Valentte Bewertungen 

1.916
•
TrustScore 4 von 5

4,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I have purchased many things from Valentte, my favourites are the reed diffusers. The fragrances are gorgeous but not overpowering or synthetic smelling. They really do scent the rooms beautifully. Al... Mehr ansehen

Bewertet mit 5 von 5 Sternen

This company really do produce the best quality products. The scents are amazing and smell beautiful and last for ages! Their customer service is also amazing and questions are answered promptly - p... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The smells off these products are unreal and long lasting the best on the market very reasonable prices aswell. I have tried many different brands and by far valentte will always be my first choice yo... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I would give this company zero stars if possible. Cannot get my order delivered no matter what I do. 2 days after they assured me my order would be on express delivery, NOTHING. They blame hold ups i... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails


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4,1

Gut

TrustScore 4 von 5

1916 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 96 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

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4,1

Alle Bewertungen

(1.916)

442 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 3 von 5 Sternen

Gorgeous products but quality has deteriorated

Love the look of these products and the scents are gorgeous, but very hit and miss. Sometimes the scent throw is good and other times non existent. Quality seems to be deteriorating over the last few years and prices going up, £18.99 now for a small candle which when you are not guaranteed a good strong scent is not affordable any more. I have family and friends who have ordered in the past and no more for the same reasons. A few years ago your products were amazing. I am disappointed for you as you’ve had time and plenty of other similar reviews recently to correct this. I’m hoping you will address it so customers like myself will not have to look elsewhere.

20. Oktober 2026
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Hi there,

Thank you for taking the time to share your feedback with us. We really appreciate your honesty and are sorry to hear that the scent strength and quality haven’t been consistent with your previous experiences.

We understand your concerns regarding the price, and your feedback is important to us as we’re always looking for ways to improve. We also offer bundles and savings across our sale pages, which can help make our products more affordable.

Thank you again,
Valentte

Bewertet mit 5 von 5 Sternen

Valentte diffusers are the best I’ve…

Valentte diffusers are the best I’ve bought. The fact that they are 100% natural was what attracted me initially. Once my home was filled with their aroma there was no going back! Love that they are a small company and that such care seems to go into their products 🩵

19. Oktober 2026
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Hi there,

Thank you so much for your lovely review!

We’re delighted that you love our diffusers and their beautiful natural aromas. Your support for our small business means the world to us, and we’re so grateful to have you as a customer!

Thank you,
Valentte

Bewertet mit 1 von 5 Sternen

I ordered 2 spiced orange ( hopefully…

I ordered 2 spiced orange ( hopefully they will be nice) and 2 vanilla and sandlewood. Using 2 vanilla in my lounge and even with the door shut overnight can not smell anything. Very disappointed will NOT be ordering again. I got a £1.99 one from home bargains which has more smell!!

12. Oktober 2026
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Hi there,

We’re really sorry to hear you’ve been disappointed with the fragrance strength of your diffusers. We understand how frustrating this must be, especially when you were expecting a stronger scent.

We can see that we’ve been in contact with you directly regarding this issue, and we’re sorry for the inconvenience caused. Thank you for taking the time to share your feedback with us. 💗

Valentte

Bewertet mit 5 von 5 Sternen

Unparalleled prices with no compromise on quality

I have been a regular Valentte customer for at least a year now - as someone who absolutely loves a scented candle and appreciates quality, I was painfully shelling out £25-£40 per candle at places like The White Company etc. And then in walks Valentte! The candle bundles are unparalleled in terms of value for money (love the free gifts with each order!) but amazingly there is no compromise on quality either. As others have mentioned, they have a long burn time and a wonderful wide range of scents (and even better, non toxic for those of use with pets) that are so strong, everyone who comes to my house has commented how wonderful it smells. I adore their room sprays as well but have had limited experience with their diffusers. My only gripe is that you used to be able to select from the entire range of scents for the candle bundle and recently there have only been a limited option to chose from so hoping that they change this back!

15. Oktober 2026
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Hi there,

Thank you so much for such a lovely review and for being a loyal Valentte customer! 🥰

We’re thrilled to hear how much you love our candles, room sprays and fragrances, and that they’ve become such a wonderful part of your home. It’s fantastic to know you enjoy our bundles and the value they offer, too!

We really appreciate your feedback about the limited scent selection for our candle bundles and will be sure to pass your comments on to the team. Thank you again for your continued support, it means the world to us! 💗

Valentte.

Bewertet mit 5 von 5 Sternen

Received as a present for a 60th…

Received as a present for a 60th birthday and a great present too, I shall choose the same in 2 weeks when I need a gift. Presented in a quality box, beautifully wrapped inside, lovely, Thankyou!!

30. September 2026
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Hi there,

Thank you so much for your lovely review! 🥰 We’re delighted to hear that you enjoyed your 60th birthday gift and loved the presentation and packaging.

It’s wonderful to know you’re planning to choose Valentte for a gift yourself. Thank you for your kind words and support, it really means a lot to us!

Thank you,
Valentte

Bewertet mit 1 von 5 Sternen

I bought them a few times and was…

I bought them a few times and was really pleased however my last order did not seem like the same product all, very disappointing.

11. Oktober 2025
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Hi there!

Thank you for your feedback.

We’re sorry to hear your latest order hasn’t met your expectations, especially as you’ve been happy with our products previously. Please email us at support@valentte.com so we can look into this for you and help. 💛

Thank you,
Valentte

Bewertet mit 1 von 5 Sternen

I used to buy these diffusers all the…

I used to buy these diffusers all the time and they were great. Now, not so great. They claim not to dilute more but they are definitely not what they used to be. The smell is hardly there. Pity.

10. Oktober 2026
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Hi,

Thank you for your review.

We’re sorry to hear you’ve been disappointed with our diffusers. Please email us at support@valentte.com, and our customer service team will be happy to look into this for you.

Kind regards,
Valentte

Bewertet mit 5 von 5 Sternen

Beautiful 🌟🌟🌟🌟🌟

We love their fragrances, long lasting and luxurious. Professional and customer focused company. Highly recommended 🌟🌟🌟🌟🌟

29. August 2026
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Hi there!

Thank you so much for your wonderful review and five-star rating! 🌟

We’re delighted to hear that you love our long-lasting fragrances and luxurious products. It means a great deal to us to know you’ve had such a positive experience with our customer service.

Thank you for your kind words and for recommending Valentte! 💛

Valentte

Bewertet mit 5 von 5 Sternen

Valentte Wonderful Products

Recently placed my third order with Valentte, beautiful products, exceptional fragrances & excellent customer service. Patchouli & Eucalyptus is my favourite so far, our home smells amazing, the room mists are fabulous. Can’t wait for my order of snow & sage diffuser & candle to arrive.

9. Oktober 2026
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Hi!

Thank you so much for your lovely review and for choosing Valentte for your third order! 💛

We’re delighted to hear how much you love our fragrances, especially Patchouli & Eucalyptus, and that our room mists are helping make your home smell amazing. Snow & Sage is a beautiful choice, and we hope you absolutely love your new diffuser and candle when they arrive.

Thank you for your continued support and kind words about our customer service!

Valentte

Bewertet mit 5 von 5 Sternen

Updated review - zero to hero 👍

Had initially posted about an issue with returns & emailed customer Service.

Within 24 hours the issue has been resolved. I received an explanation and apology. This changed my opinion from disappointed and frustrated to impressed.

I did say in my original review the actual product was really well presented & high quality , the fragrances I picked in my bundle were just not for me (which I also noted was a very personal thing.)

Have since discovered colleagues who regularly order & absolutely adore the same scents , I didn’t take to - so as they add to their collection, I can have a sniff rather than buy blind. I’m sure I’ll find a winner. 

9. Oktober 2026
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Hi there!

Thank you so much for taking the time to update your review! 😊

We’re really pleased we could resolve the issue for you quickly and appreciate your understanding. It means a lot to us that you’ve recognised the quality and presentation of our products, even if the fragrances you initially chose weren’t quite right for you.

Fragrance is such a personal thing, and we love that you now have the chance to explore different scents with your colleagues. We hope you discover a new favourite soon, and we look forward to welcoming you back again! 💛

Thank you,
Valentte

Bewertet mit 1 von 5 Sternen

I ordered 10 diffuser and my freebie…

I ordered 10 diffuser and my freebie wasn’t sent. They have no interest in sending it out. Customer service don’t care. Never again will I order. My first one was a gift off a friend. Products were amazing so told all my friends about them. Do you have lost a lot of orders now

8. Oktober 2026
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Hi,

I’m really sorry to hear about your experience, especially as you’ve enjoyed our products and recommended us to your friends.

We will contact you directly regarding this issue and do our best to get this resolved for you.

Thank you for bringing this to our attention, and please accept our apologies for the disappointment and inconvenience caused.

Thank you,
Valentte

Bewertet mit 1 von 5 Sternen

Awful cheap smell & difficult to get a refund…

Ordered lemongrass & rosemary diffuser but the strong cheap chemical smell of lemon was so overpowering and unpleasant that I had to put it outside. Have asked for refund, they emailed a barcode for post office and I have obtained a certificate of posting but have not heard from the company since . Have tried to contact them to no avail but am still being bombarded with marketing emails. I think they’re a scam.
Since I wrote this I have heard from Valentte. In reply I handed my return to the post Office on the morning of 5th Oct but had no acknowledgment from Valentte the rest of that day or on the 6th or 7th and on the 8th when I still hadn’t heard I tried twice to send my certificate of posting through their website but the send button didn’t work and my message disappeared both times. I couldn’t find a way to write a review on their website so I used Trust Pilot. After this was published I was contacted by the company to say they had sent me two emails that I had read. Both were sent to me, one on the 8th (after my review) saying they had received my parcel and the other on the 9th Saying I would be issued with a partial refund. And that is all. I am still being bombarded with marketing emails from a mailing list (two per day) when I have received my refund I will unsubscribe.

8. Oktober 2026
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Hi,

I’m sorry to hear that you’ve been unhappy with your experience.

We have tried to contact you by email three times regarding this matter but unfortunately haven’t received a response.

Please could you check your emails, including your junk or spam folder, as we have sent you updates regarding the outcome of this issue.

We’re sorry for any inconvenience caused and hope this helps clarify the situation.

Thank you,
Valentte

Bewertet mit 5 von 5 Sternen

I have purchased about 7 orders this…

I have purchased about 7 orders this year and every product has been stunning
Ive tried them all every visitor comments on how amazing my home smells
I will never buy from elsewhere
And there new wax melts range is fab
Excited for my next delivery

8. Oktober 2026
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Hi,

Thank you so much for your lovely review!

It means so much to us to hear how much you’ve enjoyed our products and that your visitors have been commenting on how amazing your home smells!

We’re so pleased you’re loving our new wax melts range too. Thank you for your continued support and for choosing us time and time again. We can’t wait for you to receive your next delivery!

Thank you,
Valentte

Bewertet mit 1 von 5 Sternen

Order Missing

Made an order which got "stuck" in their system. I got no update and had to chase it up myself. Order was then posted to the wrong sorting centre.

Package shows as being somewhere in Wigan. I asked support for an update and have received no reply.

Customer service is questionable at best.

5. Oktober 2026
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Hi,

I’m really sorry for the issues you experienced with your order and for the delay in getting this resolved.

I can see that this has now been resolved for you, and I’m pleased we’ve been able to get this sorted.

Thank you very much for your patience and understanding, and please accept our apologies again for the inconvenience caused.

Valentte

Bewertet mit 5 von 5 Sternen

Beautiful!

I have to admit, I was a little sceptical at first, especially as these diffusers are more expensive than your usual ones. But trust me, they’re worth every penny! The scent is absolutely gorgeous, the packaging is beautiful, and the whole product feels luxurious. You can really tell the quality is there. I’m so glad I gave them a try and I will definitely buy them again!

3. Oktober 2026
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Hi,

Thank you so much for your lovely review! ❤️ We’re absolutely delighted to hear that you decided to give our diffusers a try and that you feel they’re worth every penny.

It’s wonderful to know you’re enjoying the fragrance, packaging and luxurious feel. We really appreciate your support and look forward to welcoming you back again!

Many thanks
Valentte

Bewertet mit 5 von 5 Sternen

Amazing Company with amazing products.

Another amazing order from this great Company.
Never shop anywhere else for my diffusers and room sprays.
Excellent value for money with rapid well packaged delivery.
Many thanks

2. Oktober 2026
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Hi,

Thank you so much for your wonderful review and continued support! ❤️ It means so much to us to hear that you love our products and that you’re always happy with the service and delivery.

We really appreciate you choosing Valentte for your diffusers and room sprays, and we look forward to your next order!

Many thanks
Valentte

Bewertet mit 2 von 5 Sternen

Used to be good

Have been ordering Valentte diffusers for a few years and always impressed until the last few months . Every multi buy just doesn’t throw out the usual scent. I put a new bottle of the same scent against one I was actually using and the colour of the unopened new one was almost clear and the scent was almost non existent when I did open it. It looked diluted. The price has also increased recently so reluctantly I’m going to shop elsewhere. Disappointed as I really loved their diffusers, but no point buying something that doesn’t do what it used to. Contacted their customer care but they weren’t really interested. Disappointed.

1. September 2026
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Hi, we’re really sorry to hear about your recent experience, especially as you’ve been ordering from us for several years.

We’d really like the opportunity to look into this properly and get this resolved for you. Please could you email us at support@valentte.com with your order details, and our team will be happy to investigate this further for you.

Kind regards,
Valentte

Bewertet mit 5 von 5 Sternen

We've been using Valentta for several…

We've been using Valentta for several years now. Their products are excellent and very long lasting with prompt delivery. We use them in our home which always smells fresh without any hint of harsh chemicals.
The packaging is lovely and makes the perfect gift for friends and family.
Keep up the good work Valentta.

23. September 2026
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Thank you so much for your wonderful review and for choosing Valentte for so many years! We’re delighted to hear how much you enjoy our products and that they’ve become a favourite in your home and for gifting.

We really appreciate your kind words and continued support. Thank you for being part of the Valentte family!

Bewertet mit 5 von 5 Sternen

Quick delivery

Quick delivery. Got a free reed diffuser with one I ordered . Smell lovely thank you .

24. September 2026
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Thank you so much for your lovely 5-star review! We’re delighted to hear you’re happy with the quick delivery and loving the fragrance. We hope you enjoy your free reed diffuser too! 💕
The Valentte Team

Bewertet mit 5 von 5 Sternen

Scentsational!

I'm sitting here in my dining room enjoying the glorious scent of cassis and wild fig. My diffuser is actually in the living room several metres away, and I can't believe the quality of these fragrances. I first experienced Valentte diffusers at my friend's house and thought I'd give them a try. I ordered three different fragrances on special offer and thought I might have to have them all on the go at once to fill the house with fragrance. I can now see that I only need to use one at a time. I know I'll get used to the scent over time and it will become less noticeable, but we don't fragrance our homes just for ourselves, do we? The bottles are a gorgeous design, too, and will look great in any room. Customer service was great, too. I ordered on Saturday and received my order today, Monday. Brilliant!

21. September 2026
Bewertung ohne vorherige Einladung
Valentte-Logo

Antwort von Valentte

Hi there,

Thank you so much for your wonderful feedback! 🥰

We’re absolutely delighted to hear how much you’re enjoying your diffuser and that the fragrance fills your home so beautifully. It’s lovely to know you discovered Valentte through a friend and decided to give us a try!

We’re also so pleased that you’re happy with the design of the bottles, the quality of our fragrances and our customer service. Thank you for taking the time to share your experience with us, it really means a lot! 💕

Thank you,
Valentte

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