I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
J’ai commandé un lot de deux polos, mais j’en ai reçu qu’un. Depuis deux mois, j’essaie de leur expliquer (évidemment, entre chaque échange il se passe du temps) mais apparemment, il n’y a pas de solu... Mehr ansehen
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... Mehr ansehen
Unternehmen hat geantwortet
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... Mehr ansehen
Unternehmen hat geantwortet
Das haben sich andere Leute angesehen
I been waiting for my parcel more than…
I been waiting for my parcel more than a month still can’t receive it and I can’t even get refund or correspondence.very unhappy with my purchase
17. Januar 2023
Antwort von DeFacto UK
Greetings,
We would like to apologize for the problem you experienced. We started your refund process as soon as we were informed of the situation. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
The jacket shown on the website and the…
The jacket shown on the website and the jacket delivered was of different colour and extremely poor quality. Their customer services is appalling. Initially, they sent me a wrong link for return and only provided the right return label after i confronted them for their mistake. It has been more than 17 days since i returned the item but no refund yet and customer services keep insisting that the return item is in transit still. Really are you kidding me. I would not be doing any business with them going forward unless they improve their poor customer services.
27. Januar 2023
Antwort von DeFacto UK
Hello,
We would like extend our apologies for the inconvenience. Returns may take some time to be processed after reaching our warehouse. However, we have started your refund process as we did not want to make you wait any longer. You should receive a refund notification very soon. We hope this helps. We want to make our returns, simple convenient and fast for our customers and we will keep working on improving. Thank you for taking the time to share your feedback with us.
Best regards
DeFacto Customer Experience Center"
very good service related to…
very good service related to compensation for damaged goods (I was given a discount for the full cost of damaged clothes). thank you!
20. Januar 2023
Antwort von DeFacto UK
Hello,
We are so glad to see your beautiful feedback regarding our service and support team. Thank you very much.
DeFacto Customer Experience Center
Good products of good quality and…
Good products of good quality and nicely priced. Excellent, quick delivery times
26. Januar 2023
Antwort von DeFacto UK
"Hello,
We are super happy that you are satisfied with the items you purchased. We hope to receive a 5 star rating next time.
Thank you very much.
DeFacto Customer Experience Center"
Antwort von DeFacto UK
Hello,
We are super happy that you are satisfied with the items you have purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Very good service
24. Januar 2023
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Excellent trustworthy and speedy service
24. Januar 2023
Antwort von DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Very happy with my top love it and fast…
Very happy with my top love it and fast delivery
19. Januar 2023
Antwort von DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Great product great price
The item ordered was exactly as described and arrived in great condition. Arrived earlier than stated which is always a bonus
24. Januar 2023
Antwort von DeFacto UK
Hello,
We are so glad to see your beautiful feedback regarding our service and products. Thank you very much.
DeFacto Customer Experience Center
Lovely clothes
24. Januar 2023
Antwort von DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Very bad quality
23. Januar 2023
Antwort von DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
the goods arrived and looked nice
the goods arrived and looked nice, however upon washing the wool has gone very limp and stretched
18. Januar 2023
Antwort von DeFacto UK
Hello,
We are sorry to hear that you are unsatisfied with the quality of the items and our service. We have contacted you via e-mail. Our aim is provide you an excellent service so we hope next time we can serve you better.
Kind Regards
DeFacto Customer Experience Center
Worse the jacket twice and the…
Worse the jacket twice and the threading started to fall apart. Big tare in the jacket! sent defacto a picture and they wasn’t willing to help. Useless wouldn’t buy from here ever again.
21. Januar 2023
Antwort von DeFacto UK
Greetings.
Our sincere apologies for the inconvenience caused. Unfortunately it is not possible for us to provide a return/refund option for the damaged products which originates from usage. We've shared a voucher code with you in order to compensate this situation as much as possible but we are sorry to inform you that this is all we can do at the moment. Thanks for your understanding once again.
Best regards.
-DeFacto Customer Experience Center
Beautiful clothes fast delivery prices…
Beautiful clothes fast delivery prices amazing
20. Januar 2023
Antwort von DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
-DeFacto Customer Experience Center
good fitting quality product
19. Januar 2023
Antwort von DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. We hope to receive a 5 star rating next time.
Thank you very much.
DeFacto Customer Experience Center
You product ( turtle neck pullover or…
You product ( turtle neck pullover or jumper ) is of the poorest quality
The neck become fluffy after first wear
I am sure I will throw it away after 3 times wearing
14. Januar 2023
Antwort von DeFacto UK
Greetings.
We are sorry to hear that your shopping experience with us didn't go through as expected. Please send us an e-mail at "support@defacto.com" including few photos of the product so we can do our best to resolve this situation. We'll be looking forward to hear from you.
Best regards.
-DeFacto Customer Experience Center
Antwort von DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
Hello
Hello, I bought about 18 jumpers from your shop. When I opened the package to examine them, I saw that two of the jumpers were split and I was very upset.
20. Januar 2023
Antwort von DeFacto UK
Hello,
We apologize for this and want to thank you for leaving a review. Please send us a photograph of splitted item(s) at "support@defacto.com". You can rest assured that we will be compensating for the inconvenience caused. We hope that you will be more satisfied with the services next time.
Kind Regards
DeFacto Customer Experience Center
Ordered 3 items and only 1 arrived
Ordered 3 items and only 1 arrived, despite chasing twice and being told the shipment was on its way. Eventually reimbursed me.
7. Februar 2023
Antwort von DeFacto UK
Hi,
We would like to apologize for the inconvenience that you have experienced. We had started an investigation on your parcel. As soon as we were informed of the situation, we have processed your refund immediately. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Hello there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.