TMO - The Motoring Organisation Bewertungen 

Brilliant service from Timothy who I contacted initially enquiring about the warranty cover, he handles everything very efficiently and was very patient. I dealt with Karen with whom I took the cover out with and she was amazing, really made sure all my questions were answered and was really accommodating when I had to take some time to think about the information and get back to her. I felt she dealt with everything very efficiently and professionally.

Karen, very helpful and explained everything in detail

Spoke with a lovely gentleman called James who helped me renew my policy he was very polite and helpful

Karen was absolutely informative, patient and committed during the on board call. This gave me confidence with TMO product and service. Brilliant!

I spoke to Luke on the phone regarding an issue I had with my car's cooling system. Whilst resolving the issue, he and his colleague Laura went he extra mile in extending my policy cover as some aspects were covered by the manufacturing warranty. Exceptional customer service!

Advisor was polite, knowledgeable and able to explain clearly and simply what the policy woukd provide.

Great service thank you

I spoke with James,he was very helpful,I get a very good offer,just what I was looking for,great service,fully recommend.

Honest and clear explanation of the products and never any pressure to buy

James was very professional and well good mannerd very good with me well done

James was great, very helpfull, the way he explained things made it very easy to understand. Thanks.

I own a 2009 Honda Jazz that had the A/C fail around a month ago. Luckily, it was still under warranty by TMO and the entire claims process was a breeze. They were very quick to sort my claim out and a massive shout out to Luke who went above and beyond in making sure my claim was approved. Each time I called they would pick up pretty much instantly and it's such a relief to speak to a human (shout out again to Luke and the entire team) instead of an AI bot. Honestly, without his and their help I think I would've had to pay for the repair out of my own pocket. I cannot recommend TMO and Luke enough!

Rachel looked after me from start to finish, ensuring a smooth experience throughout.

Exercised professional curiosity with great strength, not over promising, but clearly supportive and reassuring.

My fault was covered and Rachel went above and beyond to liaise with the he garage to ensure all requirements were fulfilled.

Great service all round.

Highly recommend TMO warranty services

Charlotte was very professional and got us sorted on our warranty in minutes

Clear information, no pressure, particularly happy to have the oportunity to read through the quotes before making a decision.

Excellent customer service, very helpful

Rachel went above and beyond to get to the bottom of my enquiry/issue. Not only did she save my bank account she also saved my worries.

Customer service was brilliant 5* - a credit to your team!!

Also a mention to the lady ( trainee ) who put me through to the relevant department and also wanted to help sort out my enquiry/issue

The customer service is amazing with Becca , Charlotte and Rachel. The whole process is very quick, simple and organised.

AVOID this company. Terrible experience from start to finish. Gross negligence and zero accountability.

I was explicitly instructed by their team to travel to their nominated repairer because an independent engineer was scheduled to inspect my vehicle. I arranged my entire work schedule around this appointment, only to discover upon arrival that the engineer was a no-show. The reason? Their own staff later admitted that they had simply FORGOTTEN to raise the inspection request with the engineer. What makes this gross negligence EVEN WORSE is that nobody bothered to inform me, let alone apologize.

Then, the formal complaint handling has been an absolute joke. I have repeatedly been given false promises, both in writing and over the phone, I was assured in writing that a final response would be issued within the working week. I received nothing. I called to follow up, and they promised that a response would be sent "by the end of the day." Again, absolutely nothing arrived.

My complaint process has now been ongoing for 11 WEEKS - NO RESPONSE, well past the statutory deadline. They are intentionally employing a strategy of avoidance and delays, leaving me with no updates despite my continuous emails and calls.

This company shows zero respect for its customers' time, breaks its own written and verbal commitments, and handles valid claims in total bad faith. Save yourself the stress and AVOID THEM AT ALL COSTS.

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UPDATE

It is fascinating to see how quickly you can respond when a complaint is made in a public forum. If you had shown this level of speed and urgency during the actual 11 weeks of my claim, much of the inconvenience, delay, and frustration I experienced could have been avoided. Using a public platform for a PR exercise while ignoring a customer privately for nearly three months speaks volumes about your company’s priorities.

I do not agree that the claim outcome has been adequately justified. The independent engineer officially confirmed a "sudden failure" of the AdBlue injector, yet significant elements of the claim were rejected on the basis that causation could not be determined, rather than being positively shown to fall outside the scope of cover.

You state that you "remain willing to discuss the matter further." My question to you is simple: Should I discuss this with you here on Trustpilot, or will I have to wait another 11 weeks for a private response?

Just very easy to deal with and communication excellent.