The item and service from the seller was excellent, the greatest let down was the choice of carrier, DHL won't allow you to change the delivery until they've attempted to deliver and failed, I then ch... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Shipping was v fast - pricing ok . However the on line images and detail is lacking. This is an all plastic unit so only fed by live/ neutral lighting ‘flex’ no earth required . It is led so thats o... Mehr ansehen
I purchased some light bulbs and one failed shortly after fitting. I contacted Tekled and asked to buy a single bulb. Without quibble, I was sent a replacement. That’s customer service.
Wanted a new under cupboard led light due to failure of switch on old unit, of three. This company had what I required at a reasonable price. Received & satisfied. Wiring for same can be adjusted easi... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Established in 2004, TEKLED has evolved into a distinguished manufacturer and supplier of both internal and external lighting fixtures, tailored for commercial, industrial, and residential applications. Our product line boasts a broad range of indoor and outdoor lighting solutions, including ceiling lights, wall lights, downlights, spotlights, among others. With over 15 years of industry experience extending across four continents and more than ten countries, TEKLED is renowned for delivering exceptional customer service, an expansive assortment of quality products, all while upholding the steadfast reliability that has underpinned our operations since our inception.
Kontaktinformationen
TEKLED Unit 21, Beeston Business Park, Technology Drive, NG91LA, Beeston, Vereinigtes Königreich
- 0115 922 1605
- customerservice@tekled.co.uk
- tekled.co.uk
4,7
Hervorragend
2140 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
The item and service from the seller…
The item and service from the seller was excellent, the greatest let down was the choice of carrier, DHL won't allow you to change the delivery until they've attempted to deliver and failed, I then chose one of their collection points this was confirmed and I was told I would receive a collection code when it been delivered, I never did. I went to the collection point where it had indeed been delivered the shop keeper then contacted DHL customer service ! where I was then put on hold for over 20 minutes. The carrier is by far the worst I know, way behind Evri, royal mail od dpd, I certainly would not use DHL .
13. April 2026
Good service but article was slightly…
Good service but article was slightly damaged during delivery
14. April 2026
Shipping was v fast but…
Shipping was v fast - pricing ok .
However the on line images and detail is lacking. This is an all plastic unit so only fed by live/ neutral lighting ‘flex’ no earth required . It is led so thats ok, but what is a real disappointment is that the cable feed is out of the end of the unit - you do get a connector block but the cable tail is only about 50mm.
When replacing neon tube light fittings as I am doing where you can choose where the cable exits the unit, this is a pain. The TechLed unit appears to be sealed
14. April 2026
Customer service and delivery is exceptional
I purchased some light bulbs and one failed shortly after fitting. I contacted Tekled and asked to buy a single bulb. Without quibble, I was sent a replacement. That’s customer service.
13. April 2026
Worth the money, only small issues
The light fitting I bought looks exactly as described so no issues there. The casing to attach it to the ceiling could be a little more study. The connector box for the lights isn't really appropriate for this kind of fitting (there are 5 live, 5 neutral and 1 earth wire and the connector box only has one port for each wire type. If it was just 2 of each wire it would be fine but with 5 of each they don't really fit). But you get what you pay for and this was a really cheap price for a fancy looking light.
11. April 2026
Antwort von TEKLED
Thank you for your detailed feedback. We’re glad to hear that you’re happy with the look of the light and that it matches the description.
We appreciate your comments regarding the ceiling casing and connector box. Your point about the number of wires and the limitations of the connector is very helpful, and we’ll be sure to pass this on to our product team for future improvements.
If you need any assistance or guidance with installation, please don’t hesitate to get in touch with us—we’re always happy to help.
Thanks again for your honest review!
Great range of products that were easy…
Great range of products that were easy to order and rrived very quickly
10. April 2026
Antwort von TEKLED
Thanks for taking the time to leave such a positive review. Your satisfaction as our customer is what drives us to do our best every day.
Superb service again and again
Superb service again and again. Quality items, fast delivery, spot on prices and a great range of products to choose from.
17. November 2025
Antwort von TEKLED
Thanks for taking the time to leave such a positive review. Your satisfaction as our customer is what drives us to do our best every day.
Antwort von TEKLED
Please accept our heartfelt apologies for any inconvenience this may have caused. We understand the importance of timely delivery. We need to emphasise that we work closely with third-party delivery services to ensure the swift and secure transportation of our products. However, we recognise that, in this instance, our performance did not meet the standards we set for ourselves.
Antwort von TEKLED
Thank you for choosing us. Satisfaction of our customers is a source of pride for us.
Antwort von TEKLED
We are incredibly grateful for your kind words. Thank you for sharing your positive experience with us!
Tekled Wall-E Double Head Security light
The design only allows cable access directly through the wall which, in most cases, is not possible. e.g. a house cavity wall which is plastered, decorated or with wall fittings. There should be access through the side from, say, an external junction box. I had to rake out a brick joint to get the cable in.
Once the back plate is fixed the light unit has just an awkward push fit on to it. The push fit is not very secure and would be so much better with a screw fixing method for maintenance access.
30. März 2026
Antwort von TEKLED
Thank you for your detailed feedback on the Wall-E Double Head Security Light.
We’re sorry to hear that the installation process was challenging. Your point about cable access is very valuable—particularly for properties with cavity walls or existing finishes—and we understand how having only rear entry can limit flexibility. Your suggestion regarding a side option from an external junction box is noted and will be shared with our product development team for future improvements.
We also appreciate your comments on the push-fit connection. We understand that a more secure fixing method, such as screws, could make installation and future maintenance easier and more reassuring.
Thank you again for taking the time to share your experience—feedback like yours helps us improve both our products and design decisions.
Prompt response and delivery
Prompt response and delivery! I would do business with Tekled again.
Unfortunately the items didn’t fit, so I will need to exchange the items.
1. April 2026
Antwort von TEKLED
Thank you for your kind words about our response and delivery—we really appreciate it!
We’re sorry to hear that the items didn’t fit as expected, but we’ll be happy to assist you with the exchange process. Please feel free to reach out to our customer support team at customerservice@tekled.co.uk, and we’ll make sure everything is sorted as quickly and smoothly as possible.
We look forward to serving you again soon!
TekLED
TekLED, always the best, and their quick deliveries literally save the day… thank you, I will be back
23. März 2026
Antwort von TEKLED
It's customers like you that make our job wonderful. We appreciate your feedback and are happy to have met your expectations.
Pretty fairy lights
Fairy lights despatched quickly and well packaged. They give a nice warm glow in the garden
30. März 2026
Antwort von TEKLED
Your positive feedback is like a spotlight on our commitment to excellence! We're over the moon to learn that TEKLED brightened your space. If you ever need more brilliance, count on us to keep your surroundings aglow.
Excellent quality product and service.
26. März 2026
Antwort von TEKLED
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us.
Antwort von TEKLED
Thank you for choosing us. Satisfaction of our customers is a source of pride for us.
Found the exact light i needed and fast shipping
Found the exact light i needed from Tekled. It was reasonably priced for 2 lights and the shipping was extremely fast. Very happy with my purchase and would definitely buy from them again ☺️
23. März 2026
Antwort von TEKLED
Thanks for spreading the 'light' with your kind words. We are beaming with joy over here!
I’m really impressed with TekLED as a…
I’m really impressed with TekLED as a company, particularly their customer service. They seem to uphold the kind of strong ethics that many British companies were known for a decade ago. My experience was positive from start to finish — from placing the order through to resolving issues that only became apparent a few months after delivery. I’d happily do more business with them in the future.
A special mention goes to their calm and patient customer service team. They didn’t try to place blame on me or make an issue of the delay in reporting the problem, which made the whole process smooth and reassuring.
23. März 2026
Antwort von TEKLED
We greatly appreciate your kind words about our customer service. Your recognition of our customer service means a lot to us. Providing excellent support is a top priority for us at TEKLED. Our team is dedicated to assisting customers with any inquiries or concerns. Thank you for choosing us!
Ordered Saturday night
Ordered Saturday night , delivered Tuesday afternoon. Brilliant service 10 out of 10
23. März 2026
Antwort von TEKLED
Thank you for acknowledging our quick service! We are thrilled to hear that your delivery arrived earlier than expected. At TEKLED, we understand the importance of timely delivery, and we are committed to ensuring a seamless shopping experience for all our valued customers. Feel free to reach out to us for more of your lighting needs.
I have had five sets of outdoor lights…
I have had five sets of outdoor lights from Tekled, and overall they have been fine. The last two sets didn't last a month per set. They were replaced free of charge as they come with a 12 warranty. I had to remind them about the last set a couple of times but they replaced them. Overall an excellent service.
17. März 2026
Antwort von TEKLED
Thank you for your continued support and for choosing Tekled for your outdoor lighting—we truly appreciate it!
We’re glad to hear that you’ve been happy overall, and that our team was able to resolve the issue by replacing the faulty sets under warranty. That said, we’re sorry for the inconvenience caused and for needing to follow up—we understand how frustrating that can be and will work on improving our response times.
Your feedback means a lot to us, and we’re always here if you need any further assistance.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.