Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

First off this review is for my hero Ahmed who does why even he has to do to make sure everything's working properly and your happy. This man has more patience than most because I'm not the most pleas... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Product is amazing. I have at least three of their vaporizers and would/will buy new ones as they come around. Great brand. Customer service is ok to work with when and if you have an issue. Shipping... Mehr ansehen

Bewertet mit 1 von 5 Sternen

My device doesn't even turn on or charge. Complete waste of money. I was hoping to find a good company with reliable products so I went ahead and got extra atomizers and went all out doing research o... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Ahmed K. was extremely helpful and resolved all of my issues with the Utilian 8 v2. He helped me with two different issues, and his instructions were clear, respectful, and concise, and did not beat a... Mehr ansehen

Unternehmensdetails

  1. E-Zigaretten-Geschäft

Vom Unternehmen geschrieben

Discover Utillian: Leaders in Premium Vaping Technology. We're committed to providing high-quality, dependable, and user-friendly vaporizers. Experience the difference with Utillian's advanced designs and exceptional performance.


Kontaktinformationen

4,0

Gut

TrustScore 4 von 5

82 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 57 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

SCAM advised a vape pen sent a battery…

They advised a vape pen sent a battery its a scam and way over priced nothing and said would send a return instead i got this review go figure and kept telling me to look at page 9 and read small print which said it was complete machine and they don't sell anything to make it work again go figure

23. Oktober 2025
Utillian-Logo

Antwort von Utillian

Hello Jennifer,

Thank you for sharing your feedback. The item purchased was the Utillian 50, which is a 510-thread battery designed for use with cartridges. This information is listed on the product page, and our team also clarified this when you reached out to support.

Regarding a return, we provided instructions via support request #195507 on November 4th to help facilitate a return if you wished to proceed but never heard back.

We appreciate your understanding and are always happy to assist with any further questions.

Best regards,
Utillian

Bewertet mit 5 von 5 Sternen

Well made & designed

This is my first time vaping, I researched many before buying the 621. It’s very easy to use, the temp control, the session timer, the 5 clicks to turn it on and off not to sure about that but easy enough to master. Cleaning was easy enough didn’t take long which is a nice feature because it will have to be done a lot. Now only time will tell on its durability.

15. Oktober 2025
Bewertet mit 1 von 5 Sternen

I purchased a Utillian unit 06OCT25

I purchased a Utillian unit 06OCT25. The first week and 4 uses were uneventful.
System worked very well.
Then, problem. The air flow stopped, I determined the problem was inside the glass retort. Submerged in alcohol and cleaned, worked 2 uses.
YOUR distributor says " make video of AIR FLOW"
They just thought it was funny. I thought about making a video of me Pharting and tell him to just smell it. I ordered a new glass directly from Utillian. I also ordered Puffco Peek, realizing YOUR distributor was not an ordinary person.
I have not even tried to use the unit.........I will make a YouTube video for Utillian, making sure everyone knows to buy from an honest reliable sales company. No disrespect in any way to Utillian, but the online sales company needs to go sell used lawnmower in DECEMBER/JANUARY.

6. Oktober 2025
Utillian-Logo

Antwort von Utillian

Hello Scott,

We’re sorry to hear about the frustration you experienced. We completely understand how inconvenient it is when a device doesn’t perform as expected.

For warranty claims, our support team typically requests a short video demonstrating the issue. This is standard practice across the industry and helps us properly assess the device and determine if it’s defective. It’s never meant to be dismissive, and we appreciate your patience with the process.

If you’d like further assistance, we’d be happy to help — you can follow up with your support request #193657, and our team will work with you directly to resolve the matter.

Thank you for sharing your feedback, and we hope to provide a smoother experience moving forward.

Best Regards,
Utillian

Bewertet mit 5 von 5 Sternen

Ahmed K: the GOAT

Ahmed K. was extremely helpful and resolved all of my issues with the Utilian 8 v2. He helped me with two different issues, and his instructions were clear, respectful, and concise, and did not beat around the bush. He helped me with my warranty claim and then answered all of my questions about how to avoid future issues! He's the best! Reward Him!!

1. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I bought a utillian 421

I bought a utillian 421, its ceramic chamber cracked open and the manufacturer and canadian distributor both denied any support and / or exchange.

1. Oktober 2025
Bewertung ohne vorherige Einladung
Utillian-Logo

Antwort von Utillian

Hello Bahram,

We’re sorry to hear about the trouble you experienced with your device. After reviewing your request and the photos you provided to our customer service, it looks like the ceramic chamber has unfortunately sustained damage after significant use. Since the unit is outside of its warranty coverage, it isn’t eligible for a replacement at this stage.

That said, we absolutely understand how frustrating this must feel. As a gesture of goodwill, our team has offered you a discount toward your next purchase, and we’d be happy to help guide you toward a device that may better suit your needs or the same make and model moving forward.

If you’d like to discuss this further, please don’t hesitate to reach back out to our customer service team on your request #191131—we’re here to help.

Thank you again for your feedback.

Kind Regards,

Bewertet mit 5 von 5 Sternen

good customer service

i had a little issue when looking to upgrade from my utillian620 which i enjoy i was just looking to upgrade i sent an email stating the issue.
I got an email back from Marvi and was helped with the issue.
because of the help and the reviews i did order a Utillian723.
thank you for your help
If the 723 holds up like the 620 has i will be purchasing a Utillian again in the future when looking to upgrade.

16. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

As Greg stated waiting 2 weeks and…

As Greg stated waiting 2 weeks and still no accessories, msg's and attempted calls yield nothing. utilian does not handle there customer service, that is outsourced. good luck if you want to play with these guys. I own a Utilian 5 (1 year and a 1/2) ordered parts twice first time was 12 days delivery this time 14+ days I would use someone else if I could afford a change

7. Juni 2025
Bewertung ohne vorherige Einladung
Utillian-Logo

Antwort von Utillian

Hello,

We’re sorry to hear about the issues you’ve experienced. We reached out for additional information regarding your purchase but didn’t receive a response. We recommend contacting our support team directly with your order details so we can investigate and assist you promptly.

Thank you for your understanding.

Kind regards,

Bewertet mit 5 von 5 Sternen

Lisa provided outstanding service

Lisa provided outstanding service! From start to finish, she was professional, efficient, and incredibly helpful. Her attention to detail was remarkable, and she went above and beyond to ensure I was completely satisfied. I was particularly impressed with her positive attitude and knowledge of products. I highly recommend Lisa for her exceptional service and would definitely use her services again in the future. Five stars!

18. April 2025
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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