Thirdlove Bewertungen 

You'd think ordering a 34 band size, it would be 34 inches. Nope. Their 34B bras are apparently MAX 25 inches. I'm not interested in playing a guessing game of what size of theirs is ACTUALLY a 34B, so returning the bra asap and never ordering again.

I had an issue with a bra I’d had for a few months. I messaged about getting a replacement and Maze reached out to help. She went beyond just helping with that and asked about the fit, wanting to make sure I was also in the right bra and liking it. I actually did have some concerns with the sizing and she walked me through checking that and ended up suggesting a different size which she offered to send me or send me a refund for the current bra. I really like this minimized bra a lot and I’m excited to get the replacement in the perfect size! Very impressed with the customer service I received and the bra. It’s my first from them but I’m sure I’ll be ordering more!

Thirdlove went ABOVE and BEYOND!! I asked for a credit due to a mishap which was caused 100% and completely by ME! But the customer service rep, Kat, actually listened to my entire story and provided me with a credit that I was NOT expecting. Thirdlove has a customer for life!

their customer service is excellent, although i dislike chats. The main issue i have is i doubt if the bras fit right, as i am returning one and don't have high expectations for the replacement. don't seem to fit smaller bust unless you are very thin band width. i thought they specialized in that, but maybe not anymore. Bras are great feel and fabric and service excellent.

I bought a few bras several years ago from third love and I was very happy with them. In shopping for new bras currently I went back to this company, remembering how much I loved the fit. I have tried several styles on and have arrived at a style that I like. Unfortunately I had a problem with one of the bras and third love issued a replacement a few days after requesting this service. The interactions were pleasant, informative, making sure I was satisfied at the end and had either a great fit for a bra and the right size or my money back. This company stands by their product and their Customer Service is extremely knowledgeable and pleasant to work with. I will continue to give my business to third love for great bras. Thank you!

Great bras, the best. So comfortable and worth the cost. I have been wearing Thirdlove for years. It’s the only bra I would own.
5 gold stars

I love Thirdlove's products and the customer service. The feature to pick your size was very accurate and the product was good quality.

Customer service was excellent. A day after I placed an order, there was a flash sale. I wrote Thirdlove asking if they would honor the discount code on the order placed a day before . . . and their agent quickly offered options, gave me the discount, updated me on the status of the adjustment, and followed up with me. My credit card received the adjustment credit quite quickly too.

I used Spin-The-Wheel discount code. I edited my cart BEFORE checkout and my code disappeared. I had to access Chat and reinstate a different a code to receive my discount on my cart. This is an ongoing problem with ThirdLove, inability to edit your cart. It is not user friendly to shoppers and makes checkout unnecessarily complicated.

I placed the order to be sent to my old address on accident. It was too late to cancel the order so a replacement order was made to my new address. Lucille was friendly, helpful, and efficient with helping me get my bras to my new home. I will return the order that was old home with a free return label. Thank you!

I would have given 5 stars if they hadn’t resorted to an AI bot to be front line customer service reps. The AI although pleasant in manner has no authority to handle a complex problem. My issue was a very delayed/lost shipment and I needed the article for an impending vacation. It was only after I expressed anger/frustration did the AI offer to connect me to a fit stylist For resolution which I did get. This was yesterday & we shall see if the friendly, knowledgeable rep with authority to correct this issue gets this order to me on time.

What a pleasure dealing with Customer Service (Fit Stylist, Daria). I had ordered the wrong size bra & had the order cancelled. Because I had used discount codes, I had to work with a Fit Stylist in order to have the discounts honored. It was a breeze dealing with Daria, who was helpful, knowledgeable & quick. Thank you again, Daria!!!

The bra I ordered never arrived. In cLling them to check it out it turns out nothing was done with my bra. The customer service replaced the bra and I received it after waiting 3 weeks. My worst gripe with this company is that you have to pay shipping to buy the item AND you gave to pay again to return the item if it doesn't fit. Never again

Third Love customer service was a pleasure to work with. They asked
relevant questions about my problem.They resolved the issue by replacing the product. Thank you Third Love!

I placed my order on May 24. It is June 10, and it has not arrived. Their AI customer service is not a service at all, just a bunch of excuses and empty apologies. It says I must wait till June 17 before they’d do anything. Not what I would expect after paying almost $100 for just a top and bottom piece each. Never buying from this company again.

Poor inventory management.

Twice within a month, I have ordered items that were in stock on the website, and they were quick enough to take my money, but a week later send me emails of apology and refunds, for items I was counting on having in time for a trip!
Very frustrating and discouraging.
This seems to be a growing trend with ThirdLove, not actually stocking what they advertise. Are they on the way out?

I've bought Thirdlove bras for more than 5 years. They hold up well and fit well. The customer service is very good. I've gotten a lot of help with fit, and they ask detailed questions to make sure they give good advice. It's pretty much the only place I buy bras from now.

I bought 2 bras and received a notice the next day that the site was having a 'buy one get one half off' sale. I asked on the chat if I could get the sale applied, and the rep was very helpful and got it done quickly and with little prompting from me. Very happy!

I bought a bra from Thirdlove around 2018 when it was a fairly new company. The quality was excellent. I just bought again in 2026 and was so shocked that I decided to write this review, mind you I am not even someone who typically writes reviews. The T shirt bra used to be a true demi with a cushiony but still thin breathable cup. Whatever change they made to manufacturing is despicable. Unfortunately it seems like they jumped on the bandwagon to cut corners somewhere to save money and it has completely - IMO - changed the quality of the product. I will be returning this and do not plan on buying again. What a disappointment..$80 bra that looks like it's a year old clearance rack item from the local department store yhat your mom is trying to give you as a hand-me-down. Thirdlove, do better.

Bra was not as shown or described as it was back closing but return poliicy adds $3.50 and you pay shipping both ways so not worth time and effort to retun. Bra was comfortable but hot, thick and hard and not front closing and surgery on back makes 3 prong closure on back uncomfortable!!!!! I feel lied to!

ComfortStretch Front Close T-Shirt Bra - taupe - 36C
Qty: 1
$39.00

This company seems to be able to remove bad reviews. I had an EXTREMELY bad experience on so many levels. My order supposedly got lost by USPS twice. They refused to contact me directly. I felt this case should have been escalated to a loss specialist or someone who might be able to save my terrible experience. After all was said and done and I had to call my bank to get them to issue a refund they sent me an email saying they were sorry and gave me a 35.00 coupon. Okay well that's not good enough because the coupon was really only for ten dollars and the other 25.00 was for other future purposes. So all of these good reviews you see are not all of the reviews they've received.
They will come on here and list all the things they did to help resolve the issue but if they truly had done everything in their power to resolve the issue I would have my 2 pair of magic underwear. An easy solve would have been to use a different shipping method. I would not be leaving a second bad review if I didn't just get ANOTHER email saying the package reached the facility March 20th. How annoying is this? There is no package and I don't have any real proof there ever was a package. If they had good customer service they would have fed ex deliver it and take a picture of it sitting in front of my door like all the delivery people other than USPS do. Omg I wish to heaven that I didn't have such a rotten experience and I wish they would stop trying to wrongfully cover their asses by sending me updates of a "ghost" package. Just be careful using this company. They are deceiving.