U.S. Bank Bewertungen 

Found out today that @elavon and U.S. Bank are the same. Bunch of crooks! look up Elavon on trustpilot to see what theyre doing to people.

In late 2025, I applied for a balance transfer credit card from US Bank. The purpose of this balance transfer was to pay off a credit card balance at Citibank. I was told by US Bank that it would take up to 12 business days for Citibank to receive the funds. The timing of the balance transfer was critical to me because I was attempting to avoid large interest charges from CitiBank. For that reason, I allowed extra time to be certain the funds transferred on time to avoid the unnecessary interest charges from Citibank.

I watched my Citibank account closely to confirm that the funds had been transferred and near the end of the 12 business days, the funds had not transfer. I then became concerned and called US Bank. I was told by US Bank that the balance transfer information was sent by US mail, and it was likely lost. I was then instructed to resubmit the balance transfer, which would resend the information to Citibank. I resubmitted the balance transfer, but I was not overly concerned with meeting the due date at Citibank because I had built in plenty of time to meet the Citibank due date.

Once again, I looked at my Citibank account, and still no transfer had occurred. After the 12-business-day period ended, I called US Bank, and I was told that the balance transfer was sent to the wrong address. I told US Bank customer service agent that the address was not provided by me and that I simply had to choose which bank I wanted the funds transferred to from a list of options on the US Bank website. At that point, the customer service agent told me that they had been having problems with some of the addresses on the website. I told the agent that this was a serious problem and that a bank error was now costing me significant interest. At that point, the agent told me that US Bank would refund me the interest because it was their error. The agent then told me that the issue would be escalated to a supervisor for resolution and that somebody would be getting back to me.

Several weeks passed, so I called US Bank and asked to speak with a supervisor. I was transferred to a supervisor and she confirmed that they had listened to the call and the promise was, in fact, made to refund all of the interest due to a bank error. She told me that a bank error number had been assigned, and that number was 260223103345. She also told me that she would be able to refund me only $50 because that is all her authority allowed, even though I had paid $157.97 in interest. The supervisor told me that this would be escalated to a higher level to refund the remaining $107.97. I then asked if I would have to call back to chase this down, and she said that "it was a bank error and US Bank has a legal obligation to pay the balance".

Several weeks passed, and I had to call again. This time, I was told that I had to provide evidence that I paid interest charges to Citibank, and the only way to do that is by fax. Since faxing is a very rare way to communicate in 2026, I had to go to Staples to pay to have the evidence faxed to US Bank.

Once again, I waited and never heard back from US Bank, so I called, and this time I was sent to a complaint resolution department to a woman named Natasha. Natasha told me that they didn't have any record of receiving the fax, and she asked me to mail the evidence to the bank. I mailed the evidence certified the same day.

Several weeks passed, and as you might imagine, I never heard back from US Bank. I called Natasha and told her that I hadn't heard back from the bank, and she told me that she was no longer handling the case and that I had to start over from the beginning with the customer service department.

After 6 months, and without exaggeration, over 40 calls to US Bank, it is clear to me that the bank's strategy is to wear its customers down with bureaucracy and inconvenience. They have left me with no other option than to escalate this issue to the regulatory agencies to seek resolution.

I want to warn others about my experience with U.S. Bank’s dispute process.

I disputed a charge for a hotel because the hotel was unable to provide us with a room when we arrived. Despite having a confirmed reservation and charging my card, the hotel had no rooms available to accommodate us. We never received the service we paid for.

I expected U.S. Bank to protect its customer in a situation like this. Instead, they sided with the merchant and allowed the charge to stand. A hotel’s “no refund” policy should not apply when the hotel is the one that fails to honor the reservation. You cannot charge someone for a room you never provide.

I am extremely disappointed that U.S. Bank failed to recognize this basic issue. If you’re relying on your bank to stand behind you when you pay for services you never receive, my experience suggests you may be left on your own. I expected better customer advocacy and a fair review of the facts.

Based on this experience, I have lost confidence in U.S. Bank’s dispute process and will think twice before trusting them to protect me as a cardholder.

Horrible. Not one good experience. I could never do anything online because for some reason something was always wrong with my account so I always had to call and wait 30+ mins. Always charged me fees when they said that I shouldn’t be charged any. Always had pending charges for weeks on end, that said calculated how much money I had in my account but I always I had less in my account when they all posted. When I went in to close my account. They said one of my accounts wasn’t even in my name? So I couldn’t close it, as I was on my way home they called me and said that it actually was and they could close it now. Actual idiots. So glad I changed to Wells Fargo!!!!! And they held my work money until Friday when everyone else got paid on Wednesday!!! Now with wells Fargo I get it on Wednesday now!!!!

Closed a savings account on 4/27/26. About 17 days later I was paid $1.57 intrest from the previous period. I was also charged $10.00 monthly maintenance fee on the same day for having a balance below the required amount. I was also charged an additional $10.00 on 6/12/26 for again not having the minimum required amount. On 7/13/26 the account was written off and sent to recovery. I went to my local branch to get this resolved and was told that there was nothing that could be done except to pay the outstanding balance of $18.43. I paid the outstanding balance under the threat that this would hit my credit report if I didn't. Is this a retaliatory action about me transferring accounts? Is this the normal way the US Bank does business? I am not surprised with your overall 1.2 google review score.

Accidently send a refund to my debit card. Now they have disable my card, withholding my funds. Keep uploading the same files that clearly show ALL the info they are looking for and need. Still saying they can not see something. Well going to see if a lawyer will help them see. Not suing for the refund going to be way more. Their fraud prevention department is now committing fraud. Stay away from this bank.

YouI don't care for the way that US Bank has deducted $12 a month each month for over a year.

I specifically asked at a US branch near me if I could just have like a dollar in each of my savings and checking and be able to keep both accounts open.

I was told "yes". I was told that would enable me to keep the accounts open. I was not told anything about a $12 monthly fee.

I have been in the green (maybe only $1.62, but at least I was in the green until US Bank comes along and takes $12 out and sends me back into the red!

I left a message for them and never not received a message back from US Bank regarding my question so I asked my AI assistant why they charge a $12 monthly fee.

I had no idea I had to have at least $1,200 in my account to avoid a monthly fee.

I waited too long to investigate the monthly charge.

In closing, I feel I did not get a lot of support in terms of having a bank where I could save money.

That I I was constantly penalized for not having enough money in my accounts.

I thought that's what banks offer: a safe place to save money.

I do not feel like it was their intention to help me save money.

Instead, I feel they criticized me by penalizing me with a monthly fee for what having to work so hard at hanging on to my $1.62?

What work are they doing to save my money that justifies their fee of $12 a month? ee that equals that amount $12 a month with an average balance of $5 a month.
Today, I'm going to stop for grants today and close my US bank account so I can open with another bank that actually wants to help me save and doesn't judge me along the way!

In a single month, I’ve had to call customer service more than eight times — more than I’ve called all my other card issuers combined in the past several years. My most recent call lasted over two and a half hours, during which I was transferred repeatedly and never got my issue resolved. On multiple occasions I’ve been left on hold for 40+ minutes and then disconnected.

The card itself is unreliable. It’s repeatedly declined at gas pumps, forcing me to pay inside. Legitimate, routine purchases have triggered fraud holds that required yet another phone call to remove.

The online interface is genuinely confusing. The split between central billing and the individual card makes it look like multiple accounts, the displayed balances don’t consistently match actual charges, and transactions can post to central billing while still showing as pending on the card. There’s also no clear way to confirm whether a payment has gone through or check its status.

The worst part: as a newer business, I received a small credit limit, so I pay the card off frequently to free up available credit. One of those payments sat unprocessed for nearly ten days — freezing my spending, slowing my business operations, and complicating my bookkeeping. U.S. Bank’s only “solution” to expedite it? Send a fax. In 2026, I had to drive to a shipping center to send a fax to a national bank.

I cannot recommend this card or this bank to any business owner. Whatever they’re saving on customer experience, their cardholders are paying for in lost time.

If I could give half a star, I would! Don’t live anywhere near a branch! Deposited a check through the mobile app, system rejects it, they tell me the only way to get my money is to go to a branch! They’re open Monday through Friday 9-5 and no weekends! I work 7a-7p! I have never seen anything like this and they were less than helpful in understanding the situation! If you don’t life by a branch, don’t deal with them!

USA is a scam bank. Stay away! I am truly horrified by this bank. I closed my accounts in May due to the complete lack of customer service at the Deerfield, Il branch. The turn over in staff is tremendous which is a direct result of a very bad manager who does not want to work or handle customers and passes this always to others. It is very noticeable. I personally have experienced this. Why she is there is beyond me. She with turn off the phones for weeks and months . She will shut down the drive through. When the phones are manually shut down, you will get a very bad call center out of the country that can’t help with anything. It is laughable. You don’t even understand them.. Why is US Bank out of the country? It is horrible for an American to deal with. You can hear them laughing in the background:, I closed my accounts in May but I made the mistake of leaving my credit card open. When I realized my mistake, I closed the credit card at the very beginning of June. I have never seen such lying. This bank must thinks they can fool the customers. I was told a reimbursement check would arrive in two weeks! Nothing. I called in July and this representative talks through people. I have no idea who she was talking to. It was so rude. You need to talk directly with a person or you will get many miscommunications and miss understandings.,This should never be allowed. Here again I was told I would get a refund check in two weeks. Both told me the amount. Nothing! Now, I called today. I Insisted on a supervisor. He told me that I did not make a payment so a late charge was assessed for July. I could not believe this. My account was closed in May. I could not make any purchases. He insists I did. They owe me money. This is how horrible this bank is. This is how they lie and manipulate. I don’t own them a penny. They owe me. This was told to me many times. This supervisor had no idea how to handle anything like this. He went along with all the lies in the notes. Anybody can write anything in your account. Nothing is processed correctly with this bank. I went from getting a check back twice to now having a late fee on a closed acct with interest. I owe them nothing! They think they can send me pitons and get away with this. I know what I was promised twice by reps. and it was not this! It is shameful that they scam the customers so badly to make themselves wealthy. This is the most discussing bank to deal with. The right does not know what the left is doing. They owe me what I have been told. and makes sense. This bank scams customers and they think you will not notice. I have everything in my statements and on line. You can’t correct anything with them. They will do everything and anything to fool you. Stay away. You will end up loosing money!!

My current US Bank credit card limit was decreased. I've had it like 5 years . I used it on and off. I started using it again after maybe 5 or 6 months. Than they dropped my limit 1500 dollars down to "why would I ever use this card again". I have 5 other cards totalling $27000 in available credit. DONT WASTE YOUR TIME AND RISK YOUR CREDIT

I wouldn't even leave a star but I have to put this out their. I applied for a credit card and was approved for a 1000.00 credit line.i started using it and got it up to 944.00 and I used an account that belongs to my son.that's how I pay credit cards.never have had a problem till I got this card. Beware if you pay your card in full and your name isn't on the account that is paying the payment they will close your account without notice. I was stuck at the airport for 3 hrs because the had canceled my card. I would not recommend this card to my worst enemy. Poor customer service

Five stars are not enough for Travis Canfield, Branch Manager at U.S. Bank at Raintree & 101. Every time we have the pleasure of working with Travis, he is efficient, knowledgeable, competent, and wonderfully friendly. He makes banking feel easy, personal, and genuinely pleasant.

Travis has a rare gift for combining professionalism with kindness. He listens carefully, explains things clearly, follows through beautifully, and always makes us feel valued and well cared for. It is such a joy to work with someone who is so capable, so gracious, and so consistently helpful.

U.S. Bank is very fortunate to have Travis leading this branch. He represents the very best in customer service, and we are always grateful for the excellent care he provides.

I tried to get money from the ATM but their version of "yesterday" is different from mine. I have to use their "10 o'clock" deadline to decide when I get to access my own money. Also their ATM stole my money and I now have to wait "30-40 days" for them to refund my own money to me.

Tried for 2 hours to open an account. Than didn't open an account. The bank employee was more worried about setting up lines of credit, offering Heloc loans and everything else but opening my account. Messed my other account I was transferring from. Nothing in the bank worked. Phones, computers, lights and employees. Nothing was working yesterday. 2 days. 4 interactions and still no account. Now my money is gone. No one knows where it is. And US bank just shrugs their shoulders.

The worst bank I have ever had. Held the retirement check that I paid extra to expedite, then charged me a $12.00 fee because my account then did not have the required amount in it. Had my check been cashed, that would not have happened. All they had to do was call the place and verify it. It literally was a phone call away, and the check was guaranteed by the federal government to be there.
They are a joke and treat customers poorly. You cannot talk to anyone who knows what is going on and uses English as their first language, which causes a barrier to explaining things. As soon as my check clears, I am closing my account. They are deplorable.

I have made my payments early for a little over a year now. I asked for an increase to a UNSECURED card. Their response was send them the funds to match the increase I want and they will add it to the SECURED card. WHAT!? You have got to be kidding me!!! I’m about to pay this card off and cancel it. I want to advance in credit not stay stuck on the same crap hole of “secured” card

TRASH bots don’t even report card transactions til AFTER payment check has cleared the bank where deposited. WORST card I’ve ever used. And SLOW as snail. Typically takes a week or more for any transactions to be reported when calling in.? Duh…. stone age worse than US mail. (All other cards used have been practically simultaneous - NOT this JUNKER!!)
Now serves as backup and will shred this POS card soon!!

Poor customer service. Required 8 phone calls over 3 months and 6hrs and still could not resolve a straightforward issue on their end with my checking account

This bank is honestly worse than most major banks. Their overnight banking system is terrible. They hold refunds for days. They have zero consistency on postings. They hold pending transactions sometimes for a week. Trash bank. Run and avoid them at all costs. I pray they end up like TCF.