Placed an order on the weekend, realised very quickly it was not going to work with what I was after so I cancelled the order straight away. No full refund given! Absolutely livid... could understan... Mehr ansehen
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Das sagen Bewerter
I ordered the Hanah sideboard from Vaunt Design. Initially, I was quite unsure about buying heavy furniture online—what if the quality or look isn't what I expected? This is common with online purcha... Mehr ansehen
Unternehmen hat geantwortet
Love my new stylish book shelves, on in natural wood and one in black. They are very sculptural so a feature in themselves. Looks better with just a few things on, so you can admire the design. Will d... Mehr ansehen
Unternehmen hat geantwortet
I found vauntdesign.com accidentally when searching for a bar stool for the garden so I can sit by my raised pond and watch the fish! The bar stool is comfortable, well proportioned and stylish, deliv... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our timeless collections are lovingly curated by ourselves and Europes leading designers; forever paying homage to the Nordic aesthetic.
Kontaktinformationen
45 Evelyn Street, NG92EU, Beeston, Vereinigtes Königreich
- 01158 501934
- info@vauntdesign.com
- vauntdesign.com
4,2
Gut
332 Bewertungen
Hat 80 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Avoid like the plague
Placed an order on the weekend, realised very quickly it was not going to work with what I was after so I cancelled the order straight away.
No full refund given! Absolutely livid... could understand if it had been processed but id cancelled before anything had actually happened... will avoid this company like the plague on future!
2. Juni 2026
Bewertung ohne vorherige Einladung
I ordered the Hanah sideboard from…
I ordered the Hanah sideboard from Vaunt Design. Initially, I was quite unsure about buying heavy furniture online—what if the quality or look isn't what I expected? This is common with online purchases and also involves the hassle of returning if something isn't right. So, I finally took the plunge and bought the sideboard to upgrade my old TV unit. Despite all my doubts, the sideboard was delivered in perfect condition. It looks lovely. I'm not too sure about the door opening mechanism, but I hope it will stand the test of time. Overall i am happy with my purchase and i am confident to
Shop with Vaunt Design again.
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von vauntdesign.com
Thank you for your review. We're pleased to hear that you're happy with your Hanah sideboard and that it arrived in perfect condition.
We understand that buying furniture online can sometimes feel uncertain, so it's great to know the piece met your expectations. Thank you for choosing Vaunt Design, and we look forward to serving you again in the future.
Regards,
James Pilling
General Manager
Vaunt Design
Love my new stylish book shelves
Love my new stylish book shelves, on in natural wood and one in black. They are very sculptural so a feature in themselves. Looks better with just a few things on, so you can admire the design. Will definitively keep an eye on this brand in the future.
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von vauntdesign.com
Thank you for your review. We're pleased to hear that you love your new book shelves.
It's great to know that the design has made an impact in your space. We really appreciate your support and look forward to seeing you again in the future.
Regards,
James Pilling
General Manager
Vaunt Design
Comfortable and stylish
I found vauntdesign.com accidentally when searching for a bar stool for the garden so I can sit by my raised pond and watch the fish! The bar stool is comfortable, well proportioned and stylish, delivery was prompt and trouble free. I am very impressed with the quality, souch so that I am saving up for the set to use in my kitchen.
25. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von vauntdesign.com
Thank you for your lovely review. We are delighted to hear that you found us and that the bar stool has found such a perfect spot by your pond.
It's great to know you are pleased with the stool, and that delivery went smoothly.
Thank you again for your support. We really appreciate it.
Regards,
James Pilling
General Manager
Vaunt Design
AVOID ORDERING FROM THIS COMPANY
AVOID ORDERING FROM THIS COMPANY. The bar stools I received were beyond unacceptable. They arrived with a strong, unmistakable smell of manure. It was absolutely vile and overwhelming. It made the chairs unusable from the moment they were unpacked. It was so bad that it may have actually been toxic.
What made this even worse was the complete lack of customer service. I reached out multiple times to report the issue and ask for a resolution, whether that be a replacement, return, or refund. Every single attempt was ignored. They eventually responded AFTER I left a bad review, to offer me a 10% refund, which was completely pathetic, and a tactic just to get me to change my negative review. After offering this to me, they once again disappeared. No refund was issued, multiple emails once again ignored thereafter. It’s been almost 2 months and I have heard nothing.
This is not just poor quality control, it’s a complete failure of basic customer care. When a company sends out products in that condition, that are very likely toxic and harmful to your health, and then refuse to engage with the customer, it shows a total lack of respect and accountability.
Avoid Vaunt Design at all costs. There are plenty of other companies out there that actually care about their customers and the quality of what they sell. This experience was disgusting, frustrating, and a complete waste of money.
They will probably respond to this review and make up some sort of fake story to make themselves look great (as they do with all their marketing), but do not believe what they say. Worst customer service I have ever experienced.
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von vauntdesign.com
Thank you for your review and for bringing this to our attention. We are sorry to hear about the issue you experienced and also apologise for the lack of response to your previous contact. This was a genuine communication failure on our part.
Regarding the smell, this is caused by an organic eco-treatment used on some of our packaging boxes. We have identified this as an issue and are already in the process of resolving it with our packaging suppliers.
We would really like the opportunity to put this right. If you could please send us your name and contact details, we will get in touch directly to discuss the issue and find a suitable resolution.
Thank you for your patience, and we look forward to hearing from you.
Regards,
James Pilling
General Manager
Vaunt Design
Great products and quick delivery
Great products and quick delivery
11. Mai 2026
Bewertung ohne vorherige Einladung
Poor
I’m very sorry to report that the experience has been extremely disappointing.
The first shelf I received arrived with a manufacturing defect and was not standing straight. It was then replaced a week later with another unit that unfortunately had the exact same issue.
It goes without saying that I won’t be purchasing anything else from your company. Especially considering the shelf cost over £250, this was far from IKEA-level pricing, yet unfortunately the quality was clearly faulty.
Overall, this is not a website I would recommend.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von vauntdesign.com
Dear Junior,
We are very sorry to hear about your experience, particularly after receiving a replacement item which also did not meet expectations.
While issues such as this are extremely uncommon, we fully understand the frustration caused. All of our furniture undergoes rigorous quality control checks prior to dispatch, so this is certainly not reflective of the standards we aim to uphold at Vaunt Design.
We take both product quality and customer experience very seriously, which is why we are disappointed to read your feedback. Although we understand your decision, we genuinely regret that on this occasion we did not deliver the level of quality and service that customers should expect from us.
Kind regards
The Vaunt Team
Second time i have used as quality of…
Second time i have used as quality of product is great
Price of items although slightly higher than nor.al stores the quality outweighs other cheaper brands. Bar stools bought at 150 pounds each compared to cheap stools at around same price. You can defo tell and see the quality and a talking point.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von vauntdesign.com
Thank you so much for taking the time to leave such a thoughtful review and for choosing Vaunt Design again.
We are delighted to hear that the quality of the bar stools stood out and that they have become such a talking point in your home. We put a great deal of care into sourcing and designing pieces that not only look beautiful but are built to feel substantial and long-lasting, so feedback like this means a great deal to our team.
We truly appreciate your continued support and are very pleased to hear you feel the quality justifies the investment.
Kind regards
The Vaunt Team
I recently ordered a 3 seater garden…
I recently ordered a 3 seater garden sofa. I absolutely love it and it looks gorgeous in my gazebo and appears to be very well made and of extremely good quality. The cat loves it also. It was delivered quickly and efficiently with plenty of communication from the courier and questions I had prior to going ahead with the order were also dealt with efficiently. A huge bonus for me was that it arrived ready assembled and I have no hesitation in recommending this company to others.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von vauntdesign.com
Dear Clare. Thank you so much for your lovely review.
We are really pleased to hear you are happy with the sofa and that it looks so good in your gazebo. It is great to know the delivery and communication were smooth, and that having it arrive fully assembled made things even easier.
We also had to smile at the comment about the cat loving it too. They always find the best seat!
Thank you again for your support and recommendation.
Kind regards
The Vaunt Team
Quality stools
Quality stools, the guys at the end of the phone were super helpful when there was an issue with the courier and sorted immediately. Can’t fault the company, will use again!
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von vauntdesign.com
Hi Beccy. Thank you for your review.
We are delighted to hear you are pleased with the quality of the stools and that our team were able to quickly resolve the courier issue for you. We always aim to make sure any problems are dealt with as smoothly and efficiently as possible.
Thank you again for your support.
Kind regards
The Vaunt Team
Very happy with my beautiful oak coffee…
Very happy with my beautiful oak coffee table. Solid, well designed and has the feeling and look of a quality piece of furniture but at a good price. I will definitely be buying more from vaunt design.
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von vauntdesign.com
Hi Hannah. Thanks for your review.
We are pleased to hear you are happy with your coffee table. Creating pieces that are high quality, timeless and good value is our aim, so your feedback is encouraging.
We really appreciate your support.
Kind regards
The Vaunt Team
I honestly wish I had never ordered…
I honestly wish I had never ordered from Vaunt Design. The bar stools I received were beyond unacceptable. They arrived with a strong, unmistakable smell of manure. Not a faint odour, not something you could , it was overwhelming and absolutely disgusting. It made the chairs unusable from the moment they were unpacked. It was so bad that it may have actually been toxic.
What made this even worse was the complete lack of customer service. I reached out multiple times to report the issue and ask for a resolution, whether that be a replacement, return, or refund. Every single attempt was ignored. No acknowledgment, no apology, no effort to make things right, just radio silence.
This is not just poor quality control, it’s a complete failure of basic customer care. When a company sends out products in that condition and then refuses to engage with the customer, it shows a total lack of respect and accountability.
Avoid Vaunt Design at all costs. There are plenty of other companies out there that actually care about their customers and the quality of what they sell. This experience was disgusting, frustrating, and a complete waste of money.
31. März 2026
Bewertung ohne vorherige Einladung
Antwort von vauntdesign.com
Dear Bilal,
I want to sincerely apologise for the experience you have had with your recent order. Reading your review, I completely understand your frustration, and I want to personally address the issues you have raised.
First, I am incredibly sorry about the condition in which your bar stools arrived. The strong, overwhelming odour you described is completely unacceptable. We have looked into this, and this specific "manure" smell is caused by the packaging rather than the stools themselves. When recycled cardboard is produced, the breakdown of the materials can release specific organic compounds. If the aeration process to remove these compounds is missed, or if the cardboard absorbs any moisture during transit, it can releases a concentrated, foul-smelling odour. While we can assure you that this is a byproduct of the recycled paper and is not toxic, it is deeply unpleasant and absolutely not the experience we want for customers such as yourself. For that, I am truly sorry.
Secondly, I must address the severe communication breakdown you experienced. I have personally investigated this matter and can see on our system that our customer service team has issued a prompt response to each email you have sent us. We are genuinely unsure as to why these replies have repeatedly failed to reach your inbox but we can only apologise for the frustration and dissatisfaction that has been caused as a result.
I want to make it absolutely clear that we are in no way ignoring you or the valid issues you have raised. We never want a customer to feel disregarded, and I am deeply sorry for the immense frustration this apparent radio silence has caused you. We take full accountability for ensuring our customers are looked after.
Our priority is to provide you with a swift and satisfactory resolution to this problem. Because our emails have proven unreliable in reaching you, a member of our customer service team will be reaching out by phone shortly to speak with you directly and get this resolved for you immediately.
Sincerely,
Steven Smith - Managing Director
Very pleased with my purchase
I bought the small Okazu trinket bowl to actually use in the kitchen to hold a seasoning mix. It looks great on my kitchen surface and is easy to scoop up a pinch of seasoning for cooking. I’ve now just bought 4 more which I will use for gifts for friends and family. I will give them together with a large tub of Cornish Sea Salt & Peppery!
27. März 2026
Bewertung ohne vorherige Einladung
Antwort von vauntdesign.com
Hi Ruth,
Thank you for leaving a wonderful review.
What a fantastic way to use the Okazu trinket bowl! We are thrilled to hear it looks so great on your kitchen surface.
Thank you for your incredible support in purchasing four more as gifts and we hope your friends and family love them just as much as you do.
Kind regards,
The Vaunt Team.
AWFUL, avoid at all costs
Sent the wrong colour stool and now totally ignoring my emails, calls and messages on Instagram?! Awful service and wondering if it is a scam company at this point 🙄
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von vauntdesign.com
Hi Gemma,
Please accept our sincere apologies for any dissatisfaction that may have been caused as a result of your recent experience. We want to take this opportunity to assure you that we are not actively ignoring your emails or calls, we can confirm that a request for a suitable collection date was sent on both the 31st March and the 8th April in direct response to your emails.
That said, if for some reason these have failed to come through then we again can only apologise, please let us know what will be most convenient for you and we will make the necessary arrangements for you and make sure to process your refund asap.
Kind regards,
The Vaunt Team.
Damaged item but refund received
Sent item too damaged to work and their customer service would not respond until I left a poor review publicly. They have since given a refund but were incredibly slow.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von vauntdesign.com
Hi Sam,
We are truly sorry to learn that you have received no response when contacting us regarding a damaged order, this certainly isn't the level of service we pride ourselves on and for that we can only apologise.
Please could you contact us at info@vauntdesign.com with your order reference number and we will look into this for you and provide a swift resolution.
Kind regards,
The Vaunt Team.
Poor customer service
I really liked the look of Vaunt; the website, the design of products, fair price points, and where and how the products are made by partners in India and other places. So I ordered shelves. They arrived, and look great, but are without the instructions of how and where to position two vital struts. I emailed three separate times (no response whatsoever), and called four times. I've now given up, and won't be ordering from them again. There's no excuse for such poor service.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von vauntdesign.com
Hi Clare,
Thank you for taking the time to share your feedback.
We sincerely apologise for the extremely poor service you have received. It is completely unacceptable that your emails and phone calls went unanswered, and we are sorry for the frustration caused by the missing shelf instructions.
Please be assured that this breakdown in communication will be fully investigated and addressed internally. This is absolutely not the level of service Vaunt Design aims to provide its customers. We are deeply sorry to have let you down on this occasion.
We ask that you contact us via email at info@vauntdesign.com and allow us one final opportunity to provide you with the information you require, we assure you that a copy of the assembly instructions will be provided.
Kind regards,
Vaunt Design.
High return costs
I have purchased VauntDesign Jord Stoneware Mug and Vaunt Design Aska Coffee Mugs set. Unfortunately, they were a bit of a letdown for me, given the glorious hand picked and unique style as advertised, the mugs were quite heavy and made from thick ceramic. The outer surface has a slightly rough texture, almost like fine sandpaper, and there are some visible marks. They don’t quite give me the impression of unique handmade pieces — they feel more like something produced in a standard ceramic workshop rather than the artisanal finish I was expecting. Returned.
Please be aware of returns policy - returns for 6 piece of mugs were quoted with £15 charge (as of Feb 2026).
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von vauntdesign.com
Hi Burcu,
We’re very sorry to hear that your recent order didn't meet your expectation on this occasion. We aim for a high standard of craftsmanship, and it’s clear we missed the mark for you regarding the weight and finish of these stoneware pieces.
We also apologise for the cost incurred for your return. We try to keep our policies as fair as possible while ensuring the safe transit of our goods, but we're sorry this made your experience less than ideal. We hope to have the chance to provide a better experience in the future.
Kind regards,
The Vaunt Team.
Loved the cabinet
Loved the cabinet! Had a small issue with it which was dealt with efficiently and to our satisfaction. Will definitely shop there again.
27. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von vauntdesign.com
Hi Susan,
Thank you so much for your review! We are thrilled to hear that you love your new cabinet. We’re so glad that our team was able to resolve that small issue quickly and to your satisfaction.
Kind regards,
Vaunt Design.
Great products
Great products, excellent quality and very fast delivery. Seamless shopping experience, thank you
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von vauntdesign.com
Dear Erica,
Thank you for the great review!
We take great pride in the quality of our products and the speed of our delivery, so it’s wonderful to know we hit the mark for you. We appreciate your support and hope to see you again soon!
Kind regards,
Vaunt Design.
Delivered the wrong item then made me…
Delivered the wrong item then made me wait to receive the correct item (whilst they collected the wrong item),
so I couldn't gift item when needed. I raised concern and got no reply - poor service in my opinion.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von vauntdesign.com
Dear Martin,
Thank you for sharing your feedback, and please accept our sincerest apologies for the mix-up with your order. We are truly sorry that this delay meant you couldn't gift the item as planned.
Regarding the exchange, we apologise for any disappointment caused by the wait, it is our standard process to receive the incorrect item back before we can dispatch a replacement. Additionally, we are very sorry for the lack of response to your concerns. This was certainly not intentional.
We appreciate your patience and will ensure this is looked into.
Kind regards,
Vaunt Design.
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