I recently bought from Tom’s Trunks and I couldn’t be happier with the experience. The quality of the clothes is excellent — really comfortable, well-made, and they look great too. You can tell a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Absolutely fantastic customer service (happiness) team! I had a beach bag stolen (great taste from whoever stole it) and the team in particular Zara was so helpful & went above and beyond in helping g... Mehr ansehen
Needed to exchange a pair of shorts. There had been a delay so I sent an email to seek an update. Received an email within an hour from Zara apologising for the delay and confirming that the order was... Mehr ansehen
The main thing I love about the Tom's Trunks team is how quickly and politely they respond to any and all enquiries. I had to return an item for an exchange size after Christmas which never arrived ba... Mehr ansehen
4,7
Hervorragend
283 Bewertungen
Hat 11 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Such great trousers and shorts
Such great trousers and shorts. Love all of it! The material is so soft and comfortable. Fantastic customer service too. Romy was extremely helpful. A little issue with an order was quickly resolved. Highly recommend.
31. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hey! Thanks so much for your review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Great company with great products
Great company with great products. I’ve bought a few things from the brand before and all items have been great quality. I needed to exchange a pair of shorts recently for a different size and Romy from the customer services team was incredibly helpful and quick to respond. Thank you!
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Amber! Thanks so much for your lovely review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Very quick and friendly responses to…
Very quick and friendly responses to any queries which is appreciated! Haven’t purchased trousers yet but know when the ones I want will be coming back in stock which reduces the hassle of needing to check myself before then.
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Eleanor! Thanks so much for your review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Amazing customer service
Amazing customer service. Instant response. Delivery initially was prompt and packaging in tact. Product inside is amazing quality. Repeat purchase as so pleased with the products. Will buy again I’m sure 🤗
29. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Rachael! Thanks so much for your lovely review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Very effective and quick response to my…
Very effective and quick response to my inquiry. It was the little things like including ‘:)’ which makes it a lot more personal for a company this big, thank you once again!
29. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Jack! Thanks so much for your review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Excellent
Lovely quality shorts and customer service was fantastic, honestly can’t recall such a good experience dealing with a company. Very fast delivery, easy returns, excellent packaging too!
19. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Emma! Thanks so much for your lovely review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Brilliant customer service
Tom Trunks, excellent products and good brand.
Lovely materials, relaxed and stylish.
Ollie from customer happiness was excellent, prompt and very helpful.
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Jane! Thanks so much for your lovely review! I will make sure to pass on your kind words to Ollie! Best wishes from Tom and the team x
Trousers
Amazing quality trousers. Fantastic service. Arrived in beautiful packaging. Love them so much I will be purchasing in other colours. Definitely be buying a pair of shorts for the summer too.
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Shelley! Thanks so much for your lovely review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Fantastic customer service
Romy from the customer service team was super helpful and patient. I had an issue with delivery. Romy was very understanding the entire time.
Really good experience. Highly recommend!
26. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Rochelle! Thanks so much for your lovely review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Rapide et efficace
Malgré une erreur de ma part dans la commande, et une demande d’annulation de ma commande, j’ai eu une réponse très rapide (~30 minutes d’attente) et qui a pu m’aider. Très présents pour leur clientèle !
26. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Levon! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great customer service!
The customer service (Ollie) was super helpful. I realised I accidentally placed the wrong size order, and he refunded my order to allow me to order a new size. Ollie also advised me on how the sizing for different items works.
Really great customer service and looking forward to placing my new order!
26. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Chloe! Thanks so much for your lovely review! I will make sure to pass on your kind words to Ollie! Best wishes from Tom and the team x
Great brand with amazing customer…
Great brand with amazing customer service. Good quality clothing and nice designs. I would recommend going two sizes up from your actual size.
26. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Alex! Thanks so much for your review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Excellent customer service
Romy, Customer service, couldn't have been more helpful enabling us to return a pair of shorts (we had ordered two for choice!).
My daughter loves her trousers and shorts. Super quality fabric.
22. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hello! Thanks so much for your lovely review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Great customer service
had some issues with sizing and a faulty product and they were great in assisting me with a refund and sorted everything out easily
23. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Anna! Thanks so much for your review! Best wishes from Tom and the team x
Fantastic customer service with fast…
Fantastic customer service with fast responses and high quality items.
23. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Sam! Thanks so much for your review! Best wishes from Tom and the team x
Excellent Customer Service! 😊
I originally received a couple of Tom’s Trunks items as presents, for my birthday and was pleased with the fit and quality. Recently, I placed an order myself, for a pair of shorts (a gift for my daughter) and a pair of pants for myself. I unfortunately had a quality issue with the pants and had to contact Tom’s Trunks about it. I uploaded photos of the pants to them and they very quickly sent me a returns label and my refund was issued in 2 days . . . excellent! A staff member, called Romy (Customer Happiness), was most friendly and helpful.
Thank you, to Tom’s Trunks, for their excellent customer service, I will definitely be purchasing lots more from this company! 😊 x
21. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Julie! Thanks so much for your lovely review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
The response from the team was so fast…
The response from the team was so fast and great and really lovely email. They managed to sort the issue out so very fast and were very helpful. Fantastic experience, thank you Tom’s trunks !
22. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Caroline! Thanks so much for your lovely review! Best wishes from Tom and the team x
Outstanding customer service and quality
I had an issue with an exchange and Romy from the customer happiness team was on it immediately and even sent my parcel overnight! The quality of the clothes is amazing, too. I would recommend Tom's Trunks any day!
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Leyla! Thanks so much for your fantastic review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Excellent customer services
Excellent customer services helping resolve an error my end with an order. Real attention to detail, care and amazingly quick to resolve. Thank you so much 😊
19. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Helen! Thanks so much for your lovely review! Best wishes from Tom and the team x
Great customer service from Romy today
Great customer service from Romy today! He replied to my query quickly and it was resolved.
21. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von tomstrunks.com
Hi Louise! Thanks so much for your lovely review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.