I had to change the first scooter I bought because there was a fault with the battery container. I couldn't fit the battery onto the scooter. A replacement scooter was delivered to my house promptly w... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The help with choosing a new scooter was good and very helpful. The only problem I have is slowing it down as it’s not like my previous scooter where you could slow it down to a turtle speed speciall... Mehr ansehen
Everyone at TGA mobility are wonder people to talk to and the drivers that come out are also so friendly and explain everything in detail always making sure my needs comes first thank everyone
It's always a pleasure to deal with Tga caring people that go out of there way to help wouldnt think of going anywhere else.
Unternehmensdetails
Vom Unternehmen geschrieben
At TGA Mobility, we believe that when it’s hard to move, you needn’t stop living. We provide scooters and wheelchairs tailored to suit all kinds of people with all kinds of needs.
Kontaktinformationen
Woodhall Business Park, CO10 1WH, Sudbury, Vereinigtes Königreich
- 01787 882244
- info@tgamobility.co.uk
- tgamobility.co.uk
4,3
Hervorragend
810 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von TGA Mobility
Thank you for your kind feedback. We are really pleased you were happy with the service.
Absolutely brilliant all the way…
Absolutely brilliant all the way through. From calling to enquire, the gentleman that visited for a demo and delivery. Everyone was professional, friendly and knowledgeable. Didn't make me feel awkward or anything. Made the whole thing so easy and explained everything so I could understand and make an informed decision.
30. März 2026
Antwort von TGA Mobility
Thank you so much for your review Lisa. We are delighted to hear you had such a positive experience from start to finish. Our team will really appreciate your feedback . We are so glad we could make the process easy and comfortable for you.
Whill F issues
I’m very disappointed with my experience.
I received a WHILL F foldable wheelchair through Motability in November 2024, and since then I’ve had multiple issues, including error codes appearing on the display. After inspecting the chair, I found a crushed cable.
When I reported this, I was told the repair would not be covered under warranty as it was considered “user error,” and I would need to pay around £900, along with additional call-out fees just for someone to attend. This is simply not acceptable, especially when the issue was not caused by me.
The chair has never been folded by us at any point, so there is no way this damage was caused through misuse. It is only used locally and driven in and out of the garage.
After further inspection, it became clear the cables had not been installed or secured correctly underneath the chair at delivery. This likely caused the cable to move and become crushed over time.
When you pay over £3,500 for a wheelchair that includes installation, you expect it to be set up properly and in line with the manufacturer’s guidance. Unfortunately, that clearly hasn’t happened here.
What went wrong is a combination of poor installation and a failure to properly investigate the issue before assigning blame to the customer. Charging call-out fees and repair costs in this situation only adds to the frustration.
How this could be improved: ensure proper quality checks and installation at delivery, take customer concerns seriously, and carry out a fair assessment before dismissing faults as user error. The financial implications of call-out fees and repair costs, especially when the issue stems from incorrect installation, are not reasonable and should not be passed on to the customer.
I have now submitted a formal complaint regarding this issue and hope it will be resolved appropriately. I would welcome the company contacting me directly to resolve this matter.
Overall, very disappointing product quality and customer service. I would not recommend based on this experience.
15. August 2025
Bewertung ohne vorherige Einladung
Antwort von TGA Mobility
Thank you for bringing this to our attention. We’re very sorry to hear about your experience. We can confirm we have been in touch and are continuing to investigate the matter, and will keep you updated as we work towards a resolution.
No delivery
No notification that they could not deliver against my order until I called to ask where it was, then told it is not available
1. April 2026
Antwort von TGA Mobility
Hi Sam Thank you for bringing this to our attention. We are currently investigating the matter and will be in touch shortly.
Items ordered & delivered in good time
Items ordered & delivered in good time. Very happy with the service.
21. März 2026
Antwort von TGA Mobility
Thank you so much for your kind review. We are really pleased to hear that your order arrived on time and that you’re happy with the service.
poor communication from sales department
item out of stock and not given update on availability despite assurances. really disappointing given that this was a gift
8. März 2026
Antwort von TGA Mobility
We appreciate you bringing this to our attention. Our service team has been in touch and provided you with an update. If you need any further assistance, please feel free to contact us.
Antwort von TGA Mobility
Thank you for your review, Martin. We are delighted you found the website easy to use and that your order was delivered quickly. Your feedback means a lot to us.
Antwort von TGA Mobility
Thank you for the 5-star review Alan. We are delighted to hear you were happy with the service, fast delivery, and the care our driver took with your delivery
Antwort von TGA Mobility
Thank you for your review. We are glad to hear you found the team friendly, helpful, and knowledgeable about our products.
Exceptional customer interaction
Exceptional customer interaction, no fluffy hard sell or pushy attitude
4. Februar 2026
Antwort von TGA Mobility
Thank you for your great review Beverly. We are really pleased to hear you appreciated the straightforward and friendly approach from our team.
Fantastic customer service and help
Fantastic customer service, Emma especially has been so supportive at what is an incredibly difficult time. The shop and the staff have helped me through with good advice and help on multiple occasions and in all interactions with them.
21. Februar 2026
Antwort von TGA Mobility
Thank you for your lovely review. We are so pleased to hear that Emma and the team were able to support you during such a difficult time. Your kind words really mean a lot to us.
Easy to use web site
Easy to use web site.
Very prompt dispatch & next day delivery of the mobility scooter basket I ordered
9. Februar 2026
Antwort von TGA Mobility
Thank you for your review. We are glad you found the website easy to use and that your mobility scooter basket arrived quickly.
Knowledge and experience counts
From the first phone call to THA it seems like a fast track service that got my scooter on my driveway in four weeks.
Every person I spoke with was a nice and friendly ambassador for the company.
I chose the breeze scooter because to me it seemed the biggest scooter because I’m a big person. The mobility scheme took care of any worries about insurance and payment.
Thank you to everyone who helped me get back into the great outdoors.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von TGA Mobility
Thank you for your lovely review Kevin. We are delighted to hear that your experience with the team was smooth from the first phone call through to receiving your scooter. It’s great to know our staff made a positive impression and that the process felt quick and straightforward for you. We hope you enjoy getting back out and about in the great outdoors!
Antwort von TGA Mobility
Thank you for your review Robin. We are so pleased to hear you're happy with the cane/stick clips and that everything met your expectations.
The customer service was prompt and…
The customer service was prompt and provided a technical support very quick.
The technical support person was also very supportive and provided relevant information and timely,
2. März 2026
Antwort von TGA Mobility
Thank you for your review Mr Nwobodo. We are really pleased to hear our team could provide prompt support and helpful information. We're glad we could assist you quickly.
Antwort von TGA Mobility
Thank you for your review Mr Wright. We are really pleased to hear you were happy with the service and found our team professional throughout.
Mum's driving
I was worrying about Mum driving after a recent diagnosis so they tested her safety on the road.
They were happy that Mum is still safe on the road which is a weight off my mind.
3. März 2026
Antwort von TGA Mobility
Thank you for your lovely review Peter. We are really pleased we could help put your mind at ease and confirm that your mum is still safe on the road.
Antwort von TGA Mobility
Thank you for your great review! We are really pleased to hear you found our team helpful on the phone and that your delivery arrived quickly.
Antwort von TGA Mobility
Thank you for your great feedback. We are delighted to hear everything looked good on delivery. We really appreciate you taking the time to leave a review.
The change is good thanks u
10. Februar 2026
Antwort von TGA Mobility
Thank you so much for your review. We are really glad you’re happy with the change.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.