VADO Bewertungen 236

A washbasin tap, fitted at least 20 years ago, has started making awful squeaks when operated, although otherwise it still worked well. We sent the shop where we bought it photos, including the name Vado, so they contacted Vado customer service who identified the model and the make / model no. of the cartridge. A few days later I bought the replacement cartridge from the dealer.
That's where the problem started. Vado customer service offered excellent advice on getting the old cartridge out until I ground to a halt as the 20 odd year old cartridge was stuck in the tap and finally broke leaving just the lower plastic part jammed firmly inside. Ging back to Vado customer service on Friday, they offered to send a replacement tap. At 10.00 on Saturday morning it was delivered on the opposite side of England and, by lunchtime it was fitted and working fine with no squeaks.

After contacting VADO regarding the faulty tap (VADO Commercial Non-Concussive Self-Closing Mono Basin Push Tap), VADO employees quickly determined that the issue was a cartridge failure. The tap was covered by the manufacturer's two-year free warranty. I received a new cartridge in the post within two days. I was also provided with easy-to-follow installation instructions. The tap works perfectly now. Thank you!

Super smooth customer service when I contacted them (Andrew) regarding a faulty valve under warranty in the bathroom taps. No hassle whatsoever and agreed to send out replacement valves that day which I received within 24hrs, thanks!

Brilliant aftercare 👍😊

quality of products is great!
service is first class!
if there is ever a issue Vado fix it very fast!

Vado is my top choice every single time.
keep up the good work Vado.

Lucy (in engineering support) and Jarryd (the engineer) couldn’t have been more helpful, they ordered the part and had it sent directly to our house (despite a hiccup of a part not being available Lucy sorted this and got one sent with fast track shipping), and Jarryd was incredibly helpful showing me the issue and explaining how he was resolving it (and again despite the hiccup of his sat nav sending him to a completely different address because we’ve moved into a new build and the sat nav/maps systems haven’t caught up yet. I was constantly kept up to date, given accurate timescales, and was phoned just prior to the visit to ensure all the details were correct and to help Jarryd find our house. Couldn’t have been a more positive experience, especially given the bad press that new build developments get in terms of addressing snags this experience has completely exceeded my expectations.

Ross in Product support was extremely helpful.
I was looking for a thermostatic cartridge for a 10 yr old Vado shower.
His patience was incredible and he was pleasant on the phone .

We managed to get the correct cartridge

I talked to lady called Lucy. She has an amazing phone personality and couldn't have been more helpful. She thought 'outside the box' and quickly found a solution to my query. Brilliant service!!

The shower cartridge for our Vado shower got rusted and stopped turning for the temperature. I contacted them for a replacement and they said it was now out of warranty, yet as a gesture of goodwill, they're sending out a replacement.

Very friendly and efficient company.
I had a leaking tap which is 6 years old yet they provided me with the replacement parts free of charge.
I didn’t even have to ask!
What a pity more companies don’t have a similar approach to customers.

I had excellent support from the help desk and a very speedy response when I wrote in. It turned out that my products were under warranty and replacement parts arrived within 48 hours. Hard to imagine how it could have been better.

I was dealing with Lucy who was very helpful and responded quickly to my queries.

Lucy in Product Support was very prompt and knowledgable in understanding my issue and providing a fast solution. Great compny and team!

Made contact with Ross in Customer Support who couldn't do enough to help me with an issue I had with our shower. He was very knowledgeable and pointed me in the right direction for parts .
Would certainly recommend Vado for a great product and Customer Service

from start to finish no problem

really helpfull

I contacted vado twice regarding a customer of mine having issues with a concealed vado shower.
Holly in product support was amazing and very knowledgeable.
Best customer service I have dealt with for a long while

Had a problem with my bathroom sink not holding water. Tried plumbers merchants, internet etc. Found a contact number for vado and boy were the knowledgeable and helpful, especially Ricky. Problem resolved and I am very very happy. What a great company to deal with.

We have used VADO for new supples and replacements and have always been happy with their supplies - but this time their customer service deserves a call out!! We were looking for a replacement cartridge for a bathroom tap we inherited 8 years ago (now 16 years old!) ANDREW was very helpful and managed to locate the correct item. Because it took a while to sort out he very kindly sent it FOC arriving two days later! Now we have a tap working serviceably again. Well done VADO.

Unfortunately the flow aerators that were delivered didn’t fit my mixer tap. The correct flow aerators were quickly identified by Jess and dispatched the same day I telephoned. Less than 24 hours later the correct part was delivered. How’s that for service.
Many thanks to Jess.

Excellent help and prompt reply to my shower valve replacement cartridge (thanks Adam)

Absolutely brilliant service as always, I highly recommend!