Oh, how awesome this TrueHost Nigeria service is! Try it and see yourself when it comes to chat. I love Zola's service so much when it comes to WhatsApp chat. He is different from assistant on... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Firstly their software to create a site is extremely difficult to use pretty close to coding, nothing like say Power Point. Secondly don't ever subscribe to them, because they will continue billing yo... Mehr ansehen
Unternehmen hat geantwortet
Gitonga walked me through a smooth resolving of my ticket that involved my client's files that were reflecting a 404 Error Not Found Message. Within 1 hour he helped me resolve it! Thank you for ha... Mehr ansehen
Unternehmen hat geantwortet
I dropped a rate and review before now, thinking something positive will come out of it, howbeit nothing ever happened, even after Trueshost replied 6 days ago and still gave their false promises of r... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We are the best and cheapest Company in domain registration (.com.ng, .com, .ng, .org, .net etc) with vibrant secured web Hosting, VPS, SSL Certificates, SIte builders and dedicated servers in Nigeria and the whole of West Africa. We are available 24/7 on various channels like WhatsApp, Live Chat and Call. Our Customers come first.
Kontaktinformationen
3rd Flr, Alpha & Omega, Queen Elizabeth II Rd, Ibadan, Nigeria, 3rd Flr, Alpha & Omega, Queen Elizabeth II Rd, Ibadan, Nigeria, Lagos, Nigeria
- +234 (0)201 888 9266
- info@truehost.cloud
- truehost.com.ng
3,6
Akzeptabel
161 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Exceptional Support from Truehost
I struggled with my domain transfer for like a month. My domain got stuck and my former provider was not helping at all. I reached to truehost and they helped me to know how to engage with my former provider. Within 1 day my domain transfer was completed. He also helped to restore my DNS since the domain had expired.
18. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von truehost.com.ng
Hello cloudb online,
Thank you for your kind words! We're delighted to hear that we could assist you in successfully transferring your domain and restoring your DNS. We understand how frustrating domain transfer issues can be, especially when faced with uncooperative providers, and we're always happy to step in and help.
Your satisfaction is our priority, and we truly appreciate you taking the time to share your experience.
Antwort von truehost.com.ng
Hello Rufus Aven,
We appreciate your feedback and understand your frustration. However, we want to clarify that this was not an intentional issue but rather a stock limitation at the time of your order.
We do our best to keep our inventory updated, but in rare cases, availability may change quickly. As soon as we identified the issue, our billing team promptly resolved it by issuing a refund to your PayPal account.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. If you have any further concerns, please feel free to reach out—we’re always here to assist.
Need to organize a better interface and build their support around Customer's enquiries
Firstly their software to create a site is extremely difficult to use pretty close to coding, nothing like say Power Point. Secondly don't ever subscribe to them, because they will continue billing you, even if you cancel. Just today I tried to log in and could not they billed me again, now they send me an email asking if I want to sign up. I wish I could help them I can't because their systems do not store histories of contact with support or accounts.
18. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von truehost.com.ng
Hello Stanley Wilson,
Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention.
We understand the importance of an intuitive website builder, and we’re continuously working on improving our platform to make it more user-friendly. Regarding billing, we take such issues seriously and would like to investigate your case further to ensure that cancellations are processed smoothly. Additionally, we recognize the importance of keeping track of customer interactions and will look into enhancing our systems for better record-keeping.
Please allow us to reach out to you so we can resolve this matter for you as quickly as possible. Your feedback helps us improve, and we truly value the opportunity to make things right.
Worst Hosting I've seen yet... To restrictive in their services
If it were possible, I wouldn’t even give this platform a star... They don't deserve any star. The one star I’m giving them is simply because I can’t do less. I would not recommend this hosting provider to anyone. The services are restrictive, customer support is poor, and the overall experience is extremely frustrating. They are completely out of touch with customer needs and the competitive market.
Additionally, their pricing is misleading. While the initial prices may seem cheap, you’ll quickly realize there are many hidden restrictions once you make the purchase. What they advertise doesn’t reflect the actual limitations you'll face, and the cheap prices are more about enticing you into a restrictive service than offering value.
There are far better options available that provide greater value, transparency, and support. I deeply regret choosing this platform and will not be returning. Save yourself the trouble and look elsewhere.
13. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von truehost.com.ng
Thank you for taking the time to share your feedback. We appreciate all reviews, as they help us improve our services. However, we want to clarify that your experience does not accurately reflect our platform's offerings.
We strive to provide transparent pricing and a clear breakdown of our service features before purchase. While we understand that our platform may not meet everyone's specific needs, we continuously work to balance security, performance, and flexibility. Our customer support team is also dedicated to assisting users, and we regret that your experience did not meet expectations.
If you encountered specific issues, we’d love the opportunity to address them directly. Please feel free to reach out so we can better understand your concerns and work toward a resolution.
You can reach out via our manager's contact support-management@truehost.cloud
Good work gives you more confidence and…
Good work gives you more confidence and gain you trust from people and your followers.
29. Dezember 2024
Antwort von truehost.com.ng
Hello Felix,
Thank you so much for your rating.
We are glad we could serve you with confidence.
You are always welcome.
Trueshost is the worst Hosting Company in Nigeria
I can categorically say that truehost is the worst hosting company I have seen.
They are only fast in replying and making promises that your issues are being looked into but nothing is being done.
For more than 3 months now, all my sites hosted on truehost are showing 503 or 500 error yet, they could not resolve it. I had to move to another hosting after all.
28. August 2024
Bewertung ohne vorherige Einladung
Antwort von truehost.com.ng
Hello Victor Ogbonnia,
We sincerely regret the frustration and inconvenience you've experienced. We understand how critical uptime is for your websites, and we’re truly sorry that we were unable to meet your expectations. Your feedback is invaluable, and we take it seriously as we continue to improve our services. While we regret losing you as a customer, we appreciate the time you spent with us and hope to serve you better in the future.
Very poor and totally slow customer…
Very poor and totally slow customer services. Price quotations change randomly. They seem to not take time to read tickets, as such you have to repeat requests you've already clearly made.
That said, good pricing overall and quick migration work.
21. Dezember 2024
Antwort von truehost.com.ng
Hello Abdulrahman,
We sincerely appreciate your honest feedback. We're sorry to hear about the challenges you faced with our customer service and ticket handling. Your concerns are important to us, and we will work on improving our response time and communication.
On a positive note, we're glad you found our pricing competitive and our migration process efficient.
Thank you for your support, and we’ll strive to enhance your experience moving forward.
Antwort von truehost.com.ng
Hello,
We're truly sorry to hear about your experience. Providing excellent service and support is our priority, and we regret that we didn’t meet your expectations. We have already contacted you and the issue was resolved.
Your feedback is valuable to us.
These guys are the worst you can find
These guys are the worst you can find
I've been trying to resolve an issue since July and their Customer support has just been gaslighting me and passing me around. They're just totally dull.
The only reason i used them was cause it was cheap but now it's total garbage. Shame on those fools
30. November 2024
Bewertung ohne vorherige Einladung
Antwort von truehost.com.ng
Hello Michael,
We appreciate your reaching out to use regarding your issue. Please accept our sincere apologies for the handling of this matter. We have reached out to you via ticket/email to address the concerns you have and find a solution to the challenges.
Please provide a response as soon as you are able so we can move forward and have your service working as expected.
Best regards
Truehost Cloud
POOR SERVICE
If you want to be discouraged with your business, most especially when it has to do with hosting, these guys are the worst hosting ever. very frustrating hosting with top-notch POOR customer support.
28. August 2024
Bewertung ohne vorherige Einladung
Antwort von truehost.com.ng
Hello Chris,
We're sorry for not meeting your expectations on customer support. We appreciate the feedback offered and we will use this continually to improve our service levels.
We look forward to working with you in resolving any challenges you may encounter. Please reach out to us via Livechat or Ticket and we will assist with the challenge experienced.
Best regards
Truehost Cloud
my website is saying suspended and my…
my website is saying suspended and my cpanel is showing invalid
wen i messaged them they told me it was because of abuse but the website has only been up for 1 week
when i asked what the abuse what they didnt reply me
13. August 2024
Bewertung ohne vorherige Einladung
Antwort von truehost.com.ng
Hello Raymond,
Thank you for your report. We wish to investigate this issue. Please share your domain name and registrant email via inbox so we check and update you.
Best regards,
Truehost Team
Truehost is probably lying about their Datacenter locations
truehost.co.ke advertises Kenya & Europe DC.
truehost.com.ng advertises Nigeria & Europe DC.
truehost.co.za advertises South Africa DC.
truehost.co.in advertises Web Hosting in India.
But,
truehost.com /support/knowledge-base/truehosts-servers-location/
says their DC are in Europe, France, Germany, London, & Poland.
6. August 2024
Bewertung ohne vorherige Einladung
Antwort von truehost.com.ng
Hello Neel,
Thank you for raising your concern.
Truehost Cloud is a global domain registration and cloud hosting services provider. We have data center locations in different parts of the world. Some data centers are specific to a specific market.
We have server presence in all those areas except Nigeria, where we withdrew due to reliability issues. We have updated the article you referenced and added more locations that we are in currently so that the list is comprehensive.
Please use this link for test IPs in the various countries:
https://truehost.com/support/knowledge-base/truehost-vps-test-ip-addresses/
Please share with us the specific challenges you are facing so we assist you or advise you accordingly.
Best regards,
Truehost Team
Worst Hosting Company in the World!!
I dropped a rate and review before now, thinking something positive will come out of it, howbeit nothing ever happened, even after Trueshost replied 6 days ago and still gave their false promises of rectifying the issue. They even went ahead to delete all my new and old support tickets raised concerning this after responding to my previous review here without doing anything about them! Now this thing has gone beyond measure and I can't take this anymore! I WANT MY MONEY BACK SCUMBAGS!!
12. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von truehost.com.ng
Hello Caleb,
It's very sad and disturbing that you went through this.
We spoke earlier and processed your refund. The funds are available in your client area/wallet. You can use the same to buy new/renew existing services.
The entire experience is deeply regrettable.
We remain committed to your success.
Best regards,
Truehost Team
This is the worst Hosting provider in…
This is the worst Hosting provider in Africa. Any positive reviews you read about them are most probably fraudulent. They have NO customer service at all, their service agents are unresponsive and lazy. Just read the massive amount of bad reviews about them all over the internet.
23. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von truehost.com.ng
Hello Chris,
Thank you for sharing your feedback. We are sorry to hear about your experience and take your concerns very seriously. We are committed to improving our customer service and appreciate your input. Please contact our support team at info@truehost.cloud so we can address your specific issues directly. We value all feedback, positive and negative, and strive to provide the best service possible.
Thank you for helping us improve.
Best regards,
Truehost Team
My experience with truehost has been…
My experience with truehost has been awesome..
There customer service is 100%...
22. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von truehost.com.ng
Hello Joshua,
Thank you so much for your kind words! We are glad to hear that you had an awesome experience with us and that we met your expectations. Excellent support is a top priority for us, and your feedback motivates us to keep up the great work.
If you have any other comments or need further assistance, feel free to reach out. We are here to help!
Best regards,
Truehost Team
I have a good experience with truehost
I have a good experience with truehost. They are the best domain and hosting service providers. Timely service. Active customer care team.
20. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von truehost.com.ng
Hello Tron,
We are glad to hear that you had a good experience with Truehost. It's wonderful to know that our timely service and active customer care team met your expectations. We strive to provide the best domain and hosting services, and your positive comments mean a lot to us. If you need any assistance in the future, we are always here to help!
Best regards,
Truehost Team
This is my worst experience ever
This is my worst experience ever. I asked for a refund and guess what? they suspended the hosting account 10 mins later. They claimed it was suspended for violating their policies in which I asked them to prove it. I have lost my hosting and refund because their policy doesn't allow them to issue refunds for suspended accounts. I have sent multiple emails and all were ignored. I am trying to leave but they won't even give me my backup I won't advice this platform for anyone.
19. Juni 2024
Antwort von truehost.com.ng
Howdy!
Your experience is so unfortunate. We wish to dig deeper and determine what happened, why your service was suspended so we advise better. Please share more details so we check the issue and assist.
At Truehost Cloud, we are always listening to our clients.
Best regards,
Truehost Team
I always have a nice time with there…
I always have a nice time with there services including there 100% customer services supports.
2. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von truehost.com.ng
Hello Soneye,
Our team works hard to ensure that every interaction is enjoyable and meets your expectations. It is wonderful to know that our efforts are making a positive impact on your experience with us.
If you ever need any assistance or have any suggestions on how we can serve you even better, please feel free to reach out.
Best regards,
Truehost Team
Great Customer service
I got response in less than 5mins.
But I noticed that you get response faster when you are logged in than when you are logged out
31. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von truehost.com.ng
Hello Udeze,
Thank you for your feedback! We are thrilled you had a great experience with our customer service.
Providing prompt and efficient service is one of our top priorities, and it is gratifying to know we met your expectations.
We appreciate your observation and will work on improving response times for all users.
Cheers!
Best regards,
Truehost Team
Truehost team are very supportive
Truehost team are very supportive, they always respond fast and give a quick solution to any complain. I am very happy
28. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von truehost.com.ng
Hello David,
Thank you for your positive feedback! We are thrilled to hear that you're happy with our support. We'll continue to strive for quick and effective solutions to meet your needs.
Cheers!
Best regards,
Truehost Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.