Thetackletavern Bewertungen 

Ordered on Wednesday and the item is still not with the courier for next day delivery on Friday. I have emailed but no response and no answer when I call. This was a present for someone and I'm now disappointed. I have ordered before and haven't had any issues. Come on tackle tavern you can do better than this surely.

Royal Mail lost my parcel but they stepped up and corrected it relatively quickly so I received my stuff before my holiday. It was a bit more difficult than needed to be but it wasn’t their fault and they made up for it. Good product on good price and good customer service!

The first time I used the Tackle Tackle I had an issue with a faulty product, which wasn’t there fault.

I emailed the manufacturer and they were waiting for for them to arrive back in stock. TT said they despatch a replacement when they became back into stock.

Once they had new stock, they emailed me straight away and sent out a replacement with no hassle or having to chase them - great after-sales and communications and this is how customer service should be!

I’d definitely recommended this company and I’ll be using them again for sure - well done guys!!!👌

Yes ! Tackle are fairly priced in a competitive market. Reliable prompt, no problem so far with orders over a three year period. Okay! BUT as regards to their PRELOVED ? It’s just over an hour drive from my house I was in the market of some ‘high end’ rods and decided to view 4 sets of carp rods so decided to pay a visit on my arrival I asked to view the 4 sets of rods okay so far so good!!! Five minutes later I was presented with what I can only describe the biggest insult to my angling career of over 50years 4 sets of rods bound together with cable ties No not elastic bands don’t know witch is worse? And yes they were tightly bound that some of the tip sections were crossing 😡just to make things worse none of the rods had even been cleaned let alone inspected for resale, how long does it take to clean up a few rods? None came with bags (why do people chuck away rod bags? ) beyond me not only were they selling as is some were in my opinion having been fishing for over 50yrs seriously damaged due to laquar damage already showing signs of milky ness if that makes sense 2 sets covered in algae due to submerged rod tips …. But when pointed out to the many so called expert staff 🙄 remember everyone who works in this industry is now a self acclaimed expert these days… or hang on perhaps it’s me .

You should only buy in store. Online they were awful to deal with. I bought a solar tackle mk 2 pop up bivvy and those are pricy. For this purchase I got; 1. I buy the last one avalible 2. They later call the next week saying they actually had no stock, I chose to wait as they get stock at the end of that week 3. The next week by the Wednesday I still haven't heard back. 4 They say they will ship it. A day or so later its still not shipped and someone replies to an email on the day I sent it finally and gets it sent. 5. The bivvy arrives and it is damaged. 6.after contacting support yet again, I get offered Wednesday for a swap. I accept... as predicted it did not get swapped Wednesday. 7. It got swapped at a later day. The new bivvy was good. 8. For all this hastle I was originally offered a mention of freebies and goodies... the week after i got my working bivvy I got offered £8 off an order... the bivvy had gone down in price a week after I had ordered by £5... the best offer was £12 off... by that point id already decided to not give them any of my money when I spent weeks worrying about a £340 bivvy and had to deal with more stress than wa si clues here. As with other reviews very few of the staff in the online section are helpful at all.

Just buy in store. Otherwise Support your local tackle shops, then anglian direct instead. They sell the bivvy for the same price and I would have had much better service. I like supporting small businesses but the online store for Tackle Tavern is utterly awful if you have to deal with Support.

Edit: I also forgot to mention that they had In stock listing's for the bivvy multiple times while I was waiting for mine to be both send and replaced.

Twice I have ordered from this company.
1st time i gave them the benefit of doubt so ordered again this week.
Absolutele shower of ....
Ordered 135 quid worth of gear got sent a item that was not ordered.
Support is a sham and when i finally get a reply the question was,
What were you expecting ?? Really , what I ordered is what i was expecting.
Asked for order to be credited and the wrongly sent item to be collected, now again no reply.
So still waiting .
Joke of a company..

NEVER AGAIN.

A fantastic UK company with competitive prices and unbeatable customer service. They handled my Trakker bivvy warranty claim flawlessly from start to finish. Huge thanks to the whole team for the excellent support, especially to Nick. A+++ service!

Best customer service I’ve ever had the pleasure of, thank you Nick for all your help. You’re a real asset to the company.

Excellent service and delivery. The prices are very competitive and with free delivery over £40 why would you not use this company?

I recently purchased a Fox Frontier X bivvy from Tackle Tavern, and I am extremely disappointed with the experience. When I inquired about the Vapour Peak, I was told to join a waiting list for when it was back in stock, which implied it was still available to purchase. I agreed and completed my purchase of the bivvy under that impression.

However, after a month of silence and multiple follow-ups, I contacted Fox directly and was told that the Vapour Peak had been discontinued. I then reached out to Tackle Tavern to ask if I could return the bivvy and purchase an alternative, but I was refused, as I had used the bivvy twice, and they offered only store credit of £320 for an item I paid £499 for just four weeks earlier.

What’s more frustrating is that they continued to tell customers six weeks after I raised my concerns to add their names to an email list for an item that was no longer in production. When I questioned the need for the Vapour Peak, I was told it’s not required and that I shouldn't need it, which is misleading since it was a crucial part of the product to prevent condensation.

Overall, I feel misled and disappointed, especially since I was led to believe the item was coming back into stock when it was actually discontinued. My friend's recommendation of Tackle Tavern as a reputable shop now feels misplaced. Very disappointed with how this was handled.

very impressed with this company ordered on the friday and came the next day by 12pm so very impressed with the speed, very nicely packaged and easy to use

I ordered a new whychwood tactical brolly yesterday and it arrived today as stated no issues.
Great service all round. Get on this site.

Bought the wrong delkim receiver emailed them three times with no response from them to ask to return said item and refund my money

I have always bought my fishing gear local, I will also continue to do so as it is good to support local tackle shops. However since getting into angling more seriously this year their was certain gear they could not obtain which lead me to looking online the past week, I came to two companies the first one Angling Direct, whom I almost put a £300.00 order in with, but for some reason their website was playing up so came across Tackle Tavern, I ended up splitting the order as found tackle tavern prices were more competitive than Angling Direct, now here comes the efficient part, on my first experience with both companies both ordered were placed on the 2nd June quite late at night, the next morning I had a courier & tracking number and then got an email from Royal Mail to tell me my order would arrive on the 4th amazing! Efficient and customer kept informed, now onto Angling Direct…. We are the 5th of June and my order is still processing no courier or tracking number and not a single update from them… I am pleased to say all the gear was packed well with sufficient protection for all the products and they arrived in immaculate condition. Now that I have tried both companies I think it’s safe to say I will only be returning to Tackle Tavern moving forward.

Well done Tackle Tavern 👌🏻

I started shopping with 'Tackle Tavern' primarily due to becoming alienated from Angling Direct. The main reason I chose Tackle Tavern was that they provide as standard something you have to pay a yearly subscription for at the other company I mentioned (ok, it is above £40 to qualify for free next day rather than £25 - but at AD you've already paid a subscription, there shouldn't be a minimum spend).

I've placed several orders with Tackle Tavern now and all but one went perfectly - rapid dispatch and next day delivery. The only problem was due to a 'pre-loved' rod being a little tricky to find - which is perfectly understandable.

I've had several interactions with their customer service via e mail and they are always polite and very keen to help. Angling direct became increasingly passive aggresive to me towards the end (I'll admit, I can be tricky when annoyed - but I was never directly rude or unreasonable) - they clearly didn't want my custom anymore but were too cowardly to make a decision which would have been best for all concerned. I notice on the Tackle Tavern google review page that they had to deal with a nightmare customer (who was being unreasonable) - and they had the courage to actually tell that person that their custom was no longer wanted. They rose above the toxicity of that customer without becoming toxic themselves. I'm sure they have their reasons but AD bring the toxicity to interactions (and I'm sad to say I wasn't strong like Tackle Tavern and responded in kind - but not any more).

Respect to you Tackle Tavern. I like the cut of your jib, and I like the way you do business. I look forward to shopping with you in the future. Cheers.

What a great company my order was dealt with afficiantly & very fast delivery, the rods are perfect & exactly what I wanted.
Thank you for a great service

Neaver been in there before and brilaint shop staff are friendly and helpful will be using this shop from now on.

Been shopping at tackle tavern for a while now and the team there are spot on! But there is one what stans out and that is Cameron. The service and knowledge that man has got it second to none. The 5 star service is bang on. Thanks Cameron you've help me no end 🌟🌟🌟🌟🌟

Once again a brilliant service from the guys from tackle tavern,brilliant prices and 99% of the time they have what I need,and to top it off free next day delivery when you spend over £40,plus they also have the best prices on most products than other companies,I highly rate this company and all the staff that work there,always willing to help and give advice when needed,top guys and I thank you all cheers 🍻 👏 ✌️ 👍 😀

I received my pre loved reel, it was as new, very well priced and met the description on Tackle Tavern.
The communication and speed of delivery was excellent, very impressed.