My claim was paid in full and TMO were easy to deal with from start to finish, especially Charlotte and Siobhan, couldn’t have asked for two nicer people to deal with. Well done to you both, a real cr... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I dealt with Luke who was extremely professional and explained the process fully. He was both polite and empathetic throughout the calls and was a pleasure to deal with.
I have used TMO on a few occasions and have been happy with the warranty cover they provide. This recent claim was handled very efficiently by Rachael with a courtesy call from her stating that the... Mehr ansehen
Rachel took my details and information very efficiently. I gave her a report of what had happened with my motorcycle. She said this would be passed on for approval of claim from the motorcycle deale... Mehr ansehen
Unternehmensdetails
Über TMO - The Motoring Organisation
Vom Unternehmen geschrieben
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Kontaktinformationen
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Vereinigtes Königreich
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
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Hat 80 % seiner negativen Bewertungen beantwortet
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wonderful staff that get the job done
Just want to say a thank you to Siobhan and Luke for being so helpful and getting everything sorted for me it was all done very quickly and everything was covered would definitely recommend
Repair claim
Rachel took my details and information very efficiently.
I gave her a report of what had happened with my motorcycle.
She said this would be passed on for approval of claim from the motorcycle dealer. Within half an hour she returned a call to say approved and will deal with shop directly. Very good service
Vauxhall warranty
I have used TMO on a few occasions and have been happy with the warranty cover they provide.
This recent claim was handled very efficiently by Rachael with a courtesy call from her stating that the full amount of repairs would be covered and that payment would be made direct to the dealer so there's no hassle.
Rachael was very pleasant, professional and easy to chat with. Certainly a bonus having warranty cover that actually works, thank you.
Warranty claim process
This is the first time I’ve had to make a claim under my warranty. The staff I dealt with throughout the processing of my claim were very friendly and helpful . They explained the process , arranged appointment times with the garage and helped get my car back on the road asap .
Maria was lovely to deal with
Maria was lovely to deal with, very chirpy polite, very helpful.
Never had cover for my vehicle before and she made it very easy to get things done, much appreciated thank you.
Ford Transit Brakedown
I recently bought a 21-plate Ford Transit Custom and, at the time of purchase, also took out a 12-month extended warranty with The Motoring Organisation (TMO).
After driving the van for less than 400 miles, it broke down on the way home from Wales. Thankfully, I had the extended warranty in place. TMO recovered both me and my family, took us home, and arranged for the vehicle to be returned to the dealership.
The dealership diagnosed the fault as a failed turbo, which also required a DPF clean. TMO covered the cost of a brand-new turbo as well as the labour to fit it, saving me a significant repair bill.
I also want to thank Charlotte and Maria from TMO. They were fantastic to deal with throughout the process, keeping me informed and providing reassurance during what was a very stressful situation.
If you’re buying a second-hand vehicle, I’d definitely recommend taking out an extended warranty with TMO based on my experience.
Charlotte was very helpful and made…
Charlotte was very helpful and made sure everything was sorted out
Claim
Needed to put a claim in for car under the warranty, excellent service .. at the start process to the end process... brilliant customer service team fantastic!!
Very polite and informative and very…
Very polite and informative and very helpful through out my claim
Responsive and friendly service
Responsive and friendly service. All information collated and a swift decision was made on the case. Fair price. I think this was an excellent service overall and I would recommend this warranty to all!
Had a problem with our van today so…
Had a problem with our van today so took it into local garage . We are covered by TMO aftercare . Spoke with Maria who's customer service skills were amazing . She sorted our complaint from start to finish . I would highly recomend TMO if all staff were like Maria its a A+ from me
Luke was extremely helpful today
Luke was extremely helpful today, explained everything clearly and was understanding. Great job
This is how warranty should be.
Hello, I have a problem with the air conditioning on my car. Took it to the garage to find the problem. Diagnosed as the condenser fault. Informed garage of my Motoring Organisation Warranty and they contacted them.
I received a call from Luke on behalf of them, went through a couple of questions and told to expect a call with a decision shortly. Twenty minutes later Luke called back and confirmed the part was covered and the replacement cost would be met in full.
I can only say after some horror stories I've heard regarding warranties what a great, efficient and no quibble service I got from Luke and The Motoring Organisation. I would fully recommend them and feel confident if I should need them during my warranty period they will come up trumps.
Had a great Service from Rachel
Had a great Service from Rachel, she managed to get my claim sorted smoothly and efficiently, highly recommended!
Great customer service
Great customer service. Rachelle was amazing and assisted me all the way through payments.
I highly recommend TMO
Excellent service speedy resolution and…
Excellent service speedy resolution and polite and curtious
Very good start to finish
Very good start to finish. Delt with a guy called Luke when I was a little bit stressed but he handled it brilliantly called me back to confirm my claim had been authorised after saying he would.
Hope I don’t need to use again, but if you do rest assured you will be looked after
Thanks again
Talking to Marie at TMO she explained…
Talking to Marie at TMO she explained what parts had to be repaired and how much it would cost and how much of it would be covered by the warrenty. She was a pleasure to talk to very pleasant and professional. Thank you
Rachel’s outstanding service. Rachel provided outstanding service- I…
Rachel provided outstanding service- I just had to let her know the details of my warranty claim and she did everything else and the whole thing took just 48 hours to do!
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