After contacting VADO regarding the faulty tap (VADO Commercial Non-Concussive Self-Closing Mono Basin Push Tap), VADO employees quickly determined that the issue was a cartridge failure. The tap was... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A washbasin tap, fitted at least 20 years ago, has started making awful squeaks when operated, although otherwise it still worked well. We sent the shop where we bought it photos, including the name... Mehr ansehen
Unternehmen hat geantwortet
Ross in Product support was extremely helpful. I was looking for a thermostatic cartridge for a 10 yr old Vado shower. His patience was incredible and he was pleasant on the phone . We managed... Mehr ansehen
Unternehmen hat geantwortet
Super smooth customer service when I contacted them (Andrew) regarding a faulty valve under warranty in the bathroom taps. No hassle whatsoever and agreed to send out replacement valves that day whi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
VADO is a leading British bathroom brassware manufacturer providing high quality taps, showers, accessories and fittings to customers across the globe.
Kontaktinformationen
Wedmore Road, BS27 3EB, Cheddar, Vereinigtes Königreich
- 01934 744466
- sales@vado.com
- vado.com
4,6
Hervorragend
236 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Amazing Service
VADO are amazing, i have had communication with them for at least 3 years and they are so helpful. You can send them an email and someone will respond to you, they go above and beyond to assist you. In particular i would like to say a huge thank you to Lucy who works in Product Support, she is very helpful and responds to email very quickly:)
10. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Thank you so much for taking the time to write a review about your recent experience with us, particularly with Lucy. We are so glad to hear this and make sure Lucy sees your review. Kind regards, VADO
Shower hose was leaking
Shower hose was leaking. Called Vado and spoke to Adam. He sent me an email so I could reply with the information required.
Shower hose arrived the following morning.
What service, brilliant!
Thank you Adam.
Nick Maker
11. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Dear Nick, thank you for taking the time to write a review about your recent experience with us and about your interactions with Adam. We are so glad to hear this. Kindest regards, VADO
Lucy is extremely helpful
Lucy is extremely helpful. Great service every time.
9. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Dear Tony, Thank you for your review about your recent experience with Lucy. We are so happy to hear this. Kindest regards, VADO
Many thanks to Lucy for her help with…
Many thanks to Lucy for her help with some spare parts for my shower. She was extremely helpful and sorted everything out for me.
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Dear Mrs Palmer, thank you for your review about your recent experience with us, particularly with Lucy. We are so glad to hear this. Kindest regards, VADO
Very efficient dealing with Vado
Vado were amazing to deal with. I bought a Vado product because of the excellent quality. However, I had to contact them because of a damaged bath waste I'd had installed a few years ago. They replaced the damaged bath waste immediately. It arrived the next day. Excellent service.
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Thank you so much for your review. We are so glad to hear all got resolved very quickly for you. Kindest regards, VADO
Very happy
Lucy was very helpful and knowledgeable about the product I was enquiring about. Very happy with the customer service experience
4. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Dear David, thank you so much for your review. We are so glad to hear you are happy with the service you've received from Lucy. Kindest regards, VADO
Spares Enquiry
I asked Ross to quote a spares reference number for our Vado shower. He literally went above and beyond. I described the component (shape, diameter etc.) He returned my call with the information I required, and advised me where I could source the components locally. In addition, to make sure we were talking about the same item, Ross emailed me a picture of the part and other tech' details. STERLING SERVICE! Thanks ever so much.
5. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Dear Mr Chaffey, thank you so much for your review. We are so glad to hear all got resolved for you and you are very happy with our service. Kindest regards, VADO
Poor Quality / Design flawed product
Have a VADO floor mounted tap, the diverter pin cap weld failed after a few months. Its an obvious design fault which VADO does not want to accept. I keep going in circles with their support team so just decided to get rid of this substandard overpriced item so don’t have to deal with this brand again.
5. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Thank you for taking the time to leave us a review and I'm so sorry to read about your experience. We cannot find an email under your name, could you please email us at aftersales@vado.com, with the subject "Trustpilot review" so we can investigate this for you as soon as possible. Kind regards. VADO
Easy to speak to
Easy to speak to, Lucy was happy to help and quickly sorted my issue. Couldn’t ask for more.
3. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Dear Adam, Thanks so much for your review about your recent experience with us. We will make sure to pass your praise accordingly to Lucy. Kind regards, VADO
Wow what a great company to deal with
Wow what a great company to deal with. So very helpful and courteous. Ros in Product Support was amazing as was the lady who dealt with me on answering the phone (sorry didn’t get your name). My shower is 15 years old and the plumber couldn’t locate the part and recommended a new shower! I contacted Vado direct, sent photos and got the correct replacement part within 2 days. Such a shame all companies we deal with don’t have the same level of customer care. Well done Vado 👍
3. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Dear J Thomas, thank you so much for your review. We are so glad to hear all got resolved very quickly for you. Kindest regards, VADO
Excellent service from Product Support.
Excellent service from the the Product Support department. Identified the parts I required and supplied part numbers etc.
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Thank you so much James for taking the time to write a review about your recent experience with us. We are so glad to hear this. Kindest regards, VADO
Fantastic Customer Service
I had a fault with my Vado kitchen mixer tap and so emailed customer support.
Lucy went above and beyond to resolve the issue.
Fantastic service.....and I rarely give compliments!
29. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Dear Julian, Thanks so much for your review about your recent experience with us, and with Lucy. We are very pleased to hear this and we will make sure to pass your praise accordingly to Lucy. Kind regards, VADO
excellent aftersales experience from…
excellent aftersales experience from Vado and a shout out to Ross for helping resolve our issue
28. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Thank you for your review about your recent experience with us, particularly with your interactions with Ross. We are very happy that your issue got resolved very quickly. Kind regards, VADO
Excellent service once again from Lucy…
Excellent service once again from Lucy .. friendly prompt response and full resolution.. couldn't ask for more!
28. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Thank you for your review about your recent experience with us, particularly with Lucy. We will make sure to pass your praise accordingly. Kind regards, VADO
Adam was very helpful
Adam was very helpful. I’m very courteous and he sorted my problem out for me also he has said he is going to send me the part without charge very much appreciated
23. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Dear Peter. Thank you so much for taking the time to write a review about your recent experience with us and with Adam. We are so happy everything is sorted for you. Kind regards, VADO
Great customer service
Great customer service! I brough VADO products for my kitchen and bathroom as I had heard about their superior quality. They look FAB and I've found the after sales to be super too. Adam Hawkins helped me register all 14 products for extended warranties and was so friendly and patient - I really am so glad I chose VADO.
21. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Dear Catherine. Thanks so much for your lovely review and we love the fact you have 14 of our products. Glad to hear about your smooth experience registering them all, with the help of Adam. We will make sure Adam sees your review. Kind regards, The VADO Team.
Excellent customer service
The customer service I received was first class, purchased many Vado items in 2016, brilliant quality products. One bath tap had a small leak after almost 10 years, the help, advice , and support given to fulfill the guarantee was superb
Thanks to Shaune and Ella, well done.
21. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Dear Bernard, Thanks so much for taking the time to write a review. We are so happy to hear about your positive experience over the years. Thank you for sharing. Kind regards, The VADO Team
Great customer service from Lucy
Great customer service from Lucy, she’s knowable, friendly and honest you genuinely get the impression she wants to fix your problem and for me she did so more than happy with the customer service experience
13. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Dear Joel - Thank you for taking the time to write a review about your recent experience with us, particularly with Lucy. We will make sure to pass your praise accordingly to Lucy. Kind regards, VADO
Replacement part
Brilliant service from Vado
Highly recommend products and service under warranty
16. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Thank you so much for taking the time to write a review about your recent experience with us about our products and our services. Kindest regards, VADO
Excellent customer service
I had a small problem with a 10 year old shower mixer unit and VADO sent me replacement parts within a few days of my email being sent.
Customer service was excellent - thanks to Lucy in Product Support for dealing with it so efficiently.
14. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von VADO
Dear Paul - Thank you for taking the time to write a review about your recent experience with us, particularly with Lucy. We will make sure to pass your praise accordingly to her. Kind regards, VADO
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