The customer service was brilliant. James and Abdul were very helpful at the Leicester Branch. A had a courtesy car provided by switch car rental whist my car was being repaired under insurance cov... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Just received a hire car to replace my partners Motobility car that has broken down. The car arrived in a filthy state outside & in, I could not properly examine the car for any damage but existi... Mehr ansehen
Unternehmen hat geantwortet
Despite being very busy on pickup, the staff were very communicative, and processed my van really efficiently. Drop off was equally as well dealt with.
Unternehmen hat geantwortet
The service I received from all of the staff but in particular from Hannah was gold star. She was helpful, professional and very kind. She is a wonderful representative for the company. Also the car... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Kontaktinformationen
Matford Park Road, Marsh Barton , EX2 8AW, Vereinigtes Königreich
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4,2
Gut
558 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
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Chantel was amazing and courteous
Chantel was amazing and courteous. She made collecting the car a breeze and agreed for me to come to site to collect the car as I worked not far away. Definitely providing a great service!
10. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Owen,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Chantel directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Worcester Branch Very Efficient
The service received from Amanda and Neil at the Worcester branch was professional and efficient. Responses to queries were prompt and the portal is easy to navigate for amendment or updates to bookings.
4. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Susanna,
Thank you for your wonderful feedback. We’re delighted to hear that Amanda and Neil at our Worcester branch provided a professional and efficient service. It's great to know that your queries were answered promptly and that you found our booking portal easy to use for amendments and updates. We’ll be sure to pass on your kind comments to the team. Thank you for choosing us, and we look forward to assisting you again in the future.
Best regards,
The Switch Team
Car was nice.condition was good…
Car was nice.condition was good delivery driver naheed from wolves was excellent.explained everything.friendley.
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Peter,
Thank you for your feedback. We're delighted to hear you were pleased with the vehicle and that it was delivered in good condition. It's great to know that Naheed from our Wolverhampton team provided excellent service, taking the time to explain everything clearly and making the experience friendly and straightforward. We appreciate your comments and look forward to assisting you again in the future.
Best regards,
The Switch Team
The hire car was delivered promptly.
The hire car was delivered promptly.
Switch driver, Naheed Niaz from the Wolverhampton depot was courteous, and explained all the car details clearly.
Thanks Naheed
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Helen,
Thank you for your kind feedback. We are delighted to hear that your hire car was delivered promptly and that Naheed provided a courteous and professional service. We'll be sure to pass on your comments to Naheed and the Wolverhampton team. Thank you for choosing Switch, and we hope to assist you again in the future.
Best regards,
The Switch Team
This company has tried to say damage…
This company has tried to say damage was caused by me, I recorded a vid and pix of all panels and inside car , when I left car at a dealers while I picked my car up from being repaired , I’m just waiting for them to demand payment when I will take them to court for fraud. I sent them some vids as proof but kept much better pix and vids for any court . So be careful of this company.
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi,
Thank you for your feedback. We are sorry to hear that you have concerns regarding a damage claim. We take all such matters seriously and investigate them in line with our established procedures, reviewing all available evidence before any decision is made. We appreciate that you have retained photographs and videos from your hire period, as this information can be helpful when reviewing any concerns. We take all customer concerns seriously and value all feedback, as it helps us review and improve our services. Thank you for taking the time to share your comments.
Best regards,
The Switch Team
Driver on time
Driver on time, polite. All good Naheed from wolves
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Richard,
Thank you for your review. We're pleased to hear that Naheed from our Wolverhampton branch was on time, polite, and provided a good experience. We'll be sure to pass along your kind feedback. Thank you for choosing Switch, and we hope to assist you again in the future.
Best regards,
The Switch Team
All round good servise from naheed from…
All round good servise from naheed from wolverhampton help full happy
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Lesley,
Thank you for your review. We're delighted to hear that you received all-round good service from Naheed at our Wolverhampton branch. We'll be sure to pass on your kind comments to him. Thank you for choosing Switch, and we look forward to assisting you again in the future.
Best regards,
The Switch Team
Great service and great guy naheed from…
Great service and great guy naheed from Wolverhampton helped and explained all the damage and about the car. a*****
7. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Susan,
Thank you for your wonderful feedback. We're delighted to hear that you received great service and that Naheed from our Wolverhampton team was helpful and informative. We’ll be sure to pass on your kind comments to him. Thank you for choosing Switch and for your recommendation!
Best regards,
The Switch Team
Absolutely brilliant
Absolutely brilliant. Car was clean and in perfect condition and customer service was quick and comprehensive. Would definitely recommend. Thank you
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi,
Thank you for your wonderful feedback. We're delighted to hear that you found the vehicle clean and in perfect condition, and that our team provided quick and comprehensive customer service. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We hope to be of assistance again in the future.
Best regards,
The Switch Team
ERROR
ERROR
Please choose a pick-up time no later than !
Yeah, later than what ? Thats all you get.
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Rob,
Thank you for your feedback. We're sorry to hear about your experience with our booking system. We understand how frustrating it can be to receive an error message that does not clearly explain the issue or provide the information needed to resolve it. We appreciate you bringing this to our attention. If you continue to experience difficulties, please contact our Customer Services team at customer.service@switchcarrental.co.uk, who will be happy to assist you further.
Best regards,
The Switch Team
Shocking rental returns making out…
Shocking rental returns making out damaged both vehicles I’d had. Iv proof taking photos of both vehicles to see if the trustpilot reviews were true, and shocking to my horror they are!
>this company will try and make out you damage there vehicles< in so many ways. anything to make profits! I had a Skoda come with 90% fuel and I’d taken a photo they made out this was incorrect with other damage done. There was damage to the front skirt of a puma I had first before driving I taken a photos they tried to make out this was me! BE VERY CAUTIOUS of this SWITCH CAR RENTAL!!! Document EVERYTHING!! or tell your insurance to use someone else! Dodgy company.
Also the drivers who drive there vehicles to you thrash them. Every car I had off them shown “MPG” usage low around 12mpg as they are young kids! Company seems to use these not grown adults no wonder they arrive with 90% fuel.
Iv been driving for 25 years with respect for cars and DONT thrash them, as mines gone in for gearbox repair and my cars bodywork and wheels are immaculate hmmm something off……🤔
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Anthony,
Thank you for your feedback. We are sorry to hear that you were unhappy with your experience. If a claim has been raised through your insurance company and you believe it has been handled incorrectly, we would recommend contacting your insurer directly, as they will be best placed to discuss the details of the claim and any dispute process available to you. We take all customer concerns seriously and value all feedback, as it helps us review and improve our services. Thank you for taking the time to share your comments.
Best regards,
The Switch Team
What an inept company that alters times and doesn't inform customers!!
What an inept company this is LIES!!! A hire vehicle was booked via Switch head office in Exeter a week ago to replace our Motability Car which is undergoing repairs I was given a date and time by THEM!! On the day of delivery the delivery time came and went?? After another additional hour I rang head office asking where this hire vehicle was?? They then contacted this BOLTON BRANCH who where supposed to deliver this vehicle who informed head office that delivery time was now 3hrs later than schedule!!! This is after i spoke directly to the BOLTON BRANCH at 9am this morning to confirm the date and original time? They said YES!!! So why LIE to their head office and me? More importantly why not inform me of a change of time earlier this morning??? Total joke this BOLTON BRANCH!! Update 4th Sept: Car actually arrived not between 10am - 12pm! Not between 1pm - 3pm! But actually arrived at 6:30pm!! 😡 Thier response below to this complaint is totally unaceptable a phone call costs nothing with an update Switch 😡
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Tim,
Thank you for your feedback. We are sorry to hear about your experience and understand how frustrating it must have been to have your delivery delayed, particularly when you had received confirmation of the original time. We always aim to keep customers informed of any changes as soon as possible, and we apologise if this did not happen on this occasion. We appreciate that clear and timely communication is essential, especially when a replacement vehicle has been arranged. Your comments have been noted and will be shared with the relevant team for review. Thank you for bringing this to our attention, and we are sorry that we fell short of your expectations.
Best regards,
The Switch Team
Naheed did a great job delivering the…
Naheed did a great job delivering the hire car from Wolverhampton , on time and examined v the car thoroughly 🤩
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Julie,
Thank you for your fantastic review. We're delighted to hear that Naheed provided a great service and delivered your hire vehicle on time. It's also wonderful to know that he carried out a thorough handover and inspection, ensuring everything was clearly explained. We really appreciate your feedback and will be sure to pass your kind comments on to the Wolverhampton team. We hope to assist you again in the future.
Best regards,
The Switch Team
Had my hire car through mobility…
Had my hire car through mobility delivered today by switch Neil delivered my car and talked me through all the controls with it being such a high technology car and made me feel very comfortable and confident in Driving. He. was very polite and friendly. Amanda at the office was also brilliant and went through the steps and what will happen I can honestly say this is the easiest process I’ve had so thank you very much
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi,
We're delighted to hear that both Neil and Amanda provided such excellent service. It's great to know that Neil took the time to explain the vehicle's features and controls, helping you feel comfortable and confident before setting off. We're also pleased that Amanda was able to guide you through the process clearly and make everything straightforward from start to finish. We truly appreciate your kind words and will be sure to pass your feedback on to Neil and Amanda.
Best regards,
The Switch Team
Avoid like the plague!!
Avoid like the plague!!! They will try and claim off your insurance for things that are categorically not your fault and then refuse to accept a dispute if you don’t provide photo evidence even though they say you don’t need to photograph the vehicle before handing it back. They also say “we expect general wear and tear” ie a stone flicking off the road and giving the bumper a chip smaller than a crumb!!! Then try and claim anyway. Don’t believe a word they say. Con artists. Money grabbing.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Katiaa,
Thank you for your feedback. We are sorry to hear that you are unhappy with your experience. Any damage charges are assessed in line with our agreed rental procedures and are reviewed alongside the vehicle's inspection records. If a claim has been raised by your insurance company and you believe it has been handled incorrectly, we would encourage you to contact the relevant insurer directly to discuss the matter further. We take all customer concerns seriously and appreciate you taking the time to share your feedback.
Best regards,
The Switch Team
GB925259510
Booking Ref: GB925259510
⚠️ Avoid ARGUS Car Hire and SWITCH at all costs. This was one of the worst rental experiences I have ever had in the UK.
We booked a car through ARGUS Car Hire and were instructed to collect it from SWITCH. Our scheduled pickup time was 10:00 AM. Unfortunately, our flight was delayed, and we arrived at the rental location at approximately 12:45 PM.
Upon arrival, SWITCH informed us that they had cancelled our booking because they only hold vehicles for two hours after the scheduled pickup time. They refused to provide the vehicle and directed us back to ARGUS.
The real problem started when we contacted ARGUS.
Their customer service showed absolutely no willingness to help. We were told that because we arrived late, the cancellation was our problem and that no refund would be provided. When we explained that we had never been informed about a two-hour collection limit, the representative admitted that this policy had not been communicated to us but still refused any solution.
At no stage during the booking process was this critical condition made clear. It was not highlighted on the website, not clearly stated during booking, and not mentioned in the confirmation email. Yet ARGUS expected us to somehow know about a policy that directly affected our ability to collect the vehicle.
As a result:
No vehicle was provided.
No alternative vehicle was offered.
No refund was issued.
No meaningful assistance was given.
Customer service representatives appeared unable or unwilling to resolve the issue.
What makes this experience particularly disappointing is that ARGUS was happy to take payment upfront but took no responsibility when circumstances outside the customer's control arose. Instead of trying to help, they hid behind an undisclosed policy and left us stranded.
In my opinion, this is a highly unfair and misleading way to treat customers. If a company relies on important restrictions such as a strict two-hour pickup deadline, those restrictions should be made crystal clear before payment is taken.
Based on my experience, I would strongly advise anyone considering ARGUS Car Hire to read every term carefully and think twice before booking. If your flight is delayed or anything goes wrong with your travel plans, do not expect flexibility, customer support, or a fair resolution.
⭐ 0/5 Stars - A frustrating, expensive, and completely avoidable experience.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Ashu,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating it must have been to arrive and find that your vehicle was no longer available. As your booking was made through a third-party broker, some booking conditions, including collection requirements and cancellation policies, are communicated by the broker at the time of booking. We appreciate your comments regarding the clarity of this information and understand your concerns. We regret that we were unable to provide the vehicle upon your arrival and are sorry to hear that you were left dissatisfied with the support received.
Best regards,
The Switch Team
Great experience of the drop off of the…
Great experience of the drop off of the vehicle the guys were really nice mark h and Scott would recommend to everyone
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Will,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Mark and Scott directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Motability customer
Motability customer - Worcester branch.
After some false starts from the other companies in the chain, Switch were fantastic. Received my hire car within 24 hours of first contact.
Neil and Scott showed up with the car, took the time to answer any and all questions and gave a good general run through of the features.
Polite and friendly service throughout. Car was very well matched to what I was used to.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi David,
Thank you for your wonderful review. We’re delighted to hear that the Worcester team were able to get you back on the road so quickly. It’s great to know that Neil and Scott provided a friendly and professional handover, taking the time to answer your questions and explain the vehicle’s features. We’ll be sure to pass on your kind comments to them. We're also pleased that the hire vehicle was a good match for your needs and that your experience with us was a positive one.
Best regards,
The Switch Team
Absolutely disgusting service
Update -
UNEXPECTED CHARGES ?
I'm sorry. You are trying to scam me and I will leave no stone unturned. Watch this space.
Absolutely disgusting service. I'm a Motability customer who is savvy. They failed to give me a 7 seater, I complained and they changed it to a 5008. The car was dirty. The car had 40+ damages, some severe. I photographed everything before and after.
Switch rental car thought they'd put a claim in for a non existent little scratch, possibly in a bid to get the whole car fixed. It won't be happening. I have evidence. I have CCTV no parcel shelf that was also apparently missing was never shown to me or indeed was even there. AVOID Switch Rental Car if you can. They also sent it with 8/10 of a tank, whereas I returned full. These are cowboys who will try it on. Take evidence of everything and complain at anything because they will try and have you over. They've picked on the wrong customer with me :)
May 2026 - I look forward to hearing why you are liars.
I'd also now like compensation for wasting my time, causing me alarm and distress a d being my name I to disrepute. I also request the extra fuel I added be refunded at the same rate you charge customer. SCANDALOUS!
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Joandjmc,
Thank you for your comment. We appreciate that unexpected charges can be frustrating. As the claim was applied by your insurance company, we would respectfully recommend that you contact them in the first instance if you believe it has been applied incorrectly. They will be best placed to review the details of the claim and discuss any queries you may have.
Best regards,
The Switch Team
Waited all morning for a so called van…
Waited all morning for a so called van swap they desperately needed to do confirmed it would be at 11 by 1230 there was no show contacted them was then told they need to re schedule no explanation on why no reason for not making contact no apology on wasting my morning will see if tomorrow is better
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Switch Car Rental
Hi Damien,
Thank you for your feedback. We are sorry to hear about your experience and appreciate how frustrating it must have been to set aside time for the vehicle exchange, only for the appointment to be missed without prior communication. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused and for the time you lost waiting for the van swap. Your comments have been noted and will be shared with the relevant team to help us improve our communication and service going forward.
Best regards,
The Switch Team
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