U.S. Bank Bewertungen 

Literally the worst banking experience of my life. This company flagged monthly transactions as possible fraud and locked my card. I couldn't get gas at a gas station and had to sit on hold for over an hour in order for them to unlock my card. I'm talking transactions that they can see on the account month over month (like insurance payments and streaming subscriptions)

I'm not sure if it's because I'm fairly new to US Bank or they just have some work to do. US Bank has been around for a long time, and therefore should be one of the leaders in banking, but they are not. I just left my credit union and hitched my wagon to US Bank because they allow $3500 a day transfers with Zelle and my sister also banks there. My credit union only allowed $500 a day.
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You would think with both of us banking at the same financial institution, this would make it much easier to transfer money between accounts. NOT SO. Our best choice seems to be to Zelle the money one way or the other because US Bank won't allow a member to member transfer. This means the money sent via Zelle is not insured like it would be if US Bank allowed member transfers. My credit union allowed member transfers and it was easy as pie.
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BILLPAY: Let's talk about how messed up their BillPay service is. US Bank does not allow you to SEND money to a creditor on a certain date. They only allow you to setup the date you want your creditor to RECEIVE the money. And then they give you no indication what day the money will be pulled from your account and how long it is expected to transit. This is all information that matters to the US Bank client. And if there are clients that don't need that information, no harm done. You can never supply us with too much information about our own account. Their solution is to setup a notification so you get an alert whenever the money is being sent. I'm a pretty smart guy. I don't need an alert. I just need to know some dates. I can handle it from there. ALSO: There is no telling what time of day they will pull the funds from your account. It would be nice to know a cutoff time to use the BillPay service. My bills seem to get pulled in the late afternoon. Not sure why they can't send them in the morning so we don't lose a day.
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Honestly, if it weren't for the fact that I have received my checks and Visa already, I would seriously consider going elsewhere. I will stick it out in the hope that things at US Bank get much better soon. There is obviously a lot of work to do.
I put my sister on my Visa as an authorized user the day after they sent me my Visa. That was almost 2 weeks ago and still waiting for her card. I had to call US Bank (again) to find out what the heck is going on. I don't think they ordered the card. I was told they would "Expedite" a new card for her. That was a few days ago. We'll see if it's in the mail today. I feel like I'm babysitting this bank.
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Lastly (I hope), US Bank does not allow you to unsubscribe from ALL communications. I still receive things that are not pertinent to my financial life. US Bank thinks they are "informative", but I would prefer that they keep their ideas to themselves. I am a grown man that's perfectly capable of managing my own financial life. I know they would just love to sell me products, but I'm just not interested. I talked with them (again) about this problem, but they said "they have no control over that". That's just BS. They set it up. They can do something about it. Are they trying to tell us that someone infiltrated their system and setup these advertisements without their knowledge? I don't think so.

My sister was in the hospital and signed for a notorized Durable Power of Attorney. They froze the account when I was helping her pay bills stating suspicious activity. When I called they said they can't speak to me and to go to a branch. I have no branches in my state. We kept going around in circles! It's been 4 weeks and they yet to approve DPOA. WORST BANK EVER! Can't resolve anything!

It seems like a lot of reviews talk about the same thing. They pre-approve you for their credit card and then don’t immediately allow you to open the account saying you need to talk with their authentication team first. However their customer service is horrid. I never had less then a 1 hour wait time and often found is was 2+.

I sent a payment of $2,400 to the wrong credit card. Both credit cards are held by US Bank, one business and one personal.
First contact 5/29/26
Call 1- The following day, I requested that the money be transferred to the correct card (the business card). I was told that this could not be done and I would need to wait for them to refund the money to me. This could take 8 to 10 business days. It would be returned the same way that it was paid. I waited the days and called back.
Call 2- I reported that I had not received the money. The representative told me that it could take from 10- 22 business days. While waiting for the days to pass. I researched on the internet and found out there policy was that if the request is submitted in writing that it takes 8-10 business days.
BBB- Made a formal complaint with the Better Business Bureau.
Chat conversation- I took this approach so that it would be in writing. Still did not receive the money.
Call 3- Representative informed me that the check would be received within 2 business days and that the money had been sent. No money was received and the account balance still showed a $2,400 credit.
Call 4- Today 6/23/26- Regular representative answered and it seemed like the same nonsense and I asked to be escalated to a supervisor. Brenda, the best customer service representative, which admittedly had to handle me with kid glove. Because at this point, I am beyond FURIOUSSSSSS!!! I find out that a representative canceled my request for my refund (which I absolutely did not do) and that the money could have been transferred to the other credit card from the beginning. Brenda expedited my request by email and explained that I may want to follow-up on 6/26/26 to verify the process has been completed.
This has been one of the most terrible customer service failures that I have ever experienced as a customer ANYWHERE. I have been, what I thought was a great customer, paying my bills on time and communicating any issues that I experience with the institution. I am at a loss of words for how devalued and taken advantage of as a customer. Is the interest earned on holding my money hostage for and entire month really worth this? All money charged is processed instantaneously, but a customer has to wait 30 days to receive an overpayment back? This is abuse and an imbalance of the haves and the have nots (or haves less). Honest, hardworking people deserve more respect than this. To image that US Bank would hold my money for a month while I have another credit card with them with an outstanding balance that needs paying. This seems quite intentional and at the least is an EPIC FAILURE BY US BANK!!!

Online app never works i called in to ask simple questions how come when i apply for a credit card it say says the issue is on there side it has been that way for a year and i talk to the lady on the phone she pretty much told me i was wrong and she talk over me when ever i tried say anything im definitely switching banks back to a credit union the only reason why i was them is because i was with safe credit union and i guess they bought them out so all my info was switched them do not bank here yhey treat you like crap especially over the phone

Worst bank ever I see I been calling the customer service like 10 days nobody responding

My experience with them. Today is I deposited a $1000 payment, and they made me wait 3 days, and now they're making me wait 8 more days. And after I was talking to them about it, they were being incredibly disrespectful, and then they hung up on me when they refused to give me an answer. And they would not let me talk to a supervisor. I find this whole situation to be incredibly frustrating

Horrible everything. take 10 days to process some payments and then pretend it's late.

Twice someone has used my pin to get funds from my account the first time the bank calls it a provisional credit they give you back the funds then they take it away. Today I was left with a negative balance, leaving me with no money until my social security comes on the third of the month. My ac is broken and it is 104 here in NV. I am 71 years old with a fractured spine. I have been with us bank for 18 years now, and this awful how they have treated me.

Sleazy bank. Will offer 0% and take it away.

I FKN HATE THIS BANK! I WILL BE CLOSING MY ACCOUNT NEXT MONTH! ALL 3! I WILL NOT HAVE MY SETTLEMENT GO TO THIS BANK! THE ABSOLUTE WORST BANK EVER!

Horrible customer service from their advisory side of the business. They want all your money and charge you unnecessary monthly fees just to hold your funds. When you point this out to them, they get frustrated and end the relationship leaving you in a vulnerable spot after you have moved all assets over to them.

Just goes to show, they dont care about the humans and their life savings - all they care about is making money. Customer Relationships be dammed! Horrible blood sucking leeches. Worst Worst finanacial institution in my 30 years of dealing with financial firms.

I opened an account with US Bank a couple of months ago as soon as I open the account that's where the problem started customer service is very rude unprofessional and not willing to help and also too they tell you that people will call you back which is the total lie because you never get a call back whenever you have a dispute they lie about that too they put it in wrong and then it takes months for them to do anything very worst bank that I have ever dealt with would not recommend to anyone

Largest friction point of my week.

I've missed approvals waiting hours, or sometimes days, for security codes that never arrive, spent too much time on customer service calls, and dealt with apps that simply don't work.

(Continuing to request a code to approve an ACH as I write this off and on for 5 hours, waiting for the app to work!)

The platform is fragmented across three separate systems: online banking (where you can't make payments), SinglePoint (payments and partial account management, but not card management), and a separate app just for approvals.

Nothing syncs well between them. The user experience feels outdated, workflows are unnecessarily complicated, and basic tasks require jumping between multiple platforms.

I run both a manufacturing company and an e-commerce company and work across dozens of software systems every week. U.S. Bank's platform is by far the least intuitive and most frustrating system I use regularly.

There is a lot of room for improvement!

After 9 months with them, I finally switched banks this month to gain hours back in my life.

After losing my card, I am told I cannot transfer my money to another account or go to a US Bank branch office with my ID and get my money. There is no other option except to wait 7 business days for a new card. No card, no money. This is the worst banking experience I have ever had.

Lousy, actually ZERO support. A useless bot that can't get anything right, no real way to talk to somebody about a missing card. Cant get debit cards out in a timely fashion, cant get one replaced at a branch. Even tiny, little local banks can issuesccards at the branch. But not USB! Now I'm stranded, no card, no help getting one. People. US Bank has a short future with poor service like that.

DO NOT OPEN A BUSINESS ACCOUNT AT THIS BANK. I had been trying for more than a month now. They have all my legal documents and the form that they needed me to fill out. But, even after repeatedly sending the BO certification form the compliance department called me and said that I need to include the word COMPANY in my legal name when the articles of formation doesn't have the word COMPANY there. It's a nightmare....

I'm a long time customer. Was always great. Was totally down most of yesterday. I still have credits and debits that are now three days old that have STILL not cleared. It's Tuesday. I have transactions from last week not showing up. Not acceptable. Can't do business like this.

If I could give 0, I would. They locked my son's card after he traveled to a foreign country. He had NOTIFIED them via the App that he was traveling there. He had no phone service, so I called them and had him speak to them via WhatsApp, as that was his only way to communicate.
After 2 hours on the phone with 4 different people, they said there was nothing they could do. So, he remains stranded at this time. I would definitely not bank with these people!