After over two weeks and 10 working days, I still have not received my order. The tracking app is not clear and still does not advise a delivery date. Very disappointing. I was planning on buying th... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Beautiful rug, so soft, cleans well. Wrong colour for living room with dogs however that's my fault 🤦♀️ it's being moved upstairs to bedroom and have ordered another in a darker colour for living ro... Mehr ansehen
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First time I've purchased from this store and I was surprised just how fast it was delivered, I had previously purchased a rug from Dunelm and was rather dissatisfied with it so returned it and took a... Mehr ansehen
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Amazing quality, aesthetic and delivery. Rug unrolled without crinkles. Looks beautiful outside. Soft under bare feet and withstands cat claws pawing at it. Love that the edges are toughened and that... Mehr ansehen
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Unternehmensdetails
Über The Rugs
Vom Unternehmen geschrieben
At The Rugs, we believe a rug does more than cover a floor; it sets the tone, defines the space, and brings your home to life.
Our curated collection features everything from timeless living room rugs to stylish and washable rugs perfect for everyday life. Create flow with elegant runners, add warmth to your kitchen with thoughtfully designed kitchen rugs, or bring character to your patio with our weather-resistant outdoor rugs.
Whether you're seeking subtle minimalism or bold statements, you'll find a rug that reflects your style, and fits every room, effortlessly.
Our Service
Vom Unternehmen geschrieben
- Free & Fast UK Mainland Delivery
- We provide a Free & Fast Delivery service for all rugs within the UK Mainland. Orders placed before 12 pm will be dispatched on the same day.
- Free Return in 30 Days
- While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. We accept all return requests within 30 calendar days from the date the order is delivered.
- Outstanding Customer Service
- Your satisfaction is our priority. Our dedicated customer service team aims to respond to all enquiries within 24 hours. Whether you have a question about your order, need help choosing the right rug, or just want to chat, we're here for you. Reach us easily via Live Chat on our website or by email — whichever works best for you.
We're Always Here
for You
From browsing to buying and beyond, our dedicated customer service team is with you every step of the way.
Whether you need help choosing the perfect rug, want tips on how to care for it, or simply have a question, our friendly support team is ready to assist you whenever you need.
Kontaktinformationen
7 Premus, HP19 8AP, Aylesbury, Vereinigtes Königreich
- info@the-rugs.com
- the-rugs.com
Up to 55% off.
4,4
Hervorragend
952 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von The Rugs
Thank you for coming back to shop with us! We’re delighted to hear that you’re still finding great value in our rugs. It means a lot to have your continued support! 🙌
Antwort von The Rugs
We are delighted to hear that your rug arrived exactly as expected and that you're happy with how it looks! Thank you for sharing your feedback with us. ✨
Well worth the price thanks
5. Februar 2026
Antwort von The Rugs
We're so glad you feel that way! Our team works hard to provide the best value possible, so your feedback means a lot to us. Thank you for choosing our rug! 😊
Love the rug
Love the rug! Very soft and comfortable
Colour was perfect and fits nicely in my living room
11. Februar 2026
Antwort von The Rugs
We are so happy to hear that the rug is a perfect match for your living room! It’s wonderful to know that you're finding it soft and comfortable. Thank you for the lovely feedback! 💖
Prompt delivery and rug as described
10. Februar 2026
Antwort von The Rugs
Thank you so much for your kind words! 😊 We're really happy to hear that your rug arrived quickly and was just as described. Enjoy your beautiful new rug!
Highly satisfied with the quality of…
Highly satisfied with the quality of the rug, great price and service. Thank you.
10. Februar 2026
Antwort von The Rugs
Thank you so much for this wonderful feedback! 😊 We're thrilled to hear you’re happy with the quality, price, and service. Your satisfaction means a lot to us. Enjoy your new rug!
This rug is beautiful
This rug is beautiful, I bit lighter than expected but excellent quality. Everyone comments saying how nice it is.
9. Februar 2026
Antwort von The Rugs
Thank you for your feedback! We are glad to hear you are happy with the quality and overall look of the rug.
Really lovely rug for a reasonable price.
Really lovely rug for a reasonable price, an antique look but beautifully soft, arrived quickly and was packaged well. Roll out, hoovered and straight in place, looks fabulous in my dining room.
9. Februar 2026
Antwort von The Rugs
Thank you for your wonderful review! We’re delighted the rug met your expectations and looks beautiful in your dining room.
purrfect carpet
ordering was simple, great communication, fast delivery and best of all the rug is beautiful and matches my bedroom perfect..oh and the cats love it too
9. Februar 2026
Antwort von The Rugs
Thank you so much for your kind words! We’re really happy to hear that the ordering was easy, delivery was fast, and that the rug fits your bedroom perfectly. And we’re especially glad it’s been cat-approved too ✨
I ordered a the large rug and was…
I ordered a the large rug and was delivered within 48 hours! It was a little too big for the space I wanted it for so decided to order the next size down and the returns process was so simple and straight forward considering it was such a large item! The guy who delivered my new rug collected my old one too and I received my refund within 4 days of returning. I was so pleased with the overall service and the actual item itself is fantastic quality. Would definitely order from here again.
4. Februar 2026
Antwort von The Rugs
Thank you so much for sharing your experience! 😊 We're really glad to hear that both delivery and the return/resize process were smooth for you. It’s great that the replacement size worked perfectly and that you loved the quality of the rug. We truly appreciate your trust and would be delighted to serve you again! 💛
Antwort von The Rugs
Thank you for your feedback! 😊 We're really happy to hear everything felt quick and easy for you. Always here if you need anything!
Great service & fast delivery
Great service & fast delivery. I love my rug - it looks great!Good value for money.
9. Februar 2026
Antwort von The Rugs
Thank you so much for the lovely review! 💛 We're delighted to hear your rug arrived quickly and looks amazing in your space. Knowing you feel it’s great value truly makes our day. Enjoy your beautiful new rug! 😊
Quick timely delivery and an excellent…
Quick timely delivery and an excellent quality rug. Would recommend.
9. Februar 2026
Antwort von The Rugs
Thank you for the kind words! 🙌 We're really glad your rug arrived on time and that the quality impressed you. Your recommendation means a lot to us — enjoy your new rug! 😊
Not the best quality rug
Not the best quality rug. It cost £90 and 3 weeks later the creases still show from delivery. Quite lightweight and thin, corners already riding up.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von The Rugs
Hi Aaron,
Thank you for taking the time to leave your feedback.
We’re sorry to hear that your rug hasn’t settled as expected — creasing and lifted corners can occasionally happen depending on the surface and room conditions, but they should usually improve.
To better understand the issue and support you further, we’ve reached out to you directly and kindly requested a few photos so we can investigate this properly and offer the best solution.
We’re here to help!
Kind Regards,
THE RUGS
Good rug so far
Good rug so far. Wish had darker purples like but good rug and good price
6. Februar 2026
Antwort von The Rugs
Thank you for your feedback! 💜 We're glad to hear you're happy with the rug overall. Colour tones can sometimes appear slightly different depending on screen settings, but we truly appreciate you sharing your preference for deeper purples. Your comments help us improve our range! 😊
Would gladly buy again my wife so …
Would gladly buy again my wife so happy . You know what they say happy wife happy life
2. Februar 2026
Antwort von The Rugs
Thank you so much for your wonderful feedback! 😊 We’re absolutely delighted to hear that your wife is so happy!
We truly appreciate your support and would love to serve you again anytime. Enjoy your purchase! ✨
The quality of items is good value
The quality of items is good value. However the site quotes next day delivery which wasn’t the service we received. Order placed on a Sunday so be in sales queue first thing Monday by 9.00 am deadline for Tuesday delivery. We received the items on the Thursday so a little disappointed in dispatch and delivery performance.
2. Februar 2026
Antwort von The Rugs
Hi Andy,
Thank you for your feedback 😊 We’re really pleased to hear that you found the items to be good value and of good quality.
We’re sorry to learn that the delivery did not meet your expectations. While we always aim to dispatch orders as quickly as possible, delivery times can occasionally be affected by courier schedules and high demand periods. We understand how disappointing this can be and truly appreciate your patience.
Your comments are important to us and help us improve our service. If there’s anything further we can assist you with, please don’t hesitate to contact us 🙌
Kind Regards,
THE RUGS
Brilliant Customer Service
Customer service was very quick to reply to my query, and answer was from a human not an automated robot !!!! and when the rug arrived it is gorgeous, just perfect for my studio, and when it gets dirty, which it will, I can pop it in the wash.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von The Rugs
Thank you so much for your lovely feedback! 😊 We’re delighted to hear that you had a great experience with our customer service — and yes, always a real human here!
It’s wonderful to know that you love the rug and that it’s perfect for your studio. The easy-wash feature really does make life simpler! We truly appreciate your support and hope you enjoy it for a long time to come. ✨
Carpet is just right
Carpet is just right, great colour too.
Delivery was quick and the delivery guy was lovely.
Very pleased with my carpet.
5. Februar 2026
Antwort von The Rugs
Thank you so much for your lovely feedback! 😊 We’re delighted to hear that the carpet is just right and that you’re happy with the colour too.
It’s also wonderful to know that the delivery was quick and that you had a great experience with the courier. We truly appreciate your support and hope you enjoy your carpet for years to come! ✨
Fantastic thanks
6. Februar 2026
Antwort von The Rugs
Thank you so much! 😊 We really appreciate your support and are delighted you’re happy with your experience. We hope to see you again soon! ✨
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