Tuggs Bewertungen 

I have a very fussy dog and she loves every flavour.

My Frenchie absolutely loves Tuggs, she is the fussiest dog 🐶 on the planet 🌍 and I have tried every single dog 🐶 food out there, she eats them for about a week then nothing she won’t touch them, I eventually stumbled upon Tuggs on Instagram, and thank goodness for them, she sits at my feet everyday and cries until I put it down, it has been about 4 months now and still the same everyday 🙏, thank you Tuggs we LOVE ❤️ YOU!

We absolutely love everything about Tuggs. From their website all the way through to the quality of the food, 5 stars. Their customer service is phenomenal, their website is so easy, delivery is flawless. Now about the food. Our dog is a picky eater and she’s head over heels for their chicken and turkey formulas. We started with this as a topper and are now transitioning to this being her main food. We love the brand and would absolutely recommend them.

Tuggs dog food is love by my Teddy. Customer service is responsive and friendly. UK based company that really seems to care

My human is absolutely over the moon that she found a dog foodI will actually eat! Im a very fussy Frenchie and thanks to you guys I know have a proper healthy diet and have lost weight due to it which is amazing as I was a little overweight! Ty TUGGS we love you! X

Good quality food, super quick shipping - variety of meals!

Amazing ingredients!! My doggies love it !!

Uncontactable, arrogant and expensive charlatans.
My dog didn't like the food which is a risk you take even when gradually introducing the food.
I tried to cancel the plan via the website on my phone but there was nowhere to click to cancel so I emailed to cancel.
Next thing I know is Tuggs have taken £70 from my bank account and a delivery arrives.
There is no phone number on the website and the ones on Google search are numbers that do not exist so you cannot discuss anything with them.
They have refused to refund my money.

Following on from the reply to my review:
You cannot cancel your subscription via a smartphone as Tuggs site developer has missed off the cancel subscription buttons.
I had to go on a friends windows PC to find the said button.
Tuggs will not acknowledge this fault in their software.
You cannot cancel via email as they cant be bothered to amend your account from their end so unless you know this "trick" they play to sucker you in you're stuck with an expensive subscription you might not want.

We have two puppies that have been fed Tuggs since weaning and they can’t seem to get enough. They both seem very happy on the plan that Tuggs suggested and it’s quite good value for money

Fabulous company who really care about our pet. We have tried a few different companies but have never been happier. Our dog loves her food and we love how easy the process is made by the lovely people at Tuggs!

Caring company, good food and follow up. Very supportive

The worst dog food service!!

Tuggs has taken £241.68 from my bank account for dog food that was never received!!
£224.69 of this was charged to my account after my dog had passed away!

I signed up for a trial in December 2025. However, I didn’t receive any email confirmation or dispatch details and when I attempted to sign into Tuggs with the Apple keychain saved details, I was told that there was no account with them details. So due to this, I thought that the account was not successfully made.

I had to say a forever goodbye to my fur baby in January 2026. However, in February tuggs charged almost £110 to my account. Again when I tried to login, it would not allow me to do so, so I emailed Tuggs on the 1st of March and again on the 8th of March letting them know that my dog had passed away and asking for assistance, requesting cancellation and refund as I had not received anything and the website was saying there was no account with the details that I had entered when signing up! However Tuggs ignored both of these emails sent

On the 12th of March, Tuggs took a further £117 from my account despite me explicitly requesting that the account was cancelled and requesting a refund prior as no items had been delivered to me!

I emailed again on the 15th of March and eventually this time I spoke to an advisor Jen who is exceptionally rude, who claimed that they have not received my prior emails despite it showing me that they had been read!

Tuggs then sent a “delivery photo” which showed the box wide open and left on the street! I contacted DPD regarding this and DPD agreed that leaving the items on the street was not a safe place and requested that tuggs open a dispute regarding this delivery so I could be refunded. Tuggs have refused to refund me or to investigate with DPD and have now decided that they are not responding to any of my emails!!

Tuggs have tried to say that the email address entered said .con instead of .com which would mean that tuggs had accepted an email which was incorrect? However, given that my Apple keychain details saved at the time of opening the account have the correct details and login I have reason to suspect that Tuggs had changed these details themselves in order to take my money! On top of this I had emailed them twice to let them know I had not received my order and requesting that the account was cancelled but they proceeded to charge me again after these emails were sent.

This is the worst company I’ve ever had to deal with I would strongly discourage anybody using this dog food service!

As somebody who’s neuro divergent (aut), I feel like I have been taken advantage of by this company!
I will be requesting a chargeback from my bank account as I have all the proof that I had contacted tuggs and their refusal to help!

We approached Tuggs as our golden retriever puppy is such a fussy eater. We struggle to find the right food or treats for her. Janine who was helping us find the right fit for Daisy is amazing. She is so helpful and lovely to speak to.

We recommend their calm sticks, especially for teething puppies as well as the whole treats range. Amazing company and fantastic branding.

Tuggs has been great! My dog looks forward to her food again and her stomach is sooo much happier than when she was just on dry. Great value too!

I ordered the first lot of food as a tester for my dogs.
Having French bulldogs are challenging with food.
Anyway 3 months on and they are just thriving in this food.
It is so fresh a wholesome with no rubbish added.
Definitely worth trying with the money off first order

Wow what can I say ..
well just off phone call to Jen at customer service and she was and is amazing . What a lovely lady .. I had issue ordering my Daphnes food as was getting muddled with how much to order etc as mixing tuggs with some dry kibble too .
Jen talked it all through with me and explained how to change order online etc .
Daphne loves Tuggs and with her being a fluffy Frenchie she is fussy ..
Her coat is so shiny .. Her poo is solid lol and she is never sick !!!
Take it from me I’ve tried so many other foods but Tuggs is the BEST ..
Thank you Jen for everything and looking forward to trying her chew and gut tablets too xxxxxx
💕

I have two very happy tail waggy dogs. The love Tuggs. And its delivered to my door win win

Following on from my previous review I wanted to update to say that Tuggs very kindly reimbursed for the spoiled food. I appreciate that and so have adjusted my rating to 3 because they listened and rectified the problem with a refund and apology.

Absolutely disgusting food my dogs really didnt like it at all i tried just adding bits at a time but they would eat their dry food and leave the tuggs when they would have some their poo looked disgusting like it was full of black little dots im guessing that the insect protein absolutely never again will i feed this to my dogs its disgusting will stick with another brand i know they love bb