First time customer due to local vet no longer supplying the dog food I need. Items were ordered easily online and were delivered really quickly and well packaged. I've set up an 8 week timed deliver... Mehr ansehen
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Das sagen Bewerter
Our 12 year old dog has been diagnosed with colitis etc. Prior to being on Virbac Gastro he regularly had stomach and bowel problems. He's been on Virbac now for a few months and so far has not had an... Mehr ansehen
Unfortunately my cat was sick after eating the dry food. I spoke to a Virbac representative who were very helpful and stated that there had been no other reports regarding sickness. Virbac seem to be... Mehr ansehen
Unternehmen hat geantwortet
I ordered a Zenifel gel diffuser as one of my cats was getting quite stressed due to construction work next door, and was starting to growl and hiss at my other cats, when he normally interacts with t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Advancing the health of animals with those who care for them every day, so we can all live better together. This is our purpose. Established by vets, dedicated to animal health In 1968, Pierre-Richard Dick, a vet from Nice, drew upon his training at the Pasteur Institute, an internationally renowned centre for biomedical research, and founded Virbac. His desire was to provide vets, farmers and pet owners worldwide with a set of innovative solutions to fight and protect against animal diseases. More than 55 years later and we remain an independent business. Supported by a team of in-house vets, we're moving forward together to shape the future of animal health. As animal health experts we know that nutrition is a pillar of preventive medicine and an essential means of ensuring good pet health. So, our vet nutritionists formulated VETERINARY HPM® to be high in protein, low in carbohydrates and packed with nutritional benefits that promote the health and quality of life of our pets. Our range of dog and cat healthcare products provide owners with solutions for their pets' everyday needs. Whether it’s dental care, joint support, hygiene or calming solutions, we’ve got you and your furry companion covered. We don’t just talk a good talk, our products are award-winning too!
Kontaktinformationen
Vereinigtes Königreich
- webshop@virbac.co.uk
- uk.virbac.com
4,7
Hervorragend
382 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Always get my order on time
Always get my order on time, I can change my scheduled dates anytime which is great
8. Dezember 2025
Antwort von Virbac UK Webshop
That's great to hear! We are happy to hear that you are pleased with the subscription options! Thank you for leaving feedback for us.
Antwort von Virbac UK Webshop
Thank you for taking to time to provide feedback. We are pleased that you found our website easy to order from and that delivery was quick!
Good food but prohibitively expensive
The food is something that my dog can eat after a major intestinal operation. My only reservation is the cost of this food. It is now costing us more to feed our dog than feed ourselves. We all want the best for our pets but sometimes manufacturers need to think about the relationship between profit for large companies and the welfare of animals.
8. Dezember 2025
Antwort von Virbac UK Webshop
Dear Michael,
Thank you for your honest feedback, and we are so glad to hear your dog is recovering well after such a major operation.
We understand that the cost of a specialised diet like VETERINARY HPM can be a significant investment. We use premium ingredients to ensure the highest nutritional standards across our range, but we hear your concerns. Your feedback is very important to us, and we are sharing your comments with our product team.
We wish your dog a speedy recovery!🐾
Easy to order and delivery next day!
8. Dezember 2025
Antwort von Virbac UK Webshop
That's great to hear! We're really glad your parcel arrived safely and that you're happy with its arrival. Thanks so much for letting us know!
10/10 Great Tasty Food that's good for them
Fantastic biscuits and genuinely good for them. Virbac has been incredibly helpful. We originally ordered through our vet but now buy directly. Our kittens absolutely love these, and as they got a little older (now 7 months) they really enjoy the junior biscuits too.
We also tried the wet food when they were very young and experiencing slight diarrhea—it helped enormously, and they loved it as well. It may seem expensive, but it’s absolutely worth it for the quality and goodness compared with other brands.
10/10
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Virbac UK Webshop
We truly appreciate you taking the time to share your positive experience. It means a lot to our team to hear that our efforts made a difference. We are so pleased that your kittens enjoy different products within our range!
My happy Deerhound
For the past few months i have been giving myScottish deerhound your product and both he and I are very happy with food. Logan is 6 and had a big bladder operation when he was three.
Happily a very successful operation. We wanted him to keep a healthy weight as that time he was neutered .
Wonderful results all round. He also loved the tub of Movoflex soft chews that was included when his monthly bag of much loved food arrived. This no longer comes with my order.
Could a tub be included in this order once again? Thanks for your brilliant service...and great dog food.
4. Dezember 2025
Antwort von Virbac UK Webshop
We're thrilled to hear that Logan loves VETERINARY HPM and that he is maintaining a healthy weight and doing so well.
The tub of Movoflex you received previously was part of a special, limited time promotion that has unfortunately now expired. While we can no longer automatically include the promotional item, we are pleased that Logan loved the chew. If you would like to continue giving Logan Movoflex, you can easily purchase it separately on our website. Thank you so much for sharing your wonderful feedback.
I ordered the food online and took…
I ordered the food online and took about a week to arrive. I needed this food quickly and my sister said her gets delivered next day.
4. Dezember 2025
Antwort von Virbac UK Webshop
Thank you for your feedback. I am sorry to hear that your order did not arrive within the timeframe you expected. We offer 1-2 working days delivery for orders placed before 15:00. We apologise that we did not made this clear! We appreciate all feedback as it helps us to ensure that we provide an excellent service to our customers.
A quick and efficient ordering service…
A quick and efficient ordering service over the phone. The product received two days later. Thank you.
3. Dezember 2025
Antwort von Virbac UK Webshop
Thank you for your kind words! We're delighted our customer service team was able to provide you with the assistance you needed and make your experience a smooth one. It means a lot to us.
This shampoo works really well
The shampoo has really helped calm down 2 itchy dogs. They had dry flaky skin which was developing into sores due to scratching. Awarded only 4 stars because 1 bottle only did 3 washes. This makes it very expensive. Bigger sized bottles with better pricing could up the rating score and make me order more.
10. Dezember 2025
Antwort von Virbac UK Webshop
Thank you for your review. We're delighted that you've seen great results using Pyoderm.
To ensure you get the most out of each bottle and ensure you're using the correct dosage, please feel free to contact us for further advice.
Antwort von Virbac UK Webshop
It's always fantastic to get feedback like this. We strive to ensure every customer has a great interaction, and we're thrilled that was the case for you. Thank you for letting us know!
Always comes on time with up to date…
Always comes on time with up to date communication
1. Dezember 2025
Antwort von Virbac UK Webshop
We're delighted to hear you had a positive experience. We truly appreciate you taking the time to provide your feedback.
Antwort von Virbac UK Webshop
Glad to hear it! Our goal is always to make things as straightforward as possible for our visitors. Thanks for using Virbac.
Expensive
It would be good if they provided a scoop so you know exactly what amount to give your dog
My bulldog has lots of skin issues so this hypoallergenic food was recommended by my vet. I nearly fell through the floor when I seen the price. Not sure if the food is working or the steroids. I won’t be able to tell until she’s finished the course
27. November 2025
Antwort von Virbac UK Webshop
Thank you for your feedback.
We understand that precise feeding amounts are important. We do have measuring cups specifically designed for our clinical diets. These are available to purchase directly on our website.
We are confident you will see positive results with using VETERINARY HPM once your dog has completed the course of steroids🐾
Excellent service from virbac everyone…
Excellent service from virbac everyone we order food biscuits thanks
28. November 2025
Antwort von Virbac UK Webshop
It's always fantastic to get feedback like this. We strive to ensure every customer has a great interaction, and we're thrilled that was the case for you. Thank you for letting us know!
Antwort von Virbac UK Webshop
Thank you for your excellent feedback.
We are delighted to hear that your order arrived quickly. We strive to provide speedy and accurate service, and we appreciate you letting us know we hit the mark!
"I am so pleased with this subscription…
"I am so pleased with this subscription service. It's a huge relief to have the joint chews arrive exactly on schedule without me having to manually reorder them every month.
I previously used another company that offered a similar service, and they consistently ran out of stock, leading to missed deliveries and frustration. This company clearly has its inventory management figured out. Highly recommended for peace of mind!"
24. November 2025
Antwort von Virbac UK Webshop
Thank you for sharing your feedback. We are pleased to hear that our new Subscribe & Save service is meeting your expectations. We’ve worked hard to make it as straightforward and stress-free as possible, and your feedback confirms we are on the right track. We truly appreciate you taking the time to let us know!
Parcel delivered promptly and service…
Parcel delivered promptly and service very good
26. November 2025
Antwort von Virbac UK Webshop
Thank you for your review! We are delighted that we successfully delivered your parcel promptly and that you were very satisfied with the service you received.
Easy o use and change order when needed
26. November 2025
Antwort von Virbac UK Webshop
Fantastic! It's great to know you found our website simple to use. We appreciate you taking the time to give us that feedback!
Antwort von Virbac UK Webshop
We are delighted to hear that you found our website easy to use and you were able to find everything you required. Thank you for your feedback.
Just pleased
25. November 2025
Antwort von Virbac UK Webshop
We are delighted to hear it! Knowing you are pleased is the best feedback we can receive. We appreciate you taking the time to let us know.
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