I ordered the outside lights for my husband fir Christmas and it turned out I needed more. It was so easy to order another length that actually join together. Both deliveries were very quick and effi... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I orded a pair of wall lights and a ceiling light. They were a reduced price so want sure whether they would look as good as advertised. The delivery was quick. I had to wait for electrician to... Mehr ansehen
Unternehmen hat geantwortet
Courier failed to ensure package reached me as customer. TheLights4U customer service were contacted via 4 attempted emails, 2 phone calls... Promise made to investigate with the courier and then get... Mehr ansehen
Unternehmen hat geantwortet
Received the lights I ordered, they are great quality, at a good price and delivered quickly. When I opened the GU10 bulbs included they were cool white not the warm white I'd ordered. Contacted Thel... Mehr ansehen
Unternehmen hat geantwortet
4,0
Gut
92 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Outdoor garden lights …
I’ve had lots of lights from this company always delivered quickly and in great condition. They were exceptionally well priced and I’m delighted with them. Recommended.
1. November 2025
Bewertung ohne vorherige Einladung
Antwort von Thelights4u
Dear Fiona Khan
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Cheap & disappointing
Customer service responded quickly to my enquiries regarding my order. If I'm honest it's the product that' no so great. The mirror is ideal for travel as it folds away but the quality is cheap plastic and the light is not bright enough to be useful. I would have returned it but I don't want to pay further postage costs. I'll probably use the mirror on holiday but it's no good for everyday use. Fairly disappointed. Had a response from the xompany thanking me for my positive response. I am not sure they read the whole review??!!
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Thelights4u
Hi Joolie,
Thank you for your positive feedback which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Purchased a ceiling light and it was…
Purchased a ceiling light and it was never delivered. Contacted the company to return some festoon lights (showing photographic evidence of their delivery) whilst highlighting the ceiling light had not been delivered. They said it was delivered on the 23rd December, so I asked for evidence. They replied with a delivery note from the courier, without a signature, or photographic evidence of the item being received by someone, or placed at my house. So my concern is the item was delivered to the wrong address or something else more concerning happened to it. Either way I do not have what I paid for. The overall cost of my purchase was £124. Only £25 was returned for the festoon lights. The remainder has not been processed as the supplier says it has been delivered. However, I have repeatedly informed them it has still not been delivered. I have asked for photographic evidence or a signature but they have not responded. I am now looking to officially recoup my money. Not impressed with how this has been handled considering I needed this light prior to Xmas as it was the only one both my partner and I agreed upon.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Thelights4u
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
Fraudsters stop ordering
Ordered some lights , were never delivered and when i started calling them they said its already delivered which i never got and my money was taken . When asked for proof they sent me a picture of another parcel with a different name altogether. Now they are not answering my calls for a refund. Don’t order from them they together with Evri they postal partners are committing FRAUD. Stop ordering from these people. I lost my money and warning you don’t fall for them.
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von Thelights4u
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
Don't buy from them!
I have requested a refund via email (that is the only way), I have not received any response after several days. No one replies to follow up email...
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Thelights4u
Hi,
We apologize for the inconvenience this may have caused.
Please contact us via email and we will assist you to the best of your satisfaction.
Kind Regards
Dave
Customer Care
Great product and quick delivery
Great product and quick delivery. Can't fault anything.
Definitely recommend and use again.
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Thelights4u
Hi Allan
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Great lights
Great lights. Great service. Fast delivery.
What more can you ask?
16. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Thelights4u
Hi Stephen
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Antwort von Thelights4u
Hi Simon
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
everything comes on time
everything comes on time, great website
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von Thelights4u
Hi Remi
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Was bit unsure when ordering but was…
Was bit unsure when ordering but was well surprised with the quick delivery and product was how good it was will use them again and have told my friends about them
27. September 2025
Bewertung ohne vorherige Einladung
Antwort von Thelights4u
Hi Martyn
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Antwort von Thelights4u
Hi David
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
Great garden lights and good quality
22. August 2025
Bewertung ohne vorherige Einladung
Antwort von Thelights4u
Hi Donna N Leeds
Thank you so much for this valuable 5-Stars review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Customer Relations
The under-counter strip light wouldn't…
The under-counter strip light wouldn't charge and so obviously didn't work. After contacting the company, and asking for a refund, they asked for a photograph - which I sent immediately. They responded with, 'we will share return details with you in a short while.'
That was four days ago.
I've emailed three times during that period to ask for return instructions. I still don't have them.
I think people get this company confused with this company: lights4you which they definitely are not.
I would not purchase from thelights4u.com again.
Update: as you can see from the response below, the company has made it right, which is much appreciated - so I've revised the number of stars given.
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von Thelights4u
Dear Lindsey,
We’re sorry for the inconvenience and appreciate your patience. Your refund was processed on 10th November without requiring a return, as we wanted to save you the hassle and postage costs. We also immediately informed you that it may take 3–4 working days to appear in your account.
Our team also reached out to confirm this, as we truly wanted to ensure you were refunded smoothly. We hope this clarifies things and would love the opportunity to serve you better in the future.
Warm regards,
TheLights4U Team
Highly recommend company.
Received the lights I ordered, they are great quality, at a good price and delivered quickly. When I opened the GU10 bulbs included they were cool white not the warm white I'd ordered. Contacted Thelights4u and they immediately sent the correct bulbs. Their customer service is first class and I have not hesitation in recommending this company.
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von Thelights4u
Dear Graham,
Thank you for your positive feedback, which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Finn
Great fast service and accurate product…
Great fast service and accurate product at a great price
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von Thelights4u
Dear Colleen,
Thank you so much for this valuable 5-star review. We love to satisfy our customers and hope to see you again with us.
Kind Regards,
Finn
Antwort von Thelights4u
Dear Elaine,
Thank you for your positive feedback, which is very valuable for us.
We hope to see you again with us.
Kind Regards,
Finn
Antwort von Thelights4u
Dear Mike,
Thank you so much for your 5-star review! We’re thrilled to know you loved your experience with TheLights4U. Your support truly brightens our day!
Kind Regards,
Finn
Great customer service
Quick delivery one light came broken, but was replaced quickly great customer service
25. September 2025
Bewertung ohne vorherige Einladung
Antwort von Thelights4u
Dear Suzie,
Thank you for your 5-star review! We’re happy we could resolve the issue quickly — your satisfaction is always our top priority.
Kind Regards,
Finn
The product arrived as promised and I…
The product arrived as promised and I was very satisfied with it
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Thelights4u
Dear Harry,
We truly appreciate your feedback and understanding! Our team is always here to make sure every order ends with a smile. Thanks for choosing TheLights4U.
Kind Regards,
Finn
Antwort von Thelights4u
Dear Elliott,
Thank you so much for your review :)
We hope to see you again with us.
Kind Regards,
Finn
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.