I have purchased many things from Valentte, my favourites are the reed diffusers. The fragrances are gorgeous but not overpowering or synthetic smelling. They really do scent the rooms beautifully. Al... Mehr ansehen
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Das sagen Bewerter
Excellent products especially the diffusers which smell brilliant and last forever. That said, the true measure of a company is what they do when things go wrong ( or not quite right)! Through my own... Mehr ansehen
I would give this company zero stars if possible. Cannot get my order delivered no matter what I do. 2 days after they assured me my order would be on express delivery, NOTHING. They blame hold ups i... Mehr ansehen
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This company really do produce the best quality products. The scents are amazing and smell beautiful and last for ages! Their customer service is also amazing and questions are answered promptly - p... Mehr ansehen
Unternehmen hat geantwortet
4,1
Gut
1918 Bewertungen
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Hat 98 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
I'm glad I found this company !
Their fragrances are lovely. I can't say how long they last as I have only just starting using them but they fill my flat with gorgeous fragrance and when I wake during the night I can smell the diffuser in the hallway. The company kept me up to date with information re delivery and with marketing offers. Would highly recommend.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hello,
Thank you so much for your lovely review!
We're delighted to hear you've discovered Valentte and that you're enjoying our fragrances. It's wonderful to know your diffuser is already filling your home with beautiful scent ,even reaching you during the night!
We're also pleased that you found our delivery updates and communications helpful. Thank you for your recommendation and for taking the time to share your experience. We hope you continue to enjoy your fragrances for many months to come!
Valentte
Good to go to for presents
Lovely products for myself and my friends.
A question: why is the liquid in my diffuser turning blue lately ?? Started off clear as usual but two have turned blue?
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you for your review and for your continued support of our products.
We have recently identified an issue with a batch of diffuser reeds which has affected the colour of some diffusers, causing the liquid to turn blue over time. While this does not affect the fragrance itself, we completely understand your concern.
Please could you email us at support@valentte.com with your order details and a photo if possible? Our customer support team will be very happy to look into this for you and work with you to resolve the issue.
We apologise for any disappointment caused and look forward to hearing from you.
Best Wishes,
Team Valentte
Second chance.
This is my second review. My first was one star as I was disappointed with the product. After speaking to customer services and trying a different fragrance I feel I must review again. This time I couldn't be more delighted. The fragrance is longlasting and strong. And a clean fresh smell now greets me every morning and evening. I'm really pleased. Thank you for sorting out the problem
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hello Mrs Thwaites,
Thank you so much for taking the time to update your review.
We're really grateful that you gave us another chance, and we're delighted to hear that we were able to help you find a fragrance you love. It's wonderful to know you're now enjoying a long-lasting scent that greets you each morning and evening.
Customer satisfaction is incredibly important to us, so we're pleased we could resolve the issue for you. Thank you again for your kind words and support, we hope you continue to enjoy your Valentte fragrances for a long time to come!
Valentte
I have ordered on line and the customer…
I have ordered on line and the customer service is excellent and personal. I wanted a specific type of scent and didn’t know what to order . I emailed the company and had a reply with advice within 24 hours . Very impressive, can’t wait to receive my diffusers .
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your wonderful review. We’re delighted to hear that our team was able to help you find the right scent and provide the personal service you were looking for.
We believe choosing a fragrance should be an enjoyable experience, so it’s great to know our advice was helpful. Thank you for placing your trust in us and for taking the time to share your feedback.
We can’t wait for you to receive your diffusers, and we hope you love them as much as we do. If you ever need any further recommendations, we’re always happy to help.
Team Valentte x
Amazing products
I discovered valentte products a couple of years ago through a friend and absolutely love the Lemongrass and rosemary reed diffusers .
Well packaged , a treat for yourself or a present for family or friends.
The smell is beautiful, constant and they seem to last forever compared to other brands .
I’ve recently had a minor issue and I’ve been looked after by Charlotte . Nothing has been too much trouble, pleasant polite and a breath of fresh air to deal with .
I’ll certainly be back to buy more ✨
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your wonderful review and for being part of the Valentte family for the past couple of years. We're delighted to hear how much you love our Lemongrass & Rosemary Reed Diffusers and that you've found them to be long-lasting and beautifully fragrant.
It's also lovely to hear that our packaging has made them such a pleasure to give as gifts as well as enjoy yourself. Most importantly, we're so pleased Charlotte was able to help with your recent issue. We pride ourselves on providing exceptional customer care, and your kind words about her will mean a great deal to the team.
Thank you again for your support and loyalty. We look forward to welcoming you back and helping you discover even more favourites in the future ✨
Team Valentte
Love these diffusers!!
I have been using Valentte diffusers for some time now. I like all of their fragrances. However, Turkish Rose & Sandlewood is by far my favourite. It lasts in the air without being overpowering. It is rich, sumptuous and warm. Just ordered another two to stock up!!
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your lovely review! We're delighted to hear that you've been enjoying our diffusers and that Turkish Rose & Sandalwood has become your favourite. Its rich, warm fragrance is one of our most cherished blends, so it's wonderful to know it's creating the perfect atmosphere in your home without being overpowering. We truly appreciate your continued support, and we're thrilled you've stocked up on a couple more. Enjoy every moment of that sumptuous scent!
Team Valentte
This is a follow up review to one I…
This is a follow up review to one I gave earlier. I cannot thank this company enough for their excellent response to a negative review.
Within 24 hours the problem was dealt with swiftly and professionally.
I highly recommend this company. Thank you so much and I will be back with another order!!
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for taking the time to update your review.
We're delighted that we were able to resolve the issue quickly and to your satisfaction. Providing excellent customer service is extremely important to us, and we're grateful for the opportunity to put things right.
Your kind words and recommendation mean a great deal to our team. Thank you for your patience, support, and continued trust in us.
We look forward to serving you again and hope to see you back for another order soon!
Team Valentte
What can I say valentte is one of the…
What can I say valentte is one of the best products I’ve ever bought , everyone that enters my home
Asks what that smell is and that it’s beautiful , I got the amazing deal starter pack I got all the same scent rosemary and lemongrass it’s absolutely outstanding, most reed defusers last a day and run out of smell and have no smell what so ever after that , valentte is so strong it fills the whole house , my favourite part is the day is coming come opening the door and the smell hitting me in the face , it is fabulous very highly recommended, I have two dogs they get groomed regularly but sometimes I can smell them when I come home
Not any longer , I can’t wait to try other scents when all of this run out , if you want long lasting scents you have to try you won’t be disappointed
Andrea x
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for taking the time to leave such a wonderful review.
We’re absolutely delighted to hear how much you’re enjoying your Rosemary & Lemongrass diffusers, and that they’re making such a difference in your home. It’s especially lovely to hear that guests are noticing the scent as soon as they walk in — that’s exactly the experience we aim for.
We really appreciate your kind words and recommendation, and we look forward to hopefully welcoming you back to try some of our other fragrances soon.
The Valentte Team
Absolutely love these products
Absolutely love these products. Always been one to purchase reed diffusers for my home, but Valentte products stand head and shoulders above my previous diffuser. Love the Lemongrass and Rosemary for the kitchen area and the Bergamot and Lemon for the rest of my home.
The gift boxes are beautifully packed and make a lovely gift (already given two gift boxes to friends). I personally highly recommend these products.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your lovely review 😊
We’re absolutely delighted to hear how much you’re enjoying the Lemongrass & Rosemary and Bergamot & Lemon, and that they’re working so well in your home. It’s also wonderful to hear that you’ve already shared our gift boxes with friends — that really means a lot to us.
Thank you for your recommendation and continued support.
The Valentte Team
Love love love Valenette diffusers they…
Love love love Valenette diffusers they come beautifully packaged and they last, as in the scent throw is long lasting and smells divine. They are so much more affordable than highly priced ones on the market but longer lasting. They also do amazing deals on refills. Its a wonderful British brand that rivals any of the big overpriced well known brands. The Co are a pleasure to deal with. I get so many compliments on how lovely my home smells. Thank you team Valenette a repeat customer!
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your amazing review 😊
We’re absolutely delighted to hear how much you love our diffusers and that they’re performing so well in your home. It means a lot to us that you’ve noticed both the quality and value, and we really appreciate your kind words about our team too.
It’s wonderful to know you’re receiving compliments on your home fragrance — that’s exactly what we hope for!
Thank you again for your continued support as a loyal customer.
The Valentte Team
Great company and products
Everything smells gorgeous and unlike many other diffusers the smell lasts for ages. For the first time ever some bottles arrived broken (postman smelt fantastic!) - couldn't have been easier to contact Valentte and replacements arrived within 2 days. Very helpful and friendly. No hesitation in ordering from them again and recommending them. The diffusers come beautifully boxed and make great presents.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your lovely review — we really appreciate you taking the time to share your experience 😊
We’re really sorry that your order arrived with some broken items, but I’m glad to hear our team were able to get replacements out to you quickly and that everything was resolved easily for you.
It means a lot to hear you’re enjoying the fragrances and that you’d be happy to recommend us — thank you again for your support.
The Valentte Team
At last fragrances that linger
At last fragrances that linger! Having spent a ridiculous amount of time and money I’ve finally found diffusers that deliver. I’ve been so happy I’ve even recommended them to my friends - all who’ve agreed with me.
It’s an added bonus that if you don’t like the fragrance you can swap them for free which means I’m happy to try different scents when the mood takes me.
Customer service (Stacey) is responsive and very helpful. Thank you!
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your lovely review 😊
We’re absolutely delighted to hear how happy you are with your diffusers and that they’re lasting so well for you. It’s also wonderful to know you’ve been recommending us to your friends — we really appreciate that.
We’re especially pleased we were able to help you.
Many thanks for your support,
The Valentte Team
We placed our first order which arrived…
We placed our first order which arrived well packaged and quickly. We increased our order value to take advantage of free postage and gift, however the free gift didn't arrive. We emailed the Support team regarding this who apologised and stated it would be sent with our next order. We explained we shouldn't have to place a second order to receive the gift promised on our first order but they won't send it. Having asked for this to be escalated to management, we haven't heard back in 4 weeks. What started out excellent service has plummeted to appalling service.
We have changed our rating from 1 to 5 after being in contact with Lucy, she very kindly sorted the issue giving a full explanation and would be investigating the circumstances leading to our problem. Lucy has certainly given us a 5 star service which she strives for within the company.
Thank you for your time and consideration we appreciate it very much.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you for your feedback, and we're very sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we apologise for the frustration caused regarding the missing free gift and the lack of follow-up to your escalation request.
Please could you email support@valentte.com and mark your email FAO Lucy, including your order number and a copy of your review if possible. I will personally look into this matter straight away and work to resolve it for you as quickly as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to put things right.
Kind regards,
First class service
I have been buying from Valentte for a few years and love their diffusers, candles and sprays. They smell lovely and last such a long time.
I recently had a problem and contacted customer services via email. They promptly replied and the issue was resolved very quickly. First class service thank you Valentte.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your lovely review — we really appreciate you taking the time to share your experience 😊
We’re really pleased to hear you’ve been enjoying our diffusers, candles and sprays, and that our customer service team were able to resolve your recent issue quickly for you.
Many thanks again for your continued support,
The Valentte Team
Missing gift box
Ordered 3 diffusers and a gift box with 3 items in. Beautifully presented. Dropped a star as one of the diffusers was not boxed and I was going to gift it.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi Alison,
Thank you very much for taking the time to leave your review, and for your kind feedback about our products.
I’m really sorry to hear that one of the diffusers was not boxed as expected, especially as you were planning to gift it. I completely understand how disappointing that must have been.
If you contact our support team at support@valentte.com, we will be more than happy to look into this for you and arrange the correct gift box to be sent out.
Thank you,
Valentte
Great Service & Products
Great products and also great customer service! 👍
I dealt with Charlotte when my parcel had mistakenly been returned to them by Royal Mail. She was very helpful and dealt with it quickly & efficiently - my replacement products arrived the very next day at no extra charge to me, very impressed! Thank you Charlotte! 👏
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your lovely review 😊
We’re delighted to hear you’re happy with both our products and customer service 👍 It’s great to know we were able to help quickly and get your replacement sent out to you the very next day 👏
The Valentte Team
Amazing products and customer service
I spoke to Lisa in regard to changing my order and she was so helpful and like talking to a friend. Valentte products are amazing and smell so gorgeous. It is the first time I have called anyone I usually order online and the experience was amazing. So Thank you Lisa and Valentte. Highly recommend.
6. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your lovely review 😊
We’re really pleased to hear you had such a positive experience with our customer service and that you’re enjoying our products 💛 We really appreciate you taking the time to share your feedback 🌿
The Valentte Team
I don’t get why the poor stars
I don’t get why the poor stars. I tried every diffusers going with shops and online companies and some companies start out good then change the way they do them and don’t smell at all. This is my second order. Everytime I come into my rooms I smell these. I don’t go nose blind. It’s nice to actually have a decent company making proper diffusers for once. If you don’t like the smell why order the scent. They are definitely a 5 star. And have a scent you do not get use to, so the smell fades. it’s actually rare. Even the plugs in you loose smell or start to get use to them. My bottles are nearly empty now I can still smell them when I walk into a room. Anyone who don’t like strong scents go to pound shop. What the point of getting a diffuser if the smell too strong. it smells actually how it’s advertised. Lavender and lemongrass are my favourite. I am trying something new for my extra two free bottles. Thank you for making a proper diffuser guys. Please do not change you have my regular business
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for taking the time to leave such a wonderful review! 😊💛
We're absolutely delighted to hear how much you're enjoying the diffusers and that they're continuing to fragrance your rooms right to the end of the bottle. It means a lot to us that you've chosen to come back for a second order, and we're especially pleased that Lavender and Lemongrass are favourites of yours. 🌿✨
Thank you for your support and kind words — we really appreciate it and look forward to helping you discover some new favourites too! 🥰💕
The Valentte Team
Feel a little deceived
Hmmm I ordered a large amount of items as they looked beautiful and promised exceptional fragrance throw. There were some good offers so I was happy with what I paid. I was also pleased to be supporting a UK company.
A couple of months in, I feel a bit deceived. I have 6 diffusers in the house, all different sized rooms and hardly any fragrance from any of them, all different fragrances too. I can only smell them for a short amount of time when I turn the reeds (I have the full amount of reeds in) the room sprays are nice, but just last for minutes. Candles smell initially and then nothing.
Thinking I may be a little nose blind I have asked others, who have confirmed they cannot smell the fragrance either.
I use Neom normally and plug in diffusers and I have gone back to these.
Such as shame as the packaging and products looked stunning and I was so hopeful. I even paid for 12
Months postage subscription!
Reading some of the reviews, I do wonder if this company maybe used to be great but along with excessive and aggressive marketing, they have changed their formulas to cheaper versions?
Anyway, I tried and fell for the hype.
Back to Neom.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
We're very sorry to hear you've been disappointed with your purchase.
We'd like to reassure you that we haven't changed our diffuser formulas. We take a great deal of pride in the quality of our products, and the fragrances are made to the same standards as always.
This certainly isn't the experience we'd want you to have, so please could you email our support team at support@valentte.com with your order details? We'd be happy to look into this further and see how we can help.
The Valentte Team
Great reed diffusers
Great reed diffusers, I had an issue which was sorted quickly and efficiently. Many thanks
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much! 😊💛 We’re really pleased you’re enjoying your reed diffusers and that we could get everything sorted quickly for you. We really appreciate your kind words and support! 🌿✨
The Valentte Team
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