Umbrella.co.uk Bewertungen 1.518

First time using umbrella and so far very easy and very pleasant . Mollie Burgess was friendly and ran through everything and answered every question I had so I knew exactly what was agreed.

I am a professionalist and my experience with Umbrella.co.uk has been a disaster.

Archaic IT Systems: Their portal has absurd password requirements (two capital letters, symbols, etc.) that are not user-friendly. When I raised this as a barrier to my onboarding, I was met with a dismissive 'safeguarding' excuse.

Lack of Proactivity: Despite having my agency's details, they failed to pick up the phone for several days to finalise my setup until I provided the number and forced them to do their job.

Dismissive Customer Service: Instead of resolving issues to ensure I get paid for my work, their 'Customer Services' team sent generic, unhelpful responses.

I have now terminated my registration and demanded a full GDPR erasure of my bank details and personal data . If you value your time and want a modern, professional service, look elsewhere.

UPDATE: Your response confirms exactly what I stated: a rigid, archaic system that prioritises "standardised" hurdles over professional efficiency. Security is essential, but modern systems manage it without obstructing the user.

More importantly, your reply completely ignores the point about your lack of proactivity and dismissive customer service. While you were debating password criteria, other providers managed to onboard me in minutes via email with far superior service. I have already moved to a provider that actually values my time. Please confirm once my data has been fully erased as requested.

Spoken to Cameron today who was very helpful, explained the process very clear and precise. Look forward to working with you guys again. Thankyou

Oliver actually sounded human and was very polite and professional.

Really helpful and clear with the information provided

Excellent experience

Had to quickly change my Umbrella company and Umbrella was highly rated on websites. Andy from Umbrella.co.uk helped me with the initial onboarding details, making the process nice and easy to follow. The essential documentation and costs were quickly made available, showing a really efficient process in the back office.

A really professional, yet friendly engagement from start to finish. Thanks Umbrella.co.uk & Andy.

I wanted to take a moment to express my sincere thanks to Nick, George, and Emily for their outstanding support last Friday, the 13th. Despite what I know was a very busy period, they remained professional, patient, and extremely supportive throughout.

They went above and beyond to help resolve my payment issue, and I’m pleased to say everything has now been sorted. Their efficiency, communication, and reassurance during what was a stressful situation for me made a real difference.

Please do pass on my appreciation to them. They have been fantastic, and I will certainly be recommending Umbrella.co.uk to friends and family based on this positive experience.

Thank you once again.

Kind regards,
Harpreet

Very easy to understand process, explained clearly by the customer service who was extremely knowledgeable and professional in his handling of my application. Would recommend.

As a new contractor, I found Umbrella.co.uk an excellent umbrella company. They explained everything clearly, are easy to deal with, efficient and responsive. I was paid on time every week and all the associated documentation was clear and accessible.

Really quick to set me up with an account and with all relevant links.
Staff are very friendly and efficient
the portal is quick and easy to use.

I registered with this Company today as a first-time Contractor and needed an Umbrella company to use. I had a first telephone call (with Liam) to talk me through how it all works and received a personalised statement of gross pay, all deductions and net take home pay.

I had a second call (with Hannah), at a convenient pre-arranged time, to walk me through the on-boarding process.

Both staff were deeply knowledgeable in the details and competently explained all aspects and answered questions. Both were very attentive and obviously keen to provide good service.

The on-boarding experience was very fast and slick, and largely completed over the telephone. I then received electronic confirmation and an invitation to review and electronically sign the contract. Once signed I received copies of the documents immediately.

I went from having no knowledge to being fully set up within two days, but this could have been done in under an hour if I had wanted. I chose to take longer to understand it all.

This is a great company and highly recommended.

Mollie burgess absolutely brilliant. Very professional and helpful. This gives me peace of mind that umbrella.co.uk are my emoyer whilst working away.

This is a totally new experience for me and have never needed the services of a company such as Umbrella.co.uk and had little if any knowledge about the process. Having spoken to Cameron i can confirm I am happy to be registered with them going forward.
Cameron was very personable and explained everything and gave a clear breakdown for me.

Andy was great, friendly, easygoing & informative. Simple easy sign up process hassle free!

I am new to working with Umbrella.co.uk and was a little daunted by how the process was going to work but after my call with Hannah i can confirm I am happy to be registered with them going forward.
Hannah explained everything and gave a clear breakdown for me and her tone and manner during the call was calm and friendly.

Simple and easy - it took no time and Andy was totally professional and full of knowledge.
Thank you

A fabulous company to work with. They take the time to explain everything thoroughly to you. They answer any questions professionally and I would highly recommend them