The customer service was brilliant. James and Abdul were very helpful at the Leicester Branch. A had a courtesy car provided by switch car rental whist my car was being repaired under insurance cov... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I am absolutely shocked by the underhanded billing practices of Thrifty Car Rental (Scot Group Ltd). I was provided a rental vehicle through Renault to use from February to first week of July 2026 w... Mehr ansehen
Despite being very busy on pickup, the staff were very communicative, and processed my van really efficiently. Drop off was equally as well dealt with.
Unternehmen hat geantwortet
The service I received from all of the staff but in particular from Hannah was gold star. She was helpful, professional and very kind. She is a wonderful representative for the company. Also the car... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Kontaktinformationen
Matford Park Road, Marsh Barton , EX2 8AW, Vereinigtes Königreich
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4,2
Gut
558 Bewertungen
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Top Top Marks . What service ! Bristol North !
Well well , I would never have thought that hiring a car could be so easy and such a nice experience ! From the booking on ( booking.com) to the collection , form filling , the car itself and the return - everything was first class! People are only too quick to complain these days , but this was the exact opposite and deserves a mention ! Special shout to the lovely Aussie guy on front desk, the nice Dutch and Ukranian dudes, Irish Paul and the lovely local lady on front desk when we brought the car back ... Top marks u folks! Switch Car Rental you are lucky to have these people - please look after them ! Thanks again !
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Giles,
Thank you so much for this fantastic review! We're delighted to hear that your car hire experience was so easy and enjoyable from start to finish. It's wonderful to know that our team made such a positive impression, and we'll be sure to share your kind words with everyone mentioned. Your recognition means a great deal to us, and we're grateful that you took the time to leave such detailed feedback. We'd love to pass your compliments on to the correct team, so if you could let us know which branch you visited, we'd really appreciate it. Thank you again for your support, and we look forward to welcoming you back in the future!
Best regards,
The Switch Team
Rude and thuggish
Firstly I’d say my experience at getting the car initially was very good. Very quick and no hassle.
However, when it came to the collection of the vehicle, the persons responsible for collecting the vehicle on the day sent me a text at 16:30 to say they’re on their way to collect the vehicle, as I didn’t see this text they rang me at 17:05 to tell me they’re at my address to collect the vehicle, I tell them I’m not there and won’t be back until 18:30. At which point they tell me I’m no longer insured on this rental vehicle as it’s gone past 17:00 and shouldn’t be driving it (Not sure if this was a lie or truth)
They then ask me to drive over asap, I reminded him he just told me I was no longer insured on the vehicle so I would not be driving it and they should collect from where I was. This was not an option for him. Of course he said he would “extend my insurance until 18:30 exactly” and I would need to get it back at my address by this time and they would collect the following day. Ok fair enough. And that’s what I’ve done, I’ve got the car back to my address for 18:30 ready for collection tomorrow. On my arrival home, my Mother is shaking and scared because she had someone at the door telling her I’m no longer insured on the car and shouldnt be driving it, they were also taking pictures of my address which was not pleasant for my mother either.
My issues are:
1, 30 mins notice of collection? Ridiculous!
2, Calling me and acting like they’re debt collectors who sound as though they’re going to break my legs if I don’t bring the car within 15 mins as they won’t wait
3, Telling me I’m no longer insured and asking me to drive the vehicle?
4, Showing up at my address and scaring the life out of my elderly mother who has a heart condition and 80% deaf, the first thing she saw was some bloke taking pictures of the property and then telling her I’m not insured to drive the vehicle
Calling me 24hrs before and giving me notice should be standard. This would be professional and allow me to refuel the car and clean it etc.
They’re coming to collect the vehicle tomorrow, hopefully I’ll would have left for work by time they collect because they’ll be getting a few words from me on this. This company need to get to grips with this.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Shane,
Thank you for taking the time to share your experience. We're pleased to hear that the initial vehicle delivery process was quick, straightforward, and met your expectations. However, we're very sorry to learn about the issues you encountered during the collection process. We understand your frustration regarding the short notice provided, the communication surrounding the collection, and the concern this caused both you and your mother. This is not the level of service we aim to provide, and we sincerely apologise for the distress and inconvenience described. Your feedback has been noted and will be shared with the relevant teams for review, particularly regarding the communication before collection, the information provided about vehicle insurance, and the manner in which the situation was handled at your property. We appreciate you bringing these matters to our attention, as feedback such as yours helps us identify areas where improvements are needed. Thank you again for your comments, and we wish you all the best moving forward.
Best regards,
The Switch Team
Shane from Beckton
Shane from Beckton, the man who brought the new car, was absolutely brilliant. He was so helpful and took the time to explain everything to me. He went into great detail about how to use the car and made sure I understood everything before he left.
I really appreciated his patience and kindness. He was fantastic!
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Don,
Thank you for your 5-star review. We are delighted to know that you were pleased with our rental service. Our team is dedicated to providing high-quality service, and your positive feedback serves as a wonderful motivator for us.
Best regards,
The Switch Team
Go somewhere else
if i could give them no stars i honestly would. overpriced, they have no clue how a phone works, it took me to go down there 2 times for them to come collect the car. on top of this they hired out a plug in hybrid to me and did not give me a cable to charge it, after waiting for 45 minutes to get through to someone, i decided i was gonna go there instead and i spoke to a guy there, cant remember his name. i politely asked him for a charger and he stated "if its not in the car then you dont get it". very unprofesional would not reccomend this place to anyone. your money and time is better in other places.
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Dan,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. The issues you have raised regarding communication, the collection process, and the charging cable are disappointing to hear, and they do not reflect the standard of service we strive to provide. We understand how frustrating it must have been to make multiple trips and experience delays, particularly when hiring a plug-in hybrid vehicle. Your comments have been noted and will be reviewed internally as we continue to work on improving our service. We appreciate your feedback and apologise for the inconvenience caused.
Best regards,
The Switch Team
Excellent service from Naheed who…
Excellent service from Naheed who delivered the car, on time from Wolves branch. Explained all very well.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Neil,
Thank you for your kind feedback. We're delighted to hear that Naheed provided excellent service and ensured your vehicle was delivered on time. We'll be sure to pass on your comments to Naheed and the Wolverhampton branch team.
Best regards,
The Switch Team
Delivery driver really helpful naheed…
Delivery driver really helpful naheed his name was from wolves branch thank you f your help
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Dekka,
Thank you for your kind feedback. We're delighted to hear that Naheed from our Wolverhampton branch was so helpful and provided excellent service. We will make sure your comments are passed on to him. Thank you for taking the time to share your experience with us.
Best regards,
The Switch Team
Naheed from the Wolverhampton branch…
Naheed from the Wolverhampton branch delivered my car today, explained everything in great detail. He was very happy and polite.
15. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Kimberley,
Thank you for your wonderful feedback. We're delighted to hear that Naheed from our Wolverhampton branch provided such a positive delivery experience. It's great to know he took the time to explain everything in detail and that his happy and polite manner made a good impression. We'll be sure to pass your kind comments on to him. Thank you for choosing us, and we hope to assist you again in the future.
Best regards,
The Switch Team
Masood was very friendly and efficient
Masood was very friendly and efficient. He told me all about the car and was very informative, highly recommend.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Natalie,
Thank you for your kind review. We're delighted to hear that Masood provided such a friendly and efficient service. It's great to know he took the time to explain everything about the vehicle and ensure you felt fully informed. We'll be sure to pass on your compliments to him. Thank you for the recommendation, and we hope to assist you again in the future.
Best regards,
The Switch Team
Great service
Great service , pleasant and respectful staff , got here an hour early and they moved everything around as to help me out instead of waiting around
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Jarvis,
Thank you for your wonderful feedback. We're delighted to hear you received great service from our team and that the staff were pleasant and respectful throughout your visit. We're especially pleased we could accommodate you when you arrived early and help get you on your way without a long wait. We appreciate your review and look forward to assisting you again in the future.
Best regards,
The Switch Team
Takes more than an hour to get the car
Took about 40 mins to check the paperwork, took us to our car to realise it was unacceptably dirty, then to wash it for another 15 mins. Haven’t had to wait for so long at other rentals.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Neha,
Thank you for your feedback. We're sorry to hear that your collection experience took longer than expected and that the vehicle was not presented to the standard you rightly anticipated on arrival. We understand how frustrating this must have been, particularly when compared with your previous rental experiences. Your comments have been shared with the relevant team so we can review our preparation and handover processes and work to improve them. We appreciate you taking the time to bring this to our attention.
Best regards,
The Switch Team
Car arrived on time in very good…
Car arrived on time in very good condition and the team that picked the vehicle up had great customer service. Thanks Ian and Ade.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Mark,
Thank you for your kind review. We're delighted to hear your vehicle arrived on time and in excellent condition. I'll be sure to pass your compliments on to Ian and Ade, who will be pleased to know their customer service made a positive impression. Thank you for choosing us, and we hope to assist you again in the future.
Best regards,
The Switch Team
JORDAN
JORDAN - from the branch in Sheffield
This lady made my week with her customer service skills after an awful week for me and my boys. She was more than helpful and made my hell week fade slightly, so understanding to my needs and made sure they were met and I got my car within the hour. If I’m ever in this situation again I will definitely use Switch and that is solely down to Jordon and the was she dealt with my call and my needs ass quick and hassle free as she did.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Kerry,
Thank you so much for taking the time to leave such a wonderful review. We're delighted to hear that Jordan was able to make a difficult week a little easier for you and your boys. Providing understanding, efficient and hassle-free service is exactly what we strive for, and it's fantastic to know that Jordan went above and beyond to ensure your needs were met and that you were back on the road so quickly. We will be sure to share your kind words with Jordan and the Sheffield branch team. We truly appreciate your support.
Best regards,
The Switch Team
I’ve had a brilliant experience with…
I’ve had a brilliant experience with Switch, at Truro (Threemilestone) branch. It’s been quite a long hire period (my dealership uses Switch for courtesy cars) and Sergio and Alex and their team have gone out of their way to make it as painless as possible. Our first hire car was way too big for us, and the team let us try other cars for size, and swapped it over with no bother. Every contact with them has been a pleasure, they are brilliant ambassadors for your operation. Thanks for making it sooo easy! n&j
13. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Nick & Jackie,
Thank you so much for your kind words. We're delighted to hear that Sergio, Alex, and the team at our Truro branch made your experience such a positive one. We understand that being without your own vehicle for an extended period can be challenging, so we're pleased we could help make the process as smooth and hassle-free as possible. Your feedback means a great deal to the team, and we'll be sure to pass on your compliments to Sergio, Alex, and everyone involved. Thank you for choosing Switch.
Best regards,
The Switch Team
Switch Excellent service very helpful staff
Switch Kings Lynn were really good. I rang before the rental and they kindly let me send all the documents to them in advance so we didn't have to search for these things when we arrived. Ian who helped us with our rental was brilliant, he helped us hugely with the addtional driver and also offered to assist in getting us to the station when we returned the vehicle. Excellent service.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Luke,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Ian directly so please let us know which location your rental was from.
Best regards,
The Switch Team
5 Stars Switch Kingstown CARLISLE
Switch CARLISLE… Fantastic service, they went over and above to help get me a great car while mine was being sorted. Huge shoutout to Simon, he was a real pleasure to deal with and was super helpful all the time I had the car. Great company Highly recommended. Thank you soo much.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Vivvy,
Thank you so much for your fantastic review. We're delighted to hear that you had such a positive experience with Switch Carlisle and that we could help keep you on the road while your own vehicle was being sorted. Simon will be especially pleased to hear your kind words. Providing helpful, friendly service and going the extra mile for our customers is exactly what we strive for. Thank you for your recommendation and for choosing us. We wish you all the best and hope to assist you again in the future.
Best regards,
The Switch Team
Professional, pleasant and helpful teams
The vehicle was delivered by Mark Spares and Paul Butt. They were courteous & professional and gave me a helpful quick run down if the vehicle controls.
The collection was by Gary & Ray. Professional, thorough and helpful.
Would recommend this company without hesitation.
12. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Amanda,
Thank you for your wonderful feedback. We're delighted to hear that Mark, Paul, Gary and Ray provided such a professional and helpful service throughout both the delivery and collection of your vehicle. We'll be sure to pass on your kind comments to the team. We really appreciate your recommendation and thank you for choosing us.
Best regards,
The Switch Team
This company will use any excuse to get…
This company will use any excuse to get more money from you .AVOID
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Mandip,
Thank you for your feedback. We're disappointed to learn that your experience did not meet expectations. Our intention is never to charge customers unfairly, and we strive to be clear about all costs from the outset. If you'd be willing to contact us, we'd appreciate the chance to review your concerns and address them directly.
Best regards,
The Switch Team
Brilliant service and customer…
Brilliant service and customer friendly.
Vehicle also in emasculate condition.
I was served by Mr Tezz
11. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Kebia,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Mr Tezz directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Great telephone customer service also…
Great telephone customer service also Gary and his colleague who delivered the car were absolutely brilliant.Switch were absolutely spot on from start to finish. The car was beautiful and I enjoyed every single minute driving it. I will definitely be using them again and also I will be recommending them to all my family friends and clients. Thank you Switch you’ve been an absolute pleasure.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Amy,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Gary directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Don’t want to give one star the Glasgow…
Don’t want to give one star the Glasgow airport branch don’t like to answer the phone and the head office customer service is appalling sneakingly trying to charge customers cards money without proof or sorting it out shocking that they don’t even know who they are regulated by
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Mira,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration regarding the difficulties contacting our Glasgow Airport branch and the concerns you have raised about customer service and charges made to your card. We take these matters seriously and would like the opportunity to investigate what happened and address your concerns properly. Please contact us at customer.service@switchcarrental.co.uk with your booking or rental agreement details so that we can review your case. We are committed to providing clear communication, fair processes, and excellent customer service, and we apologise that your experience did not reflect these standards.
Best regards,
The Switch Team
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