I have purchased many things from Valentte, my favourites are the reed diffusers. The fragrances are gorgeous but not overpowering or synthetic smelling. They really do scent the rooms beautifully. Al... Mehr ansehen
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Das sagen Bewerter
Excellent products especially the diffusers which smell brilliant and last forever. That said, the true measure of a company is what they do when things go wrong ( or not quite right)! Through my own... Mehr ansehen
I would give this company zero stars if possible. Cannot get my order delivered no matter what I do. 2 days after they assured me my order would be on express delivery, NOTHING. They blame hold ups i... Mehr ansehen
Unternehmen hat geantwortet
This company really do produce the best quality products. The scents are amazing and smell beautiful and last for ages! Their customer service is also amazing and questions are answered promptly - p... Mehr ansehen
Unternehmen hat geantwortet
4,1
Gut
1918 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 98 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Save your money
I ordered a pack of 3 small reed diffusers. First one, no smell but I thought i would give them a fair chance. I've now used all 3. I have not been able to smell any of them, they have also evaporated really quickly. I placed one of them in my downstairs toilet so it's definitely not a room size issue. I have had better results with off the shelf diffusers at a fraction of the price.
I did put a comment on FB after using the first one, they did reach out, asking me to get in touch. I didn't bother in the end, 3 diffusers, all the same results. Are they going to send me more as compensation? What's the point?
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi 😊
I’m really sorry to hear about your experience with the diffusers.
We’d really like to look into this for you and help if we can. Please could you contact us at support@valentte.com so we can investigate properly and support you further?
Thank you,
Valentte
Favourite diffuser
Super speedy delivery, got an email at 3pm to say it had been dispatched and was delivered by 10am the next morning. I have had lots of different scents but this time I got the mango and pineapple diffuser, it is DIVINE! I can smell it throughout the whole house. Definitely recommend!
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi,
Thank you so much for your lovely review! 😊 We're absolutely delighted to hear your order arrived so quickly and that you're enjoying the Mango & Pineapple diffuser, it sounds like a perfect choice!
It’s great to know the fragrance is filling your home and that you’re happy with your experience. We really appreciate you taking the time to share your feedback and your recommendation means a lot to us.
Thank you,
Valentte
Very dissatisfied with the product
Very dissatisfied with the product.
Each smell is strong, yes, somewhat, though not as much as others I’ve used.
The scents are awful, I bought 4 and none of them even closely smell like the scent they’re supposed to. Citrus grove did not smell of oranges or lemons but of a strong toilet cleaner. The others are indiscernible but smell like cheap au de toilette.
I had to throw them all away.
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi there,
I’m really sorry to hear that you’ve had this experience and that the fragrances didn’t meet your expectations, especially as you’ve ended up having to throw them away.
That’s certainly not the standard we aim for, and we’d really like to look into this further for you and help put things right.
Please contact us at support@valentte.com with your order details so we can investigate and resolve this for you as quickly as possible .
Thank you,
Valentte
My go to company for home fragrances and gifts
I have always had an excellent experience with this company. It is genuinely and wholly customer centred. Its product range is diverse and the perfumes of the products are superb. My favourite diffuser perfume is lemongrass and rosemary - so fresh. Visitors to our home always comment on the beautiful smell and the sense of calm and peace it generates. Online ordering is a straightforward process and delivery timely. I have bought many gift sets for friends and family. The gift sets are beautifully presented. Often there are special offers which are very generous. I recommend this company completely without any reservations.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi there!
Thank you so much for your wonderful review 😊 We’re truly delighted to hear how much you enjoy our products and service. It means a lot that Lemongrass & Rosemary is your favourite and brings such a fresh, calming feel to your home.
We’re also so pleased your friends and family love the gift sets and that you’ve had such a positive experience with us overall. Your support is greatly appreciated 💛
Thank you,
Valentte
Best ever!
these people are fantastic-nothing is too much trouble, and they 'correct' problems immediately. The gorgeous smells from the diffusers, hand wash, soap, and room sprays are to die for! My favourite of all is Rosemary and lemongrass, but all are brilliant
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi Karen,
Thank you so much for your wonderful review! We're delighted to hear you've had such a positive experience with our team and that we've been able to resolve any issues quickly for you.
It's fantastic to know you're enjoying our products, especially our Rosemary & Lemongrass collection—it's one of our favourites too! We're so pleased you love the fragrances across our diffusers, hand wash, soaps, and room sprays.
Thank you again for your kind words and support. We really appreciate it and look forward to welcoming you back soon!
Valentte
I was referred by a friend with a 15%…
I was referred by a friend with a 15% off code. When I entered the code just kept saying sorry we'll email you but never did so I never ordered. Was in contact via email with customer service then all of a sudden there mail box was full, emailed again the next day & no reply. Not a great experience just felt abit let down as I was looking forward to trying the reed defusers that my friend recommended.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi there,
Thank you for your feedback and I’m really sorry for the trouble you experienced with the referral code and getting in touch with us. i can see this has now been resolved.
We did have a temporary issue with our inbox, but I can confirm this has now been resolved. Thank you for your patience and for bringing this to our attention, and I’m sorry again for the inconvenience caused.
Thank you,
Valentte
Gorgeous Scent, great Customer Service
I order regularly from this company. The scents are great. My favourite is wild berries and fig. It wasn’t in stock for a while. But when it came back I did a bulk order. I was so pleased when it arrived (express delivery which is free on orders over £60) so fast. I was a little disappointed that one had leaked everywhere so I emailed in with pictures. I have to say Stacey was amazing a quick response and a replacement sent immediately. No quibble, no fuss. Stacey was very polite and organised everything straight away. To top it off, the scents are not only amazing but last so much longer than others. Well worth the money.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hello Quita,
Thank you so much for your lovely review and for being such a loyal customer!
We're delighted to hear that you were able to stock up on your favourite Wild Berries & Fig fragrance once it was back in stock. It's also great to know your order arrived so quickly.
We're sorry that one of the items leaked during transit, but we're pleased Stacey was able to resolve the issue promptly for you. We'll be sure to pass your kind comments on to her – she'll be delighted to hear them.
Thank you again for your wonderful feedback. It means so much to us that you love our fragrances and find they last so well. We truly appreciate your continued support and look forward to sending you many more beautifully scented orders!
Valentte
Reed Diffusers
My first order was a 4 for 2 on the reed diffusers which brought the price into the mid range shop pricing, Dunhelm etc. As they are said to be made in UK this was a big plus. The website certainly hints at the fragrances being produced at their Cheshire factory.
A lot is made of luxurious packaging but, in my view, it is no better or worse than any other of the similar.products in high street stores. In fact only 2 of my diffusers were actually boxed which was quite disappointing because I was intending to use a couple as gifts. Having said all of that I have given 4 stars as the product is good quality and when bought at discount is good value. One final comment. Expect to be inundated with daily emails after buying. Why do companies assume that having bought 4 diffusers today I will want to order more tomorrow, very annoying.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi there,
Thank you for your feedback, we really appreciate you taking the time to share your thoughts.
If you contact us at support@valentte.com, we’ll be more than happy to look into this for you in more detail and help resolve any issues you’ve raised as quickly as possible. We’re always here to support you and ensure you have the best possible experience with us.
Thank you,
Valentte
Bit disappointed actually
Bit disappointed actually. There was a lot of advertising hype about these smelling so much stronger than other brands. I can barely smell anything, less than a standard ‘high street’ diffuser! I got jasmine & rosewood and bergamot & lemon - neither are very strong.
Update - I emailed and they have got back to me straight away offering to send an alternative ( hopefully stronger) scent. Good customer service. Hope I find a scent strong enough as I buy a lot of diffusers. Will update
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi,
I’m really glad our customer service team were able to help you out with this issue 😊
We do appreciate you taking the time to share your feedback, and I’m pleased we’ve been able to offer a solution for you. Hopefully the alternative scent is a better fit and gives you the stronger fragrance you’re looking for.
Kind regards,
Valentte
A husbands point of view
My wife has purchased room diffusers from Valentte a few times now and I feel I should leave a review on Trustpilot relating to my experience. From ordering to having rooms full of delightful fragrances takes just a few days. Product is shipped efficiently and promptly and is well packaged.
The fragrance lasts simply ages and smell lovely.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for taking the time to share your experience and for your wonderful 5-star review.
We're delighted to hear that both the ordering process and delivery met your expectations, and that the fragrances have been filling your home with beautiful scents so quickly. It's especially rewarding to know that you've found the diffusers long-lasting and enjoyable.
We truly appreciate your support and are grateful that your wife has chosen Valentte on multiple occasions. Thank you again for your kind words, we look forward to delighting you with many more fragrances in the future.
Quick response
I was very impressed with the exceedingly quick response to a query I had. I placed an order today and although I have a free annual delivery pass, I was charged for delivery on this order. I wrote a quick email to customer services and literally within 5 minutes I had a response and the return of my delivery charge.
My one and only gripe is, I have been trying for months to get hold of the seasalt diffuser and it is never in stock.
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hello Sally,
Thank you for taking the time to leave us such a lovely review!
We're so pleased to hear that our Customer Care team was able to resolve your delivery charge query so quickly. Providing prompt and helpful service is really important to us, so it's wonderful to know we could get everything sorted for you.
We're sorry to hear you've been waiting for our Sea Salt Diffuser to come back into stock. We completely understand how frustrating that can be, especially when it's a favourite fragrance. Thank you for your patience, and we'll be sure to share your feedback with our team.
We really appreciate your continued support and the Sea Salt Diffuser is now available for you to purcahse.
Regards
Valentte
I just want to say thank for sorting…
I just want to say thank for sorting out the problem I had with a non delivery from Royal Mail.
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi Karen,
Thank you for taking the time to leave us a review!
We're so pleased we were able to help resolve the delivery issue with Royal Mail for you. We understand how frustrating delivery problems can be, so we're glad we could get things sorted.
Thank you for your kind words and for choosing Valentte. We really appreciate your support and hope you enjoy your order!
Regards
Valentte
If I could give no stars I would
If I could give no stars I would. This company doesn’t seem to want to help when a problem arises, just a email to say that they cannot help.
So I had my parcel delivered to where I work as a Post office manager in a post office. Royal Mail delivered it at 5.37pm when the post office was closed he left it on the customer side of the counter, even tho 2 members of staff was working on the shopside. I turned up for work 8am the next day and no parcel. So I gather someone stole it. Valentte is saying they fulfilled their part by delivering it to me, when they didn’t it was chucked on a side.I’m now £40 out of pocket which is a lot of money. Valentte you uses Royal Mail so you should take responsibility as I ordered through your company, I shouldn’t be out of pockets becasue I didn’t get my items that I’ve paid for. Every other business would take responsibility and either refund or resend the items that are missing.Why are you diiferent which I’m sure is wrong.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi, I’m really sorry to hear how upset and frustrated you are, and I completely understand why you feel this way.
I can see this has already been looked into by one of our team members and the issue has been resolved for you, but I do want to reassure you that we take situations like this very seriously. Once an order leaves us and is marked as delivered by Royal Mail, we are unfortunately limited in what we can see from our side, which is why we rely on the delivery confirmation provided.
That said, we absolutely do understand the concern when something cannot be located, especially in circumstances like the one you’ve described. We always want our customers to receive their orders safely, and I’m really sorry that this hasn’t been your experience on this occasion.
If there is anything further you need from us, please don’t hesitate to let us know and we will be more than happy to help where we can.
Kind regards,
Valentte
Products are amazing 🤩
Products are amazing 🤩
The reed diffusers are far superior to any other I’ve tried. The fragrances care really beautiful and long lasting. Dealing with the company is brilliant, any product you are unhappy with they replace with no quibble. I won’t buy from anywhere else as the prices are so reasonable considering how long they last. Especially economical when they’re included in offers! Thank you Valentte 😊
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi Suqu,
Thank you so much for your fantastic review!
We're delighted to hear how much you love our reed diffusers and that you find the fragrances both beautiful and long-lasting. It's also wonderful to know you've had such a positive experience with our Customer Care team. We always want our customers to be completely happy with their purchases, so we're pleased we could help when needed.
Your kind words about the quality, value, and our special offers mean a great deal to us. Thank you for your continued support and for choosing Valentte , we look forward to delighting you with many more beautiful fragrances!
Valentte
Not what they used to be. Very disappointing.
I’ve been an avid buyer of Valentte products for a few years now but after being very disappointed with recent purchases since Christmas I’ll now be looking elsewhere for my home fragrances.
The last few diffusers I’ve used have had very little smell with no throw whatsoever. Unfortunately it’s the same with the wax melts and candles. Even when placed in the small cloakroom downstairs and the en-suite, so it’s not as if they’re in a huge open plan room.
I’m so disappointed as Valentte was my go to fragrance for my home and I’ve purchased many gifts for my family and friends.
They’re certainly not as strong as they used to be. (I’m not the only customer on here saying this…although Valentte say they’ve not changed their formula.)
If you try to contact Valentte customer services there’s a message to say their phone lines are closed as they’re too busy to take calls.
If you try to email, your email is bounced back due to their email box being full.
All extremely disappointing.
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi there,
Thank you for your feedback. We're very sorry to hear that you've been disappointed with your recent purchases, especially as you've been such a loyal Valentte customer over the years.
We'd really appreciate the opportunity to look into this and help resolve the issue for you. Please email us at support@valentte.com and our team will be happy to assist.
We also apologise for any difficulties you've experienced contacting us. We had a temporary issue which affected our email service, but this has now been resolved and our emails are working normally again.
We hope to hear from you soon and have the chance to put things right.
Kind regards,
Valentte
I ordered 3x reed diffusers and a gift…
I ordered 3x reed diffusers and a gift set, which had a diffuser, candle & handcream. Lovely packaging. I wasn’t keen on one of the scents which they said I could send back FOC, for replacements. I received my replacements but one was a room scent instead of a diffuser. I e-mailed them and instantly got a response to say that they were sorry and a diffuser would be sent out immediately. Their customer service is outstanding. Thank you Stacey for your very efficient responses to my queries.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi there,
Thank you so much for your wonderful review!
We're delighted to hear that you loved the packaging and that our team was able to help with your exchange. Although we're sorry for the mix-up with the replacement item, we're pleased we could get this resolved quickly for you.
Thank you for your kind words about Stacey and our customer service team. Your support means the world to us, and we're so grateful for your patience and understanding.
Thank you,
Valentte
Excellent and speedy customer service
Excellent and speedy customer service. Problem I had was dealt with professionally and speedily. Can’t praise Valentte’s products and service enough. 5 star service.
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your wonderful 5-star review. We’re delighted to hear that our team was able to resolve your issue quickly and professionally.
Your kind words about both our customer service and our products mean a great deal to us. We work hard to provide the best possible experience for every customer, so it’s incredibly rewarding to know we met your expectations.
Thank you for your support and for choosing Valentte. We look forward to serving you again soon.
Team Valentte
A slight disappointment
Although these products do have a stronger initial smell than the 'off the shelf' products, they are by no means a game changer! To be honest, a little disappointed. having spent nearly £80 on 4 candles, 4 diffusers and a mini set I expected my house to smell incredible. Not as I expected from all the hype, promotions and reviews. Other products I have brought have lasted just as long and smelt just as good. 😞
17. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi there,
Thank you for taking the time to share your feedback, and I’m really sorry to hear the products didn’t meet your expectations.
We completely understand your disappointment, especially after spending that amount and expecting a stronger fragrance experience based on reviews and promotions. Fragrance strength can vary depending on room size, airflow, and personal preference, but your comments are really important and we’ll make sure they’re shared with the team.
If you’d like, please feel free to contact us at support@valentte.com and we’ll be happy to look into this further with you and help in any way we can.
Thank you,
Valentte
Excellent customer service from…
Excellent customer service from Charlotte (on a Sunday) as I made an error with my delivery address! Easily resolved, and the products arrived Tuesday! Super quick delivery!
I have tried the products before so I’m sure I will be equally pleased when I open them!
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi there,
Thank you so much for your lovely 5-star review! We’re really pleased Charlotte was able to help resolve the delivery issue so quickly for you, and it’s great to hear your order arrived in just a couple of days.
We really appreciate your continued support and hope you enjoy your products just as much when you open them.
Thank you,
Valentte
Valentte genuinley cares
I've been a Valentte customer for several years and regularly purchase their diffusers and home fragrance products. The quality is consistently excellent, the scents are beautiful and long-lasting, and the customer service is second to none.
It's clear that Valentte genuinely cares about its customers, which is one of the reasons I continue to return. Highly recommended.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your continued support and loyalty over the years. We're delighted to hear that you've consistently enjoyed our diffusers and home fragrance products, and that the quality and long-lasting scents keep you coming back. It means a great deal to know that our customer service has made such a positive impression too. We genuinely value every customer, and reviews like yours make all the hard work worthwhile. Thank you for your recommendation, we look forward to delighting you again soon.
Team Valentte
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