The customer service was brilliant. James and Abdul were very helpful at the Leicester Branch. A had a courtesy car provided by switch car rental whist my car was being repaired under insurance cov... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
I am absolutely shocked by the underhanded billing practices of Thrifty Car Rental (Scot Group Ltd). I was provided a rental vehicle through Renault to use from February to first week of July 2026 w... Mehr ansehen
Unternehmen hat geantwortet
Despite being very busy on pickup, the staff were very communicative, and processed my van really efficiently. Drop off was equally as well dealt with.
Unternehmen hat geantwortet
The service I received from all of the staff but in particular from Hannah was gold star. She was helpful, professional and very kind. She is a wonderful representative for the company. Also the car... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Kontaktinformationen
Matford Park Road, Marsh Barton , EX2 8AW, Vereinigtes Königreich
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4,2
Gut
558 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 99 % seiner negativen Bewertungen beantwortet
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Car collection by Stefan was super…
Car collection by Stefan was super SWIFT. Thank you.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Linh,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Stefan directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Excellent communication
Excellent communication. Hyundai i20 was dropped off on time by Paul and he explained everything. Friendly, efficient and trustworthy. Great Service.
Worcester location
Thank you
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Adam,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Paul directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Worst Courtesy Car Experience EVER
This is by far the worst car rental/courtesy car lease company I have ever encountered in my life. My mother was recently in an accident which required her car to be sent off for repairs & be out of use for approx. 2 to 3 weeks which meant that she would need a suitable courtesy car as she's disabled & unable to get around otherwise. If you desire to be able to contact your car lease company via phone, Switch (especially Switch in St Albans on Hatfield Road, although head office is just as bad) is the last place you should consider taking your business. I (and my family) have called them countless times over the last month - as have my insurance company (direct line) - and have waited on the phone for HOURS to try and make arrangements. The phone just rings and rings and rings....Up until this day, no one has EVER answered. It's to the point where I question the point of them even having a telephone line or phone number! I've NEVER experienced such poor & non-existent customer service before, to the point that my insurance company themselves had to reach out via email, to prompt them to actually carry out the simple task they were being paid to do. Finally, after almost 2 weeks of trying to contact them, a courtesy car was arranged and delivered (it ended up being an awful Jaecoo SUV but that's besides the point).
Once my mother's car was finally repaired & delivered, we (and the insurance company) attempted to contact switch to arrange pick up of their car. They eventually acknowledged the communication & texted a specific date/time for collection. Guess who did not arrive to collect their SUV on that date or contact us or Direct Line to reschedule?🤨 Keep in mind we had nowhere to park this SUV because as I'm sure you can imagine (like most homes in the UK) we do not have unlimited driveway space for parking, we already had 2 SUV's & therefore finding space for a THIRD became a massive inconvenience. It was not until almost a week later after having to contact the insurance company numerous times & having them notify Switch that they would be cancelling insurance on the vehicle AND payment for leasing extra days *unnecessarily* that they actually arranged to come and collect the car. Even upon pick-up they tried to blame us for leaving an imaginary 'dent' on the passenger side of the vehicle which we argued was impossible because the car had only been used twice & neither times was the passenger door used nor near any other vehicle, that they finally left it alone.
Overall, an absolutely AWFUL experience😭 I would much rather sacrifice money on Ubers or on paying a different company out-of-pocket, than ever have to deal with them again. Let this be your warning; if your insurance company uses them for courtesy vehicles, I implore you request they SWITCH to a different organisation (pun intended lol). Any other company is probably better to be honest; please just stay away from this company...YOU HAVE BEEN WARNED!!! God bless everyone reading this & I pray you never have to experience such a stressful situation in your future 🫶🏾🥲♥️
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Brittany,
We are sincerely sorry to read about your experience and appreciate you taking the time to share such detailed feedback. We understand how stressful it can be to deal with the aftermath of an accident, particularly when a courtesy vehicle is essential for maintaining independence and day-to-day mobility. We are disappointed to hear that communication difficulties caused additional frustration during what was already a challenging time. We also apologise for the issues you experienced regarding the vehicle collection arrangements and the concerns raised at the point of return. This is not the level of service we aim to provide, and we understand the inconvenience caused by delays and the lack of clear communication. We take feedback like yours very seriously and have passed them along to the appropriate teams to help us improve moving forward. We regret that we did not meet your expectations and apologise for the frustration and inconvenience caused to you and your family.
Best regards,
The Switch Team
Fuel rip of prices.
Didn’t tell me they was collecting the car, person at property handed keys over then charged me well over the odds for fuel!
Absolutely scandalous, I’m disgusted how much they charged. Driver probably filled up miles away from my home after a good joy ride wasting
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi,
We are sorry to hear that you are unhappy with your experience. Our vehicle collections and fuel charges are carried out in line with the terms and conditions agreed at the time of hire. However, we understand your concerns regarding the collection process and the fuel charge applied. We would like the opportunity to review this matter fully, including the collection details and fuel calculation, to ensure everything was processed correctly. Please contact our customer service team at customer.service@switchcarrental.co.uk with your booking reference so we can investigate.
Best regards,
The Switch Team
Absolutely shocking if could give lower…
Absolutely shocking if could give lower than 1 would definitely do it. No customer service skills whatsoever kept waiting over an hour because didnt have decency to let me know there was a problem with car another customer turned up while i was waiting to complain about vehicle and having to cancel holiday which is an absolute joke also manager told me i was asked for somethimg off his member of staff which i wasnt when i adked him to check cctv to confirm this the response was cctv doesnt work also this company isnt regulated by vehicle hire laws apparently they get to set their own rules
8. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Neal,
We are sorry to hear about your experience and sincerely apologise for the frustration caused. We understand how disappointing it is to arrive expecting to collect a vehicle and then be left waiting for an extended period without being kept informed. Clear communication is something our customers should be able to rely on, and we regret that this was not your experience. We take all feedback seriously and would welcome the opportunity to investigate the circumstances fully. Please contact our customer service team at customer.service@switchcarrental.co.uk with your booking details so that we can review what happened and address the concerns you have raised. We appreciate your feedback and are sorry that we fell short of your expectations on this occasion.
Best regards,
The Switch Team
Just awful
Just awful 2 days now without a car and without contact other than one text message what kind of company is this
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Ian,
We're very sorry to hear about your experience and completely understand your frustration. Being without your car for two days and receiving very limited communication is not the level of service we aim to provide. We sincerely apologise for the lack of updates. Please contact us at customer.service@switchcarrental.co.uk with your booking or registration details so we can investigate this matter. Thank you for bringing this to our attention.
Best regards,
The Switch Team
Charged unfairly and charge not…
Charged unfairly and charge not reconsidered.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Muhammad,
Thank you for your feedback. We're sorry to hear that you feel the charge was unfair and that our review of the matter did not meet your expectations. We understand how frustrating this can be. Our team carefully considers all information available when reviewing charges, but we appreciate your comments and will take them on board as we continually work to improve our service and communication. Thank you for bringing your concerns to our attention.
Best regards,
The Switch Team
Ross who booked me out in Glasgow was…
Ross who booked me out in Glasgow was great. And a life saver. Was having a small medical issue I needed water for and he gave me his own unopened 1.5 ltr bottle even k ow he didnt know it was medical. On the return, my plans changed and it only cost me 35 quid to change my drop off point 400 miles south. All in all great service, great car, and very happy.
7. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Paul,
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Ross was able to help when you needed assistance and that he made such a positive impression. It's also great to know that the change to your return plans was handled smoothly and at a reasonable cost. We're pleased you were happy with the car and the overall service, and we truly appreciate your kind feedback. We look forward to helping you again in the future.
Best regards,
The Switch Team
Ordered online for a small car ended up…
Ordered online for a small car ended up with a SUV. Not wanted refused to refund.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Stephanie,
Thank you for your feedback. We're sorry to hear that the vehicle provided did not meet your expectations. Our aim is always to supply a suitable vehicle based on booking requirements and availability, and we understand your disappointment that the vehicle received was different from what you expected. We work with a wide range of manufacturers and can only offer examples of vehicles on our website, which means we are unable to guarantee a specific make or model. However, we ensure that all vehicles meet the booked group category and provide a suitable alternative where necessary. We appreciate you taking the time to share your experience, as customer feedback helps us to continually review and improve our service. We hope to have the opportunity to provide you with a better experience in the future.
Best regards,
The Switch Team
My hire car was dropped off on time by…
My hire car was dropped off on time by Josh H, who explained everything very thoroughly and answered my queries without hesitation. Would recommend switch car rental and will definitely use again.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Francesca,
Thank you for your wonderful feedback. We're delighted to hear that Josh H provided a punctual and professional service, taking the time to explain everything thoroughly and answer all of your questions. I'll be sure to pass your kind comments on to him. We truly appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
The Switch Team
Couldn’t have asked for better..
I have just had the hire car collected and I couldn’t be happier with the service from switch car rental. From start to finish it’s been smooth considering how quickly I needed a vehicle due to mine going for repair. First car they provided me with was delivered to my door but after my son breaking his leg and being in a cast I couldn’t get him in a smaller car. This was then swapped for a bigger car as soon as one became available. Hannah in the office made sure this was done promptly and efficiently. Delivery/ collection drivers Scott and Paul were lovely. Showed me around the car and were very pleasant. Highly recommend.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Charlotte,
Thank you for taking the time to share your experience and for your kind recommendation. We're delighted to hear that we were able to provide a smooth and stress-free service during what was clearly a challenging time for you and your family. It's great to know that Hannah was able to arrange a larger vehicle promptly to meet your needs, and that Scott and Paul made the delivery and collection process pleasant and informative. I will be sure to pass your lovely feedback on to them all. We wish your son a speedy recovery and thank you again for choosing Switch Car Rental.
Best regards,
The Switch Team
Cowboy Rental Co exploiting disabled person..
Keep away from this cowboy rental company in Fenton Stoke-on-Trent. They provided an absolutely rubbish Service.
They've accused me of scratches on the car they delivered with big dirty stains on the back seat, which I have not done. Luckily, after many years working in the car game, so I took pictures when the car arrived, but now they are still making an insurance claims against me, even with my evidence. How can they do this??? Becsuse the email they sent says in the small print I must report any damage within 3 hours of receiving the car. I'm disabled and to expect me to get on the floor and inspect the vehicle is not clever or funny, it's absolutely disgusting. I called their office and was spoken to very rudely by Ray. Please save yourself lots of trouble and keep away from these cowboys in Fenton.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Mark,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration regarding the damage claim and the concerns you have raised about the condition of the vehicle on delivery. We also take comments about customer service very seriously. We would like the opportunity to review your concerns in full. Please contact our Customer Services team at customer.service@switchcarrental.co.uk with your rental agreement details so we can investigate this matter thoroughly. We appreciate your feedback, as it helps us improve our service.
Best regards,
The Switch Team
Thankyou to the staff at Colchester…
Thankyou to the staff at Colchester they were polite friendly and helpful explaining everything to me car was delivered to my door on the day needed and collected when required super efficient and very informative. Many thanks for all your help
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Yvonne,
Thank you for taking the time to leave such wonderful feedback. We're delighted to hear that the Colchester team provided a friendly, helpful, and informative service, and that the vehicle delivery and collection process was efficient and convenient for you. I will be sure to pass your kind comments on to the team. We really appreciate your support and look forward to assisting you again in the future.
Best regards,
The Switch Team
Amanda was amazing very helpfull
Amanda was amazing very helpfull. Would hire car again from there. Very helpfull. Very kind and thanks again Amanda
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Julie,
Thank you for your lovely feedback. We're delighted to hear that Amanda was so helpful, kind, and made your rental experience a positive one. I'll be sure to pass on your comments to her. We truly appreciate your recommendation and look forward to welcoming you back again in the future.
Best regards,
The Switch Team
Please tell your driver today on…
Please tell your driver today on boothferry road hull that it's a 40 mph road and not the 50-55 that he clocked. Drove like a man possessed.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Mark,
Thank you for bringing this to our attention. We take the safety of our drivers and all other road users very seriously, and we are sorry to hear about your experience. Please provide the vehicle registration number so that we can investigate this matter further. We appreciate you taking the time to let us know.
Best regards,
The Switch Team
Great service
Great service
From Naheed at wolves branch
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Mike,
Thank you for your review! We're delighted to hear that Naheed made such a positive impression and that you were pleased with the service. We really appreciate you taking the time to leave a review and hope to assist you again soon.
Best regards,
The Switch Team
Terrible
Terrible! Was told Monday afternoon that a replacement car would be given to us after ours was deemed not road worthy. They said it probably wouldn’t be Monday though & most likely Tuesday morning. Fine, Tuesday morning passes by no phone call so we call them to be told it’s looking like it’ll be Tuesday afternoon. Tuesday afternoon passes no phone call, call them again to be told it’ll be Wednesday. Call again & been told that it might not even be Wednesday. What is the point. None of the staff seem to want to help & instead just blaming it on other things
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Warren,
Thank you for taking the time to leave your feedback. We are very sorry to hear about your experience and understand how frustrating it must have been to be given several different timeframes for a replacement vehicle, only for those expectations not to be met. This is not the level of service we aim to provide. We have tried to reach out to get more details, but we have not yet received a response. Please contact us directly with your details so we can investigate your case at customer.service@switchcarrental.co.uk
Best regards,
The Switch Team
Been waiting 2 days for a replacement…
Been waiting 2 days for a replacement car while mine is off the road, I got told I would be contacted and I’ve had to call them 4 times in 2 days and they still won’t confirm when I’m going to get my car. I get my car from motorbility so it just seems like they don’t want to give me one because of that.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Toni,
Thank you for your feedback. We're sorry to hear that you were unhappy with the communication regarding your replacement vehicle and understand how frustrating it can be when your car is off the road. We would like to reassure you that all customers are treated equally, regardless of whether their vehicle is supplied through the Motability Scheme. Based on our records, we believe a replacement vehicle has now been provided, although we're sorry that the process took longer than expected and that you felt you had to chase for updates. We appreciate you bringing this to our attention, as it helps us identify where we need to improve our communication.
Best regards,
The Switch Team
Do not rent a car from this company.
We rented a car at the Portsmouth location. We were there before they opened and were first in line. It took almost an hour to go through the process to get the car. Their credit card machine was not working, they could not get the vehicle inspection machine working, there was absolutely no sense of urgency despite us explaining we had to make a 9:30 am ferry. The manager, Tina, was out back smoking a cigarette instead of helping the lady at the counter who had no idea what she was doing. Do NOT rent from this location. They also did not apologize for how long it took. We also witnessed a man trying to return a car and that also took him almost an hour with the same process in reverse. Absolutely ridiculous when we were the only people there, despite the fact that there were at least 5 employees standing around that we could see.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Erin,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience at our Portsmouth location and the frustration caused by the delays during vehicle collection. We understand how stressful this must have been, particularly given your ferry departure time, and we apologise that the service you received did not meet your expectations. Delays caused by equipment issues should be handled with clear communication and a greater sense of urgency, and we're sorry that this was not your experience. We also take your comments regarding the level of customer service seriously, including your concerns about staff support and the lack of an apology for the inconvenience caused. This is not the standard of service we strive to provide, and your feedback will be shared with the relevant management team for review. Thank you for bringing these issues to our attention.
Best regards,
The Switch Team
Tamas been brilliant
Tamas been brilliant, helped me out on my last minute booking. Thank you!
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Jehad,
Thank you for your wonderful feedback. We're delighted to hear that Tamas was able to help with your last-minute booking and make the process smooth and stress-free. I'll be sure to pass on your kind comments to him. We truly appreciate your review and look forward to assisting you again in the future.
Best regards,
The Switch Team
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