I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
J’ai commandé un lot de deux polos, mais j’en ai reçu qu’un. Depuis deux mois, j’essaie de leur expliquer (évidemment, entre chaque échange il se passe du temps) mais apparemment, il n’y a pas de solu... Mehr ansehen
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... Mehr ansehen
Unternehmen hat geantwortet
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... Mehr ansehen
Unternehmen hat geantwortet
Das haben sich andere Leute angesehen
I ordered items waited for 11 days and…
I ordered items waited for 11 days and got an email to say that they are refunding my money with no explanation
11. Januar 2023
Antwort von DeFacto UK
Greetings,
We would like to apologize for the problem you experienced. We started your refund process as soon as we were informed of the situation. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
Waste of money, quality is horror
Clothing quality is horror I could wear a bin bag and it would be higher quality. Never again, waste of money
20. Januar 2023
Antwort von DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
Soon as you wash the roll necks they…
Soon as you wash the roll necks they are bitty and look old and ive got a hole in a sleeve, only worn a few times. Trousers great, shirts aswell, but the jumpers look tatty very quickly
5. Februar 2023
Antwort von DeFacto UK
Hello,
We are sorry to hear that you are unsatisfied with the quality of the items. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq). We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. Our aim is to provide you an excellent service so we hope next time we can serve you better.
Kind Regards
DeFacto Customer Experience Center
Loved this jacket 😊
25. Januar 2023
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Cente
Excellent clothes
Excellent clothes, lovely quality and style. Really pleased I found DeFacto! Great discounts and quick delivery too.
29. Januar 2023
Antwort von DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Perfect summer dress
Perfect summer dress, but belt lets it down. I have taken it off and replaced it.
1. Februar 2023
Antwort von DeFacto UK
Greetings.
Thank you for taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Great service always
Great and very helpful
Quick dispatch and response
Very happy with product received
3. Januar 2023
Antwort von DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Good quality
27. Januar 2023
Antwort von DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. We hope to receive a 5 star rating next time.
Thank you very much.
DeFacto Customer Experience Center
Nearly 3 weeks I was waiting for…
Nearly 3 weeks I was waiting for receive my order, but I didn’t, without any update from the supplier and finally didn’t sent my order and refund them.
23. Januar 2023
Antwort von DeFacto UK
Hi,
We would like to apologize for the inconvenience that you have experienced. We have just started an investigation on your parcel. You will be informed via e-mail as soon as possible. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
worst experience ever
worst experience ever! the delivery took more than 20 days! then I cancelled the parcel.
4. Januar 2023
Antwort von DeFacto UK
Greetings,
We would like to apologize for the problem you experienced. We started your refund process as soon as we were informed of the situation. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
Superb Quality and quick delivery
12. Januar 2023
Antwort von DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. We hope to receive a 5 star rating next time.
Thank you very much.
Good service provided.
29. Januar 2023
Antwort von DeFacto UK
Hello,
We are happy that you are satisfied with our service. We hope to receive a 5 star rating next time.
Thank you very much.
Antwort von DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Great service
6. Januar 2023
Antwort von DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Overall I was happy with my purchases
Overall I was happy with my purchases, however was let down by one of purchase arrived late than expected time, came separately from the rest of the order.
10. Januar 2023
Antwort von DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. Please be assured that we'll do our best to provide much more better experience in the future. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Excellent in all areas
22. Januar 2023
Antwort von DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.