Deposit not returned, do not trust Review: I hired US Royal Transport to transport a car from Washington to Ocala, FL, and paid a $200 deposit on October 11. The service was quoted at $800, b... Mehr ansehen
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Das sagen Bewerter
Sam Williams helped me with my vehicle transportation and his service was very expectational. I was having my cars shipped from California to Wisconsin and I didn't know any of the process of this con... Mehr ansehen
My name is Daniel O. I used USRoyal Transport to transport my car from AML dot Seattle to Irvington New Jersey last week. From initial quote to final delivery, their communication was exceptional. The... Mehr ansehen
Aaron was up front about pricing with no hidden fees! Unlike the dealership I bought car from but that’s another review! Also informed me about the competitors sales tactics since this was my first ex... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At US Royal Transport LLC, we pride ourselves on delivering exceptional auto transport services across the nation. Based in Dallas, Texas, our team is dedicated to ensuring your vehicle is transported safely, efficiently, and with the utmost care. Whether you are moving across the country or purchasing a car online, we have the expertise and resources to meet your needs.
Kontaktinformationen
4817 Blue Flax Dr, 75043, Garland, Vereinigte Staaten
- info@usroyaltransport.com
- usroyaltransport.com
4,3
Hervorragend
119 Bewertungen
Hat 33 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great auto transporting
I had a great experience with my sales agent Myra Joned. Continuous communication from the very start. My 2 cars are being shipped from California to Florida. Looking forward to accepting my cars this weekend, thank you Myra.
19. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Usroyaltransport
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Myra Jones. Providing clear and continuous communication is something we pride ourselves on, and it’s great to know Myra delivered just that.
The company that was contracted to do…
The company that was contracted to do ship my car was very punctual and flexible. They delivered my car as stated and was super nice.
16. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Usroyaltransport
We're happy to hear that the carrier we partnered with was punctual, flexible, and provided you with a great experience. It's always our goal to work with professional drivers who treat our customers with care and deliver on time.
We appreciate you choosing US Royal Transport LLC and look forward to assisting you again in the future!
This company is a complete SCAM
This company is a complete SCAM. Avoid it all costs. They will give you a price to ship and you will sign a contract and pay your deposit, but then on the day of the service, they will tell you that they cannot do it at the price they quoted you and they will ask for more money. This is when they get extremely rude and unprofessional. When you refuse to play their scam game of bait and switch, they will take forever to give you a refund. I have been waiting for my refund and I keep getting excuse after excuse about when my refund might be issued. Sad. Thankfully I finally received my refund. This company should be shut down and put out of business. Complete SCAM!
4. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Usroyaltransport
Firstly, US Royal Transport LLC is not a scam — we are a licensed and bonded auto transport broker with a proven track record of delivering vehicles nationwide. If we truly intended to scam you, we would not have refunded your deposit, which we did exactly as promised within the stated 7 business days.
Secondly, the increase in the carrier's price was not due to any misleading practices from our side. As we explained during our communications, your vehicle listing was posted with multiple companies at the same time. This often creates confusion and drives the market rate higher, as carriers become hesitant or demand higher payment to take on the job.
Our goal is always to offer honest and transparent service. We regret that your experience didn’t meet your expectations, but we hope you now understand that the situation was driven by circumstances outside of our control.
Money fully refunded
I made a reservation for a tow from Las Vegas to South Carolina. Shortly after I paid my deposit plans changed due my aunt having cancer. I cancelled my reservation a week after I made it they they fully refunded my $200 deposit within 6 days. I was satisfied and if things changing the future I'll be back to do business again
29. April 2025
Bewertung ohne vorherige Einladung
Antwort von Usroyaltransport
Thank you for sharing your experience with us. We're truly sorry to hear about your aunt and hope she finds strength and healing during this difficult time.
We understand that plans can change unexpectedly, and we’re glad we could process your cancellation and refund promptly. Your satisfaction means a lot to us, and we’d be happy to assist you again whenever the time is right.
Wishing you and your family all the best,
US Royal Transport LLC
I would use them again…
It was kind of hard to get a driver that was available for when we needed. The staff was very professional. The price of the tow did change a couple times. I’m still not sure where my $50 deposit went. I paid when I made the reservation. I also, wish that when a day and time was given. That the tow company hadn’t made excuses as to why they didn’t get the car. The reason I was given and the reason the dispatcher was given were different. Accountability is huge! I did like the communication from the tow company gave once they got things moving. I feel like the initial $50 payment should have been refunded. Since the quote was for a certain price, but it is what it is. The car is there and going to be repaired now. I’d say it was a mostly positive experience. I’d go through them again!
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von Usroyaltransport
Our team always aims to provide accurate quotes and timelines, but occasionally, carrier-side issues or route adjustments can cause unexpected changes. We agree—accountability is important, and we’re working to improve coordination and transparency across all stages of the transport.
Regarding the $50 deposit, that amount goes toward reserving your spot and is typically part of the broker fee, not an additional charge. That said, if you ever feel unclear about any part of the process, please don’t hesitate to reach out—we’re happy to clarify or assist with anything.
Thank you again for your trust and for sharing your experience with us. We’re here if you ever need help in the future!
Good company on time with everything…
Good company on time with everything will do business again
7. April 2025
Bewertung ohne vorherige Einladung
Antwort von Usroyaltransport
Thank you so much for the kind words! We're glad everything went smoothly and truly appreciate your trust in us. Looking forward to working with you again in the future!
Mi interacción fue excelente
Mi interacción fue excelente, el señor Jerry Smith fue muy amable y paciente conmigo!
En Teran Logistic LLC estamos muy contentos con sus servicios! Gracias!
4. April 2025
Bewertung ohne vorherige Einladung
Antwort von Usroyaltransport
Muchas gracias por su comentario! Nos alegra saber que tuvo una excelente experiencia con Jerry Smith. En nombre de todo el equipo, agradecemos su confianza y esperamos seguir trabajando juntos. ¡Gracias por elegirnos, Teran Logistic LLC!
Aaron Marshall got me a driver very…
Aaron Marshall got me a driver very fast and the process was totally painless!
2. April 2025
Bewertung ohne vorherige Einladung
Antwort von Usroyaltransport
Thank you for the great feedback! We're happy to hear Aaron took good care of you and made the process smooth and easy. We appreciate your business and hope to work with you again soon!
It was a new experience working as a…
It was a new experience working as a transport with you.
13. März 2025
Bewertung ohne vorherige Einladung
Antwort von Usroyaltransport
Thank you for taking the time to share your experience with US Royal Transport LLC. We truly appreciate your trust in our services.
“Outstanding Experience with US Royal Transport – Special Thanks to Jerry Smith!
“I had an excellent experience with US Royal Transport LLC. From my first contact with them, their customer service was outstanding—professional, courteous, and attentive to every detail. A special thanks to Jerry Smith, who handled everything with professionalism and kept in direct communication with me throughout the entire process. My car was handled with great care and was picked up on time as promised. I truly appreciated their efficiency and clear updates, which gave me peace of mind. It’s clear they take pride in their work and prioritize customer satisfaction. I highly recommend their services to anyone looking for a reliable and trustworthy transport company!”
11. März 2025
Antwort von Usroyaltransport
Customer satisfaction is our top priority, and we truly appreciate your trust in us. If you ever need vehicle transport services again, we’d be more than happy to assist you. Safe travels, and thank you for choosing US Royal Transport LLC!
I’m a college student and was looking…
I’m a college student and was looking to ship my car from ohio to alabama. Sam williams gave me a quote for 275 i paid a 125 dollar deposit. First day he couldn’t find a driver for the price i let him know to up it to 300 , still no one . I tried to cancel and book with someone else , he called me the next day saying he found a driver but he wanted 600 but Sam talked him down to 550. After the booking was scheduled they picked up my car in a timely manner and dropped my car off the next day in the morning overall experience was great expect the high raise in price !
5. März 2025
Bewertung ohne vorherige Einladung
Antwort von Usroyaltransport
We understand that price fluctuations can be frustrating, and we always strive to secure the best possible rates for our customers. In this case, due to driver availability and market conditions, the price did increase, but we did our best to negotiate a lower rate on your behalf.
We appreciate your patience and are pleased to hear that, despite the price adjustment, your overall experience was great. If you ever need our services again, we would love the opportunity to assist you.
excellent working with this company…
excellent working with this company very communicative would work again with them
14. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Usroyaltransport
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience working with us. Clear communication is one of our top priorities, and we're glad it made a difference for you. We’d love the opportunity to work with you again in the future! 😊
Good experience with myra.
Good experience with myra.
I was completely impressed with their professionalism and customer service.
Thanks for everything.
10. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Usroyaltransport
It sounds like you had a fantastic experience with Myra! Their professionalism and customer service made a positive impression on you. It’s always great to hear about excellent service! 😊
Came in a day only
Came in a day only, fast arrival. And very kind trucker!
5. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Usroyaltransport
Thank you so much for your kind words! We’re thrilled to hear that your experience with us was fast and efficient, and that our trucker provided excellent service. Delivering on time and with a smile is what we strive for, and it’s always rewarding to hear positive feedback like yours. We look forward to serving you again in the future!
Best regards,
US Royal Transport
I recently used US Royal Transport LLC…
I recently used US Royal Transport LLC to ship my vehicle, and I couldn't be happier with the service. The team was professional, communicative, and made the entire process seamless. They kept me updated at every stage, and my car was delivered on time and in perfect condition. The driver was courteous, and their pricing was competitive compared to others I researched. I highly recommend US Royal Transport LLC to anyone looking for a trustworthy auto transport service!"
21. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Usroyaltransport
Thank you so much for taking the time to share your wonderful experience with US Royal Transport! We’re thrilled to hear that our team provided you with a seamless, professional, and communicative service. Ensuring your vehicle is delivered on time and in perfect condition is always our top priority, and we’re so glad we could meet your expectations.
It’s also great to know that our pricing was competitive and that our driver left a positive impression. Your recommendation means the world to us, and we truly appreciate your trust in our services. If you ever need to transport a vehicle again, we’d be honored to assist you!
Thanks again for choosing US Royal Transport!
Best regards,
The US Royal Transport Team
I am car dealer and buy cars all around…
I am car dealer and buy cars all around United States and get it shipped by USroyalTransport and this week i got 3 shipped from different states. They have a great service and pricing. Good exp
16. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Usroyaltransport
As a car dealer, we understand how important reliable and cost-effective transport is to your business, and we’re honored to be your trusted partner.
Your satisfaction with our service and pricing means a lot to us, and we’re committed to maintaining the high standards you’ve come to expect. If there’s ever anything we can do to make the process even smoother, please don’t hesitate to let us know.
We look forward to helping you with many more shipments in the future!
Best regards,
The US Royal Transport Team
I cannot express how outstanding this…
I cannot express how outstanding this company is to include the driver/transporter that was communicating with me for my transport. I will continue to use this company in the future. They have very quick response time and are respectful and friendly! Thank you!
20. Dezember 2024
Bewertung ohne vorherige Einladung
I had two great experiences with US…
I had two great experiences with US Royal transport. Jerry Smith found me an hauler quickly both times and my cars were delivered in a reasonable amount of time. Communication was great both times!
3. Dezember 2024
Bewertung ohne vorherige Einladung
Would recommend.
I had a great experience with US Royal transport. Jerry Smith found me a driver and the truck was delivered in a reasonable amount of time. Communication was great! Thank you!
13. November 2024
Bewertung ohne vorherige Einladung
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