V4 Consumer Bewertungen 

The manager was very fast and u could tell that she knew what she was doing, also very helpful

Dina was very helpful and because of her all the issues resolved

The girl Charlotte was curtious and friendly. She was very clear on the subject of the broadband. She had a nice manner and clear about what will happen.

Tanveer was very helpful. She answered my queries very clearly and put my mind at rest that I have chosen the right internet provider.

Malik was extremely helpful and advised me regarding the best system for my needs .he was polite and informative and I am very happy with the service he provided

I had concerns about two price increases, despite having a 24-month contract with no price increases, and had to follow up several times before the matter was resolved.

The customer service experience was particularly disappointing. I often felt I was being given the run-around rather than receiving clear answers. Whether this is down to training, sales targets, or the size of the organisation, something clearly isn’t working as it should at V4 Consumer. I ultimately decided to switch provider.

V4 Consumer eventually applied a discount, which I appreciate. However, despite my requests, I was not provided with a clear breakdown explaining how the discount or final amount had been calculated. My time is valuable, so I have decided to leave the matter there.

The broadband service itself was reliable and competitively priced (at original price). However, I would not recommend V4 Consumer because of my experience with their customer service and billing.

There are other providers offering competitive prices, professional customer service and clearer billing.

UPDATE
I have now paid my final invoice and cancelled my Direct Debit afterwards. My account is closed and settled, yet I am now receiving payment warnings from V4 Consumer for September.

The latest email is headed:
“URGENT – Direct Debit Cancelled – September 2026 due amount £32.53 – Suspension Alert – V4 Consumer”
It warns of possible credit-control action, £19.99 non-Direct Debit administration charges, payment reminders, credit-control activity and potential service restrictions or suspension.
This is despite my account being closed and the final invoice having been paid.

At this point, the billing system appears to be in as much need of attention as the customer service. My experience has confirmed that switching provider was the right decision.

If you like variable (slow or slower) bandwidth, being hassled by nuisance calls and offer to upgrade you when you leave these are your peeps!!!!
I returned my router a month ago and still get invoices saying I'm still making calls!!!!

Avoid!!!!!

My Sky Q box wouldn't connect to the Internet. I tried resetting and reconnecting different things, but it was still the same. I Googled for an answer, and then contacted V4 Consumer. I spoke with SUMIT, and he knew what the issue was before I said it. From that point, he resolved the issue and upgraded the V4 Broadband Hub remotely, and doing so politely and efficiently. Many thanks Sumit.

Malik was so helpful today providing me with everything I requested and sorting out the same
Have a good day Malik and thanks again

Dev was very helpful in a friendly manner, nothing was to much bother for him, to be honest no matter who I’ve dealt with from V4 everyone is very helpful.

Charlotte was great, very helpful and friendly. The company has also reached out to me with offers, lower monthly rates and free add ons, which seems rare nowadays, highly recommend

Charlotte, my accounts manager, has helped a lot with any issues and queries I’ve had, specifically with renewal and moving. Very helpful!

Charlotte was very clear and helpful. She made me feel a valued customer. The wait to talk to her was minimal and the time taken to arrange a new broadband deal, short.

⭐ Extremely disappointing service

We have had an awful experience with V4 Consumer. The broadband worked reasonably well for nearly two years, but during that time they have also increased the price, despite the service not being particularly good in terms of coverage — the Wi-Fi doesn’t reach very far within our small flat.

When we first moved in, we had three weeks without Wi-Fi, and now we have had another major issue for the past two weeks.

The latest issue has been incredibly frustrating. We have spent hours speaking to their technical team, but the problem still hasn’t been resolved. Both my flatmate and I have had to use our personal 5G data just to work from home.

The lack of urgency and poor customer service throughout this experience has been extremely disappointing. We have repeatedly been passed around rather than having the underlying issue properly resolved.

I would not recommend V4 Consumer.

Tv was buffering regularly but with Dinahs advise we appear to have stopped this.

My internet stopped working because of a broken screen 170 m away free my property.
V4 were right on it and had it fixed 3 days later which I thought was good because it was a complex job.
So refreshing to speak to a human being and not a bot.

Excellent communication and problem solves in minutes! Excellent service!

Changed the costing and gave me another contract without out my permission, not good

Malik was very detailed and checked everything to ensure I got the best deal even trying to get me a better deal on my mobile as well but unfortunately was tied in, he matched the deal on line and even got a bonus when completed, thank you very much, looking forward to seeing if it’s as good as BT/EE if not better.

My account manager was charming, helpful and informative, thanks again to her.