Vanilla Gift Bewertungen 818

easy and safe

Why can I not use my gift card any way I want!? Why does this company decline everything online!? Google play is a restricted vendor!? GOOGLE PLAY!? It's not your money why do you need to control and restrict the way it's spent!? Boycott Vanilla! I will never buy one again and will tell everyone I know to never use them! Customer service is a joke btw....

Bought $100 VanillaGift.com card for a friend. It was immediately rejected - twice. She NEVER used it but it had a zero balance on it. Card never left her wallet. VanillaGift.com dispute said they could do nothing because the vendors where it was used by someone else won't REIMBURSE them, so I'm out $100. They KNOW people steal these numbers and use them. ZERO security. DO NOT BUY THESE CARDS. YOU'RE BUYING GIFT CARDS WITH A ZERO BALANCE REGARDLESS OF HOW MUCH YOU PUT ON THEM. VANILLAGIFT.COM handles desputes by saying "too bad, sorry, investigated and you're out $100".
4/17/26 - WHAT A JOKE Vanilla Gift cards is! DO NOT USE THEM. They lie - their REPLY was "too bad, nothing we can do". THAT was their "update".
I was told 3 different times they were 'investigating' this fraud. On the 4th call, I was told "the dispute was not resolved in your favor".
This gift card NEVER LEFT THIS PERSON'S WALLET. IT was with HER, and only her, the entire time. Who ever had this number - and used it around Boston - used it while she was in China visiting relatives. So there was NO WAY she or anyone ELSE used this card IN PERSON.
The FIRST time she went to use it, rejected. When she checked there were 6 transactions and the balance was $0.00. The useless support person at VanillaGift support INSISTED the purchases were made IN-PERSON WITH THE CARD SO THEY WERE NOT RESPONSIBLE. THAT IS A LIE. To make purchases in-person, that person would need to hand the card to the cashier, and since that person DID NOT have the card, there was NO WAY the card was used IN-PERSON...the purchases were made ONLINE...I do not think ANY establishment will simply accept someone TELLING them a random cc number. Presumably people are copying down the numbers of gift cards in stores - waiting for them to be activated - then making purchases ONLINE and spending down the card WITHOUT the REAL owner having any idea UNTIL they go to use the card themselves.
Check Google: this is a KNOWN PROBLEM. Once activated there IS no security and VanillaGift couldn't care less. Their 'support' are people in India who don't speak English who will make up whatever lie they need to to make you go away without them paying a dime. Took them 2 MONTHS before LYING and telling me 'too bad, nothing we can do'.
Garbage card, do not buy these things. It's a scam.

*** UPDATE *** Note how their reply gives the impression they care and are still investigating the fraud. This is a a lie. WEEKS AGO they emailed and I spoke to someone there who said they closed the case - NOT in my favor - and there was NOTHING they could do Yet, they post a reply making it sound like they are looking into this fraud when they are NOT.
I asked a rep repeatedly what their 'investigating' involved, FINALLY one said they call the vendors where the fraudulent transactions occurred and ASK THEM to refund the fraudulent purchases. When they refuse, they close the 'investigation'. Who knows if the vendors do or don't refund - maybe they do and VanillaGift.com just keeps that money too. When you BUY a Vanilla GIftcard you might be buying a card ALREADY spent to $0.00 OR soon will be before you get a chance to use it

Customer Service is the absolute worst i have ever dealt with. I've been waiting for 50 days for my card to be reimbursed after it was frauded in another province, and now my wait time is, 90 days. "Famous line "please wait and give us enough time to investigate the issue" Im sure if I owed them money they would not wait 90 days.. Never once in the 50 days I've already been waiting has the company reached out to me to provide a update. I have made 5 calls to them to follow up and always the same bs. They may of got my $500. this time but BUYER BEWARE: The other card i bought had nothing but problems, they say it's good now but we will see when i go to use it. The other prepaids I had bought at the same time, most places they don't work. I did not know someone could fraud your prepaid card. I thought that was the good thing about these prepaid credit cards once the money has been paid to them it was available on the card. NOT THE CASE. I would strongly advise anyone thinking of buying theses card do not waste your time.

Can't use on 99% of online websites
You can't attach a billing address to the card, and most merchants online require one. I bought one and I couldn't purchase anything even on Amazon! Just astonishing how they didn't think this through. Customer service wasn't too bad and I got a check in the mail, but now I have to go out of my way to cash the check at the bank and had to wait a few days for the check to ship to my house so I essentially wasted a week of my time for no reason.

easy! easy!!

Avoid vanilla gift. Their email instructions to go to a site and add to wallet is compromised.

Takes longer to get the electronic gift card than it does to go get one at the store. Makes no sense

This card is useless thousands of vendors will not accept it, since you can’t register the card with an address. Who has a gift card that cannot be registered online with a billing address. I am disabled and don’t get out much how am I supposed to use this and in person is not an option when you are bed ridden. This was given as a gift, I do have a gift receipt I want a refund

eGift cards arrived quickly

So much easier than go to a brick and mortar store.

Easy/secure way to send gift card.

I bought four cards for employees. Two of the cards could not be used. Attempted to call the company, sent emails, spoke with represenatives for over 5 months and still cant get them replaced. The cards are the biggest fraud out there. Buyer beware! Use anything but Vanilla Gift Cards

Terrible transaction experience, a Visa card could not be used to buy a Visa Gift Card - ridiculous!

These cards are absolutely useless! Customer support is nonexistant and when you do talk with someone, they tell you to goto another vendor. Now, I've tried two vendors and neither can get the transaction to go through. Hoirrible! Horrible Horrible!Get an AMEX card, no limitations. No issues! No problems! Vusa needs to make some better decisions!

This is the best place to get gift cards for employees. Easy and flawless. Thank you!