Products looked good but customer service is shocking. Definitely won’t order again in a hurry. Lots of other brands who offer the just as good quality and better customer service!!
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Very disappointed with this nail company. I ordered three shades for £78, and for that price I honestly expected something amazing. I’ve used professional brands before like OPI gel and oth... Mehr ansehen
I can honestly say Westmoreland Cosmetics is one of the best gel brands I’ve ever tried. As a nail artist, it’s so important to work with a product that has the perfect viscosity, flawless self-leve... Mehr ansehen
I was very disappointed with the glass polish. As it was developed by one of the uks top manicurist I was expecting this to be excellent, however it peels off the nails within hours of putting it on.... Mehr ansehen
2,9
Akzeptabel
94 Bewertungen
Hat 20 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
The most beautiful nail system
The most beautiful nail system, the packaging gives a high end luxury feel and the product is a dream to work with myself and my clients all love it!!
Harriet and her team have been great from the start with their costumer service, extremely helpful throughout. Thank you so much for creating such a beautiful luxurious brand.
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Westmorelandcosmetics
Hi Emma
Thank you so much for your wonderful review! We are delighted to hear that both you and your clients are enjoying the Glass Gel system and that the packaging and overall experience reflect the luxury feel we aim to deliver. Your kind words about our customer service truly means a great deal to us. We are so grateful for you support and look forward to seeing your beautiful work with the Vanilla Gloss range🤍
Absolutely beautiful products
Absolutely beautiful products ! I was fortunate enough to spend the day with Harriet herself and learn the correct way to apply the gels and prep for them , they were so easy to use and really are like “glass”.
You can tell how much time and effort has gone into perfecting this brand as there is nothing else like it. I don’t think I ever want to use another gel system again because this one ticks every box!
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Westmorelandcosmetics
Hi Emilia
Thank you so much for your beautiful review. We are so happy to hear you enjoyed spending the day with our founder, Harriet. Our masterclasses are such a lovely way too learn the system and pick up all of Harriet’s expert tips✨
Hearing how much you appreciate the quality and care behind our products truly means the world to us. We can’t wait to see all the stunning manicures you create🤍
I have just received my order and the…
I have just received my order and the quality of these products is next level. I can’t wait to start using on my clients 🤍
29. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Westmorelandcosmetics
Hi Halle, thank you so much for your lovely review! We are so happy to hear you are impressed with the quality. We can’t wait to see you share your clients results - feel free to share your work and tag us on socials so we can show our support🤍
Credit to two girls just trying their best!
Very excited to receive my order! I have no doubts these products will be simply exceptional and totally worth the wait.
28. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Westmorelandcosmetics
Hi Jessica
Thank you very much for the gorgeous review and for cheering us on it truly means everything to us! We cannot wait for you to receive your order - we know you will love it🤍
If you would like any tips or shade advice head to our socials! Enjoy and feel free to share of tag us in your posts, we would love to see your results✨
DO NOT USE
DO NOT USE! If I could give no stars I would. Like everyone else, false promises of delivery time and time again. Harriet herself promised me delivery today and when nothing arrived and I asked for the order to be cancelled they were amazingly able to do that, despite the fact I was promised delivery today, clearly that was an untruth. Have requested a refund and sincerely hope this comes through or I will be escalating. There has been no transparency and I have had to chase over and over again for an update. A month for a nail polish is ridiculous. I will never use this company and I would strongly recommend you don’t either. At the end of the day it’s the delivery of a cosmetic, not splitting the atom!
They are busy posting influencers receiving their freebies whilst the paying customers are left waiting.
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Westmorelandcosmetics
Hello Hannah
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and completely understand your frustration.
We appreciate your comments regarding communication and delivery times. Unfortunately we experienced unforeseen delays following launch, which impacted dispatch and our customer response times. We have taken necessary steps to resolve these issues and implemented clearer processes to improve transparency moving forward.
We would also like to clarify that all customer orders are fulfilled in order they are received - no orders have been prioritised over others. We value every customer equally and we are committed to providing the same level of service to all.
We can confirm that your refund has been processed and we are genuinely sorry for the inconvenience. Your comments are very important to us as they help us improve our service for all customers.
Kind regards
Customer Support @ Westmoreland Cosmetics
And the delivery saga continues
And the saga continues. First it was 10 to 14 days for delivery, then 16 days, then the shipment will take place Monday/Tuesday from a personal message by Harriet herself. Now it's all being sent Wednesday from the warehouses. Admittedly we do not know which Wednesday they are eluding too. Could it be a Wednesday in October or November or December. Have emailed a complaint. Email back was they would be in contact in two to three days. God forbid we may take them away from packing! If only they had kept everyone informed, multiple posts updating on the issues, maybe we would have some sympathy, but communication has been non existent. If you take money from people and then go silent what are we all supposed to think.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Westmorelandcosmetics
Hello
Thank you for taking the time to share your detailed feedback. We completely understand your disappointment regarding the delays.
We also appreciate that you feel there has been a lack of communication. Please know that we have done our very best to keep customers informed as we worked through unexpected issues that were unfortunately beyond our control.
As a new business, we have experienced some teething issues during our launch period and we are grateful for the grace and understanding of our customers have shown as we navigate these challenges. We are pleased to confirm that any outstanding orders are now being fulfilled and processes have been improved to prevent future disruption.
Kind regards
Customer Support @ Westmoreland Cosmetics
Disgraceful delivery delay
I ordered as soon as the site went live. Still no sign of my order. The company should not have launched if they couldn’t fulfill the orders. It’s about time they reacted by emailing waiting customers and refunded delivery costs.
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Westmorelandcosmetics
Hello
We are very sorry for the delay and we completely understand how disappointing this is. The issue has been full resolved and all outstanding orders will be dispatched by the end of the week. We appreciate your patience and truly apologise for any inconvenience caused.
We take on board all of your feedback, to help us continue to improve our service.
Kind regards
Customer Support @ Westmoreland Cosmetics
My experience is very similar to the…
My experience is very similar to the others on Trustpilot. Immediately ordered several bottles of nail polish…paid for delivery…didn’t get a confirmation of order notification so eventually managed to contact the company via email.
Was told delivery has been extended to 14 working days due to high demand! Then silence…beginning to think it’s a complicated scam?!…….
Totally unacceptable and such a shame 😳
Sunday 26 October….despite contacting this company AGAIN still nothing…I did receive a friendly email saying how busy they were! But really..unbelievable!
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Westmorelandcosmetics
Hello Stephanie
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and completely understand your frustration regarding the delays and communication.
We experienced unexpected delays during our dispatch process following launch, which unfortunately was out of our control. Please rest assured this issue has been resolved and all outstanding orders are being fulfilled.
We can confirm that your order has been dispatched and on its way to you (if not already received!)
We sincerely appreciate your patience and support while we have worked through these challenged and we are more than confident that there will be no future issues going forward.
Kind regards
Customer Support @ Westmoreland Cosmetics
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