Open Infra UK Bewertungen 256

Antwort von Open Infra UK

Aktualisiert am 2. Sept. 2025

Dear Mr. Alireza Riyahi,

Thank you very much for your kind feedback! We are delighted to hear that you are happy with the support and our team.
We are always here if you need any assistance in the future.

Best regards,
Faraz
Customer Service

Antwort von Open Infra UK

21. Aug. 2025

Hi Caroline,

Thank you so much for your kind words!

I’m really glad to hear that the process went smoothly and that you felt supported along the way. It was a pleasure assisting you, and I truly appreciate your recommendation.

Wishing you the best experience with your new service, and don’t hesitate to reach out if you need anything in the future.

Best regards,
William
Customer Service

Antwort von Open Infra UK

15. Aug. 2025

Dear Customer,

Thank you so much for your kind words! I'm glad I could help you get your internet sorted, and no worries – these things happen! 😊

If you ever need any assistance in the future, feel free to reach out. Always happy to help!

Best regards,
William
Open Infra

Antwort von Open Infra UK

11. Aug. 2025

Hi Len,

Thank you so much for your kind words! It was a pleasure helping you get your router set up, and I’m glad we could sort everything out smoothly. I really appreciate you taking the time to leave a review – it means a lot.

Best regards,
William – Customer Support

Antwort von Open Infra UK

Aktualisiert am 4. Aug. 2025

Dear Customer,

Thank you for your feedback, though we're genuinely sorry to hear that your experience hasn’t met expectations.

We’d like to clarify that we are a fibre infrastructure provider, and our responsibility is to deliver a working fibre connection to the property — which we have done. The issues mentioned appear to be related to in-home Wi-Fi coverage, which depends on your equipment and home environment and is outside our direct control.

We previously recommended a free Wi-Fi router that allows us to better monitor and troubleshoot your connection remotely. We also offered to escalate the matter further if needed, but we never received confirmation that the router was ordered or installed.

We remain ready and willing to help — but we do need your cooperation to move forward and resolve the situation.

Please feel free to contact us if you’d like further support. We’d prefer to work together toward a solution.

Kind regards,
Faraz
Customer Service
OpenInfra

Antwort von Open Infra UK

4. Aug. 2025

Dear customer,

Thank you so much for your kind words! I'm really happy to hear that we were able to finally sort out the WiFi hub issue and also get the TV connection working smoothly. It was a pleasure helping you out, and I truly appreciate your recommendation.

If you ever need anything else, just reach out — I’m here to help.

Warm regards,
Shawn
Customer Support

Antwort von Open Infra UK

4. Aug. 2025

Hi Duncan,

Thank you so much for the kind words! I’m really glad I could help and that you found the suggestions useful. Don’t hesitate to reach out if you ever have more questions — I’m always happy to assist.

Take care and all the best,
Shawn
Customer Support

Antwort von Open Infra UK

31. Juli 2025

Hi Sarah,

It was truly a pleasure assisting you today! I understand that technology can sometimes be overwhelming, and I’m glad I could support you patiently throughout the activation of your broadband. Your kind words really made my day—thank you for taking the time to share them.

If you ever need any further help, please feel free to reach out anytime. I’m always here to help!

Take care,
Shawn
Customer Service

Antwort von Open Infra UK

31. Juli 2025

Hi Kyri,

Thank you so much for your kind words! I’m really glad I could help and that you felt reassured during our call. I know tech can be tricky sometimes, especially with different products, so it was a pleasure to guide you through the steps and get everything working smoothly.

If you ever need any more help in the future, just reach out—I’m here to assist!

All the best,
Shawn
Customer Service

Antwort von Open Infra UK

29. Juli 2025

Hi Graham,

Thank you so much for taking the time to write such a kind and detailed review — it really means a lot! I’m so glad we could get everything sorted and that you’re now up and running with those fantastic speeds.

It was a pleasure helping you through the setup, and I completely understand how tricky things can feel when dealing with tech — but you handled it all really well. Bruno will be happy to hear your feedback too; he always aims to make things as clear and smooth as possible.

If anything ever comes up or if you just have questions down the line, don’t hesitate to reach out. Myself or one of the team will always be here to help.

All the best,
Shawn
Customer Service

Antwort von Open Infra UK

16. Juli 2025

Hi Ciprian,

Thank you so much for your kind words! I’m really glad to hear you’re happy with both our customer service and your internet connection. If you ever need any help in the future, don’t hesitate to reach out – we’re always here for you.

Best regards,
William
Customer Support

Antwort von Open Infra UK

Aktualisiert am 16. Juli 2025

Hi Susan,

Thank you so much for your kind review – it really means a lot. I'm glad I could help whenever you reached out, and it's great to hear you're happy with your WiFi now that you’ve got the new box.

If you ever need anything else, just give us a call – we’re always here to help!

Best regards,
Shawn, Customer Support

Antwort von Open Infra UK

10. Juli 2025

Dear Graham,

Thank you for taking the time to share your experience. I’m really sorry to hear how frustrating this process has been for you — especially after such a long wait and multiple visits that didn’t lead to a completed connection.

I completely understand your disappointment. The delays you’ve described and the inconsistent communication you’ve received are not in line with the level of service we aim to provide. You signed up in good faith, and it’s clear that we haven’t met the expectations we set — for that, I sincerely apologise.

I’ve flagged your case internally to ensure it gets the proper attention, and I will personally follow up with our network deployment team to see if I can get a clear update on the timeline for your area. While I can’t make immediate promises, I want to make sure your concerns are heard and acted on.

Thank you again for your honest feedback — even when it’s difficult to hear, it’s essential for us to improve.

Best regards,
William
Customer Support Team
Open Infra

Antwort von Open Infra UK

16. Juni 2025

Dear Filipe,

Thank you very much for your thoughtful and positive feedback regarding your first month with Open Infra UK.

I am delighted to hear that I was able to assist you effectively with the activation and technical queries, and that your service has been performing excellently with speeds exceeding expectations. It is great to know that the latency and overall connection quality have met your standards.

We appreciate your use of your own infrastructure and are glad to hear the provider’s router also delivered solid performance during your testing. Your satisfaction, especially as a technically knowledgeable customer, is very important to us.

Please do not hesitate to reach out if you need any further assistance or have additional questions in the future. We are always here to support you.

Kind regards,
Shawn
Customer Service

Antwort von Open Infra UK

16. Juni 2025

Dear Mr. Satsangi,

Thank you very much for your kind and generous feedback.

I am delighted to hear that I was able to assist you efficiently with the extenders and that your system is now working perfectly. Your words of appreciation mean a great deal to me and serve as a wonderful motivation.

Should you require any further assistance in the future, please do not hesitate to contact me or our customer service team. We are always here to help.

Wishing you all the best.

Kind regards,
William
Customer Service

Antwort von Open Infra UK

4. Juni 2025

Dear Faiz,

Thank you very much for your positive feedback. We are pleased to hear that you found our staff helpful and that your experience with us was a good one. Providing excellent customer service is very important to us, and your kind words are greatly appreciated.

Should you require any further assistance, please do not hesitate to contact us.

Best regards,
William
Customer Support

Antwort von Open Infra UK

4. Juni 2025

Dear Jason,

Thank you so much for your kind feedback! I’m glad to hear that everything is now up and running smoothly and that we were able to resolve the issues during setup.

We always strive to provide a reliable and seamless service, and it means a lot to us that you feel that way.

Please don’t hesitate to reach out if you need any assistance in the future!

Best regards,
Shawn
Customer Support

Antwort von Open Infra UK

28. Mai 2025

Dear Edina,

Thank you so much for your kind words and for taking the time to share your experience. We’re truly delighted to hear that your transition to Openinfra was smooth and satisfactory.

It was a pleasure assisting you alongside William. We always strive to provide knowledgeable, patient, and helpful support, and it's rewarding to know that we met your expectations.

Should you need any further assistance in the future, please don’t hesitate to reach out.

Warm regards,
Shawn
Customer Service

Antwort von Open Infra UK

23. Mai 2025

Dear Sam,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience and appreciate the opportunity to respond to your concerns with care and transparency.
After a thorough review of your case—including system data, installation records, and our communication history—we’d like to clarify a few key points:

Service Activation and Usage: Our records indicate that broadband activity has been consistently associated with your property. A connection box was also installed on the exterior wall, confirming that the service was successfully activated and available for use.

Communication and Cancellation Attempts: We received a cancellation request via a support ticket that was over two months old. However, we found no record of a confirmed cancellation being issued or completed. As we did not receive a follow-up from you, we were unable to proceed with the cancellation at that time.

Evidence of Use and Equipment: We subsequently reached out with technical evidence indicating that the service was used, specifically through the router provided and delivered to your address. While we didn’t receive a response, our system logs also showed that the router was later unplugged and replaced with third-party equipment, though the broadband line remained active.

Staff Conduct: We have carefully reviewed the interactions, including those with our representative, and are confident he maintained a professional and respectful tone throughout. We understand that your experience may have felt otherwise, and we sincerely regret any frustration caused.

Billing Clarification: Although no charges have been processed via your bank, invoices have been generated based on verified service activity as detected by our systems.

We respect your decision to move forward with another provider and fully support your right to choose the service that best suits your needs. At the same time, we must clarify that the service was active and in use, which has guided our actions and communication.

Should you wish to discuss the matter further or resolve any outstanding issues, we remain available and ready to assist.


Sincerely,
Faraz
Customer Service

Antwort von Open Infra UK

9. Mai 2025

Dear Mr. McNamara,

Thank you very much for your kind words and for taking the time to share your feedback.

We are delighted to hear that you were pleased with the speed of our service and truly appreciate your 10/10 rating. Delivering prompt and efficient service is one of our top priorities, and it’s wonderful to know that we met your expectations.

Should you need any further assistance, please do not hesitate to reach out. We look forward to serving you again in the future.

Warm regards,
William
Customer Service