Utillian Bewertungen 82

I had some issues on Saturday making an order and was not happy and could not complete my order. I tried making the purchase online again today 3/31/25 and had the assistance of MARVI who was just the most patient and informative customer service representative I've encountered in a long time. Iwas helped and given suggestions of other accessories and discounts that are offered which turned my 2 item purchase to a 5 item purchase, thanks to the professional and courteous help of MARVI. I hope employees like this are recognized becauae not many do and we need more people like MARVI to help people.

Thank you

Ordered a device on 3/6 and sitting at 3/15 with no tracking. Anybody interested in these devices I suggest just buy a puffco instead. This company does not care for its customers at all

As well as loving my Utilian 723, I think the online chat service and experience, which I get from Lisa, is exceptional! So nice to chat with a knowledgeable and real human.

Customer Service is awesome. Lisa who assisted me was prompt, knowledgeable and courteous. I will continue to trust and utilize this site.

Excellent customer service needed to swap one of my units to a different one and was done in less than 5 minutes. Thanks Lisa!

Marvilyn was fast and understanding while being personable within moments of my time. Got taken care of what I was needing with ease. Recommend them to help anyone any time!

While I still can't rate my experience with the product as it hasn't arrived yet, I really wanted to rate my experience with Lisa from Customer Care. Even if I didn't purchase directly from them, I decided to contact Utillian with some questions and concerns, some of them not necessarily related with the device I purchased but more related to the fact that I'm new to using the type of products they sell.

Lisa was super quick answering to my email (despite it being Sunday) and was super generous and instructive with her replies. I felt like she really cared about me and my experience, and that felt somehow like an added value to my purchase. I kinda feel happy that I chose this brand among all the other ones just because of Lisa's assistance and attention.

Lisa! I messed my order up could not get a phone call in with customer support so I was desperate texting the support line not thinking I would get real help like an ai would help me. Please Lisa ironed the whole thing flat in a second. She was respectful knowledgeable and quick. Wish I had Lisa every time I needed help!

The person who helped me, Marvilyn, was great to work with and helped me resolve my issues super quick. Much appreciated.

Ordered my 2nd Utillian 5 with Lisa today. We love our Utillian 5 and the great customer service. Looking forward to the updated version.

At first I had a little problem with your order form but after talking to Lisa every thing worked out fine. She was great and had the patience to help this old computer illiterate man and made ordering easy.

Lisa rose to the occasion and helped me immensely in my purchase. I felt like a family member. Nice feeling.

Placed an order and needed to change the color

I purchased the Utilian 723, but was having trouble getting the order to go through. I chatted with Lisa and she helped me through the entire thing. She was amazingly helpful. Excellent customer service.

FYI I rarely give five stars. Four means very good, I’m happy with it, far above “acceptable”
This is mainly about my purchasing experience.
I found what I wanted online but had a couple questions. I opened a chat and Lisa was quick and answered my questions. She offered to place the order for me with a lower price. She stayed with me until everything went through. (She asked that I mention her name 🙂 so ok; this is all true and I’m writing bc I am happy with the experience.)
As far as the vape goes, I like the 620 and I ordered the 621 so I can have different herb in each. It gets a bit hot in my throat so I’m trying the glass bubbler.

Lisa was Amazing! Customer support was exceptional. Will definitely work with them again for my future needs.

Very fast friendly and great service. Have had one before but got took by police definitely recommended

I made a recent purchase of a 621 and had a simple question regarding the choice of carrier. I really didn’t expect an answer but received a detailed response from Lisa. We corresponded through a few emails in fact. Actual customer service!! From a real person!! Great job everyone.

I placed an order for a Utillian 5 v3 then I decided I wanted the v4. I emailed TVape on a Sunday and didn't expect a response until next business day. I was surprised when Lisa replied to my email and had the order changed within minutes on that very same day. Shipping was very fast and I'm really enjoying my Utillian 5. It's so simple and easy to use - and it produces massive clouds! :)

I heard about this from a friend and went to the website. I got on a chat with Lisa and she was very knowledgable and helpful...thank you very much.