TGA Mobility Bewertungen 

very friendly and helpful staff. Explained everything over the phone, answered all my questions. Came and demonstrated how the power pack worked. Delivered the power pack quickly, and showed how to operate it.

I had to change the first scooter I bought because there was a fault with the battery container. I couldn't fit the battery onto the scooter. A replacement scooter was delivered to my house promptly which works fine, so I'm pleased with that. Excellent service and full marks all round.

Very polite and friendly right from the first email to going in the shop to ordering and collecting. Very quick turn aorind feom order to pick up.

First rate service all round. Perfect scooter for my needs

Everyone at TGA mobility are wonder people to talk to and the drivers that come out are also so friendly and explain everything in detail always making sure my needs comes first thank everyone

I’ve given 5 stars purely for Karl not the sales man who dealt with me in the sudbury shop!!

Karl went above and beyond to help yesterday (27 October 2026) the man who dealt with my scooter in the shop told me that everything was sorted after i test drove the scooter I decided on ect. I was told that my scooter would be delivered yesterday yet poor Karl got to my property being told he was bringing the scooter I had chosen for a home demo and to do paper work if I decided if it was the scooter I wanted. The man in the shop had told me basically a load of nonsense and not done the paperwork ect. Karl went above and beyond when I explained that I’d booked a very important appointment for today and I’d only booked it for today because I was told my Scooter was coming yesterday. So after calming me down he got straight on the Phone sorted the situation out so I could keep the demo until mine is ready and he can deliver then take the demo one away. He was so helpful and made me feel at ease I went into pure panic when he explained the situation before calling anybody. This appointment I have been waiting to be able to book for a long time and it’s a specialist appointment so I was very upset. Karl was sooo patient and understanding with a very calm and understanding nature I was quickly put at ease before he even made any calls! Hes a credit to your team not just for how professional he is but his approach when I was in pure panic and distress over the situation!

We have been dealing with Andy and the advice and service we have received has been really helpful.

Thank you for the fast and efficient way you dealt with my problem, a pleasure to deal with,

Ordered a power pack for paid in full on the 21st and order completed, phoned to get when due to be delivered, just to be told not dispatched yet as of the 25th
Poor service

Avoid this company at all costs. For over a year I have been trying to get a faulty powerpack replaced. It experienced a power surge resulting in my son’s wheelchair flying forwards (with him in it) and the only way to stop it was to disconnect the battery and take it apart. The burning smell was so strong when this happened. TGA couldn’t have been any less supporting about this. The seriousness of the matter was absolutely not recognised. They left us for months without any mobility aid before agreeing to loan a different model until the fault was rectified. Bear in mind this was a known fault to TGA but other powerpack were not recalled putting other customers lives in danger. I was eventually given a new ‘fixed’ power back however over a year later I still have a faulty power pack that has been deemed absolutely fine yet drains a battery in 1.5 miles. Customer services do not reply to emails and even new orders (I have resorted to purchasing a new battery in the hope of hopes that it rectifies the issue) don’t get dispatched. I ordered this over a week ago and it hasn’t been dispatched yet. Please avoid and take your custom elsewhere.

What went wrong? What doesn't go wrong EVERY TIME, the sky really is the limit. I have been a returning customer for too long it's a humiliation ritual at this point. The only thing TGA do in a fashionable time is take your money. Had my chair taken in for a service, 4 months later I called and asked for an update seeing as it's essentially MY LEGS... they apologised as they had put it in a corner and forgot about it, then it would take a following 6 months to work on it. Earlier this year I ordered a part, a month later still hadn't arrived. I called up asking where it was they said soz it's out of stock, still took my money though! It took a further 2 months to get my money back! 2 weeks ago I ordered a £100 charger, they said it'd arrive last week, I just called them, they said sorry we'll send it now it will arrive in a week. They've got a chokehold on this market because attractive mobility aids are so niche but this is by far the worst company I have ever known.

Well it’s a beautiful scooter and folds up really easily.

TGA and Harry the (Engineer)
Very helpful and job done to satisfaction,
Many Thanks

Harry appeared when he was meant to and was courteous.

Absolutely amazing Staff, service and quality

I was in a spot and Ben was my contact. He was amazing - organising what I needed and making sure it hsppened

really good

It was helpful to have someone come to the home to demonstrate