After over two weeks and 10 working days, I still have not received my order. The tracking app is not clear and still does not advise a delivery date. Very disappointing. I was planning on buying th... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Beautiful rug, so soft, cleans well. Wrong colour for living room with dogs however that's my fault 🤦♀️ it's being moved upstairs to bedroom and have ordered another in a darker colour for living ro... Mehr ansehen
Unternehmen hat geantwortet
First time I've purchased from this store and I was surprised just how fast it was delivered, I had previously purchased a rug from Dunelm and was rather dissatisfied with it so returned it and took a... Mehr ansehen
Unternehmen hat geantwortet
Amazing quality, aesthetic and delivery. Rug unrolled without crinkles. Looks beautiful outside. Soft under bare feet and withstands cat claws pawing at it. Love that the edges are toughened and that... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über The Rugs
Vom Unternehmen geschrieben
At The Rugs, we believe a rug does more than cover a floor; it sets the tone, defines the space, and brings your home to life.
Our curated collection features everything from timeless living room rugs to stylish and washable rugs perfect for everyday life. Create flow with elegant runners, add warmth to your kitchen with thoughtfully designed kitchen rugs, or bring character to your patio with our weather-resistant outdoor rugs.
Whether you're seeking subtle minimalism or bold statements, you'll find a rug that reflects your style, and fits every room, effortlessly.
Our Service
Vom Unternehmen geschrieben
- Free & Fast UK Mainland Delivery
- We provide a Free & Fast Delivery service for all rugs within the UK Mainland. Orders placed before 12 pm will be dispatched on the same day.
- Free Return in 30 Days
- While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. We accept all return requests within 30 calendar days from the date the order is delivered.
- Outstanding Customer Service
- Your satisfaction is our priority. Our dedicated customer service team aims to respond to all enquiries within 24 hours. Whether you have a question about your order, need help choosing the right rug, or just want to chat, we're here for you. Reach us easily via Live Chat on our website or by email — whichever works best for you.
We're Always Here
for You
From browsing to buying and beyond, our dedicated customer service team is with you every step of the way.
Whether you need help choosing the perfect rug, want tips on how to care for it, or simply have a question, our friendly support team is ready to assist you whenever you need.
Kontaktinformationen
7 Premus, HP19 8AP, Aylesbury, Vereinigtes Königreich
- info@the-rugs.com
- the-rugs.com
Up to 55% off.
4,4
Hervorragend
952 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very pleased with our new rug
Very pleased with our new rug. Looks lovely. Quick delivery as stated. Would recommend and use again.
8. April 2026
Antwort von The Rugs
Thank you so much for your kind review. ✨
We are delighted to hear that you are pleased with your new rug and that our delivery service met your expectations. There is no greater compliment than knowing a customer would recommend us and choose to shop with us again.
Thank you for your trust and support. We look forward to welcoming you back in the future! 😊🌟
Antwort von The Rugs
Hi Barbara,
Thank you for your kind words! We’re delighted you’re happy with everything.✨
Quality rug great price
First time I've purchased from this store and I was surprised just how fast it was delivered, I had previously purchased a rug from Dunelm and was rather dissatisfied with it so returned it and took a risk with this store and I was very happy with the price and quality. The rug actually lays flat and doesn't move with a gripper sheet underneath, my 2 dogs love it and it's easy to hoover. Would buy from this store again.
7. April 2026
Antwort von The Rugs
Thank you so much for choosing us for your purchase and for sharing such a detailed review. ✨
We are delighted that you took a chance on our store and that we could exceed your expectations in terms of both quality and delivery speed. It is wonderful to hear that the rug has met the high standards of your home and that it provides the practicality you were looking for.
|
Knowing that you prefer our quality and value is the greatest compliment we could receive. We look forward to welcoming you back to our store in the future! 😊🌟
Lovely rug
Lovely rug, great service and delivery. Rug slides on our laminate so needed additional rubber mat
7. April 2026
Antwort von The Rugs
Thank you for your kind feedback. ✨
We are delighted to hear that you are pleased with the rug and our delivery service. Regarding the movement on laminate flooring, we always recommend using an anti-slip underlay or rubber mat for added stability and safety on smoother surfaces.
We are glad you found a solution that works for your home, and we hope you enjoy your lovely new rug for a long time to come! 😊🌟
Lovely rug
Lovely rug, great quality and quick delivery , will definitely buy another rug from here .
6. April 2026
Antwort von The Rugs
Thank you so much for your kind words. ✨
We are delighted to hear that you are pleased with the quality of your new rug and our delivery service. Knowing that you plan to shop with us again is the highest compliment we can receive.
We look forward to helping you find your next piece in the future. Enjoy your lovely new rug! 😊🌟
Good quality product
Very happy with the outdoor rug & service. Delivery & information good. A quality product.
6. April 2026
Antwort von The Rugs
Thank you so much for your positive feedback. ✨
We are delighted to hear that you are happy with your new outdoor rug and the service provided. Ensuring our customers are well-informed throughout the delivery process is a top priority for us, and we are glad to know the quality of the product met your expectations.
Thank you for choosing us to enhance your outdoor space. We hope you enjoy it throughout the season! 😊🌟
Outdoor decking rug.Easy order arrived on time looks…
Easy order arrived on time looks fabulous on our decking of our holiday home .
Would recommend your product and service.
6. April 2026
Antwort von The Rugs
Thank you so much for your recommendation and kind words. ✨
We are delighted to hear that your new rug looks fabulous on your holiday home decking! It is wonderful to know that our service and delivery met your expectations, and that we could help add a touch of comfort to your getaway space.
We truly appreciate your support and hope you enjoy many relaxing moments at your holiday home this season! 😊🌟
Although there was a problem with the…
Although there was a problem with the delivery company, The rug is great!!
23. April 2026
Antwort von The Rugs
Thank you for your feedback and for your patience regarding the delivery. ✨
While we regret the experience you had with the delivery company, we are absolutely delighted to hear that you love your new rug! Providing a product that meets your expectations is our main priority, and we are so glad it was worth the wait.
Thank you for your support and for highlighting the quality of our rugs. We hope it brings a wonderful touch to your home! 😊🌟
Love my new rug
Love my new rug
Elegant and beautiful goes well in living room
Quick delivery
Thanks guys!!
7. April 2026
Antwort von The Rugs
We are so pleased to hear that you love your new rug! ✨
It is wonderful to know that the design adds an elegant touch to your living room and fits your space perfectly. We are also glad that our delivery team was able to get it to you quickly.
Thank you for your kind words and for choosing us! 😊🌟
great prices
great prices , great quality . have bought 4 rugs from them . Returned one as it didn’t fit , but re ordered a bigger one . very easy returns . Purchased both indoor and outdoor rugs .
9. April 2026
Antwort von The Rugs
Thank you so much for being such a loyal customer! ✨
We are thrilled to hear that you’ve enjoyed the quality of all 4 rugs you’ve purchased from our indoor and outdoor collections. It’s also great to know that our return and reordering process made it easy for you to find the perfect fit for your home. 💖
Thank you for your continued trust in our brand. We look forward to serving you again! 😊🌟
Antwort von The Rugs
Thank you so much for your kind feedback! ✨
We are delighted to hear that you are happy with both your new rug and the service you received. Providing quality products alongside a seamless experience is always our top priority 💖
Thank you for choosing us, and enjoy your beautiful new addition! 😊🌟
Excellent customer service. I made a mistake on my order so had to…
I made a mistake on my order so had to return and reorder the process was efficient and hassle free. The rug was great quality.
7. April 2026
Antwort von The Rugs
We’re so glad we could make the return and reorder process easy for you! ✨
Mistakes happen, and we’re always here to ensure your shopping experience remains stress-free 💖 It’s wonderful to hear that you’re happy with the quality of your new rug!
Thank you for your support and for choosing us again! 😊🌟
I love my new rug the colours are so…
I love my new rug the colours are so vibrant it looks perfect where I have it. The only problem I had with it was the cylinder it was wrapped around it had slipped off a bit but was okay when it was opened. This was the worst thing it smelt so strong of petrol or diesel it’s worn off a bit but you can still smell it if you bend down.
2. April 2026
Antwort von The Rugs
We are so glad you love the vibrant colors and the fit in your home!✨
We are sorry to hear about the strong smell upon opening. Sometimes, being freshly packed for protection can trap manufacturing scents, but they usually disappear quickly with a bit of fresh air and ventilation.
If the scent persists, please don't hesitate to reach out to us! Thank you for your feedback and enjoy your beautiful new rug! 😊💖
Customer Services did everything to…
Customer Services did everything to assist me when I realised I would not be at home on the due delivery date.
30. März 2026
Antwort von The Rugs
We are so happy we could help you coordinate your delivery! ✨
Our customer service team always strives to go the extra mile to make things easy for you 💖 Knowing we could take the stress out of your delivery date makes us very proud!
Thank you for your kind words and enjoy your new rug! 😊🌟
Took me a while to choose my rug as…
Took me a while to choose my rug as they have so many but I am delighted with my choice. Very reasonable price for a quality, large rug, which is lovely underfoot and has flattened out and fluffed up superbly. Was also delivered quickly. Recommend!
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Rugs
We’re so glad you found the one among our many choices! ✨
It’s wonderful to hear that the rug flattened out perfectly and that you're loving that 'lovely underfoot' feel. 💖 Providing large, high-quality rugs at reasonable prices is what we love to do!
Thank you for the recommendation and enjoy your cozy, fluffed-up space! 😊🌟
Antwort von The Rugs
Thank you so much for your wonderful review! ✨
We are thrilled to hear that you are happy with the quality and that your rug arrived safely and promptly. Providing a seamless experience is what we strive for every day!
Thank you for choosing us, and enjoy your lovely new rug! 😊🌟
Lovely rug! Nice and plush. Highly recommended
Love the rug; shipping was timely and easy. Had a great experience overall.
2. April 2026
Antwort von The Rugs
We are so happy to hear that you love your new rug! ✨
It’s wonderful to know that the shipping process was smooth and timely for you. Providing a great overall experience is always our goal!
Thank you for your support and enjoy your beautiful new space!🌟
Well first and foremost the new…
Well first and foremost the new sunflowers doormat puts a smile on your face as you walk in the door. Everybody comments on it!! Quality great and arrived very quickly
8. April 2026
Antwort von The Rugs
This review absolutely put a smile on our faces too!
We are so happy to hear that your sunflower doormat is spreading joy to you and your guests! 💖 Providing great quality and fast delivery is our mission, but making our customers smile is the best part.
Thank you for sharing the love! 😊
Antwort von The Rugs
Thank you for this perfect summary! ✨
We are thrilled that you enjoyed our superb quality, swift delivery, and reasonable pricing. Providing the best value for our customers is what we do best!
Thank you for choosing us, and enjoy your new rug! 😊🌟
Quality rug bit lighter like everyone…
Quality rug bit lighter like everyone says but really looks nice
6. April 2026
Antwort von The Rugs
Thank you so much for your honest and kind feedback! ✨
We are so glad to hear that the rug looks really nice in your space! 💖 As colors can sometimes vary slightly depending on screen settings and room lighting, we truly appreciate you sharing your experience with the tone. We're thrilled it met your expectations overall!
Enjoy your beautiful new home update! 😊
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.