Fast delivery - well protected in packaging - comes with its own carry case so very convenient! Gets up to temperature very quickly Only used it a couple of times but it does help with my chro... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
It’s really nice to have a company that can empathise with you. My weight genuinely yo-yos & I just need a little support.My consultation was easy to do & no asking for photos which I find degrading b... Mehr ansehen
Unternehmen hat geantwortet
Really enjoyed using Welz found it cheap and affordable compared to other companies and the plus side very fast! When taking any test you are left wondering and anxious for the results for days or wee... Mehr ansehen
Unternehmen hat geantwortet
Researched various sellers for mobility scooters over a period of time for my wife.I came across the Welzo site to discover a mobility scooter which appeared exactly what we were looking to purchase.T... Mehr ansehen
Unternehmen hat geantwortet
4,3
Hervorragend
3495 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
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Please do not order from this company
Please do not order from this company. I ordered a mobility scooter and despite it being available to order and still is, they came back saying it’s out of stock and gave me a choice of other scooters to order. None of them were suitable so asked for a refund. Despite sending so many emails have heard nothing except the AI generated email saying to choose another model. I am on palliative care and this has stressed me out and I need the money to buy another scooter. It’s becoming a case of is this a scam company as there is no humans to speak to at all. A joke of a company.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear Lynn,
We’re very sorry to hear about your experience and sincerely apologise for the stress, frustration and inconvenience caused.
We understand how important a mobility scooter is for your independence and comfort, especially given the circumstances you have described.
Our team has already contacted you regarding this matter and is working towards a resolution. We will continue assisting you directly through our existing correspondence until this has been addressed.
Kind regards,
Welzo Customer Care Team
Very prompt dispatch and encouraging start
Very prompt dispatch of my order plus updates throughout.
It is too soon to comment on whether it is working for me, but the initial week has been very promising. My energy levels have started to improve, plus skin has been better too. I am keeping my fingers crossed that this progress continues.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear Michael,
Thank you so much for your thoughtful review. We’re really pleased to hear that your order was dispatched promptly and that you appreciated the updates throughout the process.
It’s also lovely to know that your first week has felt promising and that you have had an encouraging start with the product. We hope your experience continues positively over time.
Thank you again for choosing Welzo and for taking the time to share such detailed feedback.
Warm regards,
The Welzo Customer Care Team
Always really quick delivery and great…
Always really quick delivery and great prices.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear Kirsty,
Thank you so much for your wonderful review. We’re really pleased to hear that you have consistently found our delivery quick and our prices great.
We always aim to provide reliable service and good value for our customers, so it is lovely to know that this has been reflected in your experience.
Thank you again for choosing Welzo and for sharing your feedback. We truly appreciate your support.
Warm regards,
The Welzo Customer Care Team
Very good stock and variety
Very good stock and variety, quick delivery and communication emails!
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear Elena,
Thank you so much for your lovely review. We’re really pleased to hear that you were happy with the stock availability, product variety, quick delivery, and communication emails.
We always aim to make the ordering experience simple and reliable, with clear updates along the way, so it is wonderful to know that this was reflected in your experience.
Thank you again for choosing Welzo and for taking the time to share your feedback. We truly appreciate your support.
Warm regards,
The Welzo Customer Care Team
Would've been 5 star but it was left at…
Would've been 5 star but it was left at delivery point without signing for it. Luckily we were around and picked it up within minutes of being dropped off.
Other than that , very happy with the scooter. Runs well, sturdy and comfortable.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear Anthony,
Thank you so much for taking the time to share your review. We’re really pleased to hear that you are very happy with your scooter and that you have found it sturdy, comfortable, and running well.
It’s great to know that the product itself has met your expectations and that you are pleased with it overall. Feedback like this is very valuable to us, especially when customers are using mobility products in day-to-day life.
Thank you again for choosing Welzo and for sharing your experience with us.
Warm regards,
The Welzo Customer Care Team
Great service
Great service. Speedy delivery. Great product.
To improve i would suggest a customer service helpline
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear Ray,
Thank you so much for your wonderful review. We’re really pleased to hear that you were happy with the service, speedy delivery, and the product received.
We also appreciate your helpful suggestion regarding a customer service helpline, as feedback like this is valuable while we continue improving the customer experience.
Thank you again for choosing Welzo and for taking the time to share your feedback.
Warm regards,
The Welzo Customer Care Team
I have ordered from Welzo a couple of…
I have ordered from Welzo a couple of times and have never had any issues, my items arrive on time and Im informed or the times its expected to e delivered. Im a very happy customer 😊
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear Michelle,
Thank you so much for your lovely review and for continuing to order from Welzo. We’re delighted to hear that your items have always arrived on time and that you have been kept informed throughout the process.
It’s wonderful to know that you have had a smooth experience with us each time. Your continued support means a great deal to the whole team.
Thank you again for choosing Welzo.
Warm regards,
The Welzo Customer Care Team
An amazing company
An amazing company, very helpful and prompt service. Highly recommended
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear Craig,
Thank you so much for your fantastic review and recommendation. We’re really pleased to hear that you found Welzo to be helpful, prompt, and reliable.
Providing a professional and efficient service is very important to us, so it is lovely to know that this was reflected in your experience.
Thank you again for recommending us and for sharing your kind feedback.
Warm regards,
The Welzo Customer Care Team
Easy to order and quick delivery
Easy to order and quick delivery
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear Mrs GT,
Thank you so much for your kind review. We’re really pleased to hear that you found the ordering process easy and that your delivery arrived quickly.
We always aim to make shopping with Welzo simple, clear, and efficient, so your feedback is greatly appreciated by the whole team.
Thank you again for choosing Welzo.
Warm regards,
The Welzo Customer Care Team
PLEASE PLEASE PLEASE DO NOT BUY MOBILITY SCOOTERS FROM WELZO
I will begin at the very start of what has been an extremely disappointing experience with the purchase of a Welzo mobility scooter.
Like many other complaints, I placed my order on the understanding that the scooter would be dispatched on the next working day, as I had selected Royal Mail 48-hour delivery. The order was placed on 21 March 2026 but no delivery date given and I was left having to contact Welzo to chase an update regarding delivery but no date was forthcoming. The scooter was eventually delivered on 30 March 2026, without any prior communication. At the time, we were away on holiday and the scooter was simply left outside our front door. Fortunately, we were extremely lucky that a neighbour noticed the delivery and kindly took it inside for us.
The scooter was ideal for my husband, and we were extremely pleased with it. Unfortunately, less than four months later, the scooter developed a fault and would no longer fold up into the close position meaning we could not transport it in the car.
I contacted Welzo on 28 July 2026 to report the issue. They responded relatively promptly asking us to provide videos demonstrating the fault, which we did on the same day. We reasonably expected that they would then contact us within 24 hours with details of how the issue would be resolved.
Unfortunately, no further email was received, and this marked the beginning of a prolonged and frustrating exchange of correspondence, with us repeatedly contacting Welzo for updates. To date, there have been 25 emails exchanged between ourselves and Welzo, yet the scooter still has not been repaired.
Initially, Welzo sent us instructions and asked us to confirm whether we were willing to fit the replacement part ourselves. Given the nature of the fault, we did not feel comfortable undertaking the repair ourselves and declined. Welzo subsequently agreed to arrange collection of the scooter so that it could be returned for repair. However, throughout this process, we were repeatedly told that the scooter would need to be folded up into the closed position and placed in its original packaging before it could be collected. Fortunately, we had retained the original box, but this presented an obvious problem: the scooter could not be closed up because that was the very fault we had reported.
Finally, on 17 September 2026, Welzo contacted us to advise that they would arrange collection of the scooter in its upright position. I immediately replied, confirming that this arrangement was acceptable and asking whether the scooter would need to be wrapped or labelled in any particular way.
Welzo subsequently replied stating that their previous message had contained a typing error and that they would, in fact, not collect the scooter unless it was folded with instructions on how to dismantle it and what tools I would need.
While I could perhaps understand a simple typographical error, such as the omission of the word “not”, this explanation is difficult to accept in this instance. Their original message was a complete and specific sentence stating:
“Regarding collection, we can arrange to collect the mobility scooter whilst it remains in an upright position, without requiring it to be dismantled beforehand.”
This was not simply a single missing or incorrect word. The message clearly stated that the scooter could remain upright and did not need to be dismantled beforehand. Naturally, we relied upon this information when agreeing to the proposed collection.
We have now reached the point where the only option available to us is to initiate a claim through Barclaycard for the £759.99. If this is unsuccessful, we will pursue the matter through the Small Claims Court.
This situation has had a significant impact on my husband. He is 73 years old and has severe mobility issues, and without the scooter he has been virtually housebound for more than two months. The scooter is not a luxury or an optional purchase for him; it is an essential means of mobility and independence.
What has been particularly disappointing throughout this whole experience is the apparent lack of urgency or understanding shown by Welzo regarding the circumstances. Despite repeatedly contacting them, providing the requested videos and cooperating with their proposed solutions, the matter remains unresolved more than two months after the fault was first reported.
We may not be successful with either claim, but if sharing our experience helps prevent even one other disabled person from wasting their money with this company, then I will feel that it has been worthwhile.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear Lorraine,
We’re very sorry to hear about your experience and sincerely apologise for the frustration, inconvenience and distress caused.
We understand how important the scooter is for your husband’s mobility and independence, and we regret that the fault and repair process have taken longer than expected.
We also appreciate how difficult this situation has been while trying to arrange a suitable collection and resolution.
Our team has already contacted you regarding this matter and is working towards a resolution.
We will continue assisting you directly through our existing correspondence until this has been addressed.
Kind regards,
Welzo Customer Care Team
Fast delivery and very good customer…
Fast delivery and very good customer service. Easy to get the blood sample at home and to understand the results at the end. Highly recommended!
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear Eva,
Thank you so much for your wonderful review and recommendation. We’re delighted to hear that you were happy with the fast delivery, customer service, and the overall testing process.
It’s great to know that you found the home blood sample process easy and that your results were clear and easy to understand. We truly appreciate you taking the time to share your experience.
Warm regards,
The Welzo Customer Care Team
Great service great product
Great service great product
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear Mrs Fitzpatrick,
Thank you so much for your lovely review. We’re really pleased to hear that you were happy with both the service and the product received.
We always aim to provide a positive experience from start to finish, so your kind feedback means a great deal to the whole team.
Thank you again for choosing Welzo.
Warm regards,
The Welzo Customer Care Team
A very helpful and reliable company
A very helpful and reliable company. i felt very informed and 'looked after' every step of the way
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear Customer,
Thank you so much for your thoughtful review. We’re delighted to hear that you found Welzo helpful and reliable, and that you felt informed and looked after throughout the process.
Clear communication and supportive service are very important to us, so it is wonderful to know that this stood out in your experience.
Thank you again for sharing your kind feedback.
Warm regards,
The Welzo Customer Care Team
Their website isn't accurate
Their website isn't updated when a product is out of stock. I ordered several packs of gel padding which showed as being available on their website having sent daily emails to them I finally got my £50 because the website took my money for a product which has turned out not to be available. I wouldn't order from them again because you cannot be sure you'll get the product which shows as available on the website - but they'll charge you anyway!
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear Customer,
Thank you for taking the time to share your feedback.
We are truly sorry to hear about your experience and the frustration this has caused. We would very much like the opportunity to investigate this matter and resolve it for you, however we are currently unable to locate your order based on the details provided in your review.
We kindly ask that you contact us directly at hello@welzo.com with your order number and the email address used to place the order so we can look into this fully and work towards a resolution for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate the opportunity to make this right.
Warm regards,
Welzo Customer Care Team
I have used Welzo for a while now
I have used Welzo for a while now, they are excellent for reasonable prices and quick delivery.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear Tracey,
Thank you so much for your wonderful review and for continuing to use Welzo. We’re really pleased to hear that you find our prices reasonable and our delivery quick.
It means a great deal to know that you have had consistently positive experiences with us over time. Thank you again for your continued support.
Warm regards,
The Welzo Customer Care Team
Great prompt and professional service
Great prompt and professional service. Highly recommended.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear Customer,
Thank you so much for your fantastic review and recommendation. We’re really pleased to hear that you found our service prompt and professional.
We always aim to provide a smooth, reliable experience, so it is lovely to know that this was reflected in your order.
Thank you again for recommending Welzo.
Warm regards,
The Welzo Customer Care Team
Speedy delivery
Speedy delivery, carefully packaged and after 2 weeks of taking the product I noticed a real difference in my skin.
This company sells real deal quality products, without a doubt will definitely buy from them again.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear Debbie,
Thank you so much for your lovely review. We’re delighted to hear that your order arrived quickly, was carefully packaged, and that you have been happy with the quality of the product.
It’s especially wonderful to know that you would buy from Welzo again. Your kind feedback is very encouraging and greatly appreciated by the whole team.
Warm regards,
The Welzo Customer Care Team
Really good delivery service
Really good delivery service. I received my order quickly. The product is high quality and I am sure I will order again.
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear Vanessa,
Thank you so much for your kind review. We’re really pleased to hear that your order arrived quickly and that you were happy with the quality of the product.
It is lovely to know that you would order from us again. We truly appreciate your support and look forward to welcoming you back.
Warm regards,
The Welzo Customer Care Team
Great place to shop
Great place to shop . Products reached in time . Very satisfied .
4. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear Biman,
Thank you so much for your wonderful review. We’re delighted to hear that you found Welzo a great place to shop and that your products arrived on time.
Customer satisfaction means a great deal to us, so it is lovely to know that you were very satisfied with your experience.
Thank you again for choosing Welzo.
Warm regards,
The Welzo Customer Care Team
10 out of 10
Easy to use website, information is clear… payment process and repeat subscription is great… delivery was a breeze and the product is great!… 10 out of 10! Definitely recommend!
4. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Welzo
Dear George,
Thank you so much for your fantastic 10 out of 10 review. We’re really pleased to hear that you found the website easy to use, the information clear, and the payment and subscription process smooth.
It’s also great to know that delivery was simple and that you were happy with the product. Your recommendation means a great deal to us.
Warm regards,
The Welzo Customer Care Team
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