I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
J’ai commandé un lot de deux polos, mais j’en ai reçu qu’un. Depuis deux mois, j’essaie de leur expliquer (évidemment, entre chaque échange il se passe du temps) mais apparemment, il n’y a pas de solu... Mehr ansehen
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... Mehr ansehen
Unternehmen hat geantwortet
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... Mehr ansehen
Unternehmen hat geantwortet
Das haben sich andere Leute angesehen
Great quality and on time delivery.
22. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased and our service. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Thanks Defacto..
Thanks Defacto..
The quality of item is perfect, just keep on eyes about size, some of items is not true size, like a XL, but the items it's lovely..
14. März 2023
Antwort von DeFacto UK
Hello,
We are thrilled to know that you are satisfied with the items you purchased.
DeFacto Customer Experience Center
Everything is excellent
19. Februar 2023
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
I bought 3 times stuff from Defacto
I bought 3 times stuff from Defacto. They were fast, and quality.
14. Februar 2023
Antwort von DeFacto UK
Greetings.
We are so grateful for your kind words. Thanks for sharing your review with us.
Best regards.
-DeFacto Customer Experience Center
Fast delivery and excellent value.
8. Februar 2023
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Clothing isn’t true true to size
10. Februar 2023
Antwort von DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at ""support@defacto.com"" if there is anything else we can do for you.
With best regards and wishes.
-DeFacto Customer Experience Center
Snelle respons via whatsapp
Snelle respons via whatsapp. Ze konden snel mijn pakket traceren. Ik vind het een handig bestelproces.
5. September 2022
Bewertung ohne vorherige Einladung
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Great value
The sweater arrived quickly and was as I expected. Good fit and excellent value for money.
26. Februar 2023
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
-DeFacto Customer Experience Center
I was unsure of the quality and…
I was unsure of the quality and services. However, I'm impressed by only ordered more products but recommended the site to friends.
24. Februar 2023
Antwort von DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Too much hassle
Too much hassle. My return didn't go very well. To receive my money back I had to have a long email discussion with Customer Service as I sent two shirts back in one parcel, but they noticed only one. Not worth the energy I spent exchanging emails and hearing how unhappy they were that my experience hadn't been great.
13. Februar 2023
Antwort von DeFacto UK
Hello,
We are very sorry that you were not satisfied with your experience. We strive to improve. Your feedback is very valuable to us. Thank you very much
-DeFacto Customer Experience Center
Trendy & affordable
Like the variety of infant/kids clothing👍🏼
The delivery was surprisingly very fast..
17. Februar 2023
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
-DeFacto Customer Experience Center
Depends on the items- some I find are…
Depends on the items- some I find are good quality and some I find are of more poorer quality. Its always better to order and try and then decide. Good thing return is easy and free
1. Februar 2023
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
-DeFacto Customer Experience Center
Pain free customer service
The ordering was easy and arrived quickly. When my item had an issue I got on to customer service and was told this was going to be investigated but was not given a time frame. I didn't want the item to go out of stock so I placed another order. The product investigators came back to me within a couple of hours and asked me to return the item that was faulty and offered a discount voucher for next order. Since I had placed another already they kindly refunded the voucher value off that order. Pain free customer service, thanks!
21. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Antwort von DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Sizing is baaaad
20. Februar 2023
Antwort von DeFacto UK
"Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq). We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center"
Money still not refunded for the returns made 2 months ago
Returns, customer care contact and service in general is poor!
Shipment arrived in episodes, the products are okay quality but after you've made a purchase and not entirely satisfied with it, the returns process is so painfully long!!
I have been waiting for my refund since 2 months now.
Shopping with Defacto is definitely not worth taking the risk of losing money and wasting time chasing after the returns
9. Dezember 2022
Antwort von DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. Please let us know your order details at "support@defacto.com" or "+44 20 4524 3909" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
They are always on time with a good…
They are always on time with a good quality assurance
19. Februar 2023
Antwort von DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.