Veenas - Groceries Online Shopping in UK Bewertungen 2.444

They literally try to ignore you in case of any issues. Their website says 24/7 customer care service but it's only 9:00 am to 5:00 pm. For marketing reasons, they have a client-facing person who replies to you with information that you can already get from their website.

If there are any issues, you will constantly hear "Sorry for the inconvenience, we will get back to you" despite how much you try :p They just don't care. They believe that you will eventually give up which is sadly true in most of the cases. Since we pay online, it puts them in a safe position and they play as they like.

You can see here, they have copy pasted the same response to every negative review. Who knows, they might do the same for my review as well :)

In my opinion, they are a bit costlier compared to other similar Asian groceries but their customer service marketing helps them to stay in the competition (safety illusion). So yeah, the products are good, but be on your toes until you get your delivery or you might be up for a depressing week or two :p

I recently placed an order for ten items, but five of them had to be replaced due to a discrepancy between what was advertised on the website and what was actually available in-store. I had also ordered certain products that came with bundle offers, such as 'buy 2 get 3,' but only one was delivered. Despite my multiple attempts to resolve the issue through email, I have yet to receive a proper response or refund. In addition, I have also found that this store's prices are comparably higher than other Asian stores that offer the same delivery service at a more affordable cost. Given the demands of our busy lives, I don't think I have the time or patience to deal with all these issues. Never again, there are a lot many other asian shops available, I will order from them.

The products are exactly as determined and really good - the fresh ingredients are top quality. Delivery was on time and well-packaged.

Veena is a convenient place to order Indian Grocery items from, I have been using their website since 2020

This is so far the worst customer service I have ever experienced. They delivered to the wrong address and did absolutely nothing about it. I had to go searching for my parcel and drag the heavy box home. I found that few items were missing and reported it by email and Live chat but I haven't received any refund yet. I will never order from them again.

they changed the courier to dpd and it was rubbish company. courier they randomly left message that i chose to deliver at front porch. knowing perishable item and frozen items coming in the delivery and why should i leave a message like that. I was all day at home and they delayed three hours . all frozen fish thawed veenas didn't bother or apologised for the delay. in the past all deliveries were reliable so i went for big order but that will be my last order .poor customer service.

Am not happy with overrated price on frozen seafood online compared to store. They have fish in offer 2 for £4 plus instore but online one pack cost about £4. How much is packaging, ice and delivery cost?

Helpful, best quality and good customer service.

Easy to order and have many items available. Delivered on time and perfect packaging. Recommend it.

Good service and takes customers last minute request as well

Easy ordering! Good quality products and careful packaging. On time,
We are very happy with the service. Thank you

I’m really happy with the service. Customer service was really good. I Didn’t expect there would be an online Indian store that could actually deliver groceries next day. I saved a lot of money travelling to the store and coming back with 50kg bags in my hands. Packaging was perfect. Will be ordering more today. Keep up the good work you are doing. Thanks 😊

Timely delivery and call back if items are not available to share options. They also have a wide range of Indian goods.

Great range of products from Veena's. Quick despatch and delivery with great communication.

Get all indian items...my Sakthi and aachi brands
Appreciate your support

Everything from the placing the order, to the packing and delivery was perfect. Great to know that Indian groceries are so easily available in the UK thanks to Veenas

It was well-packaged and the tracking gave me good updates. Will order again.

Their service is top notch. What you see is what you get

Good experience. On time delivery as stated. And all vegetables were quite fresh. Will surely order again

On time! Excellent