I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
J’ai commandé un lot de deux polos, mais j’en ai reçu qu’un. Depuis deux mois, j’essaie de leur expliquer (évidemment, entre chaque échange il se passe du temps) mais apparemment, il n’y a pas de solu... Mehr ansehen
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... Mehr ansehen
Unternehmen hat geantwortet
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... Mehr ansehen
Unternehmen hat geantwortet
Das haben sich andere Leute angesehen
Pretty good quality for the price
29. Januar 2023
Antwort von DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Antwort von DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Ordered a jumper which arrived quickly
Ordered a jumper which arrived quickly
Unfortunately it was too small for me
No problem, returned the jumper and reordered next size up. This again arrived quickly and was perfect
The refund process was easy and the refund arrived very soon. Another good purchase and great service 👍
19. Januar 2023
Antwort von DeFacto UK
Greetings.
We are so grateful for your kind words. Thanks for sharing your review with us.
Best regards.
-DeFacto Customer Experience Center
Some of the clothes sizes run out and…
Some of the clothes sizes run out and need to wait for a months.
Bit disappointed for this 😕
27. Januar 2023
Antwort von DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We are sorry to inform you that we are unable to foresee if there'll be any stock updates however we offer a notification service to let you know if there was a stock change for the related product. We hope this helps.
Best regards.
-DeFacto Customer Experience Center
Item never arrived.
12. Januar 2023
Antwort von DeFacto UK
Greetings.
We would like to apologize for the inconvenience that you have experienced. We've issued your refund in order to compensate this situation and please be assured that we'll be doing our best to provide a much more better experience for you in the future. We sincerely thank you for your understanding in advance.
Best regards.
-DeFacto Customer Experience Center
Impressed with DeFacto
I ordered a pair of trousers in the sale and even though they weren't for me, I have been really impressed with the way my order, payment, return and refund were processed.
Thank you - maybe next time?
12. Januar 2023
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
-DeFacto Customer Experience Center
Very bad experience with Defacto.too…
Very bad experience with Defacto.too much bad service!
26. Januar 2023
Antwort von DeFacto UK
Greetings.
Our apologies once more for this unpleasant experience. We've issued your refund in order to compensate this situation and please be assured that we'll be doing our best to provide a much more better experience for you in the future. We sincerely thank you for your understanding in advance.
Best regards.
-DeFacto Customer Experience Center
Amazing
Good quality jumpers and came on time. Very impressed by the costumer service. 10/10
7. Januar 2023
Antwort von DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
worst experience with a fashion brand…
worst experience with a fashion brand ever! won't purchase again
have been denied any solution when I received two faulty items.. wow
25. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von DeFacto UK
Hello,
We apologize for this and want to thank you for leaving a review. Please send us a photograph of damaged item(s) at "support@defacto.com", we've already contacted you there. You can rest assured that we will be compensating for the inconvenience caused. We hope that you will be more satisfied with the services next time.
Kind Regards
DeFacto Customer Experience Center
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Good quality clothes. A little bit of improvement
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - makes it a bit easier to find the closest size, especially when buying online. Not sure if it's me but I feel like the length of the jumpers from shoulders to the wrist area is a bit small
23. Dezember 2022
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us. We will take an action through your opininons and we hope to receive a five star rating from you next time.
With best regards and wishes.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Hello,
We are sorry to hear that you have yet to receive your parcel, please email "support@defacto.com" as soon as possible, so we can assist you with your delivery.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased and our service. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
I like my jumpers
14. Januar 2023
Antwort von DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Cente
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Excellent service
20. Januar 2023
Antwort von DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Good experience,fast dispatch and very…
Good experience,fast dispatch and very nice jumper
29. Dezember 2022
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Greetings.
We are so grateful for your kind words. Thanks for sharing your review with us.
Best regards.
-DeFacto Customer Experience Center
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.