First time customer due to local vet no longer supplying the dog food I need. Items were ordered easily online and were delivered really quickly and well packaged. I've set up an 8 week timed deliver... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Our 12 year old dog has been diagnosed with colitis etc. Prior to being on Virbac Gastro he regularly had stomach and bowel problems. He's been on Virbac now for a few months and so far has not had an... Mehr ansehen
Unfortunately my cat was sick after eating the dry food. I spoke to a Virbac representative who were very helpful and stated that there had been no other reports regarding sickness. Virbac seem to be... Mehr ansehen
Unternehmen hat geantwortet
I ordered a Zenifel gel diffuser as one of my cats was getting quite stressed due to construction work next door, and was starting to growl and hiss at my other cats, when he normally interacts with t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Advancing the health of animals with those who care for them every day, so we can all live better together. This is our purpose. Established by vets, dedicated to animal health In 1968, Pierre-Richard Dick, a vet from Nice, drew upon his training at the Pasteur Institute, an internationally renowned centre for biomedical research, and founded Virbac. His desire was to provide vets, farmers and pet owners worldwide with a set of innovative solutions to fight and protect against animal diseases. More than 55 years later and we remain an independent business. Supported by a team of in-house vets, we're moving forward together to shape the future of animal health. As animal health experts we know that nutrition is a pillar of preventive medicine and an essential means of ensuring good pet health. So, our vet nutritionists formulated VETERINARY HPM® to be high in protein, low in carbohydrates and packed with nutritional benefits that promote the health and quality of life of our pets. Our range of dog and cat healthcare products provide owners with solutions for their pets' everyday needs. Whether it’s dental care, joint support, hygiene or calming solutions, we’ve got you and your furry companion covered. We don’t just talk a good talk, our products are award-winning too!
Kontaktinformationen
Vereinigtes Königreich
- webshop@virbac.co.uk
- uk.virbac.com
4,7
Hervorragend
382 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Always speedy delivery and a quality…
Always speedy delivery and a quality product. My elderly spaniel thrives on Virbac.
18. Dezember 2025
Antwort von Virbac UK Webshop
Thank you so much for sharing your experience Eleanor! We're delighted to hear that your dog loves our product and that you find our delivery reliable. Your satisfaction means a lot to us.
If there’s ever anything more we can do to support you and your furry friend, we’re always here to help🐾
Great service.
Easy to use website. Quick delivery and always packaged well. Thankyou
17. Dezember 2025
Antwort von Virbac UK Webshop
Hello Janet,
Thank you for your lovely feedback.
We're thrilled you found our website easy to use. We've put a lot of effort into making it as straightforward and user-friendly as possible, so your feedback truly means a lot to us. Thanks for letting us know.
Very professional
Second time coming for the 2 health certificates for our dogs, excellent service definitely be coming back.
27. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Virbac UK Webshop
Dear Gail,
Thank you for the five-star review! It sounds like you had a fantastic experience with your local veterinary practice getting those health certificates sorted.
Regular updates and reminders and great…
Regular updates and reminders and great flexibility if we need to delay the order.
16. Dezember 2025
Antwort von Virbac UK Webshop
Dear Richard,
Thank you for the wonderful feedback.
We delighted to learn you had a positive experience and our subscription service works well for you. Our goal is always to make things as simple and stress-free as possible, so your feedback means a lot.
Good product
Quick delivery with DPD, my only criticism is it would be useful to have larger bags. I have a German Shephard who has taken readily to the hypoallergenic diet .
15. Dezember 2025
Antwort von Virbac UK Webshop
Dear Gary,
Thank you for your feedback. We are so pleased to hear that your German Shepherd is enjoying the Hypoallergy diet and that DPD delivered your order quickly.
We appreciate your feedback regarding the bag sizes and will share your comments with our product team.
First order i did was cheaper than my…
First order i did was cheaper than my vets. This time, with postage and packing, it was more expensive. So I will go back to ordering via my vets again in future.
15. Dezember 2025
Antwort von Virbac UK Webshop
Dear Susan,
Thanks for sharing your thoughts.
We're glad you could benefit from our November shipping offer. We suggest keeping an eye on our website for future promotions. To help you save on future orders, we do have our Subscribe & Save option, which gives you a consistent 10% saving, making it a great way to save all year round.
Antwort von Virbac UK Webshop
Dear Ishbel,
We really appreciate the feedback! It’s great to know you had a smooth experience with us. Thank you for choosing Virbac.
Antwort von Virbac UK Webshop
Dear Stella,
Thank you for your feedback. We're pleased to hear your found our website easy to use and reliable. Providing a 'no-fuss' experience for our customers is a top priority for us.
We appreciate your support.
Expensive Dog Treats had no positive…
Expensive Dog Treats had no positive improvement on my dogs mobility
28. November 2025
Antwort von Virbac UK Webshop
Dear Richard,
Thank you for sharing your honest feedback, and we are truly sorry to hear that you haven't seen the improvement you were hoping for in your dog's mobility.
While our Movoflex supplements are formulated with high quality ingredients to support joint health, every dog responds differently. We would love to learn more about your experience - please feel free to contact us directly so we can offer further support.
Every time I have called i get through…
Every time I have called i get through to courteous people, always very helpful, one occasion staff member was unable to help and said they would get back to me as soon as they could, by the time I finished work, I had a voicemail to say it was sorted.
13. Dezember 2025
Antwort von Virbac UK Webshop
Dear Angela,
Thank you so much for the five star review! We are thrilled to hear that our customer service team has consistently provided you with the support you required. Thank you for being a valued Virbac customer.
The order delivered very promptly
The order delivered very promptly. My 10 month old puppy seems to really like the small dog and puppy kibble.
12. Dezember 2025
Antwort von Virbac UK Webshop
Dear Michael,
Thank you for your feedback.
We are so happy to hear your 10 month old puppy is enjoying VETERINARY HPM and that your order arrived promptly. Thank you for trusting Virbac for your puppy's nutrition during such an important stage of growth. Give your puppy a cuddle from us!🐾
Antwort von Virbac UK Webshop
Dear Lesley,
Thank you for your feedback.
We are sorry to hear you had a poor experience with our website. We are constantly working to improve our online experience and we take your feedback seriously. If there is anything we can assist you with directly, please feel free to contact our customer service team.
Delivered before I even remembered I…
Delivered before I even remembered I had ordered the food and my dog has responded really well to Virbac's kibble :)
12. Dezember 2025
Antwort von Virbac UK Webshop
Dear Kelly,
Thank you for your wonderful feedback.
We are thrilled to hear that your order arrived quickly and more importantly, that your dog is thriving on VETERINARY HPM! 🐾
Gave them plenty of time to cancel an…
Gave them plenty of time to cancel an order and sent it out anyway. *Edit to their response. They had 5 days to cancel the order so the fast shipping message is a complete lie.
12. Dezember 2025
Antwort von Virbac UK Webshop
Dear Joe,
Thank you for your feedback.
Our offices are closed from Friday 16:30pm until Monday at 08:30am. At Virbac we pride ourselves with speedy delivery, and all orders placed Friday evening and over the weekend are automatically processed for Monday delivery. Due to this fast turnaround, we were unable to cancel your order on this occasion.
Highly recommended
Highly recommended
Notifications on when delivery is due
Great service
9. September 2025
Antwort von Virbac UK Webshop
Dear Joan,
We really appreciate your feedback. We’re so glad you find our delivery notifications helpful - we know how important it is to know exactly when your order will arrive.
Thank you for choosing Virbac.
Good communication and quick response…
Good communication and quick response from an enquiry
Good prompt delivery service
11. Dezember 2025
Antwort von Virbac UK Webshop
Dear David,
Thank you for the five star review! We’re so happy we could help with your enquiry and get your order to you quickly. See you again soon! 🐱
Excellent service
No fuss order on subscription. Arrives on time. Excellent service. Thank you
11. Dezember 2025
Antwort von Virbac UK Webshop
Dear Margaret,
Thank you for your review. We're so glad our subscription service is making things easy and stress-free for you.
Great service
All dealings with this company have been very positive. Helpful assistants at the end of the phone too, if needs be.
Our Border Terrier, who has a sensitive digestive system, is doing well with the biscuits and wet food for dogs with digestive issues, so we are delighted.
10. Dezember 2025
Antwort von Virbac UK Webshop
Dear Alison,
Thank you so much for the lovely review. We are absolutely delighted to hear that your Border Terrier is feeling better and enjoying VETERINARY HPM. We pride ourselves on being available to help our customers over the phone, so we're glad you found our customer service team helpful. Give your Border Terrier a pat from us!🐾
Super fast transaction and delivery
Super fast transaction and delivery. Great with updates on status of order too.
9. Dezember 2025
Antwort von Virbac UK Webshop
Dear Carol,
Thank you so much for your feedback.
We're thrilled to hear you received your order so quickly and the updates were helpful.
Antwort von Virbac UK Webshop
Dear Margaret,
We are so glad to hear that your dogs are enjoying our VEGGIEDENT FR3SH Dental Chews! Thank you for sharing your feedback with us.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.