Avoid! Shockingly poor customer service. Their system processed my order at 15:08 for next day delivery, but the didn't ship it "because it was after 3pm". Now the build is delayed by 3 days over the... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Dear sir, Exactly what I wanted, screed chairs for a concrete slab, and not many companies seem to supply them. Easy to order and pay for on your website. Reasonably priced and next day deliver... Mehr ansehen
Unternehmen hat geantwortet
called to enquire about materials needed after being let down by another company and required it very quickly. was assured it would be there in 3 days which was cutting it fine but was extremely plea... Mehr ansehen
Unternehmen hat geantwortet
Next-day delivery is really useful. Product arrived on time, well packaged and in good order, and was perfect for the required task. Could not ask for more.
Unternehmen hat geantwortet
Unternehmensdetails
Über Straight2Site
Vom Unternehmen geschrieben
Welcome to Straight 2 Site!
Your reliable online shop when you need construction materials ...FAST! ____________________________________At Straight 2 Site, we are dedicated to providing our customers with the best products and service that the building & construction industry has to offer.
Established in 2017, we specialise in all types of building & construction products across an extensive category range.
Straight 2 Site keeps large stock holdings of popular brands such as Intersig wire chair, Kota screed rails, K-Form, TJEP, MAX wire, Timloc, ProSolve, BPC fixings and Ecoratio to ensure we can deliver products you know and trust when you need them!
Our website gives everyone from budding DIY'ers, self-builders, to trade customers and larger contractors the opportunity to purchase their construction products online at any time of the day, and not just at builders merchant's times.
We strive to ensure our customers receive the best possible service and our highly experienced and dedicated team are always happy to answer any questions you may have.
We work closely with well established and reliable logistical networks, enabling us to deliver nationwide.
We offer a *Next Working Day delivery service for all orders processed by 15.15 to UK mainland. (Isle of Wight & Grampians: 1-2 day service / Scottish Highlands & Isle of Lewis: 3-4 day service).
Kontaktinformationen
Unit 3, Stewart Road, Kingsland Business Park, RG24 8NF, Basingstoke, United Kingdom, Vereinigtes Königreich
- 01256 675011
- sales@straight2site.co.uk
- straight2site.co.uk
4,4
Hervorragend
345 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Delivery came the very next day with…
Delivery came the very next day with all parts accounted for
19. Februar 2026
Antwort von Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
quick delivery as promised and product…
quick delivery as promised and product exactly as described
17. Februar 2026
Antwort von Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
delivery went missing and although was…
delivery went missing and although was advised new delivery would be next day, it still took two
16. Februar 2026
Antwort von Straight2Site
Hi Peter, Thank you for the review. can i check you have the correct company? The order stated 17647 was placed on 16th and delivered on 17th :)
Thank you Straight 2 site
Antwort von Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Antwort von Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Useless delivery service
4. Februar 2026
Antwort von Straight2Site
Hi Geraint, Thank you for your review.
May we ask for you to contact us to let us know why the delivery servcie was useless? From what we can see it was delivered and signed for within 2 days.
Many thanks Straght 2 site
I would deffo buy from them again
Very well priced and the next day delivery, what else could u ask for.
22. Januar 2026
Antwort von Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Antwort von Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Antwort von Straight2Site
Thank you for taking the time to review us James
We hope to work with you again. :D
Excellent Service
Excellent service and would have given five stars. The only slight issue was that the order arrived in two separate parts even though the order was for all the same thing. Just seemed a little wasteful of time and resources for the courier.
5. Januar 2026
Antwort von Straight2Site
Thank you for taking the time to review us Deborah
Great feedback.
Deliveries can be split depending on where the stock is being held and also carriers only handle up to 25kg so if the order is heavy it gets broken down.
We hope to work with you again
Straight 2 site
Antwort von Straight2Site
Thank you for taking the time to review us Leo
We hope to work with you again. :D
Have a fab Christmas and Newyears
Wouldnt use again as although they said…
Wouldnt use again as although they said next day dekivery took 5 days and arrived to late for the job.
3. Dezember 2025
Antwort von Straight2Site
Good morning, Rob. I appreciate you taking the time to review us.
We sincerely apologiwe for the delay in this delivery.
This is likely due to the time of year and DX Freight being behind on their consignments.
We truly hope you will give us another chance in the new year when deliveries have settled down.
Wishing you a Merry Christmas and a Happy New Year
from Straight 2 Site.
slow delivery
8. Dezember 2025
Antwort von Straight2Site
Thank you David, for dedicating your time to review us.
We do utilise third-party carriers and unfortunately due to the season, deliveries may experience slight delays.
Wishing you a Merry Christmas and a Happy New Year
Straight 2 site
A good product at a competitive price…
A good product at a competitive price and delivered on time with no fuss
18. November 2025
Antwort von Straight2Site
Thank you for taking the time to review us Andrew
We hope to work with you again. :D
Extremely Disappointing Service
xtremely Disappointing Service
I had a terrible experience with this supplier. They managed to deliver my items to the wrong address, and instead of sending everything together, they shipped each item separately. One of the items never arrived at all.
They also failed to meet their next-day delivery commitment, which was one of the main reasons I chose them in the first place. To make matters worse, their customer service was extremely unhelpful—rude, dismissive, and unwilling to provide even basic information about my order.
Overall, this has been one of the worst customer service experiences I’ve had. I absolutely do not recommend using this company.
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von Straight2Site
Good Afternoon. We sincerely apologise that your experience did not meet your expectations.
We can confirm that all goods were dispatched together via DX; however, due to the overall weight of the order, it was divided into three consignments.
One of the items was misrouted by DX and it was to be delivered to the correct address once it was in transit.
We communicated this to you yesterday, and you expressed satisfaction with the information provided.
Unfortunately, we utilize third-party couriers and we cannot guarantee the reliability of any delivery service.
We dispatch according to the requests made by our customers.
Earlier this morning, we received a phone call from you requesting the estimated time of arrival for the missing item. Regrettably, we were unable to provide an ETA at that moment, as we did not have that information available.
Our customer service team aims to avoid providing misleading information to our customers.
We have followed up with DX today and as of now, we are still unable to obtain an ETA. Please be assured that once we receive this information, we will promptly relay it to you.
Fast and efficient delivery
Fast and efficient delivery, good price and communication - recommended supplier
22. Oktober 2025
Antwort von Straight2Site
Thank you for taking the time to review us Brandon
We hope to work with you again. :D
Antwort von Straight2Site
Thank you for taking the time to review us Andrew
We hope to work with you again. :D
Ordered and received within 3 days
Ordered and received within 3 days - delivered to a difficult site and left in a safe place - thank you. Also the best price and the lowest delivery charge I could find.
22. Oktober 2025
Antwort von Straight2Site
Thank you for taking the time to review us Alison
We hope to work with you again. :D
Antwort von Straight2Site
Thank you for taking the time to review us
We hope to work with you again. :D
Good to deal with you again
15. Oktober 2025
Antwort von Straight2Site
Thank you for taking the time to review us Andrew
We hope to work with you again. :D
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.