Tepilo Bewertungen 

Stress from day one, never did what they said they would do marketed our house at a price that was not discussed with our self's, we had no views for mths from them and all we were told was to keep dropping the price, the information from them came in dribs abrabs if it was correct at all as caught them out a few times never would I recommend them never they made the whole thing so stressful

Tepilo should be avoided at all costs. Once they have got you signed in, you won't hear anything from them again and if or when you do eventually make contact with someone or have an opportunity to make a complaint they may make you an offer of a free of charge upgraded package, giving you false hope that this may help to sell your house. DON'T BE FOOLED, It means absolutely nothing!!!
There is NO Customer Service, NO Support, in my case they haven't had to take photos (added them myself) they haven't had to visit the property and I have agreed to carry out any viewings. So what am I paying them for? It took 2 weeks and several errors for them to amend the address details, despite numerous emails, clearly stating the correct address. The sales advisor that was originally listed on the website as being allocated to the area of my property doesn't exist and there is absolutely no communication from Tepilo about anything. When you try to contact them on the phone it goes to answerphone, you leave a message and no-one comes back to you. Emails are not answered and I have to pay for this..UNPROFESSIONAL, DECEITFUL & UNACCEPTABLE

Don't waste your money, do it yourself, as you will end up doing it all yourself anyway. READ THE REVIEWS, There are so many customers that have had such a bad experience with Tepilo and the perpetual problems don't seem to be resolved, this shouldn't be happening to anyone!
DON'T LIST YOUR HOUSE FOR SALE WITH TEPILO, YOU'LL BE MAKING A HUGE MISTAKE!!!

It's a big scam!! Do not sign up with an online agent like Tepilo, you are better off going with PURPLE BRICKS, at least they will keep your property on until it sells. Thanks very much Jade Hussy for your advice on going to the Property Ombudsmen. I will, and failing that I will be taking you to a smalls claims court. After Lisa Jacques offered a reduction in fees after enduring dreadful customer service, poor communication is a compliment and a total disregard for the customer. I am still waiting for my money back Lisa. There are so many people who have posted reviews that have experienced this disgraceful service from Tepilo, something needs to be done about it. Jade please don't bother to respond I am not interested in your opinion.

Started so well with tepilo .... sold after 7 days on the market but that fell through unfortunately then it all went down hill from there. Barely any contact with them after that. I had to get in contact with them to get any updates. Was told at the beginning that I would not have to pay until completion then they back tracked on that. Disgraceful customer service to say the least. All they are after is your money with no care at all regarding the sale of your home.

Our Tepilo journey started so well. We are now regretting that decision.
• Intro quick, sounded very professional at a good cost made our choice – that was naïve!
• Went live (13 July) without giving us a say, but pictures were great (and worth one star!)
• Email to say gone live asked for 5 star review and good comments for helpful staff - hmmm
• A viewer in couple of days, but did not view inside of our house – but no feedback for weeks
• We were excited, but it soon went downhill fast from there (3 days in)
• First negotiator did not contact us, we did him - seemed like sucking blood out of a stone
• RightMove figures good but no Tepilo contact, enquiries, viewings – thought about pulling out within 14 days – and now wished I had; once signed up they get the money irrespective
• Rang customer services twice, negotiator emailed and rung too – no contact (no interest?)
• Negotiator finally rang – sorry had note in diary to ring you?!
• We always elicited the communication, not the other way round – once we had signed
• Put on a 1 star Trust Pilot review – within 5 mins a manager rang (end July18) – Lisa Jacques
• I agreed to take down review, for money off (our full expensive package), a new negotiator and promise of better service - hmmm
• Weeks went by, plenty of RightMove hits but no Tepilo contact, enquiries, viewings
• Cut house price by £15000 after a month - high street agents told us they were selling
• For next 10 days RightMove figures doubled and more, but no enquiries, viewings
• A 12 Sep promised negotiator call came and went - no Tepilo contact, enquiries, viewings
• Emailed negotiator (22 Sep) – apologies for not ringing (for ten days!); understand reduced price – he advised us and did it for us! – blames Brexit, particularly after Carney’s foolish comments on post Brexit market – hmmm high street agents still selling
• We DID get copies of ‘our’ pictures
• Went on with high street agent, and on 23 Oct change to a guide price AND had our first viewer with them!
• Tepilo RightMove figures shot up again - but no Tepilo contact, enquiries, viewings

So with Tepilo
• Rushed to market with no promised consultation
• We initiated ALL communications– never Tepilo (sorry – great until you sign, then dismal)
• Nearly 4 months and not a single viewer – so much for EXTRA £300 to cover viewings
• premium listing paid for (ANOTHER £400) but website hits great (tens of thousands of summary views, thousands of detail views) – but what is the point - Tepilo contact, enquiries, viewings . . .
• RECEIVED price reduction of £250 early on – but STILL no paperwork to confirm that our contract is less than our original £1655

Basically
• there is no incentive for Tepilo to do anything once you sign, is there?
• As pensioners this has been a very frustrating and bad experience and a waste of hard earned money; appalling contact and service and
• TEPILO are NOT to be recommended

I paid upfront to sell my property with Tepilo. After 5 months of chasing my allocated sales negotiator and getting no response to messages, emails or voicemails, I have since moved on to another estate agent company. The customer service with Tepilo was horrendous. I was so patient with them but it was so stressful. I kept calling Customer Service asking to escalate the complaint and all they could say was ‘I’ve emailed the team and someone will get back to you’. They didn’t. They only took me seriously when I had asked to remove my property from the market, and after being ignored, I deleted all of the photos myself and amended the listing. I should not have needed to take matters into my own hands. It’s not worth the stress. Go with another estate agent.

I feel sorry for anyone trying to sell with this company. I am very interested in a property that the have and am a cash buyer. Yet they do not respond to my enquiry or my request for a viewing so the vendor is on wasting his time and money with them

My property has been on the market withTepilo since the end of August 2018. The sale sign hasn't been put up yet, the floor plan is incorrect and within last 2 months nobody from Tepilo has cared to return my numerous telephone calls or emails of complaint.
DO NOT SIGN UP WITH TEPILO!!!!
I can't fault their customer service prior my contract signing, but there is literally NONE since my property went on the market.
They ought to be reported to trading standards!!!!
I have now decided to advertise my property with reputable, local high street agent.

I was selling my house in Hertfordshire and Tepilo probably works better in London but it was not effective in Baldock absolutely shoddy service I had to continually chase them to push through any buyers at all. When I did have the 2 viewings which I organised as internet option did not work as it should have done. I had to chase for feedback from Tepilo and ask them what if anything had resulted from the viewings. They only use Rightmove or Zoopla for advertising your property they don't have any potential buyers on their database as they don't have one so you could be missing a potential buyer by seeing your property in estate agents shop front window or their mailing lists so once Rightmove or Zoopla has been exhausted you just have to wait and wait and wait.
I since changed from Tepilo to high street estate agent before the 10 months was up and sold house within 11 days and had 22 viewings and 2 buyers wanting my property the result I was expecting from Tepilo.
I have since sold house and have been trying to settle my account with Tepilo as did my solicitor after my house went through for over 3 months and still to date they have not returned any of my calls or emails. I even gave my card details over the phone to customer service representative of Tepilo as he said he would take the payment but 2 weeks later still they have not taken the money but someone at Tepilo has my card details which is worrying me somewhat. I have since called again and made a complaint but as yet still not heard.

Sarah Beeny you put your name to this and you promise to sell our properties that is just not so!!! I also notice that this company is no longer owned by you but by Northern and Shell at least they won't have to change too many of the boards to remove your face as from what I can tell Tepilo hardly sold any!!!!

Avoid avoid avoid! Agents have never once been able to facilitate viewings, preferring to rely on the goodwill of an 83 year old man. It's a con, don't waste your money.

Well What can I say.

On a whole this was an experience I will not be re-visiting, when I sell my next property.

At the beginning you take out a finance agreement, if you decide to pay later. You agree to use their solicitors as even if you don't then you have to pay them a fee for NOT USING their solicitors.(Please note that if you choose to Pay Later and also choose to use your own conveyancer, there is a fee payable of £360 as explained to you by your property manager when you purchased your Tepilo package.)
The Solicitors fee £599. Not, as all there little add on's over £1000 paid. I can say they were quick to sign you up to get your money.

Took out the middle service + ECP pack. Just below a £1000. A man came out to measure etc. Then put details on the site to sell. Did not notice at first but the description was wrong, only found out when showing people around and they asked about certain things that were not there. After calling them, then emailing it did get changed.

No one comes around to do the valuation its done on-line on properties sold similar to yours. ( not a true valuation as told £317.000 but put it on for £310.00) sold £285.000.

( they did then say because of above mistake they were going to advertise it on face book and upgrade for free), but when looking a couple of weeks later on FB not there?

After trying to call the so called handler, who would have voicemail on, but would not call back, when we did get a hold of her, she then told us, she has to get the face book advertisement authorised by her manager, so either lied to us or just incompetent at her job.
Very hard to get them on the phone, always seems to be on holiday or day off.

All staff did call to tell me what they do but none of the staff seem to do their job just, happy to take your money.if the account negotiator did her job maybe we may have got a little more for it.

As for using their solicitors we suggested to the buyer we use same solicitor so it would be over quickly and she could be in asap. Not so, very slow,(4 months) asked for lots of paperwork in first place, then kept getting emails for the paperwork as they could not find it?

Then after giving all the paperwork, then asked to pay for a “ property pack£240.” three months later, which gets all the paperwork we sent in, from the lease holder. WHAT a waste of our time”

This could have been done on the first day, saving lots of emails, phone calls.

Overall experience of Teplo online and their solicitor.

Don't waste your money, do it yourself, as you will be doing it yourself anyway, but giving them money for the pleasure.
So Very poor client service, too expensive for doing nothing, would never use again .

These are giving Sarah Beeny a bad rep.
-----------------------------
1/1/19 - the sale complete and the solicitor has taken the agent fee.
Teplio have sent me an email stating they are going to take money out of my bank for payment ( TAKE NOTE TEPLIO - YOU HAVE ALREADY TAKEN IT ) i sent then an email back telling them they had already been paid by their solicitor. NO REPLY FROM THEM
today 01/01/19 I have found they have taken another £985.00 out of my bank -although been paid.

This is blatant theft / fraud and has been reported to my bank and their fraud department.
if not paid back then will report to the police.

USELESS BUNCH OF ROBBERS.

Awful experience and have had no viewings or contact in 7 weeks. I'm £1000 out of pocket for nothing. Do not touch our use under any circumstances!! I'm still waiting for a response to my complaint and have asked for them to remove my house from sale but nothing. I'm going to the ombudsmen next.....

Mediocre to poor experience
Every time I have spoken to someone on the phone they were kind and courteous, but ineffectual. The person who emailed me stating to be the point of contact was on leave the next day and never replied to any of the emails or voicemails. Within a month I received an offer and accepted the offer immediately. The seller provided all their solicitors details and has phoned numerous times since then. Unfortunately, both the buyer’s solicitor and I received a box standard message: 'We are sorry no one is available, we will pass on the information'. I have phoned 6 times since the 15th and no one has come back to me or the buyer's solicitor.
The buyer is eager to move forward and so am I, but we have lost 9 days where action should have been taken. I have now resolved to use my own conveyancing solicitor, because of the poor service. I will raise this with the regulatory bodies as this is purely unacceptable. Being self-employed, I am fully aware that lack of communication is detrimental to business, as is the case here. 'Sorry Sarah, but Tepilo or emoov is struggling!!
The down side this is that I have spent money on Tepilo for receiving half the service that could have been used for the current solicitor, only because Tepilo took no action following the acceptance of the offer – getting a nice bonus for doing little, as the website and emails appear to be automated.
Poor client service - totally unacceptable.
Vincint

I am so angry with Tepilo, my house has been on the market for 6 weeks but not a single enquiry or viewing. Repeatedly I have tried to contact Tepilo by phone and email, but no-one ever gets back to me, absolute waste of time and money.

The Seller,The Buyer and the Ugly

First of all my name is not ‘Melrose’ and you may have mistaken my name with the name of the address we were to view. Unfortunately we were unable to view the property on account of a few catalogue of errors mainly on part of Tepilo estate agency.
We did not receive the exact address of the property and only had first half of the postcode so we turned up not knowing which address we were to view. We were unable to identify property as we walked about as the address is one where you cannot access from the font of the property and parking is generally at rear.
 
We waited patiently for the duration of the viewing expecting a phone call however we received none. Our frustration got the worst of us so we called Tepilo by sourcing a number online and the lady on the phone although polite was clueless as to how she could assist as she had no access to information relating to our viewing or the agent or homeowner to call.
 
We left frustrated and disappointed as we really wanted to view the property at least on initial impressions. We received a phone call eventually from the home owner who was a polite lady confused as to why we hadn’t turned up. We explained our situation to her and she was equally disappointed with the situation.
 
As a prospective buyer I am disappointed and disheartened that your catalogue of errors has done a disservice to the seller and the buyer , this not only wasted valuable time on both sides but also a potential sale. I think you owe an apology and an explanation to the homeowner first and foremost and on my part I will be leaving you an unkind but fair google review based on my experience.
 
I think your owners need to take my experience as a case study to ensure that they rectify the inherent issues your business is having for the foreseeable future if it to thrive.
 
I can suggest the following actions for your business to consider
 

Have the most accurate information for buyers and seller with up to date contact information

Provide exact details of the address and point of contact to get in touch with in case of any problems.

Call up 30 mins in advance to confirm attendance for the viewing to save the seller time

Be present at least 5-10 mins before the time of appointment

Follow up with buyer/seller addressing them with the right name etc

This was the worst experience I have ever had...Not only can you not get hold of anyone despite many phone calls and messages being left when you do reach someone they fail to follow up any actions. Not only did I witness this experience but a potential cash buyer also contacted them and they failed to follow this up and put them in touch with us. This cash buyer came to the house to report this. So we had an offer much below the asking price but this could have been so different if Tepilo had done there job correctly. After a complaint (which took 4 weeks to acknowledge they offered £250 compensation. This is now with the Ombusman!!!!! Avoid Avoid.....

As a seller i have given up hope with this company.

After my previous negative feedback i was rung by another handler the next day, which was interesting that it takes a complaint to get a call from them....we discussed findings and made some changes to the online websites.

I was told i would get a call the following monday to see how things were looking which sounded positive... guess what, 2 weeks later i have heard nothing from them again.

I have emailed Julie 4 days ago from seeing her comments back to other frustrated customers and no response back. I now sent email to Jade yesterday as simply I habe been ripped off.

Im not getting the service i expected or paid for against what Tepilo advertise on their website.

I feel like i have simply been taken for money and the whole business model is to get your money, get it advertised and ignore you.

Im all up for online agents, reducing costs for sellers and thought i would give this a go in the online world we live in today. Just a shame my first experience of it has been so so bad

This is a view as a buyer. My initial experience was good and the girl seemed fairly helpful. However as soon as the offer was accepted the communication became none existent. No matter how many times you call or email you receive no response or follow up. Even though my offer was accepted the house still has for sale outside and the website still says ‘under offer’ instead of ‘sstc’. The service is appalling

The 5 stars are for the staff only!!!!

They are so helpful and friendly. I decided not to go with Tepilo. But please beleive me...the running of the business is in no way a reflection of the customer service. Adil Malik was very helpful today. He was proffessional and courteus. That is definitely 5 star.

I wrote my first review here on the 29th August 2018 in the hope that someone from Tepilo may respond or at least improve there customer service - absolutely nothing and no response. I was sold the 'gold' package by a very charming gentleman who promised professionalism and regular contact and considering I was selling my house for £780k I needed the more enhanced service. I paid upfront - huge mistake! I've had 5 viewings since July and whilst I understand a house is only appealing if the right people walk through your door which is beyond Tepilo's control to some degree, the level of contact from anyone within the company is appalling. You get no updates, no suggestions of what else to do to improve your chances of selling and the only time contact is made is when someone books a viewing. When trying to make contact with someone when you can't get hold of your case advisor you get put through to a company who have nothing to do with Tepilo and are just a call centre handling enquiries for a number of companies, they are there to simply pass messages on which inevitably don't get returned and as such you have no one to complain to or escalate that you aren't getting responses to calls and emails. I regret paying just short of £2k for this service and I shall be seeking some sort of refund, again I am waiting for clarity of who I should write to for this. Sarah Beeney should be ashamed to link her professional career to this company. As my previous review said - abysmal.