U.S. Bank Bewertungen 

Poor customer service. Required 8 phone calls over 3 months and 6hrs and still could not resolve a straightforward issue on their end with my checking account

This bank is honestly worse than most major banks. Their overnight banking system is terrible. They hold refunds for days. They have zero consistency on postings. They hold pending transactions sometimes for a week. Trash bank. Run and avoid them at all costs. I pray they end up like TCF.

This bank is unethical. I have had hundreds of thousands of dollars with this bank , nearly one million dollars has been in their bank not only did they freez my accounts on the day I closed escrow when purchasing my home but they froze my other account a short time later for an extended period of time with no plausible explanation. I literally was unable to access any of my money for weeks for no reason . Upon going into the branch and closing my account I asked for ten thousand in cash and the rest in a cashiers check and they shorted me 600 dollars I didn’t realize it until I left the bank I then called them and explained the error they denied it I requested them to check the cameras they denied that option saying they only do that for large sums of money . This bank is very untrustworthy I would not have even given them one star if I could but I had to give a rating to write this review . To put the icing on the cake the very last thing that they did to me is, I opened a secured credit card specifically to improve my credit not only did it not improve my credit, but it actually hindered my credit and is currently still hindering my credit so I politely called the bank and ask them if they could report that it’s been closed and fully paid and satisfied which it is and because there was one late payment which I don’t know how that even happened because it was connected to my other account which was on automatic pay and I had hundreds of thousands of dollars in there so it’s actually not even an accurate reporting by the bank but of course they said it is accurate so what they say goes because they are the bank but the reality of it is it was never late. They’re reporting one late payment and they don’t even have the decency to say that the account’s been satisfied and closed for for years now this bank is just absolutely cruel and corrupt. Don’t trust them. Don’t put your money there. These people are gonna have a huge lawsuit against them in the near future and I’m gonna be a part of it. I’m sure that’s just what I predict is going to happen based on all of the reviews and based on my own experience, put your money somewhere else trust me this bank does not Does not have good business ethics.I am still doing a forensic audit of all of my accounts because there is a lot of money that is unaccounted for that I believe they have scammed me for somehow I still have to prove it which is challenging because they know how to do these sort of things without consequences however I am investigating it and will follow through and get justice through the appropriate authorities .

They insisted I pay a charge for work that was done w/o a required permit and did not meet code. They threatened me with late charges and refused to cancel my credit card. Dispute was on going - Date is approx, paid charge then was able to cancel card 7/2/26.

These guys lie, sent me to collections over a small amount of money after I did everything I could to pay it. When I asked questions the claim was they didn't have my correct address. But somehow they sent my card to me and sent my correct address to collections. After talking to 30 different people in Business services and filing 2 complaints I still have no answers. US Bank is a bad organization

I hate this bank. I can't close the account because I'm afraid of creating a huge problem with my direct deposit. I only use it accept my deposit and I take my money out. THAT is not easy to do. I went to the Grand Blvd branch in Spokane to get cash out of my checking account and the teller asked "what are you going to do with this money" I said I'm going to spend it, he said "on what" I said that is not your business. I said "I am giving it to my son, some to my neighbor and I am making a purchase. All of which I should have never had to explain. He insisted I give him a better answer that I was not about to do. He then went to get his manager and she said" we need to know what your doing with that money" I said how flippin dare you, you do not need to know what I am doing with MY money. She said " we just see so many people getting scammed" and she want to make sure I'm not getting scammed. I assure her I was not being scammed and give me my money. She was frustrated with the answers I gave the first bank helper and said I told him I was doing 3 things with the money and she wants to know which one is true, she said "what are you really doing with the money" I told her she is over stepping her position as a banker and give me my money NOW. I left with my heart beating out of my chest because I had to literally argue with these people to get MY money. I was not asking for a loan. My sister deposited the same amount in her bank Washington Trust and she did not have to wait 24 or 48 hours like I did and she was not asked what she is doing with the money. I will hopefully find my way out of this bank and strongly suggest to everyone to choose a different bank.

If I could leave no Stars I would. The customer service I received from the fraud dept regarding a case that I opened in March of this year was horrible. They just decided that purchases that were made in my name were legit and now have reversed the provisional credits they gave me. They also are charging me monthly maintenance fees on an account that is negative. The customer is right ... no longer exists.

US bank is bank not liable. Especially the savings. They not stick as rate that said first ok , after deposited, rate will go down.
Their credit card - you unable to contact customer service. They will finger point transfer around, the result client handle.

Every interaction with this bank has been a waste of time. The only thing that works reliably is the verification code sent to your phone. Everything else is frustrating and inefficient. Stay away from this bank. Total failure.

Never lease with Us Bank. The best bank for leasing is the captive brand. For instance if you are buying Nissan do your lease with Nissan finance.
There is a reason US Bank does leasing for every brand. The reason is to rip peoples head off. Worst customer service on earth. I hope that you see this.

I tried calling their help number to establish a business account,
866-268-7231 and they never answered after waiting for 3 hours !!!
This is totally unacceptable and they should be ashamed of themselves for this poor customer service !!!!

The entire banking industry has lost it's mind. They seem to have forgotten who it is that keeps them in business .
US Bank relies on it's online and brick & mortar locations to even survive in this competitive market. The issue I have and along with so many other's, upon further research is that US Bank's customer service is deplorable at best.
Any bank can offer services, but its the human connection that matters most for customers.
I have to wait at least 30 minutes on hold just to get a representative with broken English and a thick accent, just to tell me there's nothing they can do to resolve my issues.
Fee policies are set up for their benefit, overdraft protection and waived fees is a straight up lie to my face.
Unacceptable USBank, don't forget who you really work for and get your crap together.

they tried to rob me of my paycheck and no one wants to answer for it i tryed to call corp and they didnt want to talk worthless trash bank

I opened a US Bank checking account several years ago when I had outgrown my small town bank. I was initially pleased with them. I had even told my husband that he should look into switching to them from Bank of America (that he's had forever!). But fast forward to the present and I had a PayPal charge on my account for several hundred dollars that I didn't recognize. When I called to dispute it, they said it's valid because I have a relationship/history with using PayPal. I explained that I wasn't disputing that fact. That I use PayPal regularly and that was actually the first place I looked to see what I ordered but had forgotten about. I even called PayPal prior to contacting the bank to see if they could assist me further when I didn't see such charge on my online PayPal account. PayPal did not see it either. Unfortunately, that was the end of it with US Bank. They are refusing to contact PayPal. Or even allow me to send supporting documentation. The fraud department froze my account at the beginning of all of this and I had to open another account, which is quite a hassle to switch everything over when you have auto bill pay setup. Several months later I eventually received a letter stating they were going to close my account due to it not being used. So I called to have it unfrozen. They said I'd have to go into my local branch to have that done. When I went into my local branch, they said it's frozen due to a fraudulent charge (I told them that was correct) but they said it's the fraud department who has to unfreeze it. I said well they told me to come into my local branch. So as I continued to get the runaround, my account my closed and I have since switched to a completely different bank. At some point with my complaints, this was escalated. A woman called me to discuss the situation and said she'd look into it. She eventually called me back (today actually) with the exact same information that is a valid charge because I have a history of using PayPal. I said "yes, I've heard all of this. So what are you going to do about it?" The answer was nothing. She referred me back to the fraud department. I apologized and told her I didn't understand her role in all of this if she's not going to do anything. She said her role was just to make sure it was handled properly. To which I said well it wasn't... to which she replied that she doesn't handle frauds so I'd have to go back to them. I told her while I appreciate her support (if you want to call it that) I've spent more time than this is already worth. Which I feel was the point. I strongly feel this was an inside job and I would NOT recommend using US Bank. I'm thankful my husband never switched.

This is NOT an ethical bank. Stay far away and run fast!!

In total, I was charged approximately sixteen (16) returned payment fees of $40 each, totaling approximately $640. These fees accumulated while I was actively attempting to make payments, communicating with the bank, and seeking resolution.

I escalated the issue further by contacting management, but was informed that no additional assistance could be provided.

I believe these fees and any related negative reporting may be inaccurate and may have resulted from internal payment processing issues rather than insufficient funds or intentional nonpayment on my part.

Anytime I tried to make a payment through their website or app the payment was returned but if I did it myself through Bank of America bill pay it worked.

After being a customer for nearly two decades US bank froze and later closed my savings and my checking account yet kept my credit card with them intact. Their reasoning was what they called suspicious activity when I made a mobile deposit of a check made out to me using a photo of the check I had on a different phone than the one that has the us bank app installed on it. I later brought into the bank the physical check to prove its authenticity and they said they didn’t need it. Initially the check was deposited as usual with partial credit given towards it. Then it was rejected and credit was taken back. Then without any action of my own they re deposited the check, and the check cleared and was honored and the funds went into my account they froze where I had to wait over a month for them to close the account and then mail me a check with those funds plus the remainder in my account, and then they reported to Chex systems as to suspicious activity so now I can’t even open another account anywhere until that goes away. I disputed it with Chex systems and waiting for the results. If it doesn’t get removed I’m looking at a 5 year wait for it to fall off the report. Customer service is rude and unhelpful and can’t seem to understand the problem (us bank customer service) and the bank managers make verbal promises they fail to keep. They told me they were looking into it and would call me, this was in person as I went to the bank myself for probably the 8th time for this matter. No one looked into anything, never called me, and acted like they didn’t know me the next time I was in the bank paying my credit card payment which I’ve never once been late on, yet they want to stereotype me with this suspicious activity claim. The only thing suspicious here is how they conduct their business and the fake relationships they build with their clients as they have zero reliability and could care less for my issue that they created. Don’t trust them with your money if you ever want to see it again or your reputation as it means nothing to them.

Have spent far too much time on the phone with US Bank customer support in attempting to utilize their on-line banking website, their mobile app and Zelle. Today was the fourth time that I called with the inability to use Zelle. I've only ever been successful with using it one time. It routinely knocks me out of their website or if I'm trying their mobile app I get a message that there is an error on their end and that I should try again later. While troubleshooting tonight and following their representative's direction, I ended up getting "locked" out of my account for 24 hours. To say that I'm frustrated with both Zelle and US Bank is an understatement.

Us bank is very slow with any process. Not a good bank at all in my opinion
I have been waiting 3 weeks for them to close my account and send my cashiers check. Customer Service can not do anything but tell me they have no control even the supervisor.
I do not recommend this bank to anyone. Horrible

This guys are not helping their loyal customers tbey charged me a l$30 ate fee evev though i made my payment on time ,i spoke w a represtative and she said thats because you made the paymet after 5 pm what kind of bank is this??

Didn’t protect me from fraud.