I have been a happy customer of Source Insurance for ten consecutive years but today I was reminded why this is. A huge thank you to Andy Kinnear for being so professional, knowledgeable and supportiv... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Talking to a real human being! One that took time to listen,check and react without rushing. Very knowledgeable, polite and efficient. An unusually pleasant experience compared to when dealing with o... Mehr ansehen
Unternehmen hat geantwortet
Be honest If this company doing well or in our case the company did well I can’t say anything.But the assistant her name is Lorraine gave us great service. Very friendly and polite talk, well explaine... Mehr ansehen
Unternehmen hat geantwortet
I spoke to both Andy (via the phone, regarding a query with my house policy) and Ryan via the online chat (regarding an issue with the online portal) and both were patient, helpful and resolved my iss... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Versicherungsmakler
- auch in
- Haushaltsversicherung
- Preisvergleichsseite
- Vermieter-Versicherung
- Versicherungsagentur
- Versicherungsgesellschaft
Über Source Insurance
Vom Unternehmen geschrieben
Welcome to Source Insurance.
The home of hassle-free insurance at fair and square prices.
We have been helping mortgage brokers find their customers an insurance policy to suit their needs since 1993. We operate a multi-product panel of insurers selected for quality, so you can be sure you are receiving a quality product for the best value for money.We offer both home insurance and landlord insurance and work closely with our insurers to maintain a wide selection of risk coverage.
We strive to continuously support our customers in managing their insurance by providing top quality service and expert help. So you can expect quality products, value for money, hassle-free interactions and superb after-care.
Customer Experience at Source Insurance
We’re close to celebrating our 30th birthday and wisdom always comes with age. We’ve grown up in the insurance industry, giving you the comfort that our expertise can be counted on. Over the years we have established smart, fast and friendly ways to help out customers like you.
Our Customer Promises
Vom Unternehmen geschrieben
- Fair and Square Pricing
- Build the cover you need from big-name partners.
- Experts You Can Trust
- No tricks, no jargon, no mystery!
- It’s All Hassle-Free
- Quick to quote, easy to understand.
- Customer Service That Cares
- Real people, not just robots.
Life Changes. Choose Home Insurance That Can Keep Up
Make Unlimited Changes and Cancel Anytime
- Make unlimited changes with no admin fee
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
- Cancel anytime with no cancellation fee
- Hassle-free Insurance
- Fair and Square Prices
Kontaktinformationen
Global Reach, CF11 0SN, Cardiff, Vereinigtes Königreich
- 02920 265 265
- help@sourceinsurance.co.uk
- thesource.co.uk
4,9
Hervorragend
1457 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Simple and painless
The person I chatted with we very pleasant, it was extremely painless. I really appreciate how simple the process was.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Good morning, Oladunni.
Thank you for leaving us this great review. We're pleased you found your recent experience with us to be straightforward and simple.
Kindest regards,
Owen, Marketing Executive.
Brilliant customer service
Brilliant customer service, immediate response and very helpful 👍🏻
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Good morning, Carwyn.
Thank you for leaving us such a great review. We're pleased you find the customer service we offer to be helpful and quick.
Kindest regards,
Owen, Marketing Executive.
Great Customer Service
Just wanted to say that I have been with Source for a couple of years now and I love their straight forward approach to everything. Clear documentation - great customer portal and live chat. Very helpful staff
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Good morning, Helen.
Thank you for taking the time to leave us such a fantastic review. We're thrilled you have found us consistently supportive over the years. We're glad you find us straightforward in all the areas you mentioned.
Have a nice day,
Owen, Marketing Executive.
Because of my more difficult…
Because of my more difficult perception, Ryan's help took longer than usual, but Ryan didn't give up. Together we solved my problem
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Good morning, Gyula.
Thank you for taking the time to leave us a brilliant review. We're pleased Yran was able to support you accordingly and find solutions to your issue.
Kindest regards,
Owen, Marketing Executive.
Prompt courteous response with a…
Prompt courteous response with a positive outcome. Situation completely satisfied.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Good morning, David.
Thank you for leaving us such a kind review. We're pleased you found quick answers and a positive outcome for what you needed. The team will be thrilled to hear your fantastic feedback.
Kindest regards,
Owen, Marketing Executive
Very quick to respond and sorted my…
Very quick to respond and sorted my issue out very quickly
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Good morning, Cassie.
Thank you for leaving us such a kind review. We're pleased you found quick responses and helpful answers for your issue.
Have a great weekend,
Owen, Marketing Executive.
First Class Service
I had some issues registering on the new website and, more importantly, I had some important issues with the renewal of my policy.
The person I dealt with, Andy Kinnear, offered some truly excellent service — he was patient, explained things very clearly and thoroughly and with impeccable easy-to-understand English. Andy always made sure I understood everything.
Thank you, Andy!
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Good morning!
Thank you for taking the time to leave us such a wonderful review. We're pleased Andy was able to sort out your issues regarding logging in and your policy renewal.
Andy will be thrilled to hear your positive feedback - I'll be sure he receives it today!
Kindest regards,
Owen, Marketing Executive.
regrettably I had to cancel my policy…
regrettably I had to cancel my policy as I discovered I was covered already via union membership - the customer service team member at Source was helpful and understanding and helped me cancel without fuss or an inquisition. I would most certainly return to this company when my working circumstances change
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Good morning, Maureen.
Thank you for taking the time to leave us such a wonderful review about your recent experience. We're always sad to lose one of our policyholders, but we're glad to hear you're still covered via your union!
It's good to hear you were able to cancel your policy smoothly and without hassle.
Kindest regards,
Owen, Marketing Executive.
Great experience using live chat
Great experience by Hannah. Very easy conversation on the Live Chat with quick action.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Hi Mal,
Thanks so much for leaving such positive feedback.
I'm so pleased Hannah was able to action your request so quickly. I will pass on your feedback to Hannah - she will be delighted to receive it.
Thanks again for sharing your experience with us. Have a great day!
Kind regards,
Mark Phillips
Head of Customer Experience.
Such an easy process to use the live…
Such an easy process to use the live chat and your member of staff was very helpful. Thank you
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Good morning, Steph.
Thank you for leaving such a wonderful review for us. We're pleased your recent experience with one of our LiveChat agents was a pleasant one. I'll pass your feedback on to the rest of the team.
Have a great week,
Owen, Marketing Executive.
Renewal Quote
Tom went through the renewal of the policy methodically and clearly so easy to understand.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Good morning, Fraser,
Thank you for taking the time to leave such a positive review.
I’m really pleased to hear that Tom made the renewal process clear and straightforward for you. I’ll be sure to pass your kind comments on to him - he’ll really appreciate them.
Thank you again for your feedback. We appreciate the opportunity to help with your renewal and hope to continue looking after you and your insurance needs for many years to come.
Kind regards,
Mark Phillips
Head of Customer Experience
Excellent service and very helpful
Excellent service and very helpful. Helped me resolve my problem. Thank you
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Good morning, Jack.
Thank you for leaving us such a kind review. I'll make sure the team receives your positive feedback.
Have a nice day,
Owen, Marketing Executive.
Great customer service
Great customer service and very helpful
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Good morning, Emmanuel,
Thank you for taking the time to leave us another fantastic review.
I’m so pleased that Hannah was able to help you with your policy, and thank you for your continued support. I’ll be sure to pass on your lovely feedback to Hannah - she’ll be delighted to receive it.
Thanks once again for sharing your experience with us. I hope you have a great week.
Kind regards,
Mark Phillips
Head of Customer Experience
Outstanding customer service experience
The lady I spoke with was very helpful & professional & made sure my questions were fully answered. She is an asset to the Source Insurance team.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Good morning, Sue,
Thank you for taking the time to leave such a lovely review.
I’m really pleased to hear that Heidi was able to provide such helpful and professional service, and that she made sure all of your questions were fully answered.
Your comment that she is an asset to the team is especially appreciated, and I’ll make sure your kind feedback is passed on to her.
Thank you again for sharing your experience with us.
Kind regards,
Mark Phillips
Head of Customer Experience
Great customer service experience
Great customer service experience. They were very helpful and responsive even though I wanted to move to another insurer following a house move.
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Good morning, Alex,
Thank you for taking the time to leave such positive feedback.
I’m really pleased to hear that Ryan was able to provide such helpful and responsive service. I’ll be sure to pass your kind comments on to him - he’ll really appreciate them.
While we're sorry to see you move to another insurer following your house move, we appreciate the opportunity to have assisted you and hope we'll have the chance to provide a quote again in the future.
Thanks again for your review.
Kind regards,
Mark Phillips
Head of Customer Experience
Very quick to reply and helpful
Very quick to reply and helpful
12. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Hello Amy,
Thank you for leaving such positive feedback.
I’m really pleased to hear that you found your online chat with Ryan quick and helpful last Friday. I’ll make sure I pass on your kind words to him.
Thanks again for taking the time to share your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
I had a great experience with Source…
I had a great experience with Source Insurance for Buildings and Contents Insurance. Roy Lovell was extremely knowledgeable, professional, and very informative. He spent over 30 minutes on a call with me, patiently explaining how to get the best out of the dashboard, save time, and provide the best advice when arranging buildings and contents insurance.
Roy guided me through the system in detail and showed me how to generate the best quotes efficiently. The platform itself is very user friendly, quick, and easy to navigate, making the quoting process smooth and straightforward.
Excellent service throughout highly recommended and definitely deserving of a 5 star review!
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Good morning, Abdul,
Thank you so much for taking the time to leave such a fantastic review.
Your comments are greatly appreciated, particularly as a broker we’ve recently reconnected with on the platform. I’m delighted to hear that Roy was able to help you get the most from our system and provide the support and guidance you needed during your catch-up.
It’s especially pleasing to hear such positive feedback about both Roy and the platform itself. I’ll be sure to pass your kind comments on to him - he’ll be delighted to receive them.
Thank you again for your recommendation and for placing your trust in us. We look forward to working with you and building what I’m sure will be a successful and long-lasting relationship.
Kind regards,
Mark Phillips
Head of Customer Experience
Hannah on chat was very good on…
Hannah on chat was very good on answering my query today
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Good morning, Josh,
Thank you so much for taking the time to leave such positive feedback.
I’m really pleased to hear that Hannah was able to answer your query so effectively. I’ll be sure to pass your comments on to her, as I know she’ll be delighted to receive them.
Thank you again for sharing your experience with us. Have a great day.
Kind regards,
Mark Phillips
Head of Customer Experience
Have been with Source for some years…
Have been with Source for some years now and always efficient and courteous.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Good morning, David,
Thank you for taking the time to leave such positive feedback.
I’m really pleased to hear that you’ve found Source efficient and courteous over the years, and that your call with Tom yesterday continued that experience.
I’ll be sure to pass your kind comments on to Tom - he’ll really appreciate them.
Thank you again for your continued support and for the great review.
Kind regards,
Mark Phillips
Head of Customer Experience
Good customer service
Hannah was really helpful and resolved my issue quickly, professionally and with no fuss.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Source Insurance
Good morning, David,
Thank you for taking the time to leave such a great review.
I’m really pleased to hear that Hannah was able to resolve your issue quickly and professionally, while making the process straightforward and hassle-free for you.
I’ll be sure to pass your kind comments on to Hannah - she’ll really appreciate them.
Thanks again for sharing your experience with us.
Kind regards,
Mark Phillips
Head of Customer Experience
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.