Tulle & Chantilly Bewertungen 

Beautiful dresses. Only needed minor alterations. Had to remove cap sleeves because they weren't made long enough to sit nicely on shoulders. They still looked amazing! Thank you Sophie and team.

Do not buy from here! I saw a few of the bad reviews and decided to anyways - big mistake. While the dresses turned out ok, and seemed to be of quality material, most of them did not fit. I ordered a maternity size dress for my sister, who will be 7 months along at my wedding, and they added NO extra material to it. They were also supposed to build in an extra inch around the waist that could be let out, but most of the dresses didn't have this. They are super inflexible about any issues I had, and was somehow supposed to let them know within 2 days of receiving the dresses if something didn't fit (even though I had bridesmaids who live 4 hours away from me).

I have had amazing service from Tulle and Chantilly so far! I have had prompt email responses from Sophie, and she even caught that I had ordered 2 dresses by accident and offered me a refund. I hadn't even noticed as my credit card is prepaid.
I have not received my dress yet, as I knew my body would change due to baby so they allowed me to get back to them at a later date and even made adjustments to my size for the coming months of belly growth.
I decided that I would post a review now as some of these reviews were the exact opposite of my own experience.

I have faith that I will receive my dress in time for my sister's wedding.

Thank you T&C, and Sophie.

Do not order from here.
I had ordered from Tulle & Chantilly in early January of 2018. I never received my order (weeks later than they promised) and when I contacted them they kept telling me to talk to DHL their shipping service. I spent another few weeks on the phone with them only for them to refer me back to T&C for a refund. It took another 3 weeks to receive my refund.

They operate in China (only email back at 6am) and their emails are short, vague, and unhelpful. Just last month their rating on this website was a 2.5, and suddenly it's flooded with positive reviews. All saying the same thing "I was so happy! My girls loved the dresses! SOPHIE (their "customer service rep" was SO HELPFUL"

It's not that I doubt this company ships things out, but it feels to me like the poor quality Chinese dress manufacturers that are flooding the market now. They do not send the same quality dresses they advertise. Stay away.

Their customer service is terrible.
-it took a month to receive the product
-when I got the product, it was the wrong items
-I've been emailing Sophie, their contact person, for the past 13 days with minimal response (I've emailed them 5 times over multiple days with only 2 responses)
-Sophie's response to me getting the wrong product was that she would ask their QC department to look into it--I got no response for 7 days so had to follow up
-Sophie finally responded to my follow up with the DHL tracking number to the package that had ALREADY been delivered to me, as if she couldn't be bothered to read our previous emails.

If you can't tell, I'm severely disappointed with their customer service.

I ordered a bridesmaid's dress in a custom size (for which I paid extra). I was very clear and accurate in my measurements and even e-mailed back and forth a few times to confirm they understood them. It took three months before the dress arrived.

The dress looks good at first sight. The bodice fits well, but it turns out they messed up the length: the dress is several inches too long. I have e-mailed 'Sophie' repeatedly about this but was told that I measured wrong! I showed them by linking back to their own size-chart and measurements information that the measurements I provided were accurate, and that the dress was not made to my length measurement.

I requested a partial refund because they did not make the dress to the measurements I provided. Initially they did not understand/acknowledge that they made an error with regards to the dress length, but after sending photos with a measuring tape and a schematic photo showing where they misused a measurement, eventually they agreed to give me a partial refund, which they transferred to my account. This refund will go towards getting the dress altered at a local tailor.

I don't know if three months is normal for a bridesmaid's dress to arrive, but it was well in time for the event--please order well in advance (my order was placed over four months in advance). The dress looks good but when you look inside/in more detail, some things are a bit unfinished (some seams are just stitched, not finished using an overlocker). Communication after I notified them of their error was tough. Their messages were polite but they didn't understand or acknowledge the mistake initially, so it took several e-mails back and forth to get to an agreement on a partial refund. I am pleased they did provide me with a partial refund, but I would have preferred the dress was made according to all my measurements. The experience was thus not what I was hoping for. I haven't heard about any other issues with the other bridesmaids (of this event), so hopefully this was just my bad luck :(.

I have never reviewed a company online before, but I felt strongly enough about Tulle & Chantilly to do so. This is a SKETCHY company that is posing as an American company but they are located in China and have POOR customer service. The are unresponsive to emails and when they do respond it's in broken English and they use fake names (i.e. Sophie is not a real person and she is the one "messaging" you). We ordered bridesmaids skirts in January for an April 28th wedding and we have recently been told they will arrive April 15th. We are having to come up with backup bridesmaids options and this whole thing is a mess. Do not waste your time ordering from this site, do your research if a site seems too good to be true.

So we ordered 4 dresses for my bridesmaid in November. I put my event date as March 10. This gave them 5 months. I assumed we’d get our dresses in February, but NO. The dresses arrived March 7!!! 3 days before I needed them. My girls needed alterations. I emailed the store 30 times before getting a decent response. On top of that, we ordered robes. All matching, all pink. They sent one navy one. What was I supposed to do with a navy robe that didn’t match anyone or the wedding colors. This store/site made my wedding planning more stressful then it should have been. The dresses came in good and nice and I like them.

I purchased “v neck long chiffon bridesmaid dress” for my bridesmaids and every dress looks amazing. All my bridesmaids have tried and they fit perfectly (a little longer but easy to fix). I am so pleased with the quality of the dresses and the color was so beautiful. Sophie was very helpful and patient throughout the communication. She helped me to choose the right color and I decided on “dusty rose”. I was a little worried at first, but the color was more beautiful than expected. The only issue was the dresses took more time to arrive, but everything else was perfect!

Very great customer service. Was very helpful in answering any questions, dresses looked exactly as shown on website , beautiful color ( Mint Blue). I would order from them again :-)

The dresses are amazing! Great quality and beautiful color. We ordered the dresses in custom sizing, but the dresses arrived ahead of schedule and fit my girls perfectly like a glove. All my bridesmaids extremely happy with their dresses. Will difinitely use this site again!

If zero stars could be given, I'd do that. My fiancée ordered outfits for her bridesmaids for our wedding from Tulle and Chantilly and the experience has been awful. The website advertised 4-5 weeks for delivery, and it has now been 8 weeks and we have nothing. My fiancée has emailed them many times, and Sophie the customer service rep is very wishy-washy about delivery, not ever giving us a set date for delivery, even hinting the clothes weren't even done (8 weeks after ordering......). Apparently from other reviews on this site, this is a consistent problem. They're not worth the time of day, let alone your business.

I ordered a custom dress and gave them extensive and generous measurements in the areas I know I always have trouble with on dresses. The dress showed up clearly with none of these measurements taken into account and is several inches from fitting in a number of areas, even though I’ve lost weight since I gave them the oversized measurements. Now I’m going to have to spend extra to get it altered and hope the seamstress can get it at least to a wearable point before the wedding. Since the company is in China I don’t have enough time to send it back for a new one, not that it seems like they would take it anyway. If you’re looking to order a dress, I would highly recommend using a company that will actually let you try on the dress style first and care whether or not they make a dress that fits.

I received the dress today & it’s beautiful & fits perfectly! Thank you Tulle & Chantilly!!! The dusty blue color is exactly what my sister (the bride) and I want.
After place the order, they send me an email with details listed and Sophie suggested making custom size (no extra fee).
I followed their measurement and give Sophie my sizes & then confirmed the order information. The order was placed on Jan. 4th and received today. Thank you!!!

I wanted to say thank you so much to everyone at Tulle & Chantilly for sending me the most beautiful bridesmaid's dress!! My sister in law loves the dress and the colour (it is for her wedding), and the dress fits absolutely perfectly. The dress is a little long, so I will need to have it shortened a bit.
Thank you so much for the amazing customer service and incredible shopping experience. If I ever need a bridesmaid's dress again I will definitely use one from you!!
I would suggest girls to follow their measurements carefully since it's a little bit difference with other sizes. Then you'll get the perfect dresses.

My bridesmaid contacted costumer service with her sizes saying that she wanted to order the size right above hers so that she knew it wouldn’t arrive too small and she was assured that the size would fit fine. When it came too small and the top was sewn incorrectly she contacted them hoping to replace the product with the larger size. They told her that it would be easier to take it and have it altered and they would cover the costs. After taking it in and having it altered for $80 they only offered her a $40 refund (and that was after their first refund offer at a lower number) they don’t care about rectifying issues with a costumers order and it’s really sad. They would rather spend weeks emailing back and forth with you than just giving a refund or letting you exchange a product.

ordered dresses. Didnt hear from them in a month. Dresses never came. Then they tell us they never recieved payment.
Then they go on vacation for a month ( chinese) and wont make the dresses until they come back.
DONT DO IT.. order from a reputable place!!!

Returns are not possible

It was a nightmare working with this company. The custom dress I ordered for my bridesmaid was terrible and she couldn't even fit her arms in it. it took me 40 emails, a post on instagram, and two terrible reviews to finally get the company to care. they weren't going to refund me even though the dress was unwearable for ANY of my bridesmaids because of how poorly it was made. Finally after filing a dispute with my credit card company and leaving reviews, they are refunding me as i deserve. Now i can actually get a dress that will fit and look as expected from a different company.