Tepilo Bewertungen 

Ok
So we decided to sell our house, no chain etc. We decided to go with tepilo because we can show people around.
We were promised premium listings, which were nothing more than the word 'premium listing' on Zoopla and right move. Which wasn't what we expected.
We were a bit taken aback when we were asked about viewings and told we had selected that package. We hadn't as we want to do the viewings ourselves.
Quite impressed with the fact they called us to arrange pictures etc. We had a couple of viewings, which was good. However, despite emails and phones call our 'agents', we have heard absolutely nothing. Not even an autoresponder on email.
Call me cynical but this makes me concerned if they can not even be bothered to contact the seller, what else can they not be bothered to do.
Now I know I can cancel with fees, but they get you by making sure the photographs are done quickly, so there will be a fee to pay.
However, they have, so far not kept to there side of the contract we formed, and I do love a good litigation case.
They promise the help at the beginning and once they have you hooked, then that is their cue to shut down contact.

Having spoken to three different "agents", I was assured I'd receive a confirmation email from the "vendor" himself. It seemed strange that the company seemed as disjointed as the man on the phone suggested, and was a warning sign of what was to follow.

Having received no email or confirmation from the vendor, merely the agent, I contacted the company the morning of the viewing to find out what was going on. They said there had been a miscommunication, and that they would re arrange for 10am. I explained it was now too late for 10am, and would require 11am.

The confirmation email came through for 10am

I called again to remind them that we had agreed 11am, so they sent another two emails confirming 11am.

Arrive at 11am - no one there. Call up - "there's been a miscommunication between the vendor and the agent. He's not coming. Sorry". I explained that I had taken time out of work to arrange this, and was met with very little in terms of understanding.

Avoid this company like the plague. I will not use this company again, no matter how much I like the property and will be sharing my experiences with my friends, family and contacts in property.

As an active client I would not recommend Tepilo, I would not use them again.

When signing me up to the service, they were slick and smooth and very quick with all communication and any documentation (and to take my fee). The visit to evaluate, measure rooms, take pics and discuss value went well and I was impressed at that point, I even got the sell price of exactly what I wanted. The next stage was posting the property on sites and making up the advert, the pics were ok, the advert I felt had some inaccuracies and didn't really sell the property very well in terms of potential.
That was around 6 months ago, I've never had a single viewing!
I had initially semi frequent contact with the negotiator and even though the price was reduced twice, still no viewings, which is when communication dried up completely and I left chasing voicemails and normally, no return calls.
I have now managed to get an offer on my property, without Tepilo's help at all and more importantly maybe not the best value either.
But trying to change my properties status to sold/under offer has been challenging, several calls, no callbacks, emails with clear actions, no progress, no replies, its seems a simple thing to do yet its been 2 weeks now!
If you want to save money as I did Tepilo was appealing initially, but don't pay all the fees up front, there is no incentive for Tepilo to do anything then is there?
The Sales negotiator has no experience or knowledge of the area your selling in, so how can they now where to pitch your property or advise you on market lulls or competitive pricing?
If Tepilo does not communicate with you or return calls and provide basic customer services, or actually help you sell your property, then there just a go between to Rightmove/Zoopla and that is pretty expensive for what you pay.

Do not use this company!!!!
I found out yesterday that this company will talk to anyone who asks them any questions about your PRIVATE dealings even after specifically telling them not to tell ANYONE about what i am doing!! How many times do you have to be told "I am selling this property please only talk and deal with me"
Absolutely fuming. Totally incompetent!!

Update!!
Cannot believe the incompetence of not only this company but of their so-called solicitors!!!
I have finally had an offer on my property 2 months ago. After initially filling out numerous forms and having numerous telephone conversations with both parties i haven't heard a single word from either Tepilo or solicitors!
Turns out today i receive an email asking if i have had an offer? Seems like they do not even know what they are doing!!!! Totally disgusted with both companies and shocked that again they ask for money and do absolutely nothing!!!

Had our property on the market for over a year. No communication with the agent unless we contact them. After the initial valuation by them we have consistently been told to reduce the amount, if this is the case why did they initially value it at that price in the first place! No assistance on how we could market the property differently when I asked. Have been told reduce, reduce, reduce, that appears to be their only response with the exception of the latest excuse which is Brexit!! Yet properties in my area two of which have been 4 door and 7 doors away from me with local estate agents have both sold within 12 weeks of the being on the market and not in the condition my property is in. I would recommend that anyone goes with their local agent as this appears to get results rather than a London based agent who only wants to talk about Brexit causing issues for my sale!!! And the only suggestion to get people through the door they come up with is reduce my price again and again and rearrange my photographs. Not a happy customer.

To the customer service manager who has responded to this review. Your email address you have supplied is constantly being rejected and returned as undelivered. Please update with another email.

I normally do not do reviews. However I’m compelled to with this company. A V O I D !

Lack of communication, endless messages left never to be called back, complained ignored. Two advisors moved on in three months. - and yes I’m still awaiting a call back.

Very little feedback from viewings, not updated on the viewing part of the site.

One word SHAMBLES

I’ve now decided to go with a professional estate agent.

First day of being with professional estate agent it sold over the asking price. ,!!! Says it all really

AND IN RELATION TO TEPILO REPLY OF THEY will look into it and reply direct - WELL IM STILL WAITING 14th OCTOBER

Julie as you said you were “contacting myself now” - I’m still waiting Friday 19th October

Wednesday 14th November still nothing , Julie you let this company down , and I have a email saying Emooo is taking over tepilo- not surprisingly really considering the appalling service tepilo provided. I will be seeking a refund.

Tepilo are a complete fraud and a absolute joke. The only time they return your calls is when they want you to sign up, apart from that they never return your calls. I've tried to call them over 10 times and always get an answer phone or a contact centre who say they will pass on my message to the team to get back to me, and you've guessed it! THEY NEVER CALL!
My property has been on the market with them for 3 months and we've had 1 viewing which was a complete waist of time as they didn't even have their house on the market!
My property is also not even on the TEPILO website and they are now telling prospective buyers that they don't have the house on the market anymore? which is confusing when their meant to market the property for a min of 20 weeks and I was also told they keep it until its sold! And no one has called me to discuss removing MY property form the market.
My so called team and point of contacts have also ignored my calls for weeks.
Don't use them and be another one of their victims, as they only want your money and do not come close to the service they offer.
APPALING!

I dealt with a very helpful gentleman who managed to sort the whole selling package in one telephone call. Emails were acknowledged and communication with the same individual was excellent. I would highly recommend Tepilo.

We are due to complete on the sale of our property in 10 days' time. Tepilo were brilliant at the outset: the sales and set up on Rightmove were first class, and we were incredibly lucky that our house sold to the first viewer. But after the sale was passed to the Sales Progression team at Tepilo the service was non existent. They didn't contact us at all after the offer was accepted, and we had to do everything in terms of dealing with the solicitors and estate agents involved in the chain. When we chased Tepilo after two months of no contact the person we dealt with was rude, unhelpful and basically not interested in helping us in any way or doing any work. When we finally exchanged contracts we had no contact again from Tepilo and I had to call and let them know today that we are completing in a few days and query what we do about key handover. I was told they are short of staff, but how can an actual sale that is completing in a few days not be a priority for them to deal with? I guess it's all about getting the initial money when you take out the service, that's why. So to summarise, this is a great concept and it's very cheap compared to a regular estate agent, but be prepared to do all the leg work that an estate agent would normally do. What you are paying for is basically a listing on Rightmove, that's about it. You get what you pay for ultimately.

straight forward, clear info, helpful.

The communication both from them and when trying to get in touch with them is not just poor..its non existant
On their website Reasons to use Tepilo are listed as....
We have handpicked a selection of conveyancers that work with us to ensure your house sale/purchase is as seamless and stress-free as possible.

 The conveyancers were ok, but not sure they work with Tepilo..never mentioned them once during the sale.

We can keep your buyer updated and fill them with confidence throughout the transaction period.

 Rubbish, our buyer frequently complained about the fact that they and their solicitor could not get in touch with Tepilo. Filled with trepidation rather than confidence...

We provide you with a dedicated progression team at Tepilo that have direct access to your personal conveyancer.

 I heard from my 'dedicated progression team' once following offer acceptance, not heard a dicky bird since. No call, no email, nothing.
All updates regarding my sale and purchase have come from the estate agents dealing with my purchase, who kept me updated throughout..thank god.

We don't have to ask you to chase your own conveyancers on a daily basis as some solicitors/conveyancers will not speak to estate agents. You can sit back and let us do the chasing. 
Again, this is rubbish, as i was never contacted by Tepilo, i had to chase my conveyancer myself
 

Saves you valuable time, as we can cut down the time you would possibly have to wait for paperwork to be sent and phone calls to be made.
Didnt save me anything, just caused stress with the complete lack of contact.

I have used eMoov in the past, who have been great and i used them..or so I thought for this current sale, however this was just when they merged with Tepilo...so my dealings were all directed to Tepilo. Very early on i made a complaint to eMoov regarding the lack of contact from Tepilo and things changed for about a week, then went back to being incommunicado.

I would use eMoov again, their portal is easy and at least you can speak to someone. I would not use Tepilo again and would not recommend them. They need to pull up their socks regarding customer contact and keeping their customers informed and updated. My experience was dire.

I tried to book a viewing of a house for sale with Tepilo. The staff I spoke to didn't seem to know what they were doing. No-one rang me back. in the end I went to the house and informed seller of agents incompetence. we arranged the viewing direct..

We have received nothing but appalling service from Tepilo. I would not recommend them to anyone, ever. Don’t waste your money. I’ve been trying to change some details on our house, currently with them. Rang and left two voicemails - after one week not a single response! We’ve been with them 5 months and not had one legitimate enquiry (we asked a friend to make a request to see if they could get through. Did but said it was a cumbersome process). Shocking service and disappointing given Sarah Beeney’s supposed passion for the sector.

My experience with buying a property on Tepilo has been disappointing to say the least. The staff are very disorganised. I viewed a property that I was interested in and put in an offer. I was advised by the handler of the property 'Jermaine,' that he will speak with the vendor and get back to me. I never received any response for about a week, so I phoned the Sales number provided on the website and no one answered the phone on 3 occasions during the course of the morning. I then tried the Customer support number and someone finally picked up the call. I got hold of Jermaine and he forgot to tell me that the vendor is asking for a bit closer to the asking price. I then increased the offer and he said he has left a voicemail on their phone. Two days later I didn't receive a response so I called in at 10.30am today and was told that 'Jermaine' is coming in at 11.00am. So I called back at 12.30pm and I am now been told that he is not in today. I asked if someone else could help me with my offer and a lady advised me that she will transfer me to the Negotiation team. I was then put through to someone called 'Alexandra' and she advised me that she cannot help and will take my details and pass it to the relevant office, but she cannot transfer me to them either. In the end I just gave up.

New update: 27/09
Shortly after I posted this review the manager called me and all of a sudden I was treated with excellent customer service. Something that should have happened right in the beginning. After the negotiations ended she asked me to kindly remove the bad review from Trustpilot. I agreed but then I didn't remove it in the end. She phoned me again the next day asking why I haven't removed the bad review and I explained to her that it was because I felt that the only reason she helped me was because I wrote a bad review so I am not removing it.

Tepilo has caused us nothing but grief. The company is run by incompetent staff that are not experienced estate agents. That's is why they merged with Emoov. We got caught in this merging business and we were told this was the reason we had mixed messages and inaccurate information from their staff. We decided to cancelled advertising our property with them a few days after it went online but we told we can't have the refund. Initially, we were told we got 14 days cooling period should we changed our mind, but it was not explained if the property went online this will not apply. The sale was rushed through and same for the reading of the term and condition. We thought because Sarah Bennie is a celebrity, the company is run by professional estate agents which we could trust. So disappointing, this is quite the opposite. The subsequent conversation we had with the various agents revealed the immaturity as though they are on training to be an estate agent. I will never recommend anyone to subscribe to Tepilo. It is a doggy company.

I am trying to view a property since last week but when I requested a viewing I did not receive a confirmation. I requested a callback and then again called on Monday and was told the agent will only accept 24 to 48 hours before and if they are unable to do the viewing I will be sent an email. Having dealt with Purple Bricks I find this annoying as PB will accept straight away so the buying is not waiting around and can plan the day. I am yet to receive confirmation and am appalled by the service as it looks like you do not want to sell for your client.

Unfortunately my experience with Tepilo left me utterly disappointed and would not recommend using them.

I had popped in my address to get a valuation and within a couple of minutes I had them on the phone trying to get me to sign up which I was looking to do anyway but it did feel a bit pushy.

After this I got assigned an agent to deal with my property which is where it started drifting way off the service I would expect. She was adamant my lease was too short.... the property when built had a 99 year lease and I had been there 12 years to put it into context but she was insistent that I had to extend it (which I wasn't going to do) and this was the reason no-one was interested. This conversation happened twice a week for about a month. She then disappeared and when I wrote to get an update every email was left unanswered with another contact on it so I was left with no answers or contact.

After a good 4 months of silence I went to a high street estate agent and they managed to get me a buyer on the second viewing within a week of me putting it on sale with them.

I phoned up to get my property removed from the site. No answer from the sales team so went through customer services who removed it without any question. They weren't bothered to see why I felt the need to go elsewhere in fact they didn't seem to care and left me in silence until they put the phone down on me.

All in all it was an absolutely disappointing experience and I wouldn't recommend using any online estate agents after this as I feel the service just isnt the same. House buying and selling is a mission as it is without added complications.

A bit of a shakey start regarding early communications, however this very soon turned into great service.
Great service from AA

If there is a choice to put no star I would have. This company is a hustler and a fraud. The chap that dealt with us was keen to get us signed up so offer us freebies such as premier listing and Tepilo sale board but failed to give us the important details. We were told that there should be 14 days cooling period should we change our mind. We decided to pay by finance and we were asked to read the finance term and condition . When we read the terrible reviews about Tepilo, we decided to cancelled few days later. But we were told we can't. Due to the fact that we were already put the house for sale online. The chap that spoke to us said you should have read the term and condition in the website but at the time of the initial agreement none of this been made clear to us. After spoken to the person who were assigned to us, we been advised by them that due to their recent merged with Emoov, staff may have not given accurate information. This is incompetent and unacceptable. We felt trapped and been had. We done all the photos, floor planning, description of the house ourselves. They took £650 to post the house online and answer the few phone calls about our queries. Not a single viewing for 5 weeks. We went on with a high street estate agent and within 2 weeks we had 7 viewers. We last spoken to our designated person, demanding to have our grievances resolved i.e we would like our property taken off the market and the finance agreement cancelled without incurring us the cost. We have not heard from this person since. Tried to contact them several times, we were told the matter will be passed on to the manager and we will in contact. Not a single call. This is a con. The public should be made aware of this. If our case is not resolved , our story will be made known to the media and other sources.

Great if you know what you want from it.

What I mean by that is that we wanted a company that could get our house on RightMove and Zoopla and then leave the booking and viewings to us. We wanted them to be cheap and help where needed but not do everything a traditional agent does.

They did exactly that, Ahmed was super helpful and made sure the offer and acceptance process was seamless and easy. It's not for everyone, if you want an agent to do everything for you and hold your hand with everything it might not be for you but if you're willing to put in some effort to sell your house yourself then I'd 100% recommend Tepilo.