The customer service was brilliant. James and Abdul were very helpful at the Leicester Branch. A had a courtesy car provided by switch car rental whist my car was being repaired under insurance cov... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I am absolutely shocked by the underhanded billing practices of Thrifty Car Rental (Scot Group Ltd). I was provided a rental vehicle through Renault to use from February to first week of July 2026 w... Mehr ansehen
Despite being very busy on pickup, the staff were very communicative, and processed my van really efficiently. Drop off was equally as well dealt with.
Unternehmen hat geantwortet
The service I received from all of the staff but in particular from Hannah was gold star. She was helpful, professional and very kind. She is a wonderful representative for the company. Also the car... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Kontaktinformationen
Matford Park Road, Marsh Barton , EX2 8AW, Vereinigtes Königreich
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4,2
Gut
558 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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what good is car rental company if they…
what good is car rental company if they have no cars for over a month just 1 high end car just useless.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Hatice,
Thank you for your feedback. We're sorry to hear that vehicle availability did not meet your expectations and understand how frustrating this must have been. Availability can vary depending on demand and location, but we appreciate your comments and will ensure they are shared with the relevant team as we continue to review our fleet availability and service levels.
Best regards,
The Switch Team
Had a hire car from the Worcester Branch
Had a hire car from the Worcester Branch, delivered promptly, excellent handover. Collected by drivers Ade and Neil who were very professional. Highly recommend.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Horton,
Thank you for your wonderful review. We're delighted to hear that you had a positive experience with our Worcester Branch, from the prompt delivery and excellent handover to the collection service. It's great to know that Ade and Neil provided a professional service, and we'll be sure to pass on your kind words to them. Thank you for your recommendation, and we look forward to assisting you again in the future.
Best regards,
The Switch Team
Exceptional service from Hannah at the…
Exceptional service from Hannah at the Taunton depot.
Help prior to booking and on the day.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Elaine,
Thank you for your fantastic review. We're delighted to hear that Hannah at our Taunton branch provided exceptional service and was able to assist both before your booking and on the day itself. We'll be sure to pass on your kind feedback to her. We appreciate your support and hope to welcome you again in the future.
Best regards,
The Switch Team
Avoid Switch car hire
If I could, I would give this company no stars but the process does not allow you to do that. They are the worst hire car company I have ever had the misfortune to interact with. If you can go somewhere else other than them, I will suggest you do so all they care about at the end of the day is their profits. Our car was being repaired under an insurance claim and they must’ve given us the smallest SUV in the country which they couldn’t even confirm until the very last minute. I’m disabled and have disabled equipment and I couldn’t even get it into the boot. We received a ticket from Heathrow Airport who admitted it was a mistake and cancelled it but switch still insists on charging us £40 admin fee despite knowing it was a mistake. I have never been spoken to so rudely by a member of their m’staff who thought it was totally justified. She was cold, mean, and profit motivated, avoid them like the plague.
25. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Dionne,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and disappointed to learn that we did not meet your expectations. We understand your frustration regarding the vehicle provided, the communication around your hire, and the administration fee relating to the Heathrow Airport notice. We appreciate you bringing these concerns to our attention, and your feedback will be shared with the relevant teams for review as we continually work to improve our service and customer experience. Thank you again for your comments.
Best regards,
The Switch Team
Great service, hire car delivered !
Great service! Car delivered by Neil from the Dudley branch with colleague. Neil explained about the process, answered questions about the hire care from me and highly recommend. Big thanks Neil!
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Thelwell,
Thank you for your fantastic review. We're delighted to hear that you received great service and that Neil and his colleague from our Dudley branch made the delivery process smooth and informative. It's wonderful to know that Neil took the time to explain the hire process and answer all your questions. We'll be sure to pass on your kind words to him. Thank you for the recommendation, and we hope to assist you again in the future!
Best regards,
The Switch Team
I would recommend this company i took…
I would recommend this company i took delivery from the Dudley branch this morning and neil was very helpful and polite he gave us instructions on how to use the vehicle thanks much appreciated 👍
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Christopher,
Thank you for your wonderful review and recommendation. We're delighted to hear that Neil from our Dudley branch provided such helpful and polite service and took the time to explain how to use the vehicle. We'll be sure to pass on your kind comments to him. We really appreciate your feedback and hope you enjoy your hire.
Best regards,
The Switch Team
The collection process was easy and…
The collection process was easy and fast. Naheed niaz was very helpful from Wolverhampton branch.
27. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Jay,
Thank you for your fantastic review. We’re delighted to hear that the collection process was easy and fast and that you had such a positive experience with our service. We’ll be sure to pass your kind comments on to Naheed Niaz and the Wolverhampton team. Thank you for choosing us, and we look forward to assisting you again in the future.
Best regards,
The Switch Team
Collection
The first man that came , didn't even give me his name wasn't too friendly either and quite obnoxious, the gentleman that came to collect the car today mr. NAHEED Niaz was absolutely amazing very polite and very friendly, I Didn't even know how the boot opened until today I would highly recommend him any way very friendly and Polite indeed
Kind regards
Donna-marie Maxam
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Donna,
Thank you for taking the time to share your feedback. We are sorry to hear that your initial experience did not meet the high standards of service we strive to provide. However, we are delighted to hear that Naheed Niaz made such a positive impression during the collection of your vehicle. It's wonderful to know that he was polite, friendly, and took the time to help you, including showing you features of the vehicle that had not previously been explained. We will be sure to pass your kind comments on to Naheed and the Wolverhampton team. Thank you again for your honest feedback and recommendation. We truly appreciate it and hope to provide you with an even better experience in the future.
Best regards,
The Switch Team
DONT USE SWITCH - ESPECIALLY THE MILTON KEYNES BRANCH.
This review is mainly about the Milton Keynes branch and their customer service plus the companies customer service.
I’ve used the company / branch twice in roughly 6 weeks.
1st rental - I hired a SUV style car ( what she currently drives) as my wife is pregnant and I didn’t want her having to get into a lower saloon car.
The branch/ company accepted the hire request. On arrival there was an SUV sat there but she wasn’t allowed to have due to a policy of there’s. My wife then had no choice but to accept a car willingness a lot more awkward for her to get into and out of.
I had to extend the hire and I asked the branch would they open on the Saturday to drop it off as the staff member who was covering the branch said they had staffing issues. We turned up on the Saturday after driving 30min to get there to find the branch was closed. I didn’t receive a phone call or email notifying me of this even though they knew the car would be getting dropped off that day. They said they would collect the car on Monday but this didn’t happen and the car was finally collected on the Tuesday.
2nd hire - I had no issues in collecting the vehicle this time. This went smoothly.
I once again had to extend the hire. I did this on the Tuesday when it was due to be off hired on the Thursday. I spoke with a member of staff who was from their Coventry branch as was advised that this wouldn’t be an issue. I then received a phone call from the branch Thursday evening and once again Friday morning asking if I was being the van back. The van hire hadn’t been extended and I was then driving the vehicle Thursday evening and Friday not covered and possibly not insured.
When I called up to question this I got an apology from the branch but that was it. I didn’t feel that this was acceptable due to insurance issues. I asked if a complaint could be logged and was told that I had to do this myself and that customer service wouldn’t accept a log on behalf of the branch. The staff member who was covering from Birmingham said that he would email me the contact information for customer service. I’m still waiting for that email. The fact you don’t follow up with a disgruntled customer just makes the situation worse.
Once again I went to go drop the vehicle off on a Saturday and I arrived to a branch that wasn’t open once again. I ended up calling the Aylesbury branch who said I could bring the vehicle back to them but that there would be charges applied.
They couldn’t tell me exactly what the charge would be which I also find strange.
I had no choice but to return the vehicle back to the Aylesbury branch.
The lady was then very helpful and said she wouldn’t off hire the vehicle until Monday so that she could speak to the manager to see if the charges could not be applied to my hire. I still not don’t know if I’ve been charge the fees as I’ve not receive a call from the Aylesbury branch or Milton Keynes branch notifying me of what has happened.
Ive logged the complaint with the main customer service and they’ve offered me a £25 Amazon voucher and an apology.
I’ve declined the voucher as I do believe it’s a joke that I’ve spent close to £700 on the 2 hires and this is there offer.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Aroe,
Thank you for taking the time to share such detailed feedback. We are very sorry to hear about the numerous issues you experienced during both of your hires and understand your frustration. It is disappointing to learn that your first hire did not meet your expectations. We also apologise for the lack of communication surrounding the branch opening times and the delays in collecting the vehicle. While we understand that our Customer Service team has already investigated the matter and provided a response, we recognise that you feel the resolution offered did not reflect the impact these issues had on your experience. Feedback such as yours is taken seriously and highlights areas where we need to improve our communication, processes, and overall customer experience. We sincerely apologise for the inconvenience and disappointment caused and thank you for bringing these matters to our attention. Your comments will be shared with the relevant management teams for review.
Best regards,
The Switch Team
Stefan consistently demonstrated…
Stefan consistently demonstrated punctuality and a high degree of courtesy.
26. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Karen,
Thank you for your wonderful feedback. We are delighted to hear that Stefan consistently demonstrated punctuality, courtesy, and professionalism throughout your experience. We will be sure to pass your kind comments on to him, as we know he will greatly appreciate the recognition. Thank you for choosing Switch Car Rental, and we look forward to assisting you again in the future.
Best regards,
The Switch Team
Very friendly explained everything…
Very friendly explained everything showed around car and showed damages thank you naheed niaz wolves branch
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Jason,
Thank you for your wonderful feedback. We’re delighted to hear that Naheed from our Wolverhampton branch provided such a friendly and helpful experience. It's great to know he took the time to explain everything clearly, show you around the vehicle, and review any existing damage with you, ensuring a smooth and transparent handover. We truly appreciate your kind words and will be sure to pass your compliments on to Naheed. We hope to assist you again in the future.
Best regards,
The Switch Team
Friendly staff willing to help and the…
Friendly staff willing to help and the delivery driver naheed niaz delivered the car with great service and very friendly showed me round the car and inside.
Naheed niaz from Wolverhampton branch.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Jodie,
Thank you for taking the time to leave us a review. We're delighted to hear that you found our team friendly and helpful, and that Naheed from our Wolverhampton branch provided such great service. It's wonderful to know he took the time to show you around the vehicle and ensure you were comfortable with everything. We'll be sure to pass your kind feedback on to Naheed, who will be thrilled to receive your recognition. We look forward to assisting you again in the future.
Best regards,
The Switch Team
Terrible company to deal with
Terrible company to deal with, it took them three weeks to send Dartcharge fines that could have sorted a lot quicker, not only have I now paid the higher fine value they have also sent over 2 admin invoice for £40 each. absolute jokers!! Avoid
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Aidan,
We are sincerely sorry to hear about your experience and understand your frustration regarding the timing of the Dart Charge notices and the additional costs incurred. We understand why the associated administration fees have added to your dissatisfaction. Please accept our apologies for the inconvenience and disappointment caused. We take all feedback seriously and use comments such as yours to review and improve our processes and service standards. Thank you for taking the time to share your feedback.
Best regards,
The Switch Team
Rented a car through motorbility…
Rented a car through motorbility insurers from swift Liverpool. Car arrived dirty on the outside. I checked around vehicle main areas, due it needing a car wash wasn’t able to inspect minutely. The guy who dropped it off said it needed a cash wash. On hand back of vehicle very slight midge mark bottom of edge of drivers door. You wouldn’t have noticed this due to the car outside being initially dirty. The lady who turned up to take vehicle back thrust the iPad in my face straight away to sign. I stupidly sign it thinking she had inspected the vehicle. Then someway found this mark straight away, suspect. Baring in mind its extremely small. Smell a scam…a mile.
1. On receipt never accept a car dirty. Behind dirt is marks.
2. Never ever sign receipt of car until hand back is complete. (I was immediately asked to sign ) a no no
And more importantly this company has employee who are extremely rude, my husband politely asked was that it. Silence. Cricket….manners cost nothing… DO NOT TAKE receipt of a car unwashed leads to this.. Disabled drivers beware been with motorbility for years they have changed car rental they are cutting costs. But, motorbility have put our excess up. Where in turn the service should increase it’s not. Stress is number one to avoid with an illness, disability, this has increased mine tenfold.
22. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the vehicle's condition on delivery and the return process. Providing clean vehicles and ensuring that customers feel fully informed throughout the collection and handover process are both important to us. We are also disappointed to hear that you felt our level of customer service fell short of the standards we aim to deliver. Your comments have been shared with the relevant team so that we can review the circumstances surrounding your rental and the concerns you have raised. We take all feedback seriously and are committed to continuously improving our service. Thank you again for bringing this to our attention.
Best regards,
The Switch Team
Friendly and easy to deal with
Friendly, professional service, easy to deal with and would come back here again
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Debbie,
Thank you for your kind review. We're delighted to hear that you found our service friendly, professional, and easy to deal with. We appreciate your feedback and look forward to welcoming you back in the future.
Best regards,
The Switch Team
Had a good interaction with Ade and…
Had a good interaction with Ade and Neil from the Worcester branch very professional and very informative in regards to the vehicle I was given to use, explained everything clearly which made it easy for me use the vehicle, thanks to Ade and Neil.
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
HI Isaac,
Thank you for your kind feedback. We're delighted to hear that Ade and Neil provided a professional and informative service. I'll be sure to pass on your comments to them. We're glad they made the vehicle handover clear and straightforward, and we appreciate you taking the time to share your experience.
Best regards,
The Switch Team
Naheed from the Wolverhampton branch…
Naheed from the Wolverhampton branch arrived today with the hire vehicle. He was extremely helpful and showed us the vehicle and talked us through it.
He was extremely helpful and very pleasant guy
Highly recommend
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Vicky,
Thank you for your wonderful feedback! We're delighted to hear that Naheed from our Wolverhampton branch was so helpful and took the time to thoroughly walk you through the hire vehicle. It's great to know his friendly and professional approach made such a positive impression. I'll be sure to pass your kind comments on to Naheed. Thank you for your recommendation and for choosing us!
Best regards,
The Switch Team
Brian from Luton was great highly…
Brian from Luton was great highly recommend
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Amjad,
Thank you for your kind feedback! We're delighted to hear that Brian from Luton branch provided great service. I'll be sure to pass on your comments to him. We really appreciate your recommendation.
Best regards,
The Switch Team
Switch car rental are excellent company…
Switch car rental are excellent company the manager honey can’t do enough for you. She is very professional and goes out the way to help you. Thank you.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Martin,
Thank you for your wonderful review. We are delighted to hear that you had such a positive experience with Switch Car Rental. Honey will be thrilled to know her professionalism and dedication made a difference. We truly appreciate your kind words and look forward to serving you again in the future.
Best regards,
The Switch Team
Great customer service.
Just returned my car hire to the Truro branch. Great customer service from all the team there. Very friendly, helpful and polite. Would highly recommend them for your next car hire at great prices.
Special thanks to Lily who checked the vehicle back in, so helpful and polite .
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Pete,
Thank you so much for your wonderful review. We're delighted to hear that you had such a positive experience with our Truro team. Providing friendly, helpful, and professional service is something we take great pride in. We'll be sure to pass your kind comments on to Lily, who will be thrilled to hear your feedback. Thank you for your recommendation, and we look forward to welcoming you back for your next car hire.
Best regards,
The Switch Team
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