Good selection of products, the ordering process was quick and easy and the shipment was quick. I’ll be ordering from them again. Highly recommend this company.
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I sent a message to the GV team inquiring about an unclear pre-order ETA date. I was responded to in a timely manner and because my preorder item wouldn't have been in stock until December, I was of... Mehr ansehen
Unternehmen hat geantwortet
Order #GK145199 I pre ordered a Aegis Legend 300 on accident because it says “in stock” but after reading these reviews people are saying its a mistake to pre order these items because i wont receiv... Mehr ansehen
Unternehmen hat geantwortet
I purchased their Aegis Legend 5 Kit for my mom. It's the 6th Geekvape product we've purchased for her. Immediately the product wouldn't stay together. Customer service said they warranty the consumab... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Geekvape, founded in 2015, is an innovative technology company headquartered in Shenzhen, China. Our mission is to produce innovation and create reliable user experience for vape industry. We always listen to different voices, aiming to contribute a positive impact on our society and bring a healthier vape experience to the public. Serving more than 30 million customers globally with the highest standard, Geekvape connects actively on social media with over 2 million people who are creative at work and confident in life.
Kontaktinformationen
Vereinigte Staaten
- store@geekvape.com
- store.geekvape.com
3,4
Akzeptabel
313 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I never received my order
20. Oktober 2025
Antwort von Store Geekvape
Thanks for your love!
Needed a coil
Needed a coil. Buying directly from Geekvape actually took 3x longer than the third party website we ended up going with. We bought from two places on the same day at the same time. And now, we’re already going to need to replace the coils bought from a third party before these even got shipped. Purchased on 9/9 and shipped on 10/20. Still waiting on the delivery.
20. Oktober 2025
Never again
I ordered some coils in Oct. 6th and it's now the 19th and still have not received my order. The customer service is a joke. I will NOT order again
17. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Z Series Coil - Z0.4 ohm XM(50-60W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order will be shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Q Cartridge Pod - 0.8ohm(12-18W) -Loose MTL / Top Fill-2ml / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
It took forever for my order to get…
It took forever for my order to get shipped out.
17. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Z Series Coil - Z0.2 ohm(70-80W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Z Series Coil - Z0.4 ohm(60-70W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Takes forever to ship
Says it takes 5 business days to ship, took much longer than that.
17. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Z Series Coil - Z0.2 ohm(70-80W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
I haven't' received my package
17. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your P Series Coil - P0.4 ohm(50-60W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128718875
https://store.geekvape.com/pages/shipping-handing
Customer service sucks
Customer service sucks. Do not reply to any emails. No communication at all! If you are out of something, maybe send an email saying your package has been delayed?! I ordered on 10/4. Delivery says 1-5 days. I sent 3 messages. No reply. Do better geek vape! We live in Wisconsin and vapes are no longer sold. My husband is a loyal geek vape user. Drove all over Illinois. Couldn't find any pods. He has been out for 1.5 weeks. Ended up buying a smok unit. Requested a refund and now it says my order has been shipped. We shall see if my order arrives., but I would have to see it to believe it. I would give zero stars if it was an option!
16. Oktober 2025
Antwort von Store Geekvape
Dear,
We sincerely apologize for the delay.
B60 (Aegis Boost 2) Pod - USA Warehouse was on pre-order due to previous stock unavailability.
Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful.
Here’s what you can do next:
1.Once the package arrives, please contact us for the return address.
2.After we receive the returned item, we will process your refund promptly.
Tracking Information:
•Tracking Number: 9214490324919128677677
•Track your package here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128677677
Please note:
•Shipping information may take 1-2 working days to update.
•Delivery typically takes 1-5 working days. We appreciate your patience during this process.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for your understanding and cooperation.
Company stated thider will be…
Company stated that my order will be shipped in state within 5 business days I recieved nothing when I emailed them they keep sending me the same computed email that china is on a holiday no real response or explanation of where my order is will never use them again
17. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
B60 (Aegis Boost 2) Pod - USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128677301
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
Placed an order, no response for over 3 weeks.
I placed an order on September 25th. I never got a status update and when I submitted a couple of requests to get a status update, they were all ignored. I believe I sent 3 messages and never once got a response. I won't be ordering from your website again.
17. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Z Series Coil - Z0.2 ohm(70-80W) / USA Warehousee was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 17th, 2025, and your order was shipped on the same day.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128677721
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
I ordered 2 vape tanks from Geekvape…
I ordered 2 vape tanks from Geekvape after using more than several Geekvape products in the past. When I got to the checkout page, there was an option to also purchase the coils for the tanks, which I added. After 2 weeks, I had not received anything so I emailed customer service. They responded several days later and told me that the coils were a preorder item and they would not be shipped for several more weeks. They asked if I wanted the tanks now and coils later, or should they wait to send both together at a later date. I responded that I didnt know the coils were backordered and I would just prefer a refund. Without a response from them, they marked both items as shipped so they wouldnt have to refund me, however the tracking number just shows that a label was created but no shipment has taken place. Just a sneaky way to avoid giving a refund. Unethical at best. Definitely will never buy another Geekvape product in the future. Review should read....Zero Stars. No stars for you.
17. Oktober 2025
Antwort von Store Geekvape
Dear,
We sincerely apologize for the inconvenience caused.
Your order has already been shipped, and unfortunately, our attempt to stop the shipment with the shipping agent was unsuccessful.
Here’s what you can do next:
1.Once the package arrives, please contact us for the return address.
2.After we receive the returned item, we will process your refund promptly.
Tracking Information:
•Tracking Number: 9235990324919114293896
•Track your package here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9235990324919114293896
Please note:
•Shipping information may take 1-2 working days to update.
•Delivery typically takes 1-5 working days. We appreciate your patience during this process.
If you have any questions or need further assistance, please don’t hesitate to contact us.
Thank you for your understanding and cooperation.
Order took forever to ship
Order took forever to ship. Emailed and messaged to check in it and it took over a week for a response.
17. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Z Series Coil - Z0.2 ohm(70-80W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 17th, 2025, and your order was shipped the same day.
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9214490324919128676953
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Thank you for your patience and understanding.
https://store.geekvape.com/pages/shipping-handing
No notice that the item I ordered was…
No notice that the item I ordered was not in stock on the website. It took over a month and a half and still do not have product. It says it has shipped I guess we’ll see.
17. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Max100 (Aegis Max 2) Kit - black / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
Took to long to send my order.
17. Oktober 2025
Antwort von Store Geekvape
Dear Valued Customer,
We sincerely apologize for the delay.
Your Z Series Coil - Z0.4 ohm XM(50-60W) / USA Warehouse was on pre-order due to previous stock unavailability.
A new batch arrived at our US warehouse on Oct. 19th, 2025, and your order was shipped on Monday.
Please allow 1-2 business days for tracking updates. Delivery typically takes 1-5 business days.
I haven’t had any issues with Geekvape
I haven’t had any issues with Geekvape. I will continue to purchase my products from them.
17. Oktober 2025
Antwort von Store Geekvape
Thank you for your positive feedback! We're glad you're satisfied with Geekvape. We look forward to serving you again for your future purchases.
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