Westmorelandcosmetics Bewertungen 94

I’m really disappointed with my experience. After waiting a long time for this product, I ordered it only after speaking with customer services, who assured me that the top coat was quick-drying and would leave a shiny finish. Unfortunately, despite the lovely packaging, the product itself didn’t live up to expectations. It didn’t dry for hours, remained sticky and tacky, and even though I painted my nails during the day, they still weren’t dry by the evening. By the next morning, the finish was completely ruined from touching fabric in my sleep.

When I contacted customer services, I received a response weeks later telling me that the issue was essentially user error:

“The products you purchased are not faulty; it appears they are simply not the type of formula you were hoping for.
As clearly stated in our Returns Policy, we do not accept returns or exchanges unless an item is faulty or damaged. As this is an instance of the incorrect product being ordered rather than a fault with the goods themselves, we’re unfortunately unable to offer a refund or exchange on this occasion.”

I understand they’re a new business, but I found the service disappointing, especially for a product marketed as premium. Unfortunately, the non-gel topcoat is a waste of money and time, and based on my experience, I wouldn’t recommend it.

Polish doesn’t dry!
Same issue exactly as Judy and Niv P’s reviews below. I prepped my nails thoroughly, applied super thin coats of polish, waited a very long time between coats, but still the top coat doesn’t dry fully to a hard set. It messes up overnight and looks dreadful the next day. Then the product doesn’t hold up against water at all, so after a short shower it peels at the tips. I’ve given lots of detail to customer service and they say it’s due to lack of adequate preparation before applying the polish. Unacceptable response as I prep my nails in exactly the same way as I do for OPI, Chanel and Essie products and have never have this problem. It’s such a shame as I love the colours and I really wanted to support Harriet’s new venture after following her socials, but sadly the product is not fit for purpose. Despite this, I’ve been refused a refund having spend approx £100 on pointless products. Disappointing.

I bought the non-gel varnishes and my main issue is with the top coat. The nail varnishes and base coat seem OK so far and I do love the colours.

However, the top coat does not dry and remain sticky, resulting in marks on the finish, regardless of how thin the coat. It is therefore not fit for purpose.

I contacted customer service and advised them of the issue on 3 November 2025, soon after receiving my order and testing it twice (thinking the first time I tried the top coat was due to how I applied it), requesting a refund. I was advised today that their tests showed no issues and it was likely my technique. This is a ridiculous suggestion when the issue is the product not drying. I always apply thin layers as I like a sheer look.

As the product is not fit for purpose, it contravenes Section 10 of The Consumer Rights Act 2015 and we are entitled to a refund on any faulty product.

I'm very happy with this product. The polish is long-lasting, high quality, and easy to apply. The colours are exactly what I was looking for, and the service was excellent—fast delivery too. Highly recommended!

The normal (not gel) polishes go on lovely and look great - but the coat just does not dry at all. So after a midday manicure, my nails were matted after one nights sleep. Also after reapplying the top coat in the morning and doing well for a day, all matted and destroyed again after the night. This happened three times now, after having waited over 5 weeks to receive them. Really sad about this waste of money.

Very, very disappointing product. I waited over one month for delivery of the glass nail polish with little communication although I note the funds were taken upon order.
When the polish arrived I was pleased with colour but awful to use. It recommended a thin coat and I applied as thinly as possible. The problem is that it remained tacky for hours and just would not dry! The following morning the polish was dull and absolutely not glass like. I have tried it twice and had to give up! There’s just no way this polish will try properly. Total and complete waste of money ! I am extremely disappointed and would absolutely not recommend!

Received the nail polish after a 5 week wait….Had heard good things about the product, but got concerned as all were regarding the gel version rather than the regular and I had ordered the regular version. SO disappointed. Having been a nail varnish ‘wearer’ for decades and very aware of how to apply correctly, I applied the base coat/ 2 thin coats of polish and the gloss top coat. Divine colours (all 5 choices) but went on patchy / streaked badly and looked nothing like the stunning insta images. Could actually peel the polish off the nail within a few hours and wish I had tried the gel version as I am
now left with 5 colours that I will never wear. For the money I expected a far superior product.

Okay so I didn’t want to write a review whilst waiting on my delivery as I felt that was unfair as I hadn’t even experienced the product yet. Well…. It was worth the wait. I used vanilla gloss shade 4 in gel the tones are incredible, the packaging is so luxury! The top coat, well I don’t think youlll find a gloss like it. It is such a beautiful product and I expected nothing less from Harriet. Teething problems and delivery times are expected with a brand new product that has this much hype around it surely. Bravo Olivia and Harriet can’t wait to use it on my clients today! Xx

So pleased with the products, delivery time & Customer service from Westmoreland Cosmetics!

I ordered the products and received them
In the time stated.

So glad I ordered these products, so beautiful & shiny, i have worn the product for over a week now and so many people have commented on my nails, beautiful shades, so classy, would highly recommend!

Beautifully presented & packaged too, I will be ordering again when the new colours are launched

Excellent product & Customer Service, thanks to all the team at Westmoreland Cosmetics.

I absolutely love this nail polish! The color is gorgeous and looks just as beautiful on my nails as it does in the bottle. The formula goes on so smoothly and evenly, and it only took one or two coats for perfect coverage. It dries quickly and has a lovely shine. I’ve been wearing it for days with no chips, which is a plus, Overall, it’s one of the best polishes I’ve ever used—definitely a new favorite!

Despite the long delivery time, it’s definitely worth the wait….. I think it’s fair to wait especially when it’s a new launch and it’s all new!!

I used the glass gel on my own nails and a clients nails and absolutely no notes so far. The gel is very easy to apply, had a buildable texture and applies seamlessly. I love how glass like all the shades are and how they can be left with one coat or added layers to build the coverage - very multipurpose.

The structure this gel gives my natural nails - which i find are quite weak and flexible - is insane. They feel solid and they don’t bend, which is a great pointer for me. My nails feel protected and rejuvenated and i feel like after wearing the gel for a few months, my nail health will also improve.

I think this launch is genius and you’ve smashed it Harriet!! Can’t wait to use it more!

I am absolutely in love with the glass gels! I’ve been a professional nail tech for 19 years and I’ve never been able to find the perfect nude pink…until now! These shades are absolutely stunning, they go on effortlessly and the finish and shine is absolutely outstanding, like nothing I’ve ever used before, and I’ve tried a lot of brands! I love how thin it is whilst still feeling super strong. I cannot wait to start using this on my clients.
I’m baffled by reviews slating the company for long delivery times, yes it was a little longer than expected but it’s a brand new company in a busy launch period surely people could be a little more understanding of teething issues?!
Amazing product, I will be ordering plenty more and can’t wait to see what collections come next!

This product is fabulous! As a wedding florist my nails are usually terrible and so it’s always such a treat for them to be done. This did not disappoint. The packaging makes everything feel so luxurious and the product itself - just wow. It looks and feels amazing. I will definitely be purchasing again and it’s likely going to be purchased for Christmas presents too. It did take slightly longer to receive but as a new product I understand that there may be teething problems and it was so lovely, all is forgiven!!

So happy with my purchase, the glass gels are lovely to work with and the retention and durability on the nails is 10/10! Did take a while to come as I believe there were some issues on their end but that’s ok, was worth the wait 🤍

First time I've purchased but it won't be the last, absolutely amazing products. Even the packaging is beautiful with fast shipping and amazing products. Really impressed. Can’t wait to make my next order.

First time I've purchased but it won't be the last, absolutely fantastic products. Fast shipping and great products. Really impressed

I received my order quickly of the Vanilla Gloss set and was kept updated about its status. Customer service answering my queries was superb, as I have a few skin conditions so wanted to check suitability. The products arrived and I was so impressed with the packaging design which makes it feel special and a treat, just for me. The colour palette of the set is well balanced and each one gives a rich, tonal glow to my often neutral looking nails. This changes the way neutral tones look. It feels so classy. Thank you!

Hi I just wanted to come here and give you my feedback, I have been a guinea pig for Harriet for over six months, about every 8 weeks Harriet would trial her latest gel colours also using base and top coat on me, she always prepped my nails first, so my feedback is that when Harriet and the Lab people were satisfied that she had created the perfect gel and she was quite confident about this and I can remember the moment she said ‘this is the one that’s it’ after that I’d get at least 5 weeks out of my nails, no chips or damage and both the colour and the shine last, the gel took a long time to develop and I think it shows in the end product, I’m obviously quite a manual worker, I regularly catch my nails in letter boxes and on the trollies we use at work, on a personal note I have always found Harriet and the team great to work with and I felt really lucky to be included in the development of this new product and also in the creation of this new business, I have purchased the vanilla gloss collection with base and top coat, I paid full price because I wanted to support this new business and I have taken my set 3 days ago to a local nail tech who can’t believe how thin and shiny the gel is, Harriet applies the gel a lot faster I’d guess because she’s Harriet, my nail tech went a lot slower and said she’s loves it, it’s what she’s always wanted but it’s super shiny and thin so she’s going to get used to that, I got the emails explaining the delivery delay from customer service and I was ok with that, when my collection arrived it was just so nice to open such a lovely box and bag of products all wrapped in tissue.

These are the emails I received from customer services:

Good morning, 

We wanted to share a quick update on orders following our launch.
While we did communicate that delivery would take 10-14 business days, the overwhelming response to our launch has meant that we're running a little behind schedule.
 
All orders are being carefully processed in our warehouse, and we are doing everything we can to get them dispatched as soon as possible.
We completely understand how excited you are to receive your order - and we are so sorry for the delay.
 
We will be keeping everyone updated and you will receive your individual notifications for your order in the coming days.
 
Thank you for your patience, understanding, and support during this incredibly special time for us.

This was the second email I received:

I want to take a moment to sincerely apologise for the delay on your order. 
 
I completely understand how disappointing this has been, and it's the last thing I ever wanted, especially at launch, after so many years spent perfecting every detail of this brand.
 
The issue has now been resolved, and orders will begin leaving our warehouse from today.  We've been working hard behind the scenes to make sure this doesn't happen again, so you can trust that future orders will arrive on time.
 
On a personal note, I can't wait for you to finally start receiving my first collection.
 
I've poured everything into Westmoreland Cosmetics, and I truly believe you'll love what we've created. I'm so grateful for your patience, kindness, and support - it means the world.
 
With love x

Harriet

Vanilla Gloss has transformed my usually dull, bendy nails! I can’t wait to try the other shades. Great service and quality.

I was so looking forward to receiving the products as the colours looked fabulous. Disappointingly, after applying the base coat, two coats of regular polish and the top coat, the polish started peeling off within hours and the shine disappeared overnight. Now back to my usual brand…