I have purchased many things from Valentte, my favourites are the reed diffusers. The fragrances are gorgeous but not overpowering or synthetic smelling. They really do scent the rooms beautifully. Al... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Excellent products especially the diffusers which smell brilliant and last forever. That said, the true measure of a company is what they do when things go wrong ( or not quite right)! Through my own... Mehr ansehen
I would give this company zero stars if possible. Cannot get my order delivered no matter what I do. 2 days after they assured me my order would be on express delivery, NOTHING. They blame hold ups i... Mehr ansehen
Unternehmen hat geantwortet
This company really do produce the best quality products. The scents are amazing and smell beautiful and last for ages! Their customer service is also amazing and questions are answered promptly - p... Mehr ansehen
Unternehmen hat geantwortet
4,1
Gut
1918 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
I bought the 3 pack of defusers
I bought the 3 pack of defusers, having seen them advertised on Facebook 😶
Unfortunately for me they have little to no scent
So waste of money as far as I can see
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
We’re really sorry to hear that you’ve been disappointed with your diffusers. This is not the experience we want our customers to have, as we pride ourselves on creating high-quality fragrances that our customers love.
We’d really appreciate the opportunity to look into this further for you and see how we can help. Please could you contact our support team with your order details so we can assist?
We look forward to hearing from you.
The Valentte Team
I have been using these products for…
I have been using these products for the past eight years love love the smell throughout my house I purchased for family and friends and they now all use and love the Valente products
18. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your wonderful review! We're truly grateful for your loyalty over the past eight years. It means so much to hear that you love the fragrance throughout your home and that you've shared Valente with your family and friends. Knowing they've come to love our products too is the highest compliment we could receive. Thank you for being such an amazing part of the Valente family, we look forward to filling your home with beautiful scents for many more years to come! ✨
I recently received my new parcel from…
I recently received my new parcel from Valentte… The smell was incredible, as always but even more so… Then I realised that one of the diffusers had leaked all over the boxes!!!
I did mull over not saying anything, because the prices are soooooo good, and I really don’t like complaining… but I did and the speed which my replacement came was fantastic… Thank you sooooo much… This is one very happy customer who will keep buying from you…Thank you Jackie Moran
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi there,
Thank you so much for your lovely review, Jackie! 💛 We're so sorry to hear that one of your diffusers leaked during transit, but we're delighted we could get a replacement to you quickly. It's wonderful to hear that you're happy with both our products and our customer service.
Thank you for your continued support, it really does mean the world to us. We look forward to sending you many more beautifully scented parcels in the future! 😊
i needed to contact Customer Services…
I needed to contact Customer Services recently and was assisted by Stacey. Stacey has gone ‘over and above’ to help me resolve an issue and she has truly offered me excellent Customer Service - reinforcing what a great brand Valentte is - thanks Stacey, you are a superstar!!
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi there,
Thank you so much for your wonderful review! 💛 We're delighted to hear that Stacey was able to help and provide the level of service you deserve. Going the extra mile for our customers is something we always strive for, so it's lovely to know your experience reflected that. We'll be sure to pass your kind words on to Stacey, they'll mean so much to her.
Thank you for choosing Valentte, and we look forward to serving you again soon! 😊
The customer service is brilliant
The customer service is brilliant. My parcel was delivered yesterday but I haven’t received it as it was delivered to an incorrect address (must be a royal mail error). I contacted support and after a few emails a replacement order has been shipped to me today. This is very much appreciated. Can’t wait to receive my order I love the lemongrass and rosemary
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi,
Thank you so much for taking the time to leave such a lovely review.
We're sorry your original parcel was delivered to the wrong address, but we're pleased we were able to arrange a replacement for you quickly.
We really appreciate your kind words about our customer service and your support. We hope you love your Lemongrass & Rosemary order when it arrives!
Thank you,
Valentte
Thoroughly recommend
Absolutely love the diffusers and candles. Have just ordered more plus some skincare products. Stocking up to keep myself supplied and gifts for friends, maybe 🤭
So impressed with the speed and response to a query I had.
Excellent customer service.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi there,
Thank you so much for your lovely feedback! 😊
We're so pleased to hear you're loving our diffusers, candles, and skincare products. It means a lot to know you've had such a positive experience with both our products and customer service.
Thank you for your continued support,
Valentte
Lovely products & great customer care
Lovely products, fast delivery and great customer care - can’t fault them!
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi there,
Thank you so much for your wonderful review!
We're delighted to hear you love our products and that you had a great experience with both our delivery and customer care. Your kind words mean a lot to us, and we truly appreciate your support.
We look forward to welcoming you back again soon!
Thank you,
Valentte
Had a small issue with a product I…
Had a small issue with a product I purchased. I emailed Valentte to let them know my concerns. Within minutes I received an email expressing their apologies and offering a replacement of my items. The customer service I received was amazing, so efficient, resulting in Valentte maintaining my future business. I would have no concerns and full confidence in using this business again. Thank you for your support to your customers.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your wonderful review! 😊
We’re delighted to hear that our team was able to help resolve the issue quickly and that you felt supported throughout the process. We truly appreciate your understanding and continued trust in Valentte.
It means so much to know that we’ve maintained your confidence, and we look forward to helping you enjoy more of your favourite fragrances in the future.
Thank you again for your kind words and support. 💛
The Valentte Team
Their products are out of this…
Their products are out of this world!!!! I have diffusers everywhere and friends comment on how lovely the house smells. Gorgeous products!
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi,
Thank you so much for your fantastic review!
We're delighted to hear how much you're enjoying our diffusers and that your friends are commenting on how lovely your home smells. It means so much to know our products are making such a difference.
Thank you,
Valentte
Gorgeous products
Gorgeous products, they all smell amazing so was over the moon that they were so lovley presented too. Fabulous service, so much so that I placed my second order as soon as the first one arrived so could share with family and friends as gifts.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi,
Thank you so much for your lovely feedback!
We're delighted to hear you love the products and their presentation. It's wonderful to know you enjoyed your first order so much that you placed another to share with family and friends.
Thank you for your support, we really appreciate it!
Kind regards,
Valentte
Amazing products and very reasonable cost
Amazing products only been a customer for a month however I have already bought 7 defusers several candles and room sprays.
Everything comes packed in beautiful white box and black ribbon ready for gifting.
I would recommend this company to anyone as the customer service is second to none.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi,
Thank you for your wonderful 5-star review!
We're delighted to hear you're enjoying our products and that you've had such a positive experience since becoming a Valentte customer. It's lovely to know you appreciate the quality of our fragrances, our gift-ready packaging, and the service you've received from our team.
Thank you,
Valentte
Best smelling products for sure.
What is there not to like about this company, absolutely everything they produce is top quality.l have been using their diffusers,candles,room sprays and body preps for many years.My neighbour often take a parcel in for me and always comments on how lovely the box smells.A little surprise is heading her way.👏👏
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hello Mavis,
Thank you so much for your wonderful review and for being such a loyal customer over the years. We're delighted to hear you've been enjoying our diffusers, candles, room sprays, and body products for so long.
We absolutely loved reading that your neighbour recognises our parcels by their beautiful fragrance before they're even opened! It sounds like they're about to receive a very thoughtful surprise, and we hope they enjoy it just as much as you have.
Your continued support means so much to us, and we're truly grateful you took the time to share your experience. We look forward to bringing you many more beautifully fragranced moments for years to come.
Regards
Valentte
Purchased 3 of the diffusers and the…
Purchased 3 of the diffusers and the gift box package,I have used two of the diffusers so far, the lemongrass and rosemary and, the the jasmine and rosewood and I am completely underwhelmed.You can only get any fragrance if you stand over it and smell it.I only have a small 2 bed flat so the space is not the problem.One night I closed all the doors to see if the smell would be better in the hall where it is positioned and nothing.
I was expecting big things from these diffusers all I can say is not one person coming to visit has commented on how nice my home smells.We do not have pets we do not smoke and my home smells fresher with a glade air freshener.Perhaps I am unlucky and received a bad batch because, I can't for the life of me how people are getting there lovely fragrance around their home.
Needless to say I will not be trying anymore
From one disappointed customer who had high hopes.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
We’re really sorry to hear that your diffusers haven’t provided the fragrance experience you were expecting. We completely understand how disappointing this must be, especially when you were looking forward to enjoying the scents in your home.
We’d really appreciate the opportunity to look into this for you and help resolve it. We’ve reached out to you directly and hope to hear back from you soon.
Kind regards,
The Valentte Team
My candle was faulty
My candle was faulty, contact Valentte informing them of the fault, asked if they would replace the item. To which they did, I received my replacement within 2 days of emailing them. Very happy with their response and amazing customer service and support. It’s a brand I use often. Would highly recommend
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your wonderful 5-star review! We're sorry your original candle wasn't quite right, but we're delighted we could resolve the issue quickly for you.
It's fantastic to hear that you were happy with our customer service and that your replacement arrived so promptly. Your continued support means so much to us, and we're honoured to be a brand you choose time and time again.
Thank you for your recommendation, we hope you continue to enjoy your Valentte favourites!
Beware of delivery charges
I love the products but when ordering my products screen said I had paid for annual free delivery but I've been charged. Last two orders arrived incorrectly... So think hassle is beginning to make the quality irrelevant
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi,
Thank you for your feedback, and we're sorry to hear about your recent experience.
We'd really like the opportunity to look into this for you. Please contact us at support@valentte.com, and our team will be happy to investigate the delivery charge and the issues with your recent orders so we can get everything resolved as quickly as possible.
We appreciate you bringing this to our attention and hope to put things right.
Thank you,
Valentte
When things go wrong....
I have purchased many wonderful products from this business over the last few years and I have always been very pleased. However, my last order of 3 diffusers resulted in a problem. I contacted customer services and immediately they explained the situation and have replaced the diffusers! Excellent customer service, reassurance, understanding and products from this business when needed!
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your wonderful 5-star review and for being such a loyal customer over the years. We're delighted to hear you've enjoyed our products and truly appreciate your continued support.
We're sorry there was an issue with your recent order, but we're pleased our customer service team was able to resolve it quickly and provide a replacement. We always aim to ensure our customers feel supported, and it's great to know that our team could offer the reassurance and service you deserved.
Thank you again for your kind words. We look forward to serving you again and hope you continue to enjoy our products for many years to come!
Great customer service
I’ve bought many diffusers from this company. They all smell lovely and last a good length of time.
Valentte customer service is wonderful, really look after their customers. I highly recommend them.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Thank you so much for your fantastic 5-star review! We're delighted to hear you've enjoyed so many of our diffusers and that you've been pleased with their beautiful fragrances and long-lasting quality.
Your kind words about our customer service mean a great deal to us. We always strive to look after our customers and provide the best experience possible, so it's wonderful to know that's been reflected in your experience.
Thank you for your continued support and for recommending us. We look forward to serving you again soon!
Received the best customer service
I called Support team at Valentte and spoke with Sue, she listened to the issue and understood the situation clearly when I was explaining that I had placed an order at the end of June with Valentte and Royal Mail delivered only on 10th July to then see the box was broken with half my order missing and what was left in the box was also opened. I sent pictures as proof by email and Sue resent my order again which I have already received in perfect condition. Thank you so much Sue for dealing with this issue so promptly and professionally. I only use Valentte diffusers because they are the best.
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi,
Thank you so much for your wonderful 5-star review!
We're so sorry to hear about the condition your original order arrived in, but we're delighted Sue was able to help and get everything sorted quickly for you. We'll be sure to pass on your lovely comments to her – she'll be thrilled to hear them.
It means the world to us to know they're your favourite! We hope you continue to enjoy them for many years to come.
Thank you,
Valentte
I purchased a room spray my favourite lemongrass & Rosemary
I purchased a room spray, unfortunately the nozzle didn’t work properly. Just one email to Valentte to explain the issue, was dealt with so swiftly. Replied and replaced in a matter of days. Amazing customer service
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi,
Thank you so much for your lovely 5-star review!
We're sorry to hear the nozzle on your Lemongrass & Rosemary Room Spray wasn't working properly, but we're so pleased we could get a replacement to you quickly. Providing fast, hassle-free support is really important to us, and we're delighted you had such a positive experience.
Thank you for your kind words and for choosing Valentte!
Thank you,
Valentte
5 star +++++ customer service
I had an issue with a diffuser so I emailed the company. The lovely Kia responded quickly and without and invoice number, or any questions asked I was given a replacement straight away. I wasn't asking for a replacement but apparently its their policy for customer satisfaction. Which is a wonderful approach, others companies could learn a thing or 2 from this. I'm writing this review to highlight what a pleasure it was to deal with them AND their diffusers are amazing!! I will definitely be shopping there again. Well done all 👏
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Valentte
Hi,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Kia was able to help you so quickly and make the process easy. Providing excellent customer service and ensuring our customers are happy is at the heart of what we do, so your kind words mean a great deal to our team.
We're also thrilled that you're loving your diffuser! Thank you for taking the time to share your experience and for your support. We can't wait to welcome you back again soon.
Take care,
Valentte
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